It was a very costly proposition. It was something I will never do again. At the end, there was an attempt to make it right and that was appreciated. Yet, if I had to do it all over again I would go to a bathroom design store or do it myself. It was an overall nightmare. read more

Our project with Pierre Jean-Baptiste Interiors was a disaster. Pierre initially presented himself as polished and professional, so we were not at all prepared for the level of gross incompetence, and lack of communication and customer service we were about to experience. Custom mirrors and cushions, measured personally by Pierre, were sized incorrectly and had to be remade. Shelving and stacked wall stone were ordered in the incorrect sizes. Wallpaper, wall paneling, and marble tile were all ordered in insufficient quantities. A number of items arrived damaged or incorrect from their warehouse. Citing his cost to repair or replace these items (some of which we paid additional for), Pierre then reneged on several other promises made to us, which we felt was unprofessional and punitive. He was not transparent with his pricing, refusing to provide itemized costs for budget items, and in one instance, charged us tax and freight on materials we never received. We could go on and on. Instead of taking responsibility for project issues, Pierre blamed us, claiming our project had "negative energy". It would take too long to catalog all of the problems on this project -- we've lost many nights of sleep doing just that. When we tried to respectfully and professionally communicate our concerns to Pierre, he became condescending and defensive. Time and again, we were told "you just have to trust me". He took every opportunity to show us how little we and our project meant to him, even though we paid him over $60,000. We were actually scolded like children for asking questions and emailing "outside of business hours" (is that a thing?). He berated us on several occasions, which upset us to the point of tears. At one point, Pierre told my husband that they should just "let the men deal with this" because they would be "less emotional" about the project, something we found extremely offensive and sexist. And we were not the only targets of this mistreatment. Every subcontractor and vendor we interacted with (we were forced to solve many issues with vendors ourselves) griped about Pierre, and many told us that our issues echoed other customer complaints about him. Pierre showed incredible disrespect toward our general contractor, and even toward the carpenter he himself hired to build our custom living room cabinetry - so much so, that the carpenter blocked Pierre on his phone and nearly walked off the job entirely - we had to sweet-talk him and pay him extra to finish the job after promising to cut all ties with Pierre. Unfortunately, by that time, he had already prioritized other projects, and our work was delayed another two months. Indeed, we are writing this having just completed the project scope well over a year after engaging Pierre's services. Since Pierre makes you pay 90% of the project budget upfront, we had no choice but to endure all of this. Just be aware what you will be signing up for if you do the same. We would not be surprised if Pierre responds to this by refuting our claims or attacking us one more time, but we felt compelled to write an honest review to help prevent others from going through what we did, and maybe to help PJBI rethink the way they do business. read more

See all

Very poor organization and communication that delayed my 2106-17 bathroom renovations. Long delays in responding to inquiries. Took company 3 tries to order and deliver vanity with drawers on proper side. In one case, they actually delivered wrong vanity to my home where it sat in box for weeks taking up space in my small condo. read more

Hiring Pierre Jean-Baptiste Interiors was the best decision I could've made when I was seeking to completely remodel my bedroom into a very Feng Shui- Asian themed design. Pierre was fast, efficient, and detailed in every way possible which made this project very enjoyable and virtually stress-free! He told us exactly what we needed and completed the job in less time than anticipated! He was such a pleasure to work with and I will be hiring him for my next big project on the horizon! A huge thank you to Pierre and his staff for making my idea come to fruition! read more

Wow I was on the fence about having someone else do my decor. I have to say that I am indeed more than satisfied with the work and choices of color as well as custom designs. I feel like he picked a little from my childhood as meshed it with the perfect grown and sophisticated look I couldn't imagine. Thanks for everything. I will recommend for life. Wow I was on the fence about having someone else do my decor. I have to say that I am indeed more than satisfied with the work and choices of color as well as custom designs. I feel like he picked a little from my childhood as meshed it with the perfect grown and sophisticated look I couldn't imagine. Thanks for everything. I will recommend for life. read more

My husband and I initially hired Pierre at infant stages of his business, precisely 6 years ago when we bought our first home. We were both astounded by the consulting on color and décor that he provided for our house. At first we were thinking how can any of those combinations that he suggested work for a house like ours, but later when all the pieces came together as a final product it was just amazing. He placed everything to its perfection; transforming our old looking house into something very contemporary and classy. The colors just stood out and complemented perfectly with the furniture as if they were factory fitted. Just recently we had the pleasure of working with Pierre Jean-Baptiste Interiors Ltd. once again when my brother bought his house and when we needed some renovations done to ours as well. His company has shot off to become a big operation with some serious clientele. We noticed that his work was not off a cookie cutter and that everything worked according to the likes and taste of his clients. Pierre was very professional at all times and didn't cut corners when it came to creativity and design. He has amazing talent and his creativity moves with trends and styles of the modern era and most importantly his talent, professionalism and work ethic was nothing short of brilliant. We would highly recommend Pierre Jean-Baptiste Interiors Ltd. to anyone looking to hire an interior designer who really listens to the clients and delivers in every way. We hope you get an opportunity to work with them! read more

Pierre is very professional and has amazing design ideas! He turned my basement into a man cave all of my guests enjoy. 2 thumbs up!

*This review is for the services of Pierre and his team and the design drawings only. We did not receive the full service interior design.* Pierre and his team were very pleasant and professional. Pierre provided excellent service and was always very prompt to meetings. He was very accommodating and always willing to work with us. His design ideas were very well thought out and matched our style/desires. I would recommend the services of Pierre Jean-Baptiste Interiors! read more

DO NOT DO BUSINESS WITH Pierre. WARNING. This company is NOT a full service interior design business. The items he purchases are of poor quality, but his customers pay a premium price. Pierre never returns calls, he wasn't on site for delivers, the invoices he provided had substantial math errors; I provided my budget and Pierre claimed he could do everything within my budget, that was a lie. Pierre is NOT honest, and he's extremely unprofessional. BEWARE. read more

Finding Pierre was pure luck but someone was looking out for me. I couldn't have made a better decision to have my condo designed this company. I had the entire front of the house completed with the exact pieces and design that I had only dreamed of. The process was professional and seamless easily the best part of my new home purchase. read more

I had been in my new "older" home for two years and realized that I needed help in transforming my new house into a "home." I contacted Pierre for a consult and the rest was history. Pierre is very easy to talk to. He married my love of earth tones with grays for my family room, kitchen, and dining room to develop a nice modern design that I absolutely love! The quality of the furniture and accessories was excellent. I truly LOVE coming home and spending time in my new space. Family and friends alike are similarly impressed. read more

In summary: I would never refer him to anyone. He comes across very professional initially and then it goes down hill from there. A classic case of over promising and under delivering. It is clear that with our project he lacked the passion, desire, and morals to see it through to completion. I have never been so displeased with a designer. We contacted Pierre at the end of June 2014 to design 3 rooms in our home. I was initially impressed that he was able to come to our house the day we called. After a couple days we decided to move forward with him - a few things we liked were that he had very bold designs, his prices were pretty comparable to others, however we appreciated that he charged a flat fee per room for his services, and he was very responsive to our calls/emails. He returned the day after we decided to move forward, he took measurements and collected his service fee. I sent him an email the same day which provided him with our budget. Design phase: Pierre provided us a design plan for 2 of the 3 rooms we requested, however the plans were incomplete and DOUBLE the budget we had allocated for 3 spaces. He response was that he did not see our budget until after he started the design plan and he made the decision himself to leave out the 3rd space due to budget constraints. Our preference would have been for him to contact us immediately so we can determine how to move forward. We decided we would move forward with one room, given the cost for 2 rooms was extremely high. We wanted to meet with him to discuss the changes in the design plan, however, he preferred we walk through it over the phone. Now his main concern was that we were too far away for him to make trips to our house. At this point it would typically take him a week to respond to an email and it was not uncommon for texts and phone calls to go unreturned. It ultimately took over 2 months to finalize the design plan. Billing: Pierre provided us with an invoice that had several errors. We walked through it over the phone and once he was able to make the changes and send us the final invoice we did not see where he subtracted the cost for the 2 rooms that we were no longer doing. His response was that he already started the design for one room and whenever we were ready to proceed we could call him to move forward. In translation, we were stuck with paying him for services we did not receive. Not to mention the fact that he retained possession of the designs, he only showed us the designs once. So we have nothing to show for rooms 2 and 3. At this point we were stuck and our only way to move forward was paying him for the furniture so that he could place the orders or walk away and loose the money we had already paid for his services. We choose to move forward. This was the first week in September. Installation: we did not here from Pierre again until the 2nd week in October when he emailed to set up time for furniture delivery, although I sent a few emails to inquire about the status (they were not returned). We confirmed a delivery date, however, he had an emergency and could not make it. We found out when his contractor showed up to our house an our late on the date scheduled. We then saw that Pierre sent an email 30min prior to let us know that he would not make it but his contractor would. His contractor began the install but then we noticed, the rug was not the one we chose and the chandelier was missing. We emailed and text Pierre....and no response. He did not call to follow up to see how the install turned out, if we were pleased with his selections....nothing. Typically you would expect an interior designer to arrange the pieces that were selected or generally show concern for whether or not his vision was executed as planned - not Pierre. Follow up install: We spoke with Pierre and expressed our concerns. He stated our project was so small that it did not require him to be as involved and he had larger clients to focus on. We set a date for him to come out and look at the space (he had not been to see it once since he received payment) and provide us with the color selections for our main floor, as agreed. HE DID NOT SHOW UP, CALL OR EMAIL. WE HAVE NOT HEARD FROM HIM AT ALL. We took the evening off and waited....I guess he forgot about us. read more

It was a wonderful experience with this company. Jean was professional, personable, and attentive. The design he presented for my DC apartment was brilliant and spot on. No Complaints! read more

Pierre Jean-Baptiste Interiors is the worst interior design company my husband and I have ever worked with. We purchased a new home in the fall of 2015. I returned from my 6th deployment in Nov 2015 and was not yet assigned to the D.C. area and had to commute between Fort Drum, NY and Woodbridge, VA. As such, I needed assistance in furnishing and interior design for our home. I found this company on the web and after researching others in the area and meeting with Pierre, decided that this would be the best business to go with for our needs. The first meeting with Pierre was great! He seemed very knowledgeable and experienced in this arena. He explained the process and was very responsive in the beginning with providing the design options for us to choose from within the first couple of weeks of contact. I reviewed the contract he provided us, signed the agreement and everything went downhill from the moment he collected the 90% deposit from us. The project(s) in our home totaled just over $30,000.00. So for this amount of money with 90% of it received up front, I expected great customer service and communication. None of which occurred. He became very difficult to get in contact with and would not provide definitive answers on the status of our project on whether or not everything had been placed on order. I contracted with him in Dec 2015 and by Jan after I'd given him the deposit, he became scarce. We were able to finalize some outlying details for a couple of the rooms by Feb 2016 and proceeded to wait for months afterwards for the furnishings to arrive - which for the most part is not abnormal. But when we were almost a year down the road and still hadn't received much of anything other than lamps, contact paper, and pillows - soft furnishings and none of the furniture, we became very concerned. Everytime I inquired about these items, his assistant would respond with a long laundry list of excuses as to why the items weren't ready for delivery or in the warehouse yet. We were over charged for many things that we ordered - some items we were grossly overcharged for. Also, somehow it was our responsibility to spend additional money on top of what we were spending with this design company to find subcontractors to install anything that needed installing or painting. They are also supposed to have furniture placed, any wall coverings installed, and to monitor the progress of the project. Interior design agreements are supposed to be essentially turn-key agreements. The interior designer has no right to delegate to the homeowner retaining sub-contractors, installers, and/or repairing light fixtures that are defective. Any defective product is solely in the hands of the interior designer. The procurement section of Pierre Jean-Baptiste Interiors' agreement states that they do not typically order from retail merchants, all retail prices will be billed to the client at approximately 25%-35% above the designer's discounted cost if any. Yet, it appears that much of the furniture and furnishings we purchased were retail purchases and for example, IKEA does not give a discount so why would we be required to pay 25%-35% above the retail cost? It's like buying gas - is it $3, 4 or 5.00? You don't go to the pump and the price is $3-5 for regular unleaded. You know how much you are paying. So it's the same with any commission or mark up. It should be a set rate and the client should be informed clearly what it is. The agreement we signed is illegal because it is vague in that you cannot have a commission price that is a variable of 25%-35%. There also is never a need for a 90% initial deposit. It is always 25%-50% with the balance paid before delivery. The company gets off the hook in their contract by putting in language that they may provide a referral or contractors and installers, but he is required to determine whether the work is proceeding in conformity with Pierre Jean-Baptiste concepts/standards. This basically means that the interior designer says that installation costs are the responsibility of the client and he may, if he feels like it, watch what is being done. Vendor invoices should be made available to the client and we have received nothing. We don't know if the bill for the items include his commission mark-up or if it's the retail or wholesale price? Every consumer should beware of this company and others like it. Best to have an attorney well versed in interior design law review any agreement before signing anything with any interior designer. read more

We called this company to complete our basement remodel. After laying out the whole space in their software, we were able to visualize the space before committing the the final project. After moving forward we began the construction project. They helped us to select all of the flooring, colors, and fixtures. We are very pleased with the overall outcome. read more

We asked Pierre to revamp our colonial row house in Washington, DC. About two months later he was able to pull together all of the colors that We asked for, and created a timeless design where our family can enjoy the space. Now every time I arrive home it truly feels like a designer space. read more

I do not recommend Pierre's services. He is sneaky and lies. He charged us and told us he would pay contractor and then he did not. He told the contractor we would pay him. We made him a lot and he took our money and never paid the man who did the work. He will not return our calls . It's like he has disappeared. I am so disgusted. Do not use Pierre!! He will take your money and run read more

We had a wonderful experience with Pierre Jean-Baptiste, a friend had recommended his company to me and I took a look at his website pierreji.com and really liked what I saw. When I called and first spoke with Mr. Jean-Baptiste I was pleased when he informed me that the initial consultation was complimentary. During the consultation Pierre listened to all of our ideas that we had to completely redesign our family room and master bedroom my husband and I found him very easy to talk to, and we were very pleased when we were presented with our design. All of our ideas had been incorporated into the finished product and most had been improved upon. It was very refreshing to to sit back and hire a professional to do their job and have it result in a beautiful product and a lovely space which we are absolutely ecstatic about. We truly had a great experience and would use Pierre Jean-Baptiste Interiors for future projects as well as recommending him to family and friends. read more