My experience with Spectrum Tech support was great. Whitney answered my questions and was patient…read moreand knowledgeable despite of my long-windedness. Thank you for all the help.

I don't have enough paper or time to tell you all thats happened with my recent experience…read more This company is too large and not customer oriented. Everyone hates spectrum and for good reason. I had a service tech come to my house, he was rude and surly. I tried to call the phone number and they say you can wait on hold, or they will call you back, THREE TIMES THEY DID NOT CALL BE BACK. Went to the local office. I needed a new recording box, he hands me a regular box. I had to make trip to bring it back. They are too large, they don't care, no do they have to care about the customer. I say dump then and now.

Wonderful experience with this company. My new antenna gets channels crystal clear. The owner is…read morethe one that does the installation and he is very professional and pleasant.

Ulysses was very friendly. Great service at a fair price. His antennae installation comes with a 1…read moreyear warranty. I highly recommend using Greenwave.

If you are in the market for satellite television, then this is the place to go. It's a family run…read moredealership and Natalie is a dream to work with. She went above and beyond for my father who lives in the Mooresville area. My father is an older gentleman who relies on me (here in Michigan) to help him out with things. Natalie has truly impressed me. My name is Mindy Hagstrom, I am a real person and you can find me on facebook. I stand by everything I have stated in regards to the impeccable service provided by Natalie as an authorized Directv dealer. If you want satellite television and are weighing your options, go talk to Natalie or her brother in Mooresvilile, off of 150. They will make sure you get the channels you want without paying a high premium. Thank you Natalie!!

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

Wonderful staff, cordial, and knowledgeable. We had lighting fry our modem, and they were honest…read moreabout the pros and cons of buying a personal new one versus continuing to rent theirs.

Had Windstream installed last Friday 5/1/26. Installer was great. The saleswoman had came the week…read morebefore to our home and offered a deal where we would get 3 months free if we did a 2G plan. We had no intentions of switching from Spectrum but it had beem pretty spotty lately. We took her offer and she said we had to give her a credit card that day (Tues. 4/21/26). I did and she set up the installation which was done last Friday. Got an email with instructions how to set up online account to view billing. No 3-month free deal was showing at all! Called customer service and spoke with Laura in N. Georgia who said the "deal" had expired on March 31st! The young lady who sold us the plan also advised that we should call in July when the "free" deal ended and switch down from 2 G to 1G to save money, that we really didn't need 2G but she had to sell us that for the 3-free months promotion. When I called customer service to inquire about the free months not reflecting on the account she said they could not help me. She advised the promotion was not on our account and had ended on March 31st. I asked for a supervisor and was on hold for about 30 minutes. Then the rep, Laura advised that the supervisor would tell me the same thing and would not help with this situation. I asked to speak with the supervisor again. After the hold, Laura came back on the line and said I would have to call accounting, that a supervisor said I would have to deal with them about it. The young lady was contracted through a company she called Soma and did not work directly through Kinetic, but was hired for a few weeks. She rushed me to decide on the deal (which I am finding out had already expired) as she was flying home to Utah in 3 days. This is so scammy!! I have been a small business owner for many years and we had Windstream for 36 years when we lived in Cabarrus County. I can't imagine treating customers like this. I feel like I am a victim of "bait-and-switch" and the saleswoman was just trying to make a quick sale.

I went in store and was being assisted. I told them I had trouble getting calls and text, the lady…read morein the store was very kind and attempted to help. The lady told me I could get an "Upgraded" phone for $100 if I had insurance. I walked out after i believed my phone was fixed but when I got home it was still in the same situation as before. I called back to tell them and told the lady I was quoted $100 for an upgraded phone and she was rude from the start. She told me that was not true and I could only get a replacement phone and I explained that the employee said something different and she said "that isnt my problem". later on in the conversation she told me they can't help me in person other than to get a new phone or I could go online and do it myself. And as I was talking she interrupted me twice and said "anything else". I took upon myself to call the number I was referred and was told I could go in store and receive a brand new 17 pro max for $100 only with a trade in of my old phone. i wish I got the name of the worker but this is completely unprofessional and based off the other review, nothing changes.

STILL WAITING...... Verizon told me to fill out a form in response to my issue and that someone…read morewould be in touch with me. Two months later, CRICKETS.

The Wi-Fi is God awful. It doesn't matter what the ad say. It doesn't matter what the deals are…read more Their service is awful. Their Internet connection is the worst out there. It's 50-50 chances you will ever have connection. If all you have is streaming you're never on.

Even after cancelling on 8/13, getting email confirmation of 8/13, having a spectrum supervisor…read moretell me on the phone that I called that day (to cancel), they're still trying to tell me that I arbitrarily ended my service on 8/25, which makes no sense. If anything, the employee might've told me we had service until 8/15, not 8/25, because the cycle is to 8/15. After years of getting charged way too much for mediocre wifi, they can't even see how their "notes" don't make any sense and that the charge on me is invalid. They now put me as the consumer in a terrible spot essentially saying 1. Pay this now, even though it isn't really owed or 2. Don't pay it and take a hit to your credit. Good times. Last person I talked to was Nessa, a supervisor with Charter Spectrum out of the North Texas Call Center. I'd appreciate if this could be handled without hurting the consumer or dragging on, please and thank you. Respectfully, please drop this charge.