I am in the process of filing a formal complaint regarding a Vivint sales representative who…read morevisited my mother's residence at approximately 6:53 p.m. on July 25, 2026. While on the property, he stated, "I just want to say, the Steelers suck." He then laughed at the camera. I told him to leave my property, and he did while laughing. The incident was recorded, and the representative's face is clearly visible. This conduct was inappropriate and unprofessional. I will also send written correspondence to Vivint's headquarters and consult legal counsel regarding this incident.

We were recently visited by one of Vivint sales people. This visit was unexpected, uncomfortable,…read moreand unwelcomed. I'd first like to point out we have a sign by out doorbell "no soliciting", which was completely ignored. Upon answering the door, I found what I assume was a college student, going door to do, trying to sell this product. He was very aggressive from the start, talking endlessly, and whenever I was able to get a word in edgewise, and ask a question, he could not answer the questions. Even the most basic question, how much is the service, he could not answer. I asked this multiple times, and he'd just talk in circles. I told him I already had home security, which he noted, and began talking trash about their service. I finally began to ask this idiot to leave, I asked several times, and he just kept rambling on, so I finally closed the door on him and was done. The interaction was 100% unprofessional, and even if I was in the market, I would not give this company any business.

4.5. Wouldve been 5 stars if not for the 2 small issues listed below…read more Josh came to my door shortly after moving in. I was looking at getting Vivint or ADT. Josh sold me on ADT. I received ADT pulse to include the panel, thermostat, a ring doorbell 2, and some other sensors. The ONLY complaint I have is that he didn't tell me that the Ring has it's only video subscription, not through ADT but Ring itself. Shawn came to install a few days later. He walked around the house to get a layout then asked where I wanted everything set up, he also gave his suggestions. The install was quick, and he left little evidence that he was here. He asked before he drilled any holes and gave us a rundown on how to operate the system. Even how to use the apps. So far the only issue I have I with the Ring doorbell. Having some connection issues but that may because of the distance to my Wi-Fi router, I'm still looking into that. **update** AIS called for a follow up. Explained the Ring issue, they are sending a tech out tomorrow.

These people are scammers! They come but sell you Alarm.com equipment then a few months later sell…read moreall of your servicing to ADT. they promise after 2 years free upgrades but when you call to get them none of their number work. That very expensive equipment you bought is useless!

We had owned a house in North Vancouver were we had installed alarm force. When my mother passed…read morewe decided to sell and move to Condo and at this time I called Alarm force to let them know and see what we could do. They said we had no options because we signed a contract. So we had asked them to come and Install this into our apartment in July 2016 They didn't show up and to be honest our building has security so we dont need it. So I then called a few times to see if we could get the medical device for my Dad instead of paying for Life line and they turned me down. They were not willing to change and comprise so that it was a win win for both so i sent back the equipment and they sent us to the credit bureau for not paying. Why would you pay for something you dont have installed and they were not willing to change to a medical device . I would never recommend them to anyone and i would hope that someone at the helm would be able to lead an organization of leaders and not people who cannot work with their customers . Nadine Johnson

Terrible customer service! They convinced me to upgrade to video surveillance for $150…read moreinstallation fee and $60/month. They never told me that you can only record 1000 clips a month- hello!, that's why I bought the camera I want everything recorded! The clips are only seconds long and your allowed only 1000/month! Then they said you need to change the sensitivity settings so it doesn't record everything only larger objects...again, I didn't want to miss anything that's why I want the cameras! The front doorbell camera records only when you press the doorbell! Hello what if I wanted to see someone in my yard or porch or if something happen? They said you can change sensitivity setting but you can't go over 1000 clips so it's not practical! Also, the FD camera is ugly and broke in only 7 days. I called IT to reset and the guy, Ron, was really rude and said he would send out a tech in 3 days!!! Really! The camera is blinking red and green like crazy all night and day!! This is ridiculous! And no recording until the tech comes. They can't reset anything over the phone??? They said it was a network issue! I asked to speak to manager and he told me I would need to call tomorrow am because no one was in! I would never recommend this company- and the only reason I kept them is we bought a house with the system set up and they had a 3 year contract. It wasn't my top option, but I figured I would try them. There equipment was ok the first year but the FD alarm just occasionally worked after numerous attempts to fix it and techs coming to my home I finally got frustrated and decided to upgrade to their new technology(still have to pay $150). Regardless, I could go on but basically these guys are unethical and I would never recommend them!!

The technician that mounted our TV into our stone fireplace was quick, professional and friendly…read more Something I thought would take multiple people, he did by himself! Not only that, we had someone there at the same time doing our fiber internet and he offered to put the chords up through the house so they wouldn't be lying around. Great service!

From the owner: We provide the very best in home theater, home audio, security systems, and complete install in…read moreGreensboro and the surrounding areas.

Levi was top notch in his work and customer service approach. He was timely, offered ideas and was…read morevery accommodating to our needs. He finished the electrical work and made sure it was to our satisfaction. He left his work space tidy and I couldn't be more pleased!!

The two guys that came out did a great job. It was Ryan and Joe, I believe. They were efficient…read moreand cleaned up after themselves.

Fantastic company with fast service and great staff. They provide excellent value with their…read moreservice and have always had our needs met within a week or less. I highly recommend this team for any of your professional or personal needs. Happy to be a reference - please call me at 336-249-1011

We used Merge Tech to install all of the audio and visual in our new home. They were extremely…read moreknowledgeable, professional, and friendly. If there is ever a problem, or I have a question about something, they are more than happy to help. I would highly recommend them to everyone!

These guys were great! Their schedule was flexible to fit mine and they were extremely pleasant…read more They made sure to avoid making a mess and cleaned up after themselves (even bringing their own shopvac!). They did great work and I would recommend them for anyone - large or small job. Took them no time to mount my tv into brick and I am confident it's secure.

I called the owner and it sounded like he could mount my TV and I made an appointment for Monday to…read moreget it done. I got the confirmation email and everything. They never showed up. I called them 5-7 times and they ignored all my calls and voicemails. They at one point did pickup and but hung up the phone. Not sure how businesses like this are still around.