!!!!WARNING, THEY DON'T VETT THEIR TECHS!!!!!
I've debated on whether or not I wanted to write this review but I feel like others need to know.
For context, I've been going to Pink for 10 years.
I had a full set done a week prior to my appt. somewhere else but I didn't like the design so I decided to go to Pink for a new color. I'd always had great experiences with everyone there so I didn't request anyone specific.
My appointment was at 4pm 03.16.23. I ended up with a male tech. I typically don't like men doing my nails for personal reasons, but I didn't think much of it.
What then proceeded to happen was borderline assault.
He looked at my nails and asked if I wanted a new full set. I know techs don't like to work on other people's work so we proceeded. Usually, techs soak the nails in acetone before they start to remove them which is why I thought it was strange when he started clipping my nails with nails clippers without soaking.
If you've ever had acrylics strait up clipped, you know how painful it is. Pain shot through my finger with each clip. I bit down and bared it. I thought maybe he'd soak them next. After he clipped my right hand be began tearing at my nail beds with cuticle clippers. He was EXTREMELY aggressive with them and making me nervous. Finally, he stabbed me in the thumb and it bled. I pulled my hand away and told him, "You are being too aggressive with those, you need to soak my nails first. You're hurting me and making me nervous." To which he responded, annoyed of me, "We don't have time to soak them, I'll be more gentle."
At this point he had ripped off the acrylic on my thumb nail and was trying to get the remaining bits with the cuticle clippers. He was pushing down so hard I was scared he was going to go through my nail bed. My anxiety flared.
After removing the acrylic on my right thumb, he then switched to my other hand and proceeded to clip my nails again. Pain shot down my left hand. I yanked my hand away and said "OUCH, you are hurting me. You need to soak them first!" His response was the same, "I don't have time." I started tearing up because I was beginning to feel scared. He clipped one more nail, pain shot through me, I pulled my hands away and said, "You know what, I don't feel safe. I'm leaving." He responded with a glare, threw his clippers down and sighed.
I walked to the front desk and told the manager, "That man in there was way too rough with my nails, I'm leaving." He offered to give me someone else but I was so uncomfortable I said no, and left. I should have explained the severity of the situation to the manager but my instincts kept telling me to get out of there.
I went to a nearby salon. I walked in a little distraught, not sure what to make of the experience. The nail tech at the new salon sat patiently and listened to everything. Two of the customers overheard and proceeded to tell their horror stories about Pink!
The new tech validated my experience. I told her exactly what happened while she SOAKED MY NAILS. I wasn't sure if my nails were sensitive after years of acrylics and thought maybe I was the problem. She told me getting my nails done should never be a painful experience.
She could tell from the remaining nails that my previous full set was new and the way he was removing them would be very painful. She said he was trying to cut corners at the expense of my nails and I didn't need a new full set. He was trying to get more money out of me. He should have never tried to rip them off the way he did with them being so new. That's why I was in pain. He was completely in the wrong and I was right to leave.
I also found out that Pink Polish no longer vetts their techs. They just hire anyone. It's gone down hill.
I should have never felt unsafe. Ouch means OUCH. No means NO. My nail tech should have listed the first time. Period.
That tech should not be trusted with anyone's hands. I hope you take this seriously Pink Polish. I'm leaving this review to protect others. Do better. read more