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Affinity Integrated Solutions

2.4 (8 reviews)
Closed • 9:00 am - 4:00 pm

Services - Affinity Integrated Solutions

Home automation repair

Component automation

Security monitoring services

3 More Services

Security system installation

Security system repair

Home system automation

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Vivint

Vivint

(3 reviews)

Downtown

Awful customer service. Stay far away! We have nothing but headaches. Something fails. They send…read moreparts and ask you to fix it. And we pay for premium protection. And be very careful. They are not licensed HVAC / electrians. If your home products require these technicians to repair/replace, they cannot do the work. Our installers voided warranties when he pulled our thermostats. Our HVAC company, who were cool, said they didn't have to cover the warranty on the machines either. They have had past issues with Vivant. We weren't in the know, unfortunately we found out the hard way. We were on the fence taking legal action. But we ate the repair costs over lawyer costs and time spent in courts. But if our HVAC company decided to not to honor the warranties, we definitely would have gone the legal route.

I got this installed 5/26 at 4pm. The salesman, Zack Anderson told me I could use this for 3 days…read moreor even up to 30 days and if I did not like it I could have the security system taken out. ON the THIRD day of having it(5/29/20)I texted Zack and told him to cancel it and have someone come out to get the security system. He called me to try to talk me out of it. I texted back saying no just come get the system. Got no response so texted him The next day(5/30/20) and asked him for a cancellation paper which he failed to give me(apparently he does not give them out to every customer like he is supposed to as he didn't give one to my neighbor either. He texted saying he wanted to call to tell me why to keep Vivint. ONCE AGAIN. I told him no come get it..to get NO RESPONSE. I texted him again Monday(6/1/20) asking when they could come take it out just for him to tell me "Due to NC state law the trial period was set to 3 days and had closed". I called Vivint customer loyalty Multiple times Because clearly he wasn't doing anything to help me get it taken out. Finally got a hold of Evan Anderson where he was going to put in a cancellation request. I sent him all the texts PROVING that I texted Zack to cancel ON the third day and he put in a cancellation apparently 6/8 when I got the email. They came to get my neighbors system and I still had not heard when they were coming to get it so I reached out again Multiple times to finally get a hold of someone after waiting 35 minutes in hold for them to tell me cancellation was denied because it was put in 6/8 and not 5/29 when I tried getting help from the salesman. Told me I would just have to pay the Citizen one loan of amount due above because I was in the contract and had not "cancelled" it before 5/29. When in fact I tried on the 29th and kept continuing until I got that answer. I have my girlfriend and neighbor as witness as for him telling me 30 days. My girlfriend was there when he was pitching his sales pitch and he told my neighbor 30 days as well to have it taken out. I am not paying a loan that I tried multiple times through the salesman, customer loyalty and when being told I would have to pay the loan I asked to speak to a manager. The worker, I didn't catch his name, told me he would have his manager call me back after he got off the phone and I never received a call back. I've been trying to get a manager or corporate on the phone and am not able to whatsoever. I don't appreciate a lying salesman and being conned into a contract. Once again I am not paying a loan I tried multiple times through multiple people to cancel. I have all the texts to and from the salesman. I have call records where I've called and called relentlessly as well. Please help me dispute this! I was also told that the salesman blocks peoples numbers when they are complaining and wanting the system out. Vivint is not a company I ever recommend!!!!

ABF/Sentry Watch

ABF/Sentry Watch

(1 review)

Glenwood

I have to give this monitoring company a 2 because they do monitor and call when there is an…read moreactivation of one of our detectors. But today I walked in and had a fault code "04" for one of the motion detectors. I called Sentrywatch and the monitoring woman who answered tried to help me by instructing me as to how to clear the fault. I tried and it didn't work. She was very friendly and really tried to help. The fault eventually culminated into my inability to set the alarm and leave the facility. I called back and the monitoring woman put me in touch with the service manager. He answered the phone with a unenthusiastic tone of voice - and I already knew how the call was going to go; but I explained the problem to him anyway and he, like the monitoring woman told me to enter a code twice to clear the system. I explained to him that I had already done that. He said "well then someone is going to have to come out". I ask him "if I unplug the system and remove the back up battery supply...would that work"? He said "No". By the tone of his voice, I didn't believe him. I think he wanted to come out and turn the service call into a sales call to try to sell me new equipment. I told him I'd figure it out and hung up. I disconnected the power and the battery; heard a scream by the system when I reconnected the power and battery - but the system worked fine; fault code cleared. Guys; nowadays you have to be smart - you will pay dearly for what you don't know or if you can't think for yourself. We are going to get another alarm company; shame the folks that do the monitoring are very nice. The service manager? well you win some and you lose some.

From the owner: Trust Your Family's Safety with Only the Best Security in NC…read more Providing Protection With Commercial & Residential Local Monitoring, Sales Installation & Repair Of Security Systems, Burglar Alarms, Fire And Smoke Alarms, Copper Theft Solutions, Access Control, Digital CCTV, Closed Circuit, Nanny Cams, AES Radio Backup, Cellular Backup, VOIP, Sprinkler Waterflow Alarm, Motion Detectors, Two Way Voice, Vehicle Fleet Protection, Covert Video, 5 Diamond Rated For Department Of Defense Using Honeywell, Ademco & General Electric

Affinity Integrated Solutions - securitysystems - Updated May 2026

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