I visited Pilot Travel Center #164 in Mauston, WI (1101 State Road 82 East) on June 20, 2026, to…read morepurchase diesel. Unfortunately, my experience with the customer service at the counter was very disappointing. The employee working at the register (I later learned her name was Velma) asked me what I needed while she was focused on an electronic device and did not make eye contact. I answered that I needed diesel, but her tone became noticeably irritated while asking for the required information to process the fuel purchase. After completing the transaction, she said, "Okay, you're out of here," which came across as disrespectful and unprofessional. Right after that, while I was walking toward the restroom, I overheard her talking about me with the next customer in line, which made the experience even more uncomfortable. I also noticed another interaction that I found unprofessional. While speaking with the same employee who helped me get her name, she repeatedly said loudly, "I really need to go home. I want to go home. I have to go home." I understand that employees can have difficult days and may feel tired, but saying this loudly in front of customers created an uncomfortable atmosphere. I went to get a cup of ice, but they were out of ice. I also tried to get the employee's name, but she did not have a badge displaying her name. I asked her for a receipt so I could get her name from the receipt, but at the bottom of the receipt, the system displayed information that appeared to be an error. The receipt I was given was also not the correct one for my transaction. I then asked another employee for her name so I could write this review. I normally expect a professional and respectful interaction at a major travel center like Pilot. I hope management can address this situation and remind employees about the importance of customer service, communication, and professionalism.

Does not honor the Good Sam discount. Good Sam is advertised for Pilot/FlyingJ nationally as a…read morediscount for RVs. I hope they enjoy they few bucks they ripped of from me since I won't ever stop at this station again.

-4 ° and I blew a tire on the interstate. I called Mobil and he was there in minutes. They got…read moreme a new tire and installed it. Fantastic service. Thanks Jim and Deb.

I will say. I was satisfied with my service the first 4 times. How ever earlier this week. I took…read moremy 2011 Lincoln Navigator in for a front end brake job. They decided that my rotors needed to be replaced not turned. The mechanic took the callipers off the vehicle. Opening the brake fluid system to open air. I was lead to the mechanic bay to see the parts. So yes I know they took the callipers off for a fact. They returned my car to me. So I figured it was fixed. Before I got out of the parking lot the brake light came on. So I bought brake fluid and topped it off. Before I was half a mile a way. The brake light was on again. I took it back and told them they left some thing loose. When the mechanic was told to check his work. His response was it was a simple brake job. There was no need to check the brake fluid level. When you take the callipers off the vehicle it is no longer a simple brake job and there is definitely a need to bleed the brakes. After an hour they determined the master cylinder back seal went bad. So I would need to pay another $618.00 to get it fixed. Personally if it could have been driven I would have taken it home and fixed it myself. But I had to barrow the money to get the brakes. The master seal went bad by they're actions. Either do to incompetence or on purpose. So double check they're work if you can.

In Mauston among grain silos, rivers and old huts is a medium size Kwik Trip station. This place is…read moreawesome! All the foods, snacks, soda, beer, chips for sale. Everyone is friendly and kind! I ate a donut with cut hazelnuts on top: a bargain at $1.50. Highly support all the Kwik Trips, especially in Mauston. It has something for everyone! Review: 5++

It's a small gas station but the reason I stop was to buy cheese curds and beef sticks made in…read moreMontana I always think there kind of higher priced but I have to buy some on my way through each time. The place was well stocked but I like to stop at the bigger pilot travel stations

I came in looking for a few items and as I asked the cashier guy with longer hair he gave me this…read moredumbfounded answer of "if you don't see we don't have it." Not sure if the employee was on something but this place is not worth stopping at, spend you money else where

Paid at the pump filled my tank. Then I was going to buy something from the store went through one…read moreset of doors got to next door a lady in the inside ran to the door and locked it and walked away I was like what the hell then I seen a sign saying it closed at 6 OK no big deal. But how hard is it to say SORRY SIR WE'RE CLOSED ! My bad should have gone to KWIK TRIP