I don't understand. If Sling, Hulu, etc... can steam into my home using my pre-existing high speed internet connection, why can't Spectrum? I think FIOS is better than cable. I only want to "stream" Spectrum, but apparently I would have to pay more than twice the price for my HSI through you, and only then I could get Spectrum TV. I think you guys are missing the boat, or you're afraid existing customers would drop your HSI and stream only. Whatever the reason, it's a disappointment none the less. read more

Absolutely the worst customer service I have ever experienced. If you can find another internet/TV package I would run and not walk to a new carrier. Each time you call you get person with an attitude. read more

Just found out Spectrum had added a phone line to my acct without my authorization. I was paying 14.99 every month for then 20$ I called and asked why my bill was more than before the sales rep told me it was extra charges they just started adding. Then I look at my bill today (which im bad at bc all my bills are automatically drafted so i don't normally check my bill) and I see an extra phone line which I dont use and didnt know was on there bc again the Lady I spoke with said my bill went up bc of new charges!! So I called them to see what was going on the lady I spoke with this time said I had to pay the past due amount before she could even help me remind you this amount has been there since day one bc when you start service they add the first month on there so when you start paying it will show a past due amt. I told her HELL NO I WAS NOT!! I had been paying 20$ more than I was suppose to be paying it was not right and they needed to credit that money back. She said she could not do that so I ask to speak to a manager which did no good bc she said the same thing. So I told them when my next bill is due im cancelling my service I will not give them another red cent. They are so wrong for screwing ppl like this. I am 100% sure I am not the only one they have done this too!!!! Very disappointed I was not happy with there shitty service anyway so getting it elsewhere doesn't bother me at all!!!! read more

This location moved and now is across the street from Walmart in Kannapolis. It is THE worst place to go with it's slow service and impersonal employees. Despite having an appointment, your wait time is still excessive. read more

Signed up with Spectrum for Internet and phone. Should have stopped there. They sent out an offer for "TV Choice", a streaming TV service where you get to choose 10 channels and "Your local broadcast channels at no additional cost". Then the bill comes, and there is a "Broadcast TV Surcharge". I thought, "Ok, a mistake, they will fix it". Nope, called and spoke to one representative, got nowhere, asked to speak to the supervisor, again got nowhere. I even pointed them to their website where it explicitly states there is no charge for local broadcast channels. They said, "We don't care what the offer you received in the mail says, we don't care what our website says, we are charging you for local broadcast channels." I've filed a complaint with the North Carolina Attorney General's Consumer Protection Division, without terribly high expectations. read more

Where to start. Horrendous customer service. Approximately 4 months ago my mom upgraded her phone. We were charged for 2 phones. After battling with them for 3 months over being charged for a 2nd phone that had not been purchased, it was finally removed from the bill. Once that was cleared up, I went to the store with my 3 adult children to upgrade my phone. I have severe health issues so no, I was not wearing a mask. Nor was I asked to wear one. The 2 employees there both wore them under their chin that day. We spent about 45 minutes in the store while my new device was being "activated". Had casual conversation with both employees and left after purchase. My new phone would not work. After calling tech support they could not see it registered to our account. They informed us to return to the store with the device. There was a device issue. Go back to the store the next day and we were met at the door by an employee refusing us entry due to not having a mask. I explained my health issues and was told they did not care. Explained I was in the store the previous day unmasked to make my purchase and there wasn't an issue. She continued to refuse service inside the store. Said someone would come outside to assist us. Okay. So be it. We will stand in the scorching sun in 98f temps on a hot July day. Fine. The male employee comes out and was instantly rude. Told us we needed to call tech support that without a mask he refused to help us. Same guy we chatted with the previous day maskless mind you. Informed him we did contact tech support. Phone doesn't register. Can only be resolved in person. He said to come back in a mask then. Again explained my health issues. Was informed again he did not care. The only people's health he cares about is his family. At that point I informed him his mask was only covering his bottom lip. He became enraged and screamed at my children and I until the other employee came out. She was who sold me my phone. She took my info and devices and went in the store. Apparently she never installed the SIM card so that was why my phone did not work. My family and I will never make another purchase from Spectrum again. read more

If I could give NEGATIVE numbers I would. I moved in 2012 and was assured my email would be changed over to my new address. Apparently it wasn't. It was working until the first week of September 2019. Apparently they went through "upgrades". Now my email doesn't work. I was told to fill out an email migration form, which I did on September 13th, and was assured it would take 3-5 days to manage. This is September 28th and still no email. I called for a 5th time JUST NOW and was told that I had to follow up in the Kannapolis NC office myself to see what the progress is. RIDICULOUS!!!! I am not getting paid to do their job. THIS IS THEIR JOB!!! Management if you are reading this, I have been told that it is not in the guidelines for IT and customer service to call the local office - SERIOUSLY?!?!? Hoe the HELL do you communicate with the office then? I was further told that there is no way to contact them on a phone - DONT PEE DOWN MY BACK AND TELL ME ITS RAINING!!! I wasn't born last night. Of course they can call but they choose NOT to. This is the poorest excuse for customer service I have EVER heard of - Spectrum will be getting bad reviews on EVERY site I can find and will be putting this EXACT explanation everywhere. THERE ARE OTHER OPTIONS IN TOWN - IT SEEMS ALL THEY WANT IS YOUR MONEY!!! Management - you better fix this immediately or you will be losing customers. read more

They are a rip off paid them like $700 for three months of service I finally just went to another provider I don't advise anyone to use them they cut my service off three time during the few months I had them read more

I've been experiencing trouble with my Time Warner telephone service for several weeks and spent an hour or two talking with so-called technicians about the problem. Finally last Thursday someone from TWC agreed that I needed a repair person to come to my home and check the equipment. This was scheduled for 2 p.m. Sunday, Aug. 18, 2018. During the interim time I received no less than four automated calls telling me that I must be available at the set time and telling me I must answer any calls I receive from them or I could loose my scheduled appointment. Today (Sunday) I received another call shortly after noon reminding me of the appointment. At about 1:45 p.m. I received still another call that "the technician was on the way." No one ever arrived. I then placed a call to TWC and talked with someone who acknowledged the technician never arrived at my home and said he was transferring information about the situation to "dispatch" and that they would be contacting me within 90 minutes to reschedule my service call. It is now five hours later and I have heard nothing. So to my friends and family, if you need to call me, please contact TWC and ask them to fix my telephone so that you can call us. John W. Kennedy, Concord, NC read more

Came in to pay my bill and the gentleman who waited on me a made a smart comment asking if I took a ticket when I was clearly in line before the one other person in the store. Not impressed coming from a customer service background. Although with Time Warner I've had nothing but terrible customer service whether its on the phone or in person. read more

Promised one price then charged over $30 more. Called customer service and was told they would not honor the quoted price. Told me if I wanted to cancel to turn the equipment in at my local TW store. Worst service ever. I was a long time customer now looking for replacement service. read more