Pinky's Survival Guide: (2 Stars) The product is beautiful. We really enjoy the atmosphere created by these french doors. Wonderful addition to our redesigned kitchen. (-1 Star) Pinky's suggests that it's easy to install their doors yourself. They offer a video on their website. After speaking with a door professional, this is a clever way for Pinky's to be a retail company versus hiring contractors. If you watch the tutorial video -- it's not that easy for an average citizen to put it together. Also just to further assist you, Pinky's does not sell hardware with their doors! So you have to also order this hardware (screws, locks, handled) separately, which costed us an additional $600). (-2 Stars) Horrible Return Policy. Be sure to get a professional to measure before ordering. If you get it wrong, they will ask for a stocking fee (25% of the door price, which for us was over 1,000 dollars). Plus, at least 800 dollars for shipping it back. Customer service also declined any coverage for any exchanges. They also said it's just best to resell the door yourself, but get this -- who's going to buy a customizable door for thousands of dollars near you? An exciting project became quite a financial burden, but my partner and I found a way to make it work despite the financial pitfall only because we had additional money to do so. Be cautious before ordering. Beautiful product, but a dangerous/unforgiving company to screw up any details with. A rose with thorns. read more

I have been planning to buy a particular door for a few months. I finally decided to take the plunge and the system said error upon process. I called Pinky's and asked if I could complete my order over the phone and was rudely told no and it must be my credit card or that I did not enter my address correctly. I called my bank and there was no rejected charge, checked my address and it was fine. Tried again, nada. Called back and once again was rudely told I am out of luck. Well guess what, I got a nicer custom iron door for $600 less than what Pinky's was offering. Maybe you should be nicer to people on the phone. read more

Beautiful double iron doors. The details are perfect! The quality is wow! It arrived with no damage to the Bay Area. This door was worth it. I designed my home around this door. Found a polished floor medallion to match. Thank you to Nikos C for all the smooth updates with our door. I ordered this double door via online. Price was very good compared to other stores in the Bay Area eg: Home Depot. Door was installed by my contractor. read more

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Wow, a company is still out there that not only gets customer service but possesses excellent customer service! All the great reviews here were true! what an easy to use website, I filled out my form with questions for a custom entry door and I received an email response from both an auto response and from Michael Gershman within the hour. I called Michael and he was extremely knowledgeable, reviewed my images, and gave me great key points to consider. I filled the shopping cart, ordered my door and all done with ease! Amazing experience, I will highly recommend Pinky's to all my friends. Thank You for the great experience! read more

We ordered another door from Pinky's and we are very satisfied. We purchased a front full arch front door and Gustavo and his crew did an amazing install! Thanks Gustavo for your great work and professionalism. His workmanship and attention to detail during the install was very good. I recommend Gustavo if you need a door installed! read more

PINKYS Iron Doors - Great job Gustavo, it looks amazing! - Door Sales/Installation Near Me - Vernon, California

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High quality iron doors IN STOCK at less than half the price of anyone else. Picking out our front doors was the easiest part of our full home remodel. Staff is great, and you can take them home TODAY!! They also do windows and bi-fold iron doors. We will be back read more

I have to recommend Arash (Pinky's) and David Esparza (installer). I ordered our doors with a Baldwin Keyless entry lock already in hand. The blue prints came in and I approved them figuring that the person who designed the door took that into consideration. Well the doors came in with the wrong glass and no way to put a keyless entry on in. David Esparza installed the door hoping that a solution could be found. David and his team were extremely professional and a delight to work with. Well, the doors were just not right. Arash was incredibly helpful and he could not find a keyless entry that would work on the doors. He finally allowed us to order new doors with the correct design and windows that we had ordered in the first place. It took 5 months waiting, but lo and behold we got notification the doors or in on last Saturday. I called David Esparza and he picked up the doors and got them installed on Wednesday. David is a fantastic installer. From the beginning I had told David and Arash there have been many neighbors asking where we got our doors, but because of the big mishap, I would not give there names out. The day David Esparza installed the correct door, he was already measuring a neighbors house to put in an order for doors. Although there were mistakes made on ordering our beautiful Iron door, Everyone at Pinky's and David Esparza did their best to make the situation right. If I had to do it all over again, Pinky's and David Esparza is where I would turn to. Good work ethics and customer satisfaction goes a long way. Now more people in my neighborhood will hear about Pinky's and have the chance to get beautiful iron doors that are made to perfection. Thank you Pinky's and a big THANK YOU to DAVID ESPARZA for his diligent work for the installation. Get his number from Pinky's! read more

PINKYS Iron Doors - Door Sales/Installation Near Me - Vernon, California

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Love my new doors! These guys are amazing. If you're looking for perfect doors...look no further!Customer service and product quality is a 10! read more

PINKYS Iron Doors - Door Sales/Installation Near Me - Vernon, California

The doors were of good quality. Delivered within the quoted time. I spoke with them in person to get help building our dream doors. They sent me a draft with exactly what I needed. I verified with the builder who mentioned we needed a slightly different size to match the current plans. So I selected the same door we were quoted online and we adjusted the size. Black was the default color selected which was exactly what we wanted. When I placed the order, I sent the order confirmation to the rep I was dealing with to ensure what I ordered was what we had spoke about, minus the dimension change. The confirmation that came through was a typical generic email that order was placed and an order number. But nothing in regards to price or what I ordered. Apparently the other email went to spam which showed bronze as the color ordered. Even though the handle was correct in black. One would think this discrepancy would trigger someone to verify there wasn't an issue from one to the other. Bronze door, black handle, when bronze was also listed in the handles as well. I don't understand how the mix up happened, I do see where I could have caught it after they sent the email showing the bronze. However you would think for a 20k order there would be a customer service follow up walking through verifying the purchase. Thinking this you would be wrong. So I am stuck with a 20k door that also is a nice door I will have to have painted. I do not recommend using them, if you do hope you have no issues, as they will do nothing to remedy it. read more

Beautiful doors, excellent craftsmanship and such a lovely upgrade to our bedroom. They were very quick and responsive when we had any questions. read more

I just want to say thank you for the amazing customer service. Tony the salesman was helpful and patient. He show me all the different options on colors and design. He explained everything about size and the installation process in detail. The doors are also good quality and really well made. Prices are also reasonable for what it's for. Thanks Tony for Your Amazing Efforts You're awesome . read more

They just sell you the door and they are done with you,as per their installer Rocky is the worst and he won't come back to your home to fix a problem. I will never use them again read more

Everything about Pinky's was 5 star. From the excellent customer service person who answered our calls and questions to the ordering process to the guidance to the beautiful door that was delivered to our home on time and without any issues. The thermally broken door they suggested for northeast weather is spectacular looking and we can't wait to find another reason to buy another door or window from Pinky's. Highly recommend. read more

When your contractor tells you the door you bought is too big, you freak out for 5 seconds until he assures you it is a fixable error. Issac and Gustavo had to cut our doorframe larger and reframe the doorway. They worked non-stop for six hours to complete the job. Their knowledge and experience of the installation process of this 350lb door, was very apparent as they worked very hard to make sure the door was installed correctly and precisely. Words can not express how thankful and grateful we are that Isaac and Gustavo were our installers. We are more than satisfied and happy with our new door. read more

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This place is truly wonderful! From the product to the incredible service! My doors are beautiful and well made. Today I had another door put in and I am very happy. Shout out to Patrick and Nikos for their fast and helpful responses! read more

My wife and I love our new front door. Sweet upgrade well worth the money. The only criticism I have is that the first door was not ordered correctly, and we had to do a "do over". So the entire time it took was about 9 months. It was definitely worth the wait and just a small little snafu. Make sure the measurements are right people! Love the quality of the door, the engineering is well done and the materials are top notch. My installer, Adrian was 110% about customer service. Installed my door super fast and was very neat. They even arrived on time as promised. If you have any questions on the door and my experience feel free to send me a message through yelp. Hope this helps. read more

PINKYS Iron Doors - Inside of the door and the tabs that are bolted to the frame of the house. It will have to be renstuccoed to cover this up. - Door Sales/Installation Near Me - Vernon, California

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I bought a special off axis door and was very pleased with the outcome.... my neighbors are jealous.... I would buy from them again!

We found Pinky's on Yelp by happenstance when we were priced out of finding a solid wood door in the look that we wanted and was looking for alternatives. My preconception of iron doors before Pinky's were those security iron doors that are on the outside of a regular door, and that was definitely not what we wanted. Pinky's website has a wide selection of iron doors, and a few modern options all priced less than half of what we were quoted on a solid wood/fiberglass door, so I made a call to find out more. Turns out that if you can't find exactly what you are looking for in terms of design for your door, Pinkys will custom design a door for you for not that much more! We visited their showroom to make sure that we liked the look and feel of an iron door before we got the process started. Ryan, at Pinky's, worked hard on the design to get exactly what we wanted for our door, and was more than patient with me going through many many many revisions on the door. It was well worth having Rocky from Extol come help us measure and fine tune the design of the door for our space, and finally installing the door. Rocky and his crew work really hard...came afterhours after a job to help us with the measurements. And on the day of the install, worked late into the night to get the beast of the door put in so that we'd have a new front door. Even though the demo/install turned out more difficult than anticipated, Rocky and his guys remained super pleasant and easygoing the whole time. They were conscientious and kept the work areas super clean. Bridget has been our goto post sales service rep and she's been super helpful as well, keeping us updated on the status of our door. The only snafu we ran into, was that we ordered a lockset on their website, but the finish of the lockset does not match the door at all - even though both finishes are called 'oil rubbed bronze'. Just know oil rubbed bronze can mean very different things to different manufacturers. Bridget and Ryan are currently trying to help us to see what can be done with our door handle. Still yet, Pinkys still warrants a five star review. I have to admit we had our reservations about a product that we didn't know much about...but we just love our new door! read more

PINKYS Iron Doors - Door Sales/Installation Near Me - Vernon, California

I recently purchased the Air 5 Single Flat for my home office and it did not disappoint. I live a few hours away from the showroom so my husband and I drove down and picked up the doors. We installed the doors this past weekend and my home office now looks absolutely stunning. I am so glad I went with pinky's and we will be purchasing new patio doors opening out to the pool soon. I highly recommend Pinky's. Everyone at Pinky's was so helpful every time I called and Dion was so helpful when I was ordering my interior doors. read more

Only two words: 'THE BEST" Extremely happy with two custom doors they made for one of my projects and will be using them again shortly on another project. read more

Bought a door from Pinky's and we love it. Bridget and her team are great and really take care of you. Rocky and the Extol team were amazing at installing or new gorgeous door from Pinky's. They stayed late and even came back a second time to make sure we were totally happy! We love our new door now that it's complete and we would recommend Pinky's and Extol to any and everybody. read more

PINKYS Iron Doors - Door Sales/Installation Near Me - Vernon, California

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This is the place. These are the people. Gorgeous selection. Endless options. Quick turn around. Awesome customer service. I did a ton of research which led me to find Pinky's on Yelp and Instagram. I spoke to many installers and fabricators before I spoke with Bridgett at Pinkey's. I was impressed by the professionalism and helpfulness over the phone and felt I had found our place for iron doors. After some calls we drove downtown to Pinky's showroom and met Dion. Immediately I realized I had done business in the past with the owner Dion (over 20 years ago). This solidified and underscored why I was getting such a great vibe from this business. I know Dion is an honest business man, hard working and hands on. I am super happy and excited to move forward with our project and I will be referring Pinky's to all of my friends and designers. I am convinced and reassured that there is not a better quality product or price for custom iron doors and windows. The selection is amazing as is the service and quality. We are looking forward to replacing all of our doors and windows! We will post photos as soon as our job is completed! Thank you Pinkey's! read more

They were open and available. They let us stay in the showroom as long as we liked. We had trouble making up our minds and they were very nice about it. Great prices. Great customer service. Gorgeous doors. read more

I ordered a metal double door and picked up at their facility. Before I accepted the door, I asked for them to hang up the door for me to inspect before I took it home. Everything looked fine and they repackaged the door for me. The door is beautiful with intricate details. It completely changed the look of our home's entrance from plain to elegant. Customer service was also great! The drive from San Diego to LA to buy the door was definitely worth it! read more

PINKYS Iron Doors - I love my iron doors! - Door Sales/Installation Near Me - Vernon, California

I attempted to place an order with Pinky's. As per industry standard, I needed calcs for a new project build. Standard doors do not have calcs, which triggered a custom door order, for an additional 2k. I conceded on the 2k additional, but when I went to go and buy it, because it was "custom" they would no longer accept credit cards, when they accept credit cards on "standar" doors. I left not ordering the door, because of their backwards and non thoughtful thinking. Lost a customer. read more

Great doors that were delivered on time. No issues. They are high quality and packaged well.

Beautiful custom door and windows! Awesome price! Door was install today and fit perfectly. Door and windows were Ship from Pinky's to Texas with no issues. Delivery company even call to schedule a date and time to deliver. The delivery guy call 30 minutes before arrival and unload it straight into our garage. Thanks Ryan! read more

PINKYS Iron Doors - Door Sales/Installation Near Me - Vernon, California

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My wife and I were thinking about having a steel door installed and we came across the Pinky's iron door ad in a magazine we went to their showroom in Los Angeles it was in a really cool old rehab building they have a great selection of doors the guys at pinkies Ryan and Dion were very helpful throughout the process also feel that the price of the doors was a very good value. Also Ryan set us up with a really good installer Rocky and I had my own stucco guy that I came acrossed does excellent stucco work repair he can also do the install I would talk to both for a price his name is Hugo 323 707 9103 I can't say enough about Hugo and his knowledge of the construction business and he will be able to handle anything you give him on the door install. read more

PINKYS Iron Doors - Pinky's iron door - Door Sales/Installation Near Me - Vernon, California

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Great product, great price and great overall experience. We were looking to replace our 1970s double front door. We remodeled our previous house before moving and did some nice home depo replacements. This included the front door with a nice etched glass window. However in our new house, we wanted to go a little higher end, since we're here to stay. This lead us to Pinkys. We came in a couple of times and went through all the doors in stock. Dion and Ryan made this easy and low pressure. We found a door that we had to have, but of course it was a custom piece not normally stocked, so we had to custom order it. We took measurements and placed the order. I was told it was going to take 12-16 weeks. However it only took 10 weeks. We used Pinky's recommended Installer, Rocky at Extol Construction. Basically, I wanted someone who wasn't going to be installing this type of door for the first time. In addition, their price was right inline with everyone else, so it was a no brainer. They picked up and delivered the door. They showed up on time, provided a very white glove type service and got the door installed. We had a few hitches pop up since we went with a larger arch style door, but as noted above, this wasn't their first install, so the issues were quickly dealt with and the door was installed. Tips: Make sure you measure the old door carefully, so you don't get the wrong size. In the alternative, have the installer come and do it for you. If you use Extol for the install, they will pick up the door. The door is very heavy, and it was worth the extra charge to avoid having to pick up the door. Acquire the door handle sets ahead of time. Door is installed, I'll update pics when it's all finished read more

PINKYS Iron Doors - Before - Door Sales/Installation Near Me - Vernon, California

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Great showroom in Los Angeles. Outstanding customer service and follow-up. Ryan and Bridget are terrific. Ryan is extremely knowledgable and offered several options regarding door designs, hardware, glass etc. After waiting a couple of moths for our custom to door to be built I was notified that it had arrived, I was giving an option to pickup or have it delivered, I decided to pickup the door a couple of days later. When i picked up the door they had it ready and carefully packed , they loaded the door with a forklift for me. Very pleased with Pinky;s Iron Doors. My son also purchased a Pinky;s door.. read more

Most of the places we contacted informed us that we would have to special order the iron doors we wanted (14-16 weeks) or only had a few doors styles in stock and in one specific size. We went to pinky's online put in the door size we wanted (we wanted to go bigger and taller) and about 10-15 doors they had in stock ready for pickup came up in a variety of sizes. We even received an added military discount on the door we ordered! Pinky's prices were significantly less than what the other companies had quoted us for iron doors so it was a no brainer to go with them. We received the door 3 days later and it was beautiful! While unwrapping the door we found small scratches on the door from when it was packed at the factory. I contacted Arash at Pinky's and he promptly responded to my email. He gave us two options, bring back the door to get it repaired or we could touch it up ourselves with their custom touch up paint. We decided to do the touch up paint because my wife wanted the door installed ASAP. Arash rushed over the touch up paint via 1 day express and also included their special iron door cleaner free of charge. Arash, even sent us out a free matching door handle of our choice for the inconvenience. Pinky's customer service is second to none and their door quality is outstanding. I will be purchasing another door for my backyard soon from them again! read more

I purchased multiple doors and windows for my new home. I could not have been treated better, or found a more incredible product. Pinky's came through for me. The doors and windows are top notch quality, look amazing and the customer service was second to none. I was walked through the whole process, with guidance to pink the correct windows and doors for each room. Before production, I was given cad printouts that showed me the layout of each window and door for my approval. I really can't say enough good things about this company. I highly recommend Pinky's to anybody looking for new windows or doors. A plus in my book!! read more

Great quality, great look and overall great experience with Dion and his team. Pinky's makes the process as seamless as possible. There was some minor customization that we needed on our door and Dion was very obliging. He knows how to take care of his customers. We're very happy with the end result and that we found Pinky's! read more

PINKYS Iron Doors - Perfect fit and look for our home. - Door Sales/Installation Near Me - Vernon, California

We love our Pinky's doors! I finally made the decision to replace my front door with iron doors after years of thinking about it. I heard about Pinky's from a neighbor who had gotten their doors a few months prior. I immediately fell in love with Pinky's doors and ordered the Air 4 right away. The website was very easy to navigate and I was able to pick up my doors the next week. I highly recommend Pinky's Iron Doors! read more

I got a great deal on some of Pinky's cheaper (foreign made) iron doors about a year ago. I did not have the budget for their better American-made doors, but I am happy with what I got. They were totally helpful in every way. They carefully fork-lifted the door parts into my pickup truck (and a full sized pick up truck is barely big enough by the way). Drove the doors down to San Diego and managed to install them by myself. In hindsight, I suggest you get a friend to help, as these are heavy and may crush you to death before you get them properly secured with lag bolts, etc. The frame was very square (proper 90 degree angles all around), and well made. Doors lined up perfectly with the welded on hinges (take the heavy glass panels out, so the doors are lighter as you hang them). There was a little interference between the double doors, but I remedied that with a metal file. A little touch up with flat black spray paint, and you can't see my adjustment. There are large metal tabs drilled for lag bolts in the frame. They will require cutting some squares out of your drywall to get proper alignment and contact with the studs around your doorway opening. Later, I cased the door with 3 1/4" casing (molding). It looks great and totally covers the tabs and drywall cut outs. The doors take standard door hardware. Get a Schlage French door lockset with deadbolt etc, and you are set. If you get long handles, you might need to drill a 3/8 hole for the lower portion of the handle to attach properly. Antique bronze finish for your lock hardware matches nicely with these doors. Everybody who comes to our home comments on these doors. It's one of the best home improvements that I have ever made. Well worth the price and effort. read more

Had such an amazing experience working with this company. Their customer service, helpfulness and inventory were all beyond up to par. Thanks for all of your help guys. Malery read more

We bought and installed a couple of doors three years ago and they are still amazing! We continue to get compliments on their beauty and design. And Arash and the people that work there are really solid, honest, creative professionals. They are have wonderful customer service. In fact, they just helped me replace a bottom sweeper on my front door at no charge. Just sent it to us. Thank you, thank you Pinky's! You are model business. Props to you! read more

I just recently had the front doors done at my house and not only are these guys professional but they do solid work. Very honest group and I highly recommend. Not to mention the product is very solid and well crafted! My place is a rustic modern style and I highly recommend. read more

This company doesn't deserve any stars sales man are rude I went there to buy a door for my customer and I called them before I go and I drove 6 hours to there company to buy the door and as I am a general contractor I get 10% discount from online pricing and on the phone they told me everything is good. The minute I walked in the showroom I was asking the sales man for the person he helped me on the phone then out of sadden another salesman walk out and starts talking to me in a bad attitude that hey I told you we don't give any discounts you don't understand or know I have no time for you so I don't waste our time so I was shocked because I don't know this person and I say excuse me are you talking to me he say are you looking for the door 72 x 96 and say no I'm here for a different door then he say do you work with a company name you gave me then I say no then he look at me is it oh I thought you were that person then The other salesman took me to the show room and we start talking about the door and suddenly he became like the other guy talking in a rude way because I ask him for the discount because I'm a contractor and then he say there's no discounts for contractors but I told him I have a an invoice and it shows there is a 10% discount then he start getting more rude and told me don't waste my time I have no time for you to waste and I don't want to sell the door and you can leave our company this is the worst customer service I ever seen in my life this is the worst company I ever seen in my life they have no respect for the customers I'm a business owner and I have my own company and I welcome any customer walk in to my office or to my Show Room and no matter if the customer was rude or not we still respect the customer till he get what you want but this Pinsky's Iron doors they are so rude disrespectful they don't deserve to have not even one star and I will be filing another complain to the BBB because this company should be close by now for this kind of customer service they are very very very rude I've never seen people treat their customers and this way I hate the day I went there to buy a door from them and definitely I will let all my friends and all my customers know how bad these company and how bad the service so count to 10 before you go to buy anything on this company because you got to be treated as an animal not as a customer and a human being they have no respect they will kick you out from the show room be aware. !!!!? read more

Five star service. I ordered the door, but was hesitant since we don't live in California. The reviews were true, they have great customer service and the doors are beautiful. Our doors arrived and the install was super easy, unfortunately we had a hinge problem, but Pinky's stood behind their work and shipped another door that was absolutely perfect. Thank you for the great customer service. I could not be happier with the new door. It is the Air 8, windows open and it is just fabulous! Big thank you to Emil for great customer service. read more