I reached out on Yelp asking multiple jewelers about medium thick chains for memorial necklaces…read moresince we want something durable. Guy from Jeweler's Touch stood out in his quick responses and helpfulness. When we arrived that evening to speak to someone, Brandon was amazing. He was friendly, super patient, and explained everything. He understood how difficult it was to look for rose gold chains, especially when thicker too. I was super indecisive and he gave me all the time in the world to look through their gold book which had all kinds of designs and thickness scaled to life size so I could place my pendant on it to imagine how it would look. He also brought out samples of chain types as I picked out ones to see if I'd like the look in person. He ended up finding an estate gold chain that looked absolutely perfect for my husband's pendant in shine and style. We tried it for a few days (they give you 30 days hassle-free) and my husband knew it wasn't the right length of style for his personal preference and our tuggy toddlers within one day. It was gorgeous and I wished it worked out, but maybe not for us. We came back a few days later after Christmas Eve and Brandon helped me out again with the return and gave me suggestions for the length of my husband's necklace based on preference. I saw people coming in and out during the two times I went and I see why. These people are amazing, patient, knowledgeable, super friendly and not pushy at all. They want to help make happy customers who are looking for that perfect jewelry. Although we are still on the search for the "perfect" chain for each of us (we are not major jewelry people but need this to be just right for us in every way), I appreciate the help that Jeweler's Touch gave and would recommend them for anyone looking for a custom piece or specific jewelry services.

I brought my engagement ring in to get fixed and they were great! Monique was so helpful and the…read moreturn around time was so fast! I picked up my ring and it was perfect and SO SHINY!!!! thank you guys!

Note: The door isn't the door in! You have to go 2 doors to the right, and enter through the mall…read morearea. Very kind staff; was looking to sell items, but they didn't fit their vibe. They kindly pointed us towards another place that might be helpful! Friendly and helpful staff. Would visit again if I was in the market either way for more vintage jewelry styles.

Huge thank you to Katie and Ivy for being helpful and communicative during my jewelry repair…read moreservice. My questions were answered positively, I'm happy overall for visiting rambling rose--such awesome people! Definitely will be returning :)

I recently purchased a tennis bracelet and a rope chain at happy jewelers and I had one of the best…read morecustomer service experiences I've had. From the moment I walked in I was assigned to Miguel. He is extremely knowledgeable patient and friendly. He showed me multiple examples and ultimately we narrowed it down to the perfect bracelet for my wife and rope chain for myself. I have been a big fan of Gabe and Danny for some time I've watched their videos on YouTube and I would highly recommend them! They treat you like family and are very kind. Whenever you go to happy jewelers definitely ask for Miguel he'll make sure you get the best customer service experience. I will continue to go back. Thank you Miguel.

We had such a wonderful experience at Happy Jewelers with Sean, Lina, and the rest of the team. A…read morefew months ago, we originally came in looking for a special ring to gift my mom, and Sean was incredibly helpful throughout the customization process. We wanted to replace some of the diamonds with birthstones to make the ring more personal for our family, and the final result came out exactly how we envisioned it. The turnaround time was very quick, and the craftsmanship was beautiful. After gifting the ring to my mom, we realized the size we chose was slightly too small, so we brought her and my sister back with us to have it resized. While we were there, we also had some of my mom's older rings cleaned and resized. The cleaning made her older rings look and feel brand new again, which was really special to see. Sean and the entire staff were so attentive, welcoming, and patient with our whole family throughout the process. The store is always packed every time we visit, but we never once felt rushed or overlooked. Everyone took their time helping us and answering our questions, which made the experience feel very personal and genuine. My sister was so enamored with the store and jewelry selection during our visit that she even ended up purchasing a pair of earrings for herself too! We're so grateful for the care and service we received and will definitely continue coming back in the future!

I called ahead and spoke with Sammy, he encouraged me to stop by to have him inspect my vintage…read morejewelry. I found 2 gold bracelets I was able to purchase with trade. He gave me a very competitive price for my gold melt- the strongest price I've shopped. I left with 2 bracelets I'm having refinished and sized for gifts.

My Fiancee and I went to shop for an 1900s vintage engagement ring in the Orange Circle where we…read morefirst met. As a first time for both of us, Samy was the BEST!!!!!! He was like an Egyptian Yoda- guiding us and sharing in the moment with us! The rings he showed us were so beautiful and the one we picked was the most beautiful of the bunch . This was an amazing experience for us and we could not be happier!!! Thank You Samy

Gary and Garre are some of the kindest and best people/business owners I've come to know over my…read moremany years as an Orange local. They are some of the kindest souls you could meet and have a beautiful shop with incredibly high quality items with a solid value. Would absolutely recommend checking them out!

A Vintage Gem in Old Town Orange! The Vault Estate Jewelry…read moreis a true treasure trove. I found a stunning 1900s Marie Antoinette piece--rich with history and charm. The owner Garre is warm, knowledgeable, and even open to price negotiation, which made the experience feel personal and relaxed. And Lulu, the shop's lovable security dog, is the sweetest greeter ever. If you love vintage sparkle with a side of heart, don't miss this place!

This review truly makes me happy. I was initially nervous about how the process would unfold,…read morenaturally worried that my rings might get lost or damaged. However, reaching out to Manny eased all those nerves. He explained the process patiently and reassured me that everything would be fine. He was incredibly understanding and took the time to work with me gently. I was unsure about which type of diamond to upgrade to, but Manny showed me multiple options. Since I couldn't see them in person, I had to trust his judgment, and he truly understood what I was looking for. I just received the rings today, and they are absolutely stunning--much better than I had hoped. If you're considering making a change, I highly recommend reaching out to Manny. He was absolutely wonderful and made the experience so much easier. I have no regrets about my decision and will definitely choose him and the company again. Jackie Upper Marlboro, Md

I had an outstanding experience at Tustin Jewelry Exchange thanks to Donnie and Andrew. Their…read morecustomer service was truly five-star from start to finish. They were both extremely friendly, professional, knowledgeable, and made the entire experience comfortable and enjoyable. You can tell they genuinely care about their customers and take pride in what they do. They went above and beyond to answer questions, provide guidance, and make sure everything was handled with honesty and professionalism. Management should know that Donnie and Andrew are doing exceptional work and represent the business incredibly well. Employees like them are the reason customers come back and confidently recommend this place to family and friends. I would highly recommend Tustin Jewelry Exchange to anyone looking for excellent service and a welcoming experience. Five stars all the way!

We are so incredibly grateful for the kindness and care we received here. We needed both my wedding…read moreband and engagement ring resized right before our wedding weekend, and they were able to complete everything the very same day -- in about an hour! The work was beautifully done, and the rings fit perfectly. You can truly feel the warmth of a small family business here. During such a stressful and emotional time leading up to our wedding, they helped us more than they probably realize. Thank you again for your amazing craftsmanship, quick turnaround, and genuine kindness. We highly recommend them!

If you want high-quality jewelry at a reasonable price, then look no further. I highly recommend…read moreNGY Jewelry and can't say enough positive things. From beginning to end, my experience was wonderful. From the moment I stepped into NGY Jewelry, I was greeted by the attentive, welcoming staff. The first woman asked if I wanted my wedding/engagement rings to be cleaned. I politely declined and continued to look around. After the second woman asked me to clean my rings, I accepted, and wow, were my rings bright and shiny again. That cleaning was much-needed and complimentary. Terry was amazing! She helped me and answered all my questions. I wanted a classic tennis bracelet with five carat natural diamonds, four prongs, seven inches in length, D-G color grade, and slightly included clarity. I knew what I wanted, but I had been looking for the past few months at other jewelry stores for it with no luck. With Terry's assistance, I left with the most beautiful tennis bracelet. My husband bought me a tennis bracelet with 4.84 carats, four prongs, seven inches, F/G color, and very slightly included. It was a little too long for me, so she was able to take a link off at no extra cost and it was finished in less than 30 minutes. My bracelet is such a timeless (stunning) piece that I can wear every day by itself or stacked with my other bracelets. I'm just in awe of its beauty and can't believe it's mine. I'm happy I was able to find my bracelet here and support a family-owned business. They care about the happiness of their customers and it was apparent today. Clean and welcoming environment, efficient, friendly service, and staff who are knowledgeable, well-informed about jewelry... if you're in the Orange County area, please come and check this jewelry store out for yourself. I will definitely be a repeat customer and come back for more pieces.

Wonderful service and warm welcome - BUY with absolute confidence and security!!!…read moreGreat people

I do not recommend Watch Wears in Orange, CA based on my personal experience…read more In 2013, I purchased a yellow diamond ring surrounded by white diamonds for a significant amount of money. It came with an appraisal stating a value of $14,000. Shortly after, I returned to have the ring resized and was told they also buy gold and jewelry. I brought in additional items and was given store credit. Later, I returned to use the remaining credit and was told by the owner that I had no credit left and would have to pay again. There was no clear record provided, no transparency, and no effort to resolve the discrepancy. I was essentially told the credit didn't exist anymore, and I had no documentation to challenge it at the time. In 2026, I scheduled an appointment to sell the same ring back to them. I clearly stated on the phone that I was bringing in a ring originally purchased from their store. When I arrived, they inspected it along with the appraisal, then told me they were not buying diamonds due to market conditions and lab-grown diamonds affecting resale value. This should have been communicated when I made the appointment. Instead, I wasted time going in for a meeting that should never have been scheduled. Overall, my experience with this business has been inconsistent, poorly communicated, and unprofessional. While they do carry attractive jewelry, I personally do not trust their business practices or transparency.

Good service in Irvine location They are profesional & they…read morehelp you Excellent customer service

I can't even believe this is what my ring is supposed to look like? For Mother's Day I asked my…read morehusband to fix my engagement ring and I yelped , set up appointment. Can't say how happy and loved I feel for wearing for my ring again. I'm having my own photoshoot with how beautiful it looks. Thank you

If there was a 10 rating that's what I would give. chuck is…read moreamazing and the most honest guy in the business. he is more than fair when purchasing your own items and works great at finding you what you want if you are purchasing. our family has gone there for 45 years and I am so thankful he is stI'll open. don't go anywhere else you will be sorry if you do.

Had my ring sized and other work done. It looks just like the day I received it and that was over…read more30 years ago!!