The issue was not "replacing the keypad". It was the charge for the replacement…read more Nice stalling technique though! CPI should have replaced the faulty keypad to begin with. But since they did not have one, they had to replace it with a newer model. This required replacement of the main panel and both keypads. All I am requesting is the cost of Second touch screen keypad, which would give me the same system I had to begin with. I should not be penalized for the fact that they do not maintain stock of replacement parts. They had more than made up the cost of this keypad over the 25+ years of maintenance fees. I have paid them without a claim.

We had CPI for a few years. We wanted to upgrade our service, and they wanted a ton of money up…read morefront. We decided to cancel service with cpi after 5 years. Requested them to pick up any and all equipment. They stated they wouldn't. Now there is a $2600 debt in a collectors hands they are trying to charge us with. Avoid doing business with this company at all cost. ​

They are scammers! They gave us a quote, even emailed it to us; but when the tech got there it was…read moresuddenly over twice the amount. He also lied, saying we were signing an acknowledgement of service but it was actually a contract and now they're using that as an excuse not to help us. They even admitted the sales associate lied and scammed us but refuse to help. Stealing from hard-working people and it's disgusting.

You are forewarned...AVOID this company!! From personal experience: ADT engages in Bait and switch;…read moreDeceptive; Illegal; Unethical and Fraudulent business practices!! They will then run you through circles to nowhere and can care less about righting their wrongdoings!! Please-Please take heed of their reviews. There is a reason for their "Low Star" ratings!! They even have almost 11K complaints with the BBB, in JUST the last 3 years alone!! All these negative reviews/complaints are ONLY what's been reported too. I can only imagine the real number of consumers who have fallen victim to this company!!

Avoid this company. They do not stand behind their work. Six months ago they installed a new plate…read morelatch as front door was not closing tight. They installed a new handle and latch. First, when they installed a new handle that they said was the same one as original, it did not cover the whole outside area. So there was a white unpainted area showing. Now six months later the door does not stay shut. When I called company (I think owner) he said it was probably the cold weather, although it has been in the 70's the las week. He would come out to take a look, but would charge me an additional $75, after the original $350 he charged. Hate businesses like. Don't use them!

Yea!!! They're definitely getting 5 starts. From their punctuality to their price point to their…read moreresponsiveness. It was all that I needed to book them. I had an unexpected death in my family which caused me to change my original lock change date. They was so accompanying and was willing to work with me with my schedule. Upon the agreed date they showed up within the time frame of 9am - 11am and literally the process was 10 minutes at the most. Very professional!!! I definitely will use them again when necessary and they're on my referral list. Thanks again

Been with VIVINT for a year now and I love it! Alex was my Installer and he explained the system…read moreand how to operate it great! He left no mess after installation and was patient with my questions. Great price for my coverage and I have recommended the service to neighbors! Alex showed up on time for the installation and finished in the timeframe he quoted. Amazing SERVICE !!!

wish I could give them 0 stars, love the security system but HATE the customer service, cancel my…read morereinstall due to me moving twice on the day they were suppose to come out and install , scheduling team offered me 20.00 credit ask for a supervisor for an hour and they just kept transferring me to different people, currently on the phone to switch to another service, this makes a whole week without service now. And missed 2 days of work. DO NOT RECOMMEND

Excellent Communication, Installation and straightforward pricing from Darius at CatJacks!…read more I reached out to Darius to have 2 CAT6 drops and 1 Wireless Access Point Wired/Hung. Pricing was exactly as shown on the web-site. Scheduling was very simple using Calendly. On the day of installation, prior to our appointment, Darius texted me to ensure I was still available. I then received another 'location' text when he was on his way. Darius walked through the house and we discussed where I wanted each drop - for example, in the bedroom I wanted the drop to be just above my drawers, so that I could mount a TV there and easily plug in to CAT-6 rather than going over WiFi. Darius is very detail oriented and even went to the trouble of (measuring) to mount my AP to line up with the 2 lights that are in my hallway and entryway! After the walk-through, he marked each of the drops with painter's tape, then once again confirmed with me the locations. Darius vacumed/cleaned up after himself as he worked and did a very professional job - leaving the house in the same state as when he arrived, willing to explain anything he was doing. On completion, I tested the drops/AP - everything was good and we settled up! I'm very pleased with the work Darius did; as well as being very Professional, he is also a very personable chap who really knows his stuff. (to put in context, I'm an IT Infrastructure/Software Project Manager). In summary, I would definitely recommend Darius to anyone that needs either AP's to be hung or Network Drops!

Darius of Catjacks upgraded four telephone jacks fed by Cat 5 cable to ethernet jacks for hardwired…read morenetwork connections. His work was neat and orderly and was performed in a professional manner. Although I did not need it, he stated that he has the ability to run new ethernet cables without damaging walls and the need for a handyman or painter to patch/paint holes. His pricing seemed reasonable; however, I did not seek other quotes to make a comparison.

Fast service. Reasonable pricing. Clean work space. Professional work…read more I'll be using them again and again.

Awesome work. Very professional. Fast service! Very nice work and service. The price was also very…read morereasonable.

Fair price price. Made sure I was happy with the install later as problems did arise.read more

I usually don't leave reviews but Luis and his team deserve it. I recently hired Luis in install…read moresecurity cameras for my house as well as running some ethernet cables throughout the house. They did a fantastic job and I would highly recommend them for the following reasons. 1) Very professional: They showed up on time and confirmed every appointment through text messages. He also promptly responded to any questions or concerns I had. His team were all respectful and cleaned up after their work was done 2) Excellent work: The cables were all installed very well. All the holes they drilled were caulked to prevent moisture. They made sure the cameras were all working before they left. 3) Fair pricing: I had called around multiple companies to get quotes and this company was very competitive. He was also willing to use my CAT6 cables instead of his own and subtracted that cost (I even ran out of cable at the end and had to use a little bit of his cable but he didn't charge me for it) Will be using them again for future projects!