I reached out on Yelp asking multiple jewelers about medium thick chains for memorial necklaces…read moresince we want something durable. Guy from Jeweler's Touch stood out in his quick responses and helpfulness. When we arrived that evening to speak to someone, Brandon was amazing. He was friendly, super patient, and explained everything. He understood how difficult it was to look for rose gold chains, especially when thicker too. I was super indecisive and he gave me all the time in the world to look through their gold book which had all kinds of designs and thickness scaled to life size so I could place my pendant on it to imagine how it would look. He also brought out samples of chain types as I picked out ones to see if I'd like the look in person. He ended up finding an estate gold chain that looked absolutely perfect for my husband's pendant in shine and style. We tried it for a few days (they give you 30 days hassle-free) and my husband knew it wasn't the right length of style for his personal preference and our tuggy toddlers within one day. It was gorgeous and I wished it worked out, but maybe not for us. We came back a few days later after Christmas Eve and Brandon helped me out again with the return and gave me suggestions for the length of my husband's necklace based on preference. I saw people coming in and out during the two times I went and I see why. These people are amazing, patient, knowledgeable, super friendly and not pushy at all. They want to help make happy customers who are looking for that perfect jewelry. Although we are still on the search for the "perfect" chain for each of us (we are not major jewelry people but need this to be just right for us in every way), I appreciate the help that Jeweler's Touch gave and would recommend them for anyone looking for a custom piece or specific jewelry services.

I brought my engagement ring in to get fixed and they were great! Monique was so helpful and the…read moreturn around time was so fast! I picked up my ring and it was perfect and SO SHINY!!!! thank you guys!

Note: The door isn't the door in! You have to go 2 doors to the right, and enter through the mall…read morearea. Very kind staff; was looking to sell items, but they didn't fit their vibe. They kindly pointed us towards another place that might be helpful! Friendly and helpful staff. Would visit again if I was in the market either way for more vintage jewelry styles.

Huge thank you to Katie and Ivy for being helpful and communicative during my jewelry repair…read moreservice. My questions were answered positively, I'm happy overall for visiting rambling rose--such awesome people! Definitely will be returning :)

I recently purchased a tennis bracelet and a rope chain at happy jewelers and I had one of the best…read morecustomer service experiences I've had. From the moment I walked in I was assigned to Miguel. He is extremely knowledgeable patient and friendly. He showed me multiple examples and ultimately we narrowed it down to the perfect bracelet for my wife and rope chain for myself. I have been a big fan of Gabe and Danny for some time I've watched their videos on YouTube and I would highly recommend them! They treat you like family and are very kind. Whenever you go to happy jewelers definitely ask for Miguel he'll make sure you get the best customer service experience. I will continue to go back. Thank you Miguel.

Jackie is the best! I put all my trust in Jackie and I got the most beautiful ring ever! I'll…read moredefinitely be coming back for my wedding band.

I called ahead and spoke with Sammy, he encouraged me to stop by to have him inspect my vintage…read morejewelry. I found 2 gold bracelets I was able to purchase with trade. He gave me a very competitive price for my gold melt- the strongest price I've shopped. I left with 2 bracelets I'm having refinished and sized for gifts.

My Fiancee and I went to shop for an 1900s vintage engagement ring in the Orange Circle where we…read morefirst met. As a first time for both of us, Samy was the BEST!!!!!! He was like an Egyptian Yoda- guiding us and sharing in the moment with us! The rings he showed us were so beautiful and the one we picked was the most beautiful of the bunch . This was an amazing experience for us and we could not be happier!!! Thank You Samy

Gary and Garre are some of the kindest and best people/business owners I've come to know over my…read moremany years as an Orange local. They are some of the kindest souls you could meet and have a beautiful shop with incredibly high quality items with a solid value. Would absolutely recommend checking them out!

A Vintage Gem in Old Town Orange! The Vault Estate Jewelry…read moreis a true treasure trove. I found a stunning 1900s Marie Antoinette piece--rich with history and charm. The owner Garre is warm, knowledgeable, and even open to price negotiation, which made the experience feel personal and relaxed. And Lulu, the shop's lovable security dog, is the sweetest greeter ever. If you love vintage sparkle with a side of heart, don't miss this place!

This review truly makes me happy. I was initially nervous about how the process would unfold,…read morenaturally worried that my rings might get lost or damaged. However, reaching out to Manny eased all those nerves. He explained the process patiently and reassured me that everything would be fine. He was incredibly understanding and took the time to work with me gently. I was unsure about which type of diamond to upgrade to, but Manny showed me multiple options. Since I couldn't see them in person, I had to trust his judgment, and he truly understood what I was looking for. I just received the rings today, and they are absolutely stunning--much better than I had hoped. If you're considering making a change, I highly recommend reaching out to Manny. He was absolutely wonderful and made the experience so much easier. I have no regrets about my decision and will definitely choose him and the company again. Jackie Upper Marlboro, Md

When someone walks in to buy an engagement ring, they are trusting you with an important moment in…read moretheir life, and that trust was completely mishandled here. I came in just before Christmas because I planned to propose to my girlfriend on an upcoming vacation. When I first walked in, I told the sales associate that I was looking for a quality engagement ring and wanted to see their better options, since this was an important purchase for me. I also made it very clear that this was my first time buying jewelry, that I had a firm $10,000 budget for the entire ring, and that I only wanted a natural diamond, not lab grown. During our discussion comparing natural versus lab grown, she mentioned that natural diamonds are generally viewed more favorably, which reinforced my decision to stick with a natural stone. There was absolutely no confusion about my budget or what I was looking for. We went over it several times, a $10,000 budget for the complete ring and natural diamonds only. Despite that, I was sold a band for about $7,000 that did not include the center diamond, with very clear guidance that a natural two carat diamond would fit this exact setting and could be added as soon as I returned from my vacation, all within the remainder of my budget. I was told this would be no problem at all and that this was a normal process. I trusted that advice and planned accordingly. I also explained that proposing on my trip was the priority, and I was comfortable upgrading the center diamond immediately afterward, as I was advised. The ring itself was beautiful and the temporary stone looked great in the setting, so I felt confident proposing with it and completing the ring upon my return. I was genuinely excited to propose with this ring. My girlfriend loved it immediately, and it already carries emotional and sentimental value for both of us. That is what makes this situation so upsetting. I came back to the store expecting to complete the ring exactly as promised, only to find out that what I had been assured was possible simply was not. Now I am faced with the possibility of having to start over entirely with a different band, despite the fact that this ring is already tied to our engagement and the memory of that moment. What made this even more frustrating is what I learned afterward. Multiple other jewelers explained to me that in an engagement ring, the majority of the budget should go toward the center diamond, not the band. I was essentially guided to spend roughly 70 percent of my total budget on the setting alone, which left me in an impossible position from the start. While the band itself is truly beautiful, with very high quality and bright diamonds, I later learned that pairing it with a natural two carat diamond anywhere near my remaining budget was never realistic. When I returned to the store, and saw the same sales lady's buy the entire story changed. I was immediately shown a $15,000 center diamond on top of the $7,000 ring. When I reminded her of my budget, the sales associate became irritated and dismissive. Only after pushing back did she return with a noticeably yellow, low quality diamond and tried to sell it to me for $8,000, which made no sense given the quality of the ring I had already purchased. It felt like I was being pushed to accept whatever they could sell me instead of what had been promised. After that, I was told she would search and contact me within a week. It has now been over two weeks with no call, no email, and no follow up of any kind. Once they had my money, communication stopped completely. Since then, I have visited multiple other jewelers, and more than one of them immediately recognized the situation and told me they have heard similar stories from customers coming from this same store. They also explained that getting a nice two carat natural diamond within the remaining budget was never realistic with the quality of the setting I was sold. At those stores, I was educated, treated with care, and given realistic options. The difference in professionalism and integrity was night and day. What I learned through all of this is that buying jewelry should be an educational experience, where all the facts are laid out clearly so you can make an informed decision. At those other stores, I felt guided and respected. Here, I felt bait and switched, not advised kindly through a once in a lifetime purchase. Now I am left with an expensive, incomplete engagement ring and a situation that should never have happened. What should have been an exciting and meaningful experience turned into stress, disappointment, and feeling misled. If you are shopping for an engagement ring and do not already know exactly what you are doing, I strongly recommend going somewhere else. Clear communication, realistic expectations, and basic follow through should be the minimum standard for a purchase of this size, and unfortunately that was not my experience here at all.

We are so incredibly grateful for the kindness and care we received here. We needed both my wedding…read moreband and engagement ring resized right before our wedding weekend, and they were able to complete everything the very same day -- in about an hour! The work was beautifully done, and the rings fit perfectly. You can truly feel the warmth of a small family business here. During such a stressful and emotional time leading up to our wedding, they helped us more than they probably realize. Thank you again for your amazing craftsmanship, quick turnaround, and genuine kindness. We highly recommend them!

If you want high-quality jewelry at a reasonable price, then look no further. I highly recommend…read moreNGY Jewelry and can't say enough positive things. From beginning to end, my experience was wonderful. From the moment I stepped into NGY Jewelry, I was greeted by the attentive, welcoming staff. The first woman asked if I wanted my wedding/engagement rings to be cleaned. I politely declined and continued to look around. After the second woman asked me to clean my rings, I accepted, and wow, were my rings bright and shiny again. That cleaning was much-needed and complimentary. Terry was amazing! She helped me and answered all my questions. I wanted a classic tennis bracelet with five carat natural diamonds, four prongs, seven inches in length, D-G color grade, and slightly included clarity. I knew what I wanted, but I had been looking for the past few months at other jewelry stores for it with no luck. With Terry's assistance, I left with the most beautiful tennis bracelet. My husband bought me a tennis bracelet with 4.84 carats, four prongs, seven inches, F/G color, and very slightly included. It was a little too long for me, so she was able to take a link off at no extra cost and it was finished in less than 30 minutes. My bracelet is such a timeless (stunning) piece that I can wear every day by itself or stacked with my other bracelets. I'm just in awe of its beauty and can't believe it's mine. I'm happy I was able to find my bracelet here and support a family-owned business. They care about the happiness of their customers and it was apparent today. Clean and welcoming environment, efficient, friendly service, and staff who are knowledgeable, well-informed about jewelry... if you're in the Orange County area, please come and check this jewelry store out for yourself. I will definitely be a repeat customer and come back for more pieces.

Wonderful service and warm welcome - BUY with absolute confidence and security!!!…read moreGreat people

I do not recommend Watch Wears in Orange, CA based on my personal experience…read more In 2013, I purchased a yellow diamond ring surrounded by white diamonds for a significant amount of money. It came with an appraisal stating a value of $14,000. Shortly after, I returned to have the ring resized and was told they also buy gold and jewelry. I brought in additional items and was given store credit. Later, I returned to use the remaining credit and was told by the owner that I had no credit left and would have to pay again. There was no clear record provided, no transparency, and no effort to resolve the discrepancy. I was essentially told the credit didn't exist anymore, and I had no documentation to challenge it at the time. In 2026, I scheduled an appointment to sell the same ring back to them. I clearly stated on the phone that I was bringing in a ring originally purchased from their store. When I arrived, they inspected it along with the appraisal, then told me they were not buying diamonds due to market conditions and lab-grown diamonds affecting resale value. This should have been communicated when I made the appointment. Instead, I wasted time going in for a meeting that should never have been scheduled. Overall, my experience with this business has been inconsistent, poorly communicated, and unprofessional. While they do carry attractive jewelry, I personally do not trust their business practices or transparency.

Good service in Irvine location They are profesional & they…read morehelp you Excellent customer service

I can't even believe this is what my ring is supposed to look like? For Mother's Day I asked my…read morehusband to fix my engagement ring and I yelped , set up appointment. Can't say how happy and loved I feel for wearing for my ring again. I'm having my own photoshoot with how beautiful it looks. Thank you

If there was a 10 rating that's what I would give. chuck is…read moreamazing and the most honest guy in the business. he is more than fair when purchasing your own items and works great at finding you what you want if you are purchasing. our family has gone there for 45 years and I am so thankful he is stI'll open. don't go anywhere else you will be sorry if you do.

Had my ring sized and other work done. It looks just like the day I received it and that was over…read more30 years ago!!