In general I have had good experiences with the T Mobile store on Spider Dr. in Kannapolis. But…read moretoday I had a bad experience with a gentleman who I believe was an assistant manager. He refused to give me his name and covered his name tag when I asked for his name. I was questioning a part of my 85 year old father in law's bill. He was billed for a "Synch" device that he did not know anything about. The device was on his bill, and we did find it still in the box with the seal unbroken. My in laws both do not drive not had/have cars. So why would they agree to the device? I truly believe they were frauds by the agent they dealt with when the got there phones and contract. The tall slender guy ( name unknown) immediately became defensive and said since I was claiming possible legal action due to fraud we had to leave immediately. A female, Tonia Dennis was very calm, polite and tried to be helpful. She made sure I had her card before we left. I give Tonia 5 Stars. I give her male associate 0 Stars.

I had a major problem with Sprint service. After visiting several TMobiles and hours of talking to…read moreSprint agents no one could activate my daughter's phone. I decided to try one more TMobile. I am so grateful that I did because Melissa and her team went out of their way to get me set up. I don't know what I would have done without their help. They took their time to listen to my concern and reached out to Sprint until my issue was resolved. Melissa's patience and professionalism saved the day. Todd from the Mooresville store really came through too on making sure I had an active working phone for my family. Thank you guys. I am making you my go to store.

I've had a very positive experience with ACN Inc. so far. What stands out is that they genuinely do…read moregive out bonuses and incentives, including gift cards, which shows they are serious about recognizing and motivating people for their efforts. The overall environment is encouraging and focused on helping people help others, which I really appreciate. The services they offer are practical and useful in everyday life, and the quality of service has been solid from what I've experienced. So far, everything has been straightforward, professional, and well-organized. It's refreshing to be part of something that values motivation, rewards consistency, and provides services that people actually need and use. Overall, it's been a good experience, and I'm grateful for what they provide. @wealthologist on tik tok

This company and the rewards are amazing! I'm excited for what the future holds here! Getting…read morerewarded on my own services has been one of the best experiences.

I was ready to give them a 2nd star for reaching out and saying they'd adjust our bill, but our…read moreinternet is back out. We had internet for 1 day out of 13. Adjusting our bill is the least they can do for us at this point. Luckily, we don't have a contract!! Oh, and I emailed them as they asked in response to my original review, but haven't heard back from them. However, our internet was back up this morning! it stays on! Update: We ended up dropping Kinetic by Windstream. The internet continued going in and out. I emailed them as asked to, but never received a response. To their credit though, they credited us the entire last month. Was waiting to receive the bill to update this and it came today. So, I gave them a 2nd star for doing the right thing, but the service still sucked.

An outage began on Saturday and we still do not have service restored (this is Tuesday). I was told…read morethey "have no idea" when service would be up and running again. There was no backup plan and when I asked if we would be refunded for the days of missed service I was told a refund would be granted to anyone who goes through the channels to request it. Imagine customers not having internet for 3+ days and being told to "apply" for a credit once service is restored. This company has no idea what customer service is. Just look on Reddit and see all the horror stories. We are going to another company for service.

Anferny has been absolutely amazing! He's helped my family with new phones and upgrades for several…read moreyears, and every experience has been smooth and stress-free. He is knowledgeable, kind, and always goes the extra mile to make sure we get the best phones at the best price. The process is quick and easy because he knows exactly what to do and how to make it simple for us. We truly appreciate his professionalism and friendly attitude, and we will continue to come to him for all our T-Mobile needs. Highly recommend Anferny!

I would rate this business NO STARS if it was possible. Quite possibly the worst retail experience…read moreI have ever had in my entire life. And it isn't just one employee. Top to bottom this is a terrible poorly run business. I have loved TMobile at every other location I've been to and the service in general. This place LOVES to sell its customers $10 activation cards (that mysteriously can ONLY be paid in cash) that lock the customer in to whatever BS promo they're selling on that particular day. Only location I've ever been to that REQUIRES cash. I asked other T-Mobile stores about requiring cash and they refuted it, happily took cards. This specific location on two separate occasions added stuff to my account (like those $10 cards) mid-conversation without approval then in two separate visits I was told verbatim "we can't let you leave without buying that card, with cash". The first time I thought it was inappropriate, the second time was after the store had closed with the metal gate mostly closed and felt like KIDNAPPING. I have debated whether to seek legal council on the matter. Suffice to say I will NEVER go back in that store and would suggest no one else go either.

I don't understand. If Sling, Hulu, etc... can steam into my home using my pre-existing high speed…read moreinternet connection, why can't Spectrum? I think FIOS is better than cable. I only want to "stream" Spectrum, but apparently I would have to pay more than twice the price for my HSI through you, and only then I could get Spectrum TV. I think you guys are missing the boat, or you're afraid existing customers would drop your HSI and stream only. Whatever the reason, it's a disappointment none the less.

Absolutely the worst customer service I have ever experienced. If you can find another internet/TV…read morepackage I would run and not walk to a new carrier. Each time you call you get person with an attitude.