These people are scammers! They come but sell you Alarm.com equipment then a few months later sell…read moreall of your servicing to ADT. they promise after 2 years free upgrades but when you call to get them none of their number work. That very expensive equipment you bought is useless!

All I can say from reading these reviews is, whoever gave them 5 stars are either employees or…read morefamilies of employees. After having ADT for 3 years, and satisfying our commitment with them, and paying for the equipment that ADT installed, in our monthly rate, we called the same saleswoman. She arrived and told us that she doesnt endorse ADT anymore and she now works for a better company, and we'd benefit switching over to them and their system named Affinity Integrated Solutions. We were told that it works the same as ADT did and we'd pay for our upgrades with our monthly subscription and it would be just a couple of dollars more than ADT a month. With the new system all our doors would still be armed, as well as a new video doorbell. She added a new camera for our driveway and back patio, as well as all of our windows. AGAIN, we were told that a 3 year monitoring commitment was needed to pay for these upgrades. Sounds great??? 2 months after the installation a charge was on our checking account from a finance company. Upon some searching here and there we found out that NOTHING she had told us was the truth. TRUTH is, we now have a 10 year, yes 10 year, 120-month loan, at 11.99%, PLUS a monitoring charge of $36.99 a month for 39 months. NEVER was the word FINANCE, or INTEREST RATE ever mentioned or even thought of!!!! We trusted this woman and considered her a friend. Running a search of my e mails I found an e mail from the finance company in my spam file that was sent to me 5 days after we authorized our ADT "FRIEND" to upgrade our home. We would have had been able to cancel all of this within-in 3 days, but didn't know until I read this e mail 2 weeks later. Never were we given a copy of our monitoring agreement which we were told we would receive via text and e mail with in 24 hours, which we never did. we called and spoke to the woman who betrayed us and sold us this and she in turn had her boss contact us. He tried to make things right by paying us $520, and 6 months free monitoring services. BUT we're still stuck with a 10 year note at 11.99% We are senior citizens on a fixed social security income, I'm 70 years old and will have this bill until the age of 80. I use to look forward to my twilight years but now afraid of my future and that of my senior wife. This has and will put a strain on us for the next 10 years plus. PLEASE beware of this company trying to win you over and giving you the world!!!!! It's despicable what this company does and how they run their business. BEWARE!!!!!!!!! ALWAYS have them print out what you are signing, do not do a docu-sign and just click where they tell you to click! You just may end up like us If you get contacted by Naomi Simmons of AIS shut the door, hang up the phone,or turn off your hearing aids!!!!!!! BUYER BEWARE

I have known and used their service for many years. They are always fair and quite capable. Repairs…read moreare always completed quickly.

I needed an obscure cord. Not only did they have it, they were extremely helpful and polite to my…read morepredicament. Like they really went above and beyond to help me get what I needed. Outstanding customer service, excellent prices, and very knowledgeable. I would 100% recommend them. Any place that treats a customer this well is bound to do a great job elsewhere.

We were recently visited by one of Vivint sales people. This visit was unexpected, uncomfortable,…read moreand unwelcomed. I'd first like to point out we have a sign by out doorbell "no soliciting", which was completely ignored. Upon answering the door, I found what I assume was a college student, going door to do, trying to sell this product. He was very aggressive from the start, talking endlessly, and whenever I was able to get a word in edgewise, and ask a question, he could not answer the questions. Even the most basic question, how much is the service, he could not answer. I asked this multiple times, and he'd just talk in circles. I told him I already had home security, which he noted, and began talking trash about their service. I finally began to ask this idiot to leave, I asked several times, and he just kept rambling on, so I finally closed the door on him and was done. The interaction was 100% unprofessional, and even if I was in the market, I would not give this company any business.

I am in the process of filing a formal complaint regarding a Vivint sales representative who…read morevisited my mother's residence at approximately 6:53 p.m. on July 25, 2026. While on the property, he stated, "I just want to say, the Steelers suck." He then laughed at the camera. I told him to leave my property, and he did while laughing. The incident was recorded, and the representative's face is clearly visible. This conduct was inappropriate and unprofessional. I will also send written correspondence to Vivint's headquarters and consult legal counsel regarding this incident.

i got a system with bit all lies the system is not what i was told . it will cost me $12000.00 by…read morethe time i pay it off i will be lucky if it last 6 months . it poor quility .im trying toget out of the lease 5 year lease / .if any one needs to ask me or if you can help me call 843 626 3333 thank you

I own lucky 13 cat bullets in Kernersville, NC. I had been having problems with loitering people in…read moremy parking lot as party place and setting off my alarm. I had no cameras at the time. then I received a call from Bit security offering me a demonstration of the new HD cameras with audio and video. i scheduled an appointment and Greg came out and showed me the system and i was sold. Not only was I able to stop the activity in my parking lot,but i also found out it was my competition trying to scare me away from my business. So I was able to pull up the cameras at night and see who was doing it and able to call the police to get out there and take care of it. Thanks to BIT my business is very successful now that I can protect it and monitor my employees when I am not there.

I have to give this monitoring company a 2 because they do monitor and call when there is an…read moreactivation of one of our detectors. But today I walked in and had a fault code "04" for one of the motion detectors. I called Sentrywatch and the monitoring woman who answered tried to help me by instructing me as to how to clear the fault. I tried and it didn't work. She was very friendly and really tried to help. The fault eventually culminated into my inability to set the alarm and leave the facility. I called back and the monitoring woman put me in touch with the service manager. He answered the phone with a unenthusiastic tone of voice - and I already knew how the call was going to go; but I explained the problem to him anyway and he, like the monitoring woman told me to enter a code twice to clear the system. I explained to him that I had already done that. He said "well then someone is going to have to come out". I ask him "if I unplug the system and remove the back up battery supply...would that work"? He said "No". By the tone of his voice, I didn't believe him. I think he wanted to come out and turn the service call into a sales call to try to sell me new equipment. I told him I'd figure it out and hung up. I disconnected the power and the battery; heard a scream by the system when I reconnected the power and battery - but the system worked fine; fault code cleared. Guys; nowadays you have to be smart - you will pay dearly for what you don't know or if you can't think for yourself. We are going to get another alarm company; shame the folks that do the monitoring are very nice. The service manager? well you win some and you lose some.

From the owner: Trust Your Family's Safety with Only the Best Security in NC…read more Providing Protection With Commercial & Residential Local Monitoring, Sales Installation & Repair Of Security Systems, Burglar Alarms, Fire And Smoke Alarms, Copper Theft Solutions, Access Control, Digital CCTV, Closed Circuit, Nanny Cams, AES Radio Backup, Cellular Backup, VOIP, Sprinkler Waterflow Alarm, Motion Detectors, Two Way Voice, Vehicle Fleet Protection, Covert Video, 5 Diamond Rated For Department Of Defense Using Honeywell, Ademco & General Electric

The two guys that came out did a great job. It was Ryan and Joe, I believe. They were efficient…read moreand cleaned up after themselves.

Levi and Dominic were wonderful! We needed two outlets replaced and a bathroom light fixture…read moreinstalled. They were both extremely friendly and professional. They worked very efficiently and cleaned everything up before they left. This was our first experience with Caudill and my husband and I were very impressed. We absolutely recommend their service and the pricing was good as well. Awesome job Levi and Dominic!!

Yes great service excellent experience i recommend them to any one Not To Expensive And Fast and…read moreEasy

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