Awful customer service. Stay far away! We have nothing but headaches. Something fails. They send…read moreparts and ask you to fix it. And we pay for premium protection. And be very careful. They are not licensed HVAC / electrians. If your home products require these technicians to repair/replace, they cannot do the work. Our installers voided warranties when he pulled our thermostats. Our HVAC company, who were cool, said they didn't have to cover the warranty on the machines either. They have had past issues with Vivant. We weren't in the know, unfortunately we found out the hard way. We were on the fence taking legal action. But we ate the repair costs over lawyer costs and time spent in courts. But if our HVAC company decided to not to honor the warranties, we definitely would have gone the legal route.

I got this installed 5/26 at 4pm. The salesman, Zack Anderson told me I could use this for 3 days…read moreor even up to 30 days and if I did not like it I could have the security system taken out. ON the THIRD day of having it(5/29/20)I texted Zack and told him to cancel it and have someone come out to get the security system. He called me to try to talk me out of it. I texted back saying no just come get the system. Got no response so texted him The next day(5/30/20) and asked him for a cancellation paper which he failed to give me(apparently he does not give them out to every customer like he is supposed to as he didn't give one to my neighbor either. He texted saying he wanted to call to tell me why to keep Vivint. ONCE AGAIN. I told him no come get it..to get NO RESPONSE. I texted him again Monday(6/1/20) asking when they could come take it out just for him to tell me "Due to NC state law the trial period was set to 3 days and had closed". I called Vivint customer loyalty Multiple times Because clearly he wasn't doing anything to help me get it taken out. Finally got a hold of Evan Anderson where he was going to put in a cancellation request. I sent him all the texts PROVING that I texted Zack to cancel ON the third day and he put in a cancellation apparently 6/8 when I got the email. They came to get my neighbors system and I still had not heard when they were coming to get it so I reached out again Multiple times to finally get a hold of someone after waiting 35 minutes in hold for them to tell me cancellation was denied because it was put in 6/8 and not 5/29 when I tried getting help from the salesman. Told me I would just have to pay the Citizen one loan of amount due above because I was in the contract and had not "cancelled" it before 5/29. When in fact I tried on the 29th and kept continuing until I got that answer. I have my girlfriend and neighbor as witness as for him telling me 30 days. My girlfriend was there when he was pitching his sales pitch and he told my neighbor 30 days as well to have it taken out. I am not paying a loan that I tried multiple times through the salesman, customer loyalty and when being told I would have to pay the loan I asked to speak to a manager. The worker, I didn't catch his name, told me he would have his manager call me back after he got off the phone and I never received a call back. I've been trying to get a manager or corporate on the phone and am not able to whatsoever. I don't appreciate a lying salesman and being conned into a contract. Once again I am not paying a loan I tried multiple times through multiple people to cancel. I have all the texts to and from the salesman. I have call records where I've called and called relentlessly as well. Please help me dispute this! I was also told that the salesman blocks peoples numbers when they are complaining and wanting the system out. Vivint is not a company I ever recommend!!!!

Trevor was amazing. He was very professional, punctual, knowledgeable and did the job promptly…read morewithin the suggested timeframe. Very reasonable pricing too. Definitely recommend!!

I contacted the Mounting Lions to install a Google Nest smart thermostat. I was unable to install…read moreit myself because of wiring issues. The company replied quickly with a great estimate. I accepted and they came the same day to install. The installer Justin was very professional and even wore a mask when he entered. I informed him of the previous issues he listened and was able to figure out the problem and installed the thermostat quickly and it worked great. I would highly recommend this business for any tech installs.

I wanted several of my old ceiling fans replaced. Levi was the electrician that was dispatched and…read morewe were very pleased with the promptness of his visit and his overall knowledge of the fans. Two of the three fans that I had purchased were installed with no issue. The third will need to be returned as it was not getting any power once installed. We will request Levi when the new fan is delivered and are looking to replace two additional units. Very satisfied with the quality and workmanship!

I tried to edit a previous review (3 stars) where I praised Caudill but was not happy with the…read morecharge being higher than I was told. Well, I have changed my rating to FIVE stars because they reached out to me after reading my review and offered to refund the difference between the quote and what I was charged. This spoke very highly of them as a professional company that seeks to do right by their customers. I would highly recommend them. I hope to hire them to install a whole house surge protector in the near future. The workmen that arrived worked quickly and efficiently. I have hired other companies (not just electrical work) and their workmen would talk my ear off and then charge me for the time they spent talking instead of working. Please consider them for any electrical needs you might have. I don't think you will be disappointed.

i got a system with bit all lies the system is not what i was told . it will cost me $12000.00 by…read morethe time i pay it off i will be lucky if it last 6 months . it poor quility .im trying toget out of the lease 5 year lease / .if any one needs to ask me or if you can help me call 843 626 3333 thank you

I own lucky 13 cat bullets in Kernersville, NC. I had been having problems with loitering people in…read moremy parking lot as party place and setting off my alarm. I had no cameras at the time. then I received a call from Bit security offering me a demonstration of the new HD cameras with audio and video. i scheduled an appointment and Greg came out and showed me the system and i was sold. Not only was I able to stop the activity in my parking lot,but i also found out it was my competition trying to scare me away from my business. So I was able to pull up the cameras at night and see who was doing it and able to call the police to get out there and take care of it. Thanks to BIT my business is very successful now that I can protect it and monitor my employees when I am not there.