ALLISON WELLS NEEDS TO BE FIRED!!!
1st off I would like to say that my experience at Spectrum Salisbury NC Lincolnton Rd, was by far 1 of the worst experiences of customer services I have ever had in my life. I arrived at 4:08pm, did not leave the store until after business hrs at 8pm. There were 3 individuals working taking up to 2hrs on particular customers. As I sat there for 2 hrs, before I even got a "Welcome to Spectrum", they skipped 3 individuals in front of me making my almost the last customer. By the time they got to me, it was near closing. Allison and co-workers happily accommodated & played daycare with 1 individual and allowing the woman to run in and out the store numerous times, and trying to calm her child down from running back & forth behind the counter, licking her hands and touching all the phones. (Which I get) Also allowing another individual to run in and out the store I KNOW over 5XS gathering info for and individual to purchase a phone that wasn't even present in the store. There was also an individual that was in line trying to get a phone ported in from trac phone, all of these transactions lasted AT THE LEAST 1.5-2hrs. I waited and didn't say a word. By the time they got to me they tried to rush me out of the store. I was trying to purchase a phone and had a hiccup w/the validation dept. 1st off they tried to make me pay a $450 deposit and I Allison that the price wasn't quoted to me prior. She said she was the ASR and basically it, is as she says it is. (She was wrong I paid $306 over the phone for the same phone) She told me that even if I paid it that the fraud dept FORBID her to sale me the phone IN-STORE. She basically was trying to rush me out the store because the fraud dept had a extended wait time to pickup the call and she didn't want to wait. Her demeaner from the other individuals and me, had totally changed. Like Dr. Jekyll and Mr. Hyde. She verbally stated every negative thing that she could think of how my presence was affecting her day. Sarcastically speaking to co-workers discussing how her lunch is now spoiled. How her child is waiting at home alone. I then said my children are too. Then she made a sly remark...stating well my son is 3...assuming that her child was more in need or her than my children. I also told her that my son who has aspberger's syndrome had to go sit in the care because he doesn't like being in unfamiliar places too long, and she stated, "Oh I thought your kids were at home." I told her that I had 3 other children at home. I told her that it's not my fault they chose to skip me. I wouldn't have been the last call of the day if they would have went in order. She also tried to over talk me & skype discreet messages instead of speaking aloud as she did all the other customers, speaking to fraud trying to get them to agree with her and say that I couldn't make the purchase in store(and they didn't). I asked for their names she said it was against co. policy to give them to me. Whoever it was denied her attempts to TRY to make me order online. I told her that her behavior was very hurtful. I told her that I sat and watched her call customer after customer and didn't say a word. Work w/customers with a smile and then turn around and treat me like trash and try to rush me out the store because they messed up. I NEEDED THIS PHONE FOR WORK, and she didn't are at all. She cont. going back and forth into the back trying to get someone to approve me to leave the store so she didn't have to do her job. She finallly came back and said my boss Mike Yobanovich stated that after 15mins you must leave. I said does he know I'm having to wait this long because you guys skipped me numerous times, and she said YES AND HE SAID THAT YOU HAVE TO LEAVE. Conclusion I spoke with fraud (Kevin Sparks) and they told me they have NOTHING to do with purchasing in-store or online. (she just didn't know how to do her job!) I had no choice but to purchase online and was also quoted a lower down payment. Allison Wells is very rude, and untrustworthy. I caught her in 2 lies in less than 30mins. She lacks people skills, and interpersonal skills, apparently she is also not qualified for a position to be ASR over ANY store. read more
