We need to support local hardware businesses like this in "rural" parts of Oahu....if you don't, the consequences will be to drive to Wahiawa (Gasp!). I was simply amazed that my husband was able to find a much-coveted star-key type hex-wrench for his mountain biking haul; prior to finding it here, he had looked at Wal-Mart and City Mill without success and was ready to order online before finding it here! Air con was blasting when we came in. It was cool and comfy despite the winter weather in Haleiwa of 80 degrees! No public toilet. Don't bother. I asked. Grrrr. read more

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Stopped at Ace Hardware while traveling. Parked like any customer would, and the car was towed soon after for $185. Employees watched us pull in and didn't warn us, even though it was obvious we were visitors. After the tow, when we had to order an uber, they laughed at us and still offered no assistance. We accept that we missed the signs, but when staff can clearly see tourists parking in a tow zone and say nothing, it feels intentional. Locals already know the setup; visitors don't. Store was fine, but the parking trap and the reaction from staff were disappointing. If you're not local, don't leave your car here. read more

Probably the best ace I've been to. It's a little crowded and tight in there as are the other locations but the selection seems to always be in stock and they're always filling their products. But this location is specifically the best because of the great customer service! Not once have we gone in there and no one helped us. Appreciate this store in the Haleiwa town. They also have a really great selection of yeti products ! read more

Absolute dog shit, I went in today to get break fluid for my car. I saw a short employee female that was restocking shelves and said "excuse me miss" and she didn't even stop walking away from me after she said "yeah", then when I proceeded to ask my question she had a rude ass glare and told me to look it up, giving me so much attitude. Me and my friends were taken back, and left pissed. Next time it will be a fight acting all entitled and miserable read more

I received a call back that they would refund me for the weedwhacker after all. It should have been that way from the start.

Sad we only have this store in town. Be aware if you order something or have them make it for you make sure you record the conversation because they say one thing when you order and an other when you try to pick it up and is not ready. read more

Normally very helpful here, but our last visit to have lock sets rekeyed, not so much. Cashier must not have understood why we brought in the lock sets , told us it might be done same day (of course the house was entirely unsecured at this time) and instead made copies of the same keys. I had to call and was told all was ready to be picked up. But when we arrived, the re- keying was not done...just new keys for the old locks we wanted rekeyed! So we had to wait until it was completed by a really grouchy, upset guy who cursed all the way back to his station. Not the typically great customer service we have come to expect from our neighborhood store. read more

Living on the north shore of Oahu for the past 25 years now I have to say Pioneer Ace hardware is my go to store for most projects plus the staff is amazing and always are ready to help ! Love you guys . No need to drive to the big box stores to save a few bucks support local read more

Avoid this so called hardware store at all cost they have absolute zero inventory of "hardware supplies" but fully stocked on candies trinkets and other irrelevant pish posh items the worse tho is their service once you walk in all the employees avoid eye contact w you they give off that don't bother me vibe I went in today for one 1 1/2 elbow and asked an associate (heavy set w dark rings around his eyes) if that was all they had or if they had in the back he looks at me rolls his eyes looking all irritated and responded "yup" and went back to sweeping total clown should be scrubbing toilets if he can't interact w customers. The next option would be ace in Wahiawa abundant selection and way better svc can't compare to this ratchet hole in Haleiwa read more

if i could give less than one star i would. i came to ace looking for a dremel tool & i decided to walk across the street to the bank to pull out cash so i could buy it ... by the time i walked back to ace my car was gone. I was gone for less than 10 min getting cash to purchase something at their store & they tow my car away. May I add an employee said "we're not in control of the towing" ??? it's your property & your contract with the company ! it baffles me how quick they were about it, which means they are continually WATCHING YOU on their cameras waiting for the second they can pounce & take your property. As a local to Hawaii it extremely aggravates me that this local business can't tell the difference between a locals car & a tourists. As a resident of Haleiwa i will NOT be anywhere near Ace & will no longer be supporting their business. YOU MAKE HALEIWA SHITTY read more

Ahhhh.....Thanks for saving a very long trip to home depot. I broke a rainbird style sprinkler at the house Tim and I rented on Sunset Beach. Luckily it was just of those "spike" style stick-it-in-the ground kinds. Exactly the kind you'd find at Ace. And, I did find it.....$7.50 plus tax. Nice! This is a nice big store and looked well organized and well stocked. Check-out was easy, quick. read more

Pioneer Ace Hardware - Hardware Stores Near Me - Haleiwa, Hawaii

Great Selection! They carry brands like Yeti, Costa Sunglasses, Buff, Campania Grubs, Mark White Lures and a new product called Brazilian Flame. read more

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I gotta remind myself not to come to this Ace. I don't feel welcomed. Associates avoided making eye contact and didn't seem like they wanted to be there or to lend any assistance and I felt uneasy asking anyone for help. I waited in for help by the wire cables and it was almost like there were no workers. Customer service here is not this stores strong suit. read more

I spoke to the manager on duty, Nala, in regards to an online order that was placed. According to the manager who took my call on the day of placing the order, the item was conformed and ready to pick up. Unfortunately, this woman's name Nala (store manager on duty) was extremely rude with by far the worst customer service! Long story short. My order could not be found in the store! I was told she would follow up with me in about 10 min regarding checking another store for inventory, I never received a call back. Therefore, 20 minutes later, I called the store back, and another associate answered the phone with saying just hello! I had to ask if I was speaking to someone from Ace Hardware. That female responded by saying, "Nala is still working on it." So I then responded by saying"sorry but I didn't give you my name." she then says my name, and she says she sees my name on their caller ID! (very rudely) Nala then comes on the phone and is abruptly rude! In the middle of asking questions, she then proceeded to talk over me, telling me I needed to call tomorrow to speak with their manager James. She then hangs up the phone on my ear! I have never encountered customer service that was this bad over the phone! She does not belong in management!!!! Both employees need customer service training!!! This complaint will also be addressed to the store owner. read more

I needed a drain snake, at the store $44 - online $38 but wait there's a charge to ship it to the store of $39 with a ace reward discount price came up to $49 which was already there? online says free pick up at store...I asked a clerk if they match their online price, she asked on their intercom & said no? kinda retarted...js read more

I'd give Pioneer Ace Hardware negative five stars if I could. Here's why: I parked in their lot, bought some Super Glue, and then walked across the street for lunch with my wife and son. When we returned not long after, a company Ace contracts with, Response Parking Management, had towed our car to a town 10 miles away. When I asked an Ace employee why they'd tow a customer, they said customers are only allowed to park in their lot while they're actually in the store and that signs state this. However, the signage is grossly inadequate. There are far too few signs, the lettering on the signs is tiny, and the language is ambiguous. How does Ace enforce their parking policy? Here's where things start to get slimy. This is what I was told -- a towing company employee records all cars in the lot and then goes into the store and asks ALL customers in the store if they have a car in the lot. Any car with no matching customer in the store gets towed. Friendly neighborhood helpful hardware store my ass. On top of it, we had no way to call a taxi because our mainland phones weren't working. The result -- Ace stranded my family on our first day of vacation on Oahu. That's not quite the welcome I expected from the Aloha state. Thanks to a nice couple who saw our distress, we got a ride to our car, which strangely was parked in a residential neighborhood of Wahiawa. We had trouble finding Response Parking Management. There was no signage or commercial-looking lot. This is where things get even slimier. What I learned later is that our rental car was towed to the home of Hawaii State Senator Donovan Dela Cruz. He's the chairman of the senate's ways and means committee, one of the most powerful positions in state government. The senator gets paid a monthly fee by the towing company for use of his driveway to store towed cars. Also suspicious -- I couldn't pay with a credit card. The towing company would only take cash. After a hike to an ATM, I paid $190 in cash to get our car back. Because of the grossly inadequate signage, the practice of interrogating customers about their cars, the uncommon policy of towing customers' cars, the cash only requirement, a state senator on the payroll, and my strong suspicion that Ace profits from this deal, this felt like a straight up scam. I know I'm not alone in feeling this way. This store's policy tarnishes Haleiwa and the Ace Hardware chain's reputations. It's unethical if not illegal. More importantly, it's not aloha. Plus, it's plain stupid for a store to bite the hands that feed it. This practice will eventually hurt this business and Haleiwa in general. If you're a business owner in Haleiwa, don't work with Response Parking Management. You may profit in the short run, but you'll eventually ruin your reputation and the business climate of Haleiwa. Response Parking Management is working with Ace, McDonalds, San Lorenzo Bikinis, and other businesses. Don't let this cancer spread. If you do, then you'll force people to move their car every time they want to visit a different store in town. That'll ruin the downtown shopping experience. You need to get together with other business owners to fix the parking problem. Response Parking Management isn't the solution. If you're a Haleiwa local that cares about your neighbors, then do not shop at Pioneer Ace Hardware until they stop this vile practice. Boycott! They're not just hurting tourist like me. Locals are being preyed upon as well, but may not speak up because of the powerful politician linked to the towing company. Here's the KHNL news story which reports on Ace's aggressive parking policy and confirms Senator Dela Cruz's involvement with Response Parking Management: http://www.hawaiinewsnow.com/2018/10/27/think-carefully-about-where-you-park-haleiwa-towing-complaints-soaring read more

Went to get supplies with friend who lives local. I love Ace at home and other location but this one...Stay away at all costs. Horrible service super rude attıtudes. Drive the extra miles to go somewhere else. You can tell management doesn't care about customers. read more

I just returned from my local Haleiwa, Pioneer Ace Hardware Store feeling very happy and satisfied. I often feel a bit lost in a hardware store. I tried to find what I needed but wasn't successful. I asked a store rep for help and he was great!He guided me to the right area and was patient as I explained what I needed so he could assist me in getting the correct parts. I paid for the parts then took the pvc outside for cutting( a nominal fee for each cut) again I received wonderful and friendly customer service. Thank you Ace staff for simplifying a tricky project and being a helping hand in my day. read more

This ace hardware was the worst! Stopped in to get some supplies and the women at the counter were rude and not helpful! On the way out the guy controlling the parking lot made us prove we shopped there and he used curse words in front of our kids. Never recommending or shopping here again! Worth the drive up to another one! read more

They tow away cars. Making money off you by splitting profits with the tow company. Do not support this business.

I love coming here, they're super friendly to me and helpful when I ask where something is. With all this parking concern, don't park there unless you're shopping there at that time. You buy something and have intentions for another event after in Haleiwa then move your vehicle, clearly posted signs and for the people who needs items you're taking their spots in a limited parking lot. Most of the time they have everything I need without the inconvenience, highly recommend :) read more

Prices are a bit higher than home depot but conveniently located in Haleiwa town. Friendly staff overall they have all the basic hardware necessities. read more

Pioneer Ace Hardware - Hardware Stores Near Me - Haleiwa, Hawaii

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I shop at Haleiwa Aces at least once a week. I was in the store and saw the ladder I wanted but decided to come back the next day and instead purchase it online for next day pickup. After I paid for the ladder, I received confirmation that it would take 2 weeks to ship even tho I selected same day pickup..I needed it now, so I canceled. I still have not received my credit card refund. Ebay, Amazon, home depot refund immediately...I canceled on the SAME DAY within 30 minutes and they keep giving me run around it takes 7 to 10 days... THIS IS UNACCEPTABLE . Do not buy anything online. I am so disgusted by their online policy. I don't want to give bad review for the brick and motar store cause they are not to blame for stoopid corporate policy. read more

No aloha at front for haole boy, plenty friendly at back door. And auntie at front register has one mean scowl face. But they got the plenty supplies without the long drive to ho po. read more

First off I just want to say that I've been coming to this ace hardware store for about 5 years now and today, by far, was the rudest experience I have ever had. Two registers were open for checkout and judging by the checkout time I chose to stand closer to one register and wait. Not really paying attention to the poorly made sign hanging from the ceiling where to stand as there WASN'T ANYBODY IN LINE BUT ME. As the other register opened I approached and unloaded my cart as to which TIFFANY asked "umm were you in line?" At that point I looked up to see some guys just at that moment walk to the line. Tiffany then failed to make eye contact the whole time when I asked her if she was joking or not and she proceeded to tell me to get to the back of the NOW EXISTING LINE. The guys in line insisted I check out and that it wasn't bothering them but by then I was so pissed off and embarrassed at how rude the situation toward me became that I put my things from the counter back in the cart to the end of the line. As to my dismay she ended up being the lucky cashier to ring up my things anyway. She needs some work on people skills in conclusion. read more

I have been shopping here for 20 years and am always impressed with how friendly and knowledgeable the staff is. I am a small business owner and have thought that I wish I could hire the manager who obviously does a great job hiring, training and creating a work environment that is friendly and helpful. I was just seeing the traffic to get to the store and was shocked to see the low ratings they received. I have never had anything but positive experience here. read more

Very unfriendly staff, rude and poor service. Avoid if you can and even if you shop in their store they are looking to tow away you car. We had to prove purchase when we returned to the car. read more

Be aware. Parked my car there for 30 minutes at most...got towed. Btw, lots of spots available! Went inside they said they had nothing to do with it. It was controlled by separate parking management company. Had to take a $20 Uber ride and then pay in cash to the parking management company to get my car back. ( Literally, had an ATM machine... to accommodate their practices.)The whole ordeal cost me $200. All in all, the most least friendly treatment of visitors. Where I live, I might at worst have gotten a ticket. So much for Aloha! So a ONE for a store that treats potential customers and tourists like that. read more

I can always find what I need when I go there. If I can't, someone there can immediately find it for me! Instead of sending me off to some random aisle, they personally walk me there, point out the item make sure it is what I need and if not they other options that would work just as well. They have a little of everything. Except plants. I do wish they had plants. But that is OK. customer service has always been spectacular. In my opinion, if your customer service is not a 5 star then neither is your business! You are treated like family when you are there. read more

One star because I can't give zero. When will I ever learn. Thought I could run in grab my one item and be done. Lol. 15 mins later....sorry we can only take cash. Sorry we have only one cashier. Meanwhile 3 store clerks are buzzing around the one cashier. One continues to look at her watch. Omg. When is this place gonna shut down. So unacceptable!!! read more

They're hit or miss with customer service. Some of them can be nice, others not so much. But today I'm appalled that the young girl with long dirty greasy hair was talking poorly about me to one of her coworkers - all because I was looking for something they didn't carry and apparently I was looking for a "stupid old item number" (how was I supposed to know??). Then she realized that I was on a close by aisle and said to the guy "oh, she's right there". Multiple times she's been SO rude and I live right down the street. Guess it's time to take my business elsewhere.. I'll come back when she no longer works there. read more

I like this Ace Hardware store in Haleiwa, the service is excellent and the employees are friendly. We went in to get a beach mat for the beach and ask them where is a good place to have lunch and the cashier took time to tell me all of the good places to eat in Haleiwa. We chose Jameson by the sea which was very nice with an ocean view. Our lunch was good and the service was excellent. We spent the afternoon watching the high surf on Northshore. read more

This is a classic neighborhood hardware store with a huge selection hiding in it's modestly small (relative to the huge box store) building. The customer service is great, maybe the first person you ask can't help, but they sure as heck will find someone who can. Extremely polite and with a great small town feel that maybe some people from other parts aren't quite used to (as seen in other reviews) Always my first stop before the big guys stores, prices are pretty comparable and convenient to anyone on the northern side of the island, keep smaller local businesses alive! Mahalo Ace Haleiwa for doing a great job! read more

In early 2015 when we asked around town for wide brimmed straw hats, other store owners told us to go to Ace Hardware. They were correct. But we also noticed the store was well stocked. The employees were very helpful, and they know the stock well. read more

Price gouging is the order of the day at this Ace Hardware. I recently had occasion to go to this store and they had 5 of the items i needed, for which I paid $7.50 each, and then they checked stock in their main office store in Wahiawa which had the rest of the items I needed, so i drove there ( approx. 7-8 miles) to find the price to be $6.29 each. Shame on these owners for gouging customers, when their cost is the same for all of their three stores. I guess they must feel they have a captive audience and maybe they do, but not for me anymore as this sure makes the trip to Home Depot much more palatable. read more