Twice my packages were too large for my mailbox and I was required to pick them up here. Otherwise, it will be my last choice to visit this location. My previous mail person would just bring to my door, not sure why that changed. It's not a major deal except I have to come to this location with the worst customer service. Both times after waiting in line to pick up the packages, I was instructed to go to the window. The 1st time I waited 30 mins then another 15 at the window. The second time was 15 mins only to be told to go to the window. No one seems to know what line you should be in... which ends in wasting a lot of time. read more

Always dirty beyond belief. The staff couldn't be less helpful. I only come to drop off returned packages and it is always a nightmare. There is one really nice tall curly haired women who works here, that's it. Take your package anywhere else. read more

I stop by this post office to drop off letters weekly cause it is on my way to the gym. My letters/paperwork never makes it to its destination. I now go and drop them off to another post office and it gets to my uncle (he prefers letters from us). I will never use them again. read more

A crackhead could locate and deliver my package better than anyone in that building could ever do. The one time I ordered something of face value,they spit nonsense to me saying "because your last name was misspelled(by two letters) if we want to we can send it back." After two days of being at their location they chose to return it. And by miraculous coincidence,it's a valuable package that was returned. I'm passed the point of believing people. Whether or not my package is still there,these people couldn't care less about shit. Truthfully if I was a violent person,I wouldn't have been writing this review. USPS deconsecrate this location and get rid of that entire staff. Fuck you USPS read more

Hello today on September 23, 2024 around 11 something AM.Me and my boss were trying to send out important paper work and when we were trying to verify if the paperwork was correct or not we were given a attitude by a man named Javier.We came back at 1:00 PM and did it the correct way because all we wanted to do was do it correctly.Then when we came with it done correctly. We were being threatened to get kicked out and not serviced meanwhile we were already getting serviced by another person. And he began harassing my boss and calling her an inappropriate name in Spanish. read more

I ordered something from Ebay that was almost a hundred years old and it was damaged by the mailman putting it in a small mailbox when there are larger boxes available this mailman is totally incompetent to deliver mail or to make judgments he should have been fired years ago with all the mistakes have been made read more

Pine Castle Post Office - Post Offices Near Me - Pine Castle, Florida

absolute joke...they will not deliver a package to side door under carport even if they ask you to put a preference on THEIR website. They leave packages outside near front door even though I have a nice sign asking that all packages please leave under carport by side door. I HAVE NO DOGS!! I just called and the guy wo answered was a real JERK Why do we even bother??????????????????? Why even fill out preference? Word of wise...have packages delivered elsewhere like your work as these guys are a joke, wont step 8 more steps to put in secure place...too lazy unreal...wish I had wrote down this idiots name. He was awful. What happened to the nice mailmen? read more

When asking if my clerk knew the answer to why my large packages weren't being put into my apartments large package mail boxes Peter interrupted and said "that's because people don't check their mail and I know that address we don't deliver to the door" I then asked why my Courier would be shoving packages into my box that don't fit inside to the point I have to fight with the boxes and end up breaking my items or the packaging just to get it out. Peter again told me "because people don't check their mail and we don't deliver to the door" this did not answer my question at all and does not excuse a courier shoving mail into a small box that does not fit. When I asked who else I could speak to because Peter was just exacerbating the situation he responded "nope I'm the only one" The fact that someone with the title "manager" spoke to a guest that way is beyond unprofessional and honestly came across as very classist. Saying that you know someone's address & know one in that apartment complex checks their mail has absolutely nothing to do with the fact that my mail is being shoved into a box not large enough. I would think for an establishment that is trying to survive through this pandemic your customer service would be on a higher level than what was displayed by Peter today. I work in customer service and if I were to ever speak to a guest in the manner Peter did I would immediately lose my job. The nastiness of todays experience will ring in my head every time I am forced to deal with this post office. Absolutely disgusting. read more

I've got no complaints about this post office. It has a nicely sized waiting room; Other locations will have you lined up out the door. I get in and out fairly quickly. Of course it helps to have everything ready before you arrive. read more

Pine Castle Post Office - They sell puzzles here. Interesting... - Post Offices Near Me - Pine Castle, Florida

Probably the epitome of an a-ok post office. While they don't have all the bells and whistles of some of the newer locations (think self service machines), they move the line quick on the whole and the staff is decently friendly. I honestly am almost always ready to go with my packages. I usually just pop inside, drop it off at the counter drop area and head on out. When I do need help though I've always gotten it. I avoid high traffic times like early morning or lunch break times to help get out fast. Overall: B Could use a face lift and an automated machine, but they get the job done. read more

I suggest you do not do business here for any reason until management is replaced, the Dixie Village office on Delaney Ave isn't far. I purchased a money order from this location on 6/28/21, filled it out on behalf of my wife, and when it was returned to me because the service was not processed, I stopped by this branch on 7/16/21 and 7/17/21 to ask what was required for getting it cashed. The first thing they asked for was the value of the money order, because this location either A) does not keep adequate cash on hand or B) frequently uses that excuse to refuse service. I find it not credible that the office would be unable to sell a book of stamps because they couldn't make change for a $20 bill. A front counter clerk, Kim, used this excuse, without even bothering to check the validity of the money order. Her attitude was unhelpful and confrontational. If you don't want to do a job, just quit, it's just not worth the effort to make excuses, make the institution look bad, and make it harder on other employees who have to apologize for your failures. I'm more disappointed with the manager, Javier, who has a reputation as "not a customer service oriented manager" with his colleagues. He told my wife and I that he didn't have to cash the money order, because he "reserved the right" and that he was "not a bank". He suggested the money order could be cashed "anywhere", except of course, the location it was purchased from, and that it wasn't "worth my time" to talk to us about it. Went to the Dixie Village post office and got my cash in less than 15 minutes, with valid ID. They couldn't understand what was wrong with the people working at the Pine Castle branch, suggested they might be new or poorly trained. I suggest you not waste your time at the Pine Castle branch until everyone there loses their jobs. The number to complain about customer service is 1-800-275-8777, and you can email a complaint at the usps.com website. read more

It is not my post office of choice, but it gets the job done. The automated machine in the lobby is usually what I use to get in and out quickly. I wish they could just stick those automated machines in Publix to make everything more accessible for people. read more

so bad customer service Don't waste your document and money and Time please find anthor place read more

WOW, this Post Office does not comply with USPO Covid Policy. This is terrible, the person I spoke at the USPO at this location refused to provide his name and stated you do not know if he had vaccine or not. What am I to ask for their Vaccine card? He says he has worked there for 5 years, and complain to much. Well I do not appreciate my private mail to be delivered to other people. On a regular basis I receive mail that not is even close to my address. I requested a Supervisor, and his response he will end this call now. This is way President Biden needs to make it mandatory for Agencies that work for the US Government, or on their behalf. I realize USPO is a private company, but they seem not want to be accountable for their actions. Must be nice to work for a place you have no rules with poor performance. I have lived here since last Century, since this person began 5 years ago, their service has declined. read more

Idiots working at this post office. The mail carrier who delivers to our building has a "hurt shoulder" so she doesn't bring any packages heavier than 5lbs. So our ENTIRE building does not get our packages and to make it worse she doesn't leave a tag for items she doesn't deliver. If i didnt track the items directly then i would never know they were being held at the post office. This lady needs a desk job and someone capable needs to take over her mail route. Completely ridiculous. read more

Terrible. Last Christmas they lost several packages we planned as gifts. The mailman stated he left them in the security box but the box was empty. We contacted the supervisor, Moses, who promised to look into it. A few days later they lost yet another package! Moses does not return calls, so we were up shit creek. Then, a few months ago, we started getting an alarming amount of mail addressed to a stranger. Again we contacted Moses, he promised to clear things up. He didn't. between my wife and I, we spoke to Moses in person or on the phone about this issue five times! Several months went by and tons of effort on our part before we found the addressee on our own. Still, to this day we get mail addressed to this person. Wonder why the post office is losing billions of dollars? With people like Moses in charge, it's no mystery. read more

Called because a customer mailed out a money order which was ripped in half and when I asked what can be done the person who answered was super rude, first he said he didn't know like he did not want to help and when I started to ask more questions he said to me why would you even except a ripped money that's like me ripping a $100 bill in half, would u accept that? I obviously can't control what gets mailed into the office. When I asked how are lost money orders handled he said I had to wait 45 days and then put the claim in so when I said so your telling me I have to wait 45 days he then aggressively called me a liar because the money order wasn't lost and that I would be lying to the us post office. At the end he did not give me a resolution said I had to figure it out with the customer. Horrible how customer service is just getting worst and worst. read more

I try really hard to keep my number of two-star reviews higher than my one-stars, which is difficult because a two-star is really a condemnation, but when I really want to condemn someone it's off to the one-stars. Post offices make for excellent recipients of two-star reviews because a.) they are always way to busy to be a good experience and b.) they don't seem to care. Pine Castle, as with most other post offices, is unthinkably busy any time you might possibly want to go there. Your second best bet is to show up immediately at 8:30 when they open. Your best bet is to buy postage online and hand the package or letter to your carrier. Or just drop it off at the office and leave without standing in line. The latter will anger the 25 people in line, but in my mind it's worth it. read more

Have had multiple vital medications for my son lost at this post office. Doctor will not refill him for another month. Get your shit together. read more

This post office has probably been open here since the dawn of Orlando. I usually end up visiting here around lunch. (oh boy) Most times this facility is staffed adequately if you can deal with 10- 20 minute waits. Today, there was no wait. Walked right in and up to a "teller"! Perhaps today s a good day to purchase a Lotto ticket too? For years now I have tried to get a perspective of the expected volume of patronage on a given day and well, there is no way to tell how "light" the lobby will be any given day. The counter help has always been either nice or at the least accommodating. For a monopoly, this branch isn't too bad. Always plenty of supplies and lobby (and parking lot) have always been large enough to handle the worst of volume days. read more

Probably the worst post office I've ever come across. The individuals on the management team could care less. My package got sent somewhere else by mistake (they made) and the only thing they can tell me is to keeping waiting another day when I need to package immediately. When I said I don't mind driving to the office they sent it to by mistake they then tell me they don't know where it is. This is ridiculous, not surprised that their stories don't align with one another and of course when I mention calling customer service no one wanted to provide me with their names. read more

Since December of 2014 two packages have gone missing, The key for the delivery box was left in my mail box, yet no package. I called and spoke to Moses, he made a promise to check and call me back, that was December before Christmas, (Still waiting) I keep getting mail for strangers and now another package has gone missing, and of course no one knows where it is. Every time I call the same useless employee answers the phone. I am really tired of things going missing, I never had these issues before when I lived near the Kirkman Branch. read more

I went to mail a package this morning. There was no one in line and the store was dead, however, the 2 girls up front were to busy talking to each other than to help me. When asking a question, the one woman was extremely rude and short and not helpful at all. I ended up walking out and will mail my package elsewhere. read more

Worse experience over the phone. Spoke with "Supervisor" Peter, and he totally disregarded all my concerns. Peter made me feel as if i was a bother to him, and he wanted to end the conversation as soon as possible. I got nowhere with him. This local post office needs to reevaluate who represents them. They need nicer, and welcoming people. read more

This is my third day visiting the post office looking for a loss package. Talked to one of the clerks named Erica, with the stankest attitude ever. Why work here if you're miserable? Get another job where you won't treat the community like crap. She tells me she can't find my package so I asked to talk to the supervisor since I was advised to ask for him yesterday. 'Peter' comes out as a supervisor, I was a little worried at first since I've read other horrible reviews about 'Peter'. I can see why they left horrible reviews. NY accent and really doesn't care about anything. I told him this is my third day visiting the post office looking for my lost package. He literally said "the package is just stuck in a loop until the carrier pays attention but probably won't happen since they have 2500-3000 packages daily". LOL. What? So I asked "so when do I get my package?" He replied "not sure, you can come back if you want to check or it might be lost". Then proceeds to tell me " yeah so if it's lost, then you can file a claim. That's all I have for you". You guys need new management and new staff. Horrible customer service to the community. read more

No stars! Went to pick up a package Since I missed the home delivery. No one else in line besides one person ahead of me being helped by another worker .. when called to the front desk one employee she was a black female.. I handed her my slip and asked if I was at the right location and she said that I would have to give it to Somebody else since she couldn't go to the back room and hands it back to me. With attitude. EXTREMELY RUDE. So I stood there and this man filling boxes who wasn't behind the desk goes to the back and gets my package for me after I hand him the slip. I couldn't believe she just couldn't be bothered to help me out considering they had just opened and no one was in the store. Will not be back here if I can avoid it next time! read more

This post office absolutely sucks. A package I ordered mistakenly arrived there on January 21, 2019 (it should have gone to the adjacent LeeVista postal facility about 4 miles away). It sat at Pine Castle for a week, never moving or getting scanned, at least as far as I can tell via the USPS tracking system. I put in a case request to the USPS national website on January 28 (day 7), and one of the managers from Pine Castle - a person named Angela Sanchez - called me and said they won't be able to help me until it gets scanned again. She also sent an email with her phone number and email address. Well, nobody answers that phone and when you send an email to her address, you get an automatic email back saying "undeliverable". So, she provides you with two forms of non-communication. Incompetent jerk. I waited 4 days and tried the national system again, put in my case #, only to find out Angela had closed it. How the hell they could close it without my having received my mail, I don't know. So, it has now been 10 days (January 31, 2019) since the item was last scanned at their post office, and I am literally up shit's creek with these useless people. I guess I'll have to go down there and yell at them, but I'm sure they'll just look at me with a slack-jawed face and tell me there's nothing they can do. As I'm writing this, I'm waiting for the USPS national folks to call me...they told me they would call be back within 37 to 55 minutes from when I called them...that was 30 minutes ago. What do you think the odds are that they'll call within the specified window? read more

They have some good people working. The blonde lady Joanie and a few others are good people. I have seen them go out of their way to help if you talk to them one on one. Things that could be better, If management could be more bubbly or helpful. The manager I met seemed like she was looking for a way to get me out of there. When I introduce myself, it would be great if you could give your first and last name. It would be better if you could give some one a business card WITH A NUMBER or EVEN AN E-MAIL THAT GETS ANSWERED. Telling me to call to a public number that rarely gets answered leaves a lot to be desired. With the Pine Castle Branch being on S. Orange Ave and the Sun Rail almost across the street, the traffic has made it so bad I try not to go there during regular hours. That little post office has grown tremendously since I have been here in 1981. So has traffic and so has some problems. My route carrier does a good overall job. They get slammed. Here is an idea. More people are using e-mail and paying bills through e-mail. Why not have the USPS review becoming a internet provider. Get with it USPS. You could have an OPTION for a USPS .Com address to deliver your mail. EX: 2112 Mcphearson st 78723@usps.com. There is a way to do it if you really want to save time and money. You can still have personal delivered mail. This option has so many advantages. You can even get a receipt acknowledging the email too. E signatures are becoming acceptable. If Brighthouse and AT&T can do it, you can. The advantage there is if some tried to hijack my e-mail it could be a federal offense too. I'm not trying to bash anyone here. I know you have a tough job. There are other options as to how to handle some things. read more

Took forever to answer they phone and didnt notify me me of my package arrival and just sent it back without notice.

The management team is extremely unprofessional here and doesn't care as if they lost your package, yes I said it, they do NOT care if they lost your package and of course when you ask questions, their story isn't consistent with one another. Not to mention they didn't want to give me their names once I mentioned this issue had to be escalated. read more

Terrible service. Calling them from out of state about a package from Amazon to friends who have lived at same address for 50+ years but tracking info says cant be delivered address unk. Well, after 30 minutes on hold I hung up to get on with my life. Unbelievable. read more