Left this provider 8 years ago because of cost. We tried for months to return their equipment - we…read morecalled and were told they would send us a prepaid box to return the equipment, nothing ever came. We tried to return it to the local office - it had been closed down and no one told us. Now, all these years later they sent a door to door salesrep to sell us a new deal. ANd now, the next day, they are demanding we resolve a past due balance from 8 years ago AND return the equipment before they will do business with us. Thanks for the quote - i'm gonna use that to get my current provider to cut my bill in half. but this provider is junk, poor service, no support. Dont waste your time.

Breezeline is the most expensive and least reliable internet service provider in the entire…read morecountry. If you select them, you will face almost daily extended internet outages. They are totally unsuitable if you work from home. The bill will also go up EVERY MONTH.

Completely inconsistent Internet access, and now they're sending people to my neighborhood to…read moresolicit more customers because breezeline came through and knocked them out. Then I called and they demanded my address and name to be able to take us off the list of people they reach out to...

cancelled Frontier service on December 19, 2025. Was informed by Tina my final bill will be $50 for…read morerestocking equipment???. Received my bill for 141.99. Called Frontier, spoke to 5 different customer representatives who informed me You Tube TV bills a month behind. I was never told this so I requested to speak to a supervisor, April and asked to be credited You tube charge of $84.99. April gave me You Tubes phone number stating, they have to credit my You tube accoun. I spoke to Miles at You tube (who was wonderful) who informed me that could not touch Frontiers platform. MIke's stated in the line while I called Frontier once again, and we spoke to Celina who said I was misinformed by Supervisor April regarding a credit for You tube. Celina then did offer me 50% off at $42. I would prefer paying tribe to Xfinity then ever usubf Frontier again.

I don't usually post things like this, but we just moved from Xfinity, COMCAST to Frontier fiber…read more When I called COMCAST to cancel the service, I was online with an agent from the Philippines, who would NOT cancel the service and told me how he was going to rectify the situation. This idiot kept me on the phone for about 10 minutes before i hung up. One of the most frustrating experiences I have ever had. Based on that, I will never deal with Xfinity again. Thankfully, my husband called another number and was able to cancel the service. Wow!

I went in to get a router for my new apartment and was greeted upon entering. The woman was pretty…read morenice and even gave me an estimated wait time (15-20 mins). There were a lot of customers at the store today. Char was my specialist and she was great. I requested the router and got it super quick. She was very professional.

After having problems for years with Comcast, we switched to Thames. First dealt with Lonny who was…read moreawesome helping us decide what we wanted. Then Ray Coughlan came to the house to get us set up. Wow!!! He went above and beyond to fix mistakes by the other company that had our Cable cutting out for 6 months and could not get a human on the phone. Both these guys made us positive we made the right decision changing to Thames. And cheaper too. Thanks guys. Five thumbs up !

We have had TVC for a several years now. I work from home so my Internet connection is important…read more We only had one connection issue, and TVC's tech person arrived at our house early the next day. It turned out to be an outside connection that had come loose due to wind. He was able to fix it and get us up and running right away. It is great having a local ISP.

Recently upgraded my IPad from three mini to the larger IPad. Received the credit for trading in…read morethe mini IPad. Instead of sending it back via UPS I decided to just drop it off in the store. Store is generally easy to get to. Parking was plentiful, especially since I stopped in mid morning on a weekday. As soon as I walked in Ib was greeted by an associate. Explained what I was there for and within 3 minutes I was back out the door with the receipt.

Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt…read morewas very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt was very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.

Started a new internet subscription and was pleased to see a lot of choices to make. We were given…read morea two hour window of arrival for the technicians. I liked that they texted their progress to our place so we had a little heads up on when they would arrive. Had a technician and a trainee show up. Both were very respectful and friendly. They told us what they were doing and kept us informed of their progress. Was surprised at the newer styled modem and router, which is now one box instead of the usual two. Wi-Fi was set up quickly and seems to be working well.

I was a customer of xfinity for 1 year before swapping to TVC. I remained a customer until I left…read morethe area after 3 years. I'll do my best to debunk a lot of people's gripes. Note, I only had the 300mbps internet plan so I can't speak to cable or phone. 1) Speeds: Like all service providers they advertise speeds UP TO whatever your plan is. This means that there are factors out of their control. For instance in my apartment complex in Groton my apartment was located on the opposite end of the building from the cable input room so I would see signal loss during peak hours and could never reach the 300mbps even during off hours. This happened with xfinity as well. TVC was quick in detecting these issues and did do some patchwork in the cable feed room to get me a slightly better signal boost. 2) Field Support: I'll say the technicians are knowledgeable and appreciate when you have an understanding of what you're dealing with. The 3 instances I dealt with them, install, signal strength, and interment loss of signal they were all very friendly and knowledgeable. Quick to diagnose and fix my problems. The key was I did do all the over the phone support you should typically do before requesting a technician. 3) Customer Service: Their customer service, both on the phone and in person are very good. In person you'll even get a few laughs as long as you aren't guns blazing when you get there. Ultimately they want your continued patronage so they'll do everything they can to accommodate you within reason. 4) Price-point: While they might not be the cheapest (they are as far as I know for the area) they are a no gimmick provider. What they advertise as price is what you're paying. There are no price hikes or promotional pricing that expires. I payed the same bill for 3 years. In fact when I started I only had a 100mbps plan and that was the most they provided. I got a free upgrade to 300mbps when that plan became available and my bill month to month was unaffected. 5) Nerd Stuff: I saw a complaint about internet protocol 4 vs 6. For reference, the every day user is unaffected by this. In fact no other provider in the Groton stonington area uses ipv6. Most national brands do not even use 6. This is a new technology slowly being rolled out. If you expect 6 out of a local company that's more on you for not asking up front. Overall TVC is a good company but before you request and sign into their service, do a little research and be an intelligent consumer.

Firstly, I will say that whenever I had a problem with service, Frontier would send a technician…read morepromptly - I'll give them that. What my complaint is about is disconnecting service. I makes no sense to me why they "can't" pro-rate the last bill if it's disconnected within the billing cycle. ?? With all the technology... they can't pro-rate? I had to pay a "restocking fee" when returning the eero unit. I suppose they (I) have to pay The UPS Store to ship the unit back. My billing cycle went from the 18th - 17th of the each month - and once I returned the unit via The UPS Store my service was disconnected on the 1st of the month within the billing cycle. Why should I pay for the whole cycle? and when the next person at the address opens an account the next day - they collect double? Seems unfair to me.

Frontier is the absolute worst . Zero customer service …read more Zero follow through . Zero reliability . No matter what they promise and no matter how many times you confirm / it will never happen. If I could give half a star I would .

Internet is good. Phone service and Customer service is terrible! I have been a customer for less…read morethan 2 weeks and I have called Frontier 10 times. Someone came out to fix the phone problems but never tested the connections....I still have the problem. I emailed the CEO of Frontier as well as the CEO of Verizon...as Frontier is now a Verizon Company. No response yet!

How is customer service closed on a Saturday? What happened to the 24 hr service? This is not good,…read moreclose early 5/6pm but not closed on the weekends.

Do not go to The Verizon Zone in Groton near Stop and Shop. Horrible, horrible service. My phone…read morewould not charge snd the Verizon Rep refused to try to fix it. He suggested I go to a Mr. Fix It and pay him. The phone wpuld still notvrecharge so I called Verizon dirrctly. They agreed to replace. I will NEVER go to this store again. Avoid the Groton Store! Thieves!!!

This situation is a hot mess (but quite entertaining if you read the whole thing), so here we go…read morethe Verizon IT person who could override everything (Miss Key Master) hooked a sister up! So I don't know if this happened to anyone, do you remember that Apple update like a year ago that messed up a few peoples cameras? Yea, it was a big deal, I even went on the Apple site to complain and request a new update to fix it. (basically camera is either black screen when opened, just freezes on whatever image while moving the camera, and when you do snap the photo the image never saves to the camera roll) I mean a real disaster especially because we all pay like $8000 a year for phones, services, accessories etc right? Fix the darn camera. So no big deal I kept doing upgrades and the camera was still broken. For over a year. Finally, I went straight to Apple in Providence Mall (over 1 hour drive, had to take 1/2 day vacation time etc). The first visit. Dan ran diagnosis, no problem with the camera, but the 'genius' could see the camera was clearly jacked up. So we did the whole thing, cloud backup, release to Apple ID, erase data, and now the restore from the icloud takes hours so I said "if I go home and reinstall and it doesn't work what will you do and he said, we will replace your phone.", so I drove home hooked to power source and on signed into my Wi-Fi but after everything downloaded I check the camera to NOT REALLY be surprised but to find a broken frigen camera sill. I was fumin HOT! But now Dan said Id get a new phone so, the following week, again took a 1/2 day vacation, I drove over an hour back up to Providence and couldn't have Dan, no they didn't even know who that was so I got Mike..... who Dan told me one thing that was wrong... so we literally did the exact same crap as Mr Genius Bar Dan... So I said now when the camera is still a mess... I'm getting a new phone right..Mr Genius Bar Mike said, "No, no, no, then we take your phone to the back... dissect it and replace the internal camera." WTF have I been driving up here for if all you going to do is give me a refurbished phone. So, internally pissed off, I smiled, shook his hand and I thanked him and did all that stupid mess again... when that camera was yet again still broke....I took my happy but right over to the Verizon in Groton. I showed the Verizon gentleman all the Apple Genius Bar notes and requests and two days of travel etc... just so he knew that this camera is freakin BROKEN, no water damage, no I never dropped it, never sat in the sun nothing it was that stupid Apple upgrade ... shoot look up my name from the complaints on Apple a year ago to confirm that it was an Upgrade malfunction please. So Mr Verizon guy was nice he was, he did his job as he was trained to do...talking to me that I could go through insurance and pay $100 or I could buy out the phone for my 18 months left on the contract for $490... and get into a iPhone 15... What? Wait...hold the heck up. Yo Yall messed up MY phone, I've been doing all this back and forth, up date, after up date all hoping that I'm doing the right thing...now I gotta pay to fix your mistake....NO I am so so sorry I don't think so. He said, "I get it but I can't make that call to replace my phone for free call... I'm sorry, you have to call IT. So I chatted (all that you read above if you still here reading) withMiss Key Holder, miracle worker IT lady. And she said simply... Yes ma'am you should not be responsible for paying for a replacement phone, we will send you a new (same iPhone 14) to your house and you can set it up and send us that broke down camera not working for years (well she didn't say that) phone back okay. :) Thank you so much Verizon because I was about to go full on Michael Douglas - Falling Down on Apple, Verizon and who ever got in my way ... so lady at IT...you saved me from a life sentence in prison and many families still have their family members... well done.