I visited Pilot Travel Center #164 in Mauston, WI (1101 State Road 82 East) on June 20, 2026, to purchase diesel. Unfortunately, my experience with the customer service at the counter was very disappointing. The employee working at the register (I later learned her name was Velma) asked me what I needed while she was focused on an electronic device and did not make eye contact. I answered that I needed diesel, but her tone became noticeably irritated while asking for the required information to process the fuel purchase. After completing the transaction, she said, "Okay, you're out of here," which came across as disrespectful and unprofessional. Right after that, while I was walking toward the restroom, I overheard her talking about me with the next customer in line, which made the experience even more uncomfortable. I also noticed another interaction that I found unprofessional. While speaking with the same employee who helped me get her name, she repeatedly said loudly, "I really need to go home. I want to go home. I have to go home." I understand that employees can have difficult days and may feel tired, but saying this loudly in front of customers created an uncomfortable atmosphere. I went to get a cup of ice, but they were out of ice. I also tried to get the employee's name, but she did not have a badge displaying her name. I asked her for a receipt so I could get her name from the receipt, but at the bottom of the receipt, the system displayed information that appeared to be an error. The receipt I was given was also not the correct one for my transaction. I then asked another employee for her name so I could write this review. I normally expect a professional and respectful interaction at a major travel center like Pilot. I hope management can address this situation and remind employees about the importance of customer service, communication, and professionalism. read more

Does not honor the Good Sam discount. Good Sam is advertised for Pilot/FlyingJ nationally as a discount for RVs. I hope they enjoy they few bucks they ripped of from me since I won't ever stop at this station again. read more

I've been here twice because of the Megabus. I mean it isn't a bad gas station. It's also part tourist trap as well, especially with their Wendy's. The store is overpriced as well. Bathrooms are really clean. There's a ton of gas pumps as well to choose from and perfect for straight trucks that take unleaded gasoline. Store is very clean as well for the most part. There's other gas stations in the 300 foot radius but I would choose this gas station over any of them. read more

Pilot is my go to place for gas and coffee when I'm traveling the gas is always competitive and there's lots of parking. The restrooms are big and always clean this is a smaller store but they have everything I need plus a Wendy's is attached I wish this pilot gas the hot deli. read more

Pilot Travel Center - a man in front of a building - Gas Stations Near Me - Mauston, Wisconsin

I think J and I have been to every rest stop truck stop convenient store between St. Paul and Chicago at least two times. This place is clean, easy access off the express way and has good deals on all the road trip convenient food. A lot of 2 for 1 deals on candy, chips and bottled beverages. Bathrooms were clean which is a big bonus! read more

When I walked in I thought I'd been there before because it's set up exactly like the Flying J in Roberts. The store is a little dated but clean. The bathrooms were clean, which is pretty essential to making a place a reliable road trip spot in my book. Prices were a little high, but not out of the ordinary for a gas station convenience store off the interstate. There's a Wendy's attached if you're interested in hot food that doesn't come off a roller. I stood at the counter for a solid three minutes while the two women working chatted with each other and tried to resolve a beeping noise; when I finally was acknowledged and allowed to check out interaction was very disinterested. There was a customer/friend who had been talking with the workers when I entered, and who resumed after I walked away. The employees were plenty nice to him so it was a bit of a bummer not to have that friendliness extended as a stranger. When I do stop in Mauston it's almost always been at the Kwik Trip with the upturned semi; I think for me it's worth the extra distance off the highway to stick with them. read more

Went to wendy for a hamburger Got two hamburger bun and no meat Bad costumers service read more

Many gas stations will put a small pending charge on your card to ensure that the card is active - that makes sense. Today this Pilot station put a $151 pending charge on our card! They said it would come off in 3-5 business days - but that amount is ridiculous. Imagine if I were driving cross country and filled my tank 3 times a day - After 3 days, I'd have almost $1400 of charges against my card against my credit. Won't be going back to Pilot again. Sorry, lost my business. read more

It's a Pilot travel center, they have most everything, this one me have the upgraded showers and bathrooms as most do now, staff is friendly, fresh coffee, has both fuel for truckers and gasoline for cars, what more can I say. read more

A typical Pilot rest area, with a wide variety of beverages and snacks. Bathrooms clean if not shiny. A wide grassy median is a decent place to walk dogs. read more

All I ask for is the basics. The gas shut off didn't shut off and gas came spraying out everywhere. Now my car is covered and I stink, with only 10 more hours to go with two kids and a dog. Don't stop here! read more