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7 years ago

Awful customer care. They should hire polite people to attend to customers. Bilingual lady is very rude. Sad company to do business with.

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Ask the Community - Spectrum

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Carolina West Wireless

Carolina West Wireless

(28 reviews)

I looked for reviews on Carolina West and couldn't find any, so I thought I would post this to help…read moreother consumers. I left Verizon and signed up for CW because they offered a $50/mo unlimited voice, text and data plan. That's a great price, but I ended up canceling because of some short comings. Pros: -great price for an unlimited plan -great coverage in the high country of NC -good local, english speaking customer service -some new decent smart phones Cons: -they roam primarily on Sprint first and if it's not available, then on Verizon. I had trouble with dropped calls and bad coverage when traveling. The phone would hold onto a weak Sprint signal and wouldn't switch to a strong closer Verizon signal. My other Verizon phone I carry ALWAYS had better coverage. -the phones are all 1 to 2 generations old, even the newest smart phones they offer. Their newest phone, the Razr Maxx, has been out on verizon for over a year. -They do not offer 4G, which is 10 to 20 times faster than 3G. -They advertise 4-600kbps upload and 6-1200kbps download speeds, but in 50 speed tests I conducted, not one even reached the minimum and most were in the 200kbps download range. The internet was slow and youtube took FOREVER to load. -They are a small company, so they don't do much with timely android updates and the technical support is minimal. -You can't tether or use your smart phone as a hot spot outside of the 5 county CW tower area. If you travel and want to tether your laptop to your cell you can't do it, as you can on other carriers. -The unlimited plan throttles your data speeds even lower after 3 GB of data usage. -And finally, your used smart phone has very little residual value on ebay or craigslist, unlike Verizon or ATT phones, because there is a very limited market for a used CW smart phone. All in all, Carolina West is a decent company with decent plans and prices. But if you are techy or want the better smart phone features, you will be disappointed. Hope this helps somebody. It took me a while to figure all this out. I've decided to go with a pay as you go service provider on the Verizon network. Cheers.

I have had this cell service for years and the cell phone reception is worse and worse. I try to…read moresupport local businesses, but the service is horrible. I have tried to switch to Verizon, but CWW will not allow my number to be ported over.

Spectrum - televisionserviceproviders - Updated May 2026

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