What started out as a glitch turned out to be the absolute best in customer service. Big shout out…read moreto Jeff, the owner who went above and beyond to remedy the issue. Every business occasionally makes mistakes. It's how you handle them that sets you apart from competitors.

I don't like leaving reviews this may very well be my first ever. I live over in Madison CT and…read moreship a high volume of customers items that come in for repair at the FedEx office and Branford ct. Fedex does a wonderful job packing and shipping. The employees are always very positive. I am originally from Guilford born and raised. I just finished my work, and I had a small item I had to ship, figured it would be safe to ship ups. So I decided to run over to the ups store which isn't nearly as far as the FedEx office. I go into the store, I see two employees, two women at the counter being helped and another two women just standing talking no where near the counter. The two women at the counter finished their transaction and left. I had the small item in my hand wrapped in bubble wrap. I then held it up and asked one of the two people behind the counter if they had an envelope, in a nice calm voice. I didnt say ups envelope but assumed he would know what I meant. As it was to large for a regular envelope. Getting an envelope is Standard when I go to fedex, figured was the same for ups. The older employee with white hair had an attitude, held up an envelope and said only have an envelope for express and if I wanted another I would have to pay. He then said what are you doing do you want to ship something. All of this was said to me with an obvious attitude. I thought about it all for a second and said I'm all set I'll go to FedEx. As I got to the door, I heard someone say what a a hole but the whole word. I poked my head back in and said this is why I do not ship here. So, I ended up leaving and as I was driving, I called the store. A man picked up and I asked if he was the one with the white hair, he responded yes. I asked who the owner was, and he responded I am. I let him know I planned on shipping I didn't care what it cost. Maybe 15 bucks??? Seriously I have never ever not even remotely been treated like this in a store. And he was the owner!!!!! I will never go back I'll continue with FedEx.

I cannot say enough great things about Lowe's Moving & Storage in Waterford. Tony Lowe has moved me…read moreseven times, and every single move has been nothing short of incredible. Tony, as the owner, is personally on site for every job, which speaks volumes. His team is professional, caring, and works incredibly hard. They always show up exactly when they say they will, and in all seven moves, not one single item has ever been broken. The care they take in packing, wrapping, and protecting belongings is truly exceptional. As a realtor, I not only trust Tony with my own moves, but I confidently recommend him to all of my clients. There is simply no other local moving company that compares to Tony and his team when it comes to reliability, professionalism, and peace of mind. If you're looking for a mover you can fully trust, this is the one.

What should have been a fairly easy move became complicated and confused. I was living with my…read morefather in a small apartment, and I needed to return to my own home. The only designations for the items were to go to my home or Goodwill. Easy, right? All the furniture basically was designated to go to Goodwill. I was told by Tony Lowe that it wasn't good enough for Goodwill. There were cherry pieces, a hutch, end tables and a nightstand that were original Pennsylvania House furniture purchased in Terryville, Connecticut. This was like insulting my parents themselves. The furniture was nicked up in the previous move as we went with a more discount mover. However, it certainly was good enough for Goodwill or better. This person brought about seven college-aged guys with him which I thought was ludicrous for a small move. So instead of giving my instructions once I had to say the same things repeatedly. The guys were very nice, although their boss was pompous, condescending, insensitive, and was even laughing at me. From the start he was a rude jerk. I never remember a move being this bad. I was in a lot of pain, soon to be followed by much more pain because the movers left a lot of stuff behind that I had to manually move myself. The whole job felt rushed because they told us repeatedly that they were on their way to another job which sounded much more important, a mansion as one of the guys said. My sister who hired this mover must not have read the other negative reviews. I had a simple request for a special litter box to be brought over. I bagged up the clean litter and put it inside the litter box. Things are expensive now, and I don't have money to waste. Tony basically laughed in my face, and they threw away the litter box, I'm sure. My mother's special pink stool that I shouldn't have entrusted to them, never made it to my home. I believe some special Christmas ornaments, as well, never made it to my home. It would have gone much smoother with maybe two or three guys at the most. Too many cooks spoil the soup! Many items were left unlabeled, and my sister had indicated that boxed items would be labeled. I did as much preparation as I could in advance. My sister, being the POA, received and paid the bill. I asked to know the amount, but I never received an answer. It's probably outrageous. Then I needed to tip the guys so they didn't get that much because I had $105 on me which had to be divided 7 ways. This bill and tip were my dad's to cover, unfortunately.