We had owned a house in North Vancouver were we had installed alarm force. When my mother passed we decided to sell and move to Condo and at this time I called Alarm force to let them know and see what we could do. They said we had no options because we signed a contract. So we had asked them to come and Install this into our apartment in July 2016 They didn't show up and to be honest our building has security so we dont need it. So I then called a few times to see if we could get the medical device for my Dad instead of paying for Life line and they turned me down. They were not willing to change and comprise so that it was a win win for both so i sent back the equipment and they sent us to the credit bureau for not paying. Why would you pay for something you dont have installed and they were not willing to change to a medical device . I would never recommend them to anyone and i would hope that someone at the helm would be able to lead an organization of leaders and not people who cannot work with their customers . Nadine Johnson read more

Terrible customer service! They convinced me to upgrade to video surveillance for $150 installation fee and $60/month. They never told me that you can only record 1000 clips a month- hello!, that's why I bought the camera I want everything recorded! The clips are only seconds long and your allowed only 1000/month! Then they said you need to change the sensitivity settings so it doesn't record everything only larger objects...again, I didn't want to miss anything that's why I want the cameras! The front doorbell camera records only when you press the doorbell! Hello what if I wanted to see someone in my yard or porch or if something happen? They said you can change sensitivity setting but you can't go over 1000 clips so it's not practical! Also, the FD camera is ugly and broke in only 7 days. I called IT to reset and the guy, Ron, was really rude and said he would send out a tech in 3 days!!! Really! The camera is blinking red and green like crazy all night and day!! This is ridiculous! And no recording until the tech comes. They can't reset anything over the phone??? They said it was a network issue! I asked to speak to manager and he told me I would need to call tomorrow am because no one was in! I would never recommend this company- and the only reason I kept them is we bought a house with the system set up and they had a 3 year contract. It wasn't my top option, but I figured I would try them. There equipment was ok the first year but the FD alarm just occasionally worked after numerous attempts to fix it and techs coming to my home I finally got frustrated and decided to upgrade to their new technology(still have to pay $150). Regardless, I could go on but basically these guys are unethical and I would never recommend them!! read more

Buyer beware! Although Alarmforce does offer good basic security services like many others, however some of their sales/service force have some disturbing tactics. Like many folks who live in the city limits, we wanted to feel secure in a new place. While we were renting a house for a couple of years in a new town we decided to try Alarmforce. When their service person came to install, he was helpful and friendly but offered me "a better deal" than what we had ordered. It turns out that in the 2 page contract there is one sentence he didn't point out to me; the term of the contract was 3 years no more/no less. So when after 2 years and 2 months we move to a new house/town and call to cancel the service, we are met with the fact that we have to pay out the contract. I called their toll-free number to try to negotiate a compromise but to no avail. So buyer beware!!! Read every single sentence no matter how many pages and how fine the print!!! read more