I enjoy shopping here as the store is a lot easier to get to then the Mooresville one, has a nice…read morelayout. The appointment process was easy to work with as I was able to get what I needed

refuse to honor price match. Ended up just buying from Walmart. same product number and everything.read more

After 3 weeks having my X box they had every excuse for not even looking at it. I went back and…read morepicked it up and was told my $25 dollar deposit was non refundable! I will go every where else I can to get anything fixed now. I will never set foot in that place again ever!! 11

I took my iphone in to have the housing replaced which cost $267.49. However, while repairing my…read morephone they broke the front glass which cost $400 to replace. Ben M. did not call me to tell me about the issue. When I arrived to pick up my phone he was helping someone else, there was also another couple waiting to pick up a phone. After he handed the other couple their phone, I asked for the same. He later used me "cutting in line" as an excuse/justification be rude to me. He stated I cut in line & the other couple was just "picking up a phone." When I tried to explain I assumed I was there for the same he continued justify his behavior and be rude. If I'm being honest it should have been a red flag when the first employee (who's name I can't remember) tried to tell me it was illegal to place the back with OEM parts.

I looked for reviews on Carolina West and couldn't find any, so I thought I would post this to help…read moreother consumers. I left Verizon and signed up for CW because they offered a $50/mo unlimited voice, text and data plan. That's a great price, but I ended up canceling because of some short comings. Pros: -great price for an unlimited plan -great coverage in the high country of NC -good local, english speaking customer service -some new decent smart phones Cons: -they roam primarily on Sprint first and if it's not available, then on Verizon. I had trouble with dropped calls and bad coverage when traveling. The phone would hold onto a weak Sprint signal and wouldn't switch to a strong closer Verizon signal. My other Verizon phone I carry ALWAYS had better coverage. -the phones are all 1 to 2 generations old, even the newest smart phones they offer. Their newest phone, the Razr Maxx, has been out on verizon for over a year. -They do not offer 4G, which is 10 to 20 times faster than 3G. -They advertise 4-600kbps upload and 6-1200kbps download speeds, but in 50 speed tests I conducted, not one even reached the minimum and most were in the 200kbps download range. The internet was slow and youtube took FOREVER to load. -They are a small company, so they don't do much with timely android updates and the technical support is minimal. -You can't tether or use your smart phone as a hot spot outside of the 5 county CW tower area. If you travel and want to tether your laptop to your cell you can't do it, as you can on other carriers. -The unlimited plan throttles your data speeds even lower after 3 GB of data usage. -And finally, your used smart phone has very little residual value on ebay or craigslist, unlike Verizon or ATT phones, because there is a very limited market for a used CW smart phone. All in all, Carolina West is a decent company with decent plans and prices. But if you are techy or want the better smart phone features, you will be disappointed. Hope this helps somebody. It took me a while to figure all this out. I've decided to go with a pay as you go service provider on the Verizon network. Cheers.

I have had this cell service for years and the cell phone reception is worse and worse. I try to…read moresupport local businesses, but the service is horrible. I have tried to switch to Verizon, but CWW will not allow my number to be ported over.

Unimpressed. The hickory store desk operator was friendly enough, but Cricket is quite difficult…read moreto pay a bill for someone that you are attempting to help. Not impressed with how difficult Cricket is. I do not currently understand why they purposely are this way.

Worst spot to get the iPhone 17 Pro Max went to purchase it here and I got the phone in payments…read morethrough progressive leasing, and I did my math and the phone was 1,200 and if I waited the 12 months to pay off the phone it was a 2.4% fee which comes out to 2,880 and on the Progressive leasing it says that I owe them almost 3,200 and I went to the store in Hickory and I spoke to the short black guy with a gap between his teeth and a short sped Hispanic girl and they told me that they couldn't do anything about it and told me to call progressive leasing. did not care at all and was speaking to her mid conversation she told me to move to the side because she was taking another customer instead of me which I was there before them and she did that twice I do not recommend the store. go to Conover and if they don't have the phone that you want there I recommend you just wait until they have it because this store has really bad customer service and like to put hidden fees in your account.

Continually increase bill, internet service constantly going out for no reason, and now with all…read morethe new building and "upgrades" they decide all night maintenance should happen without warning. I got an email warning about maintenance causing an outage for 8-10 hours over night AFTER the outage started. Every other upgrade has done nothing for speeds at my residence so all I get are huge fees and inconvenience.

Didn't realize Spectrum was open on Sundays so I walked in the door at 4pm to pick up equipment …read more.. Christian Gonzalez was already helping 2 other customers ... he asked if he could help me and proceeded to get me in and out in 10 minutes all the while keeping the others engaged as well ... outstanding customer service ... great job ... thank you

Verizon is awful. No credit for return phone after a month. 2 hours on the phone with customer…read moreservice. Incompetent.

The place to go if you like NO customer service, overbilling, erroneous add-ons with no explanation…read moreor accountability, being taken advantage of, long wait times and absolutely no results. Never Again!!!!!!!!!!!!!!!! Jim

Amazing service!!! Viewmont Wireless was quick to respond when I put a request for quote in to 4…read moredifferent cell phone repair places. Their prices are great and customer service is outstanding! I went in with two cracked phones, one of which I thought was un-repairable. The staff member we worked with was courteous and knowledgeable. He had the phones done quickly and still apologized for taking too long. I hope I never have to repair a cracked screen, but if I did, this would be my go to place. I will recommend them to all my friends and family.

From the owner: We are you first and last stop wireless shop, everything from replacement cell phones to repairs!…read more Full inventory of high quality used and new phones, low cost unlimited prepaid cell phone service. Premium quality hybrid cases, Otter Box, and Ballistics!

They take advantage of you! They fix your screen with something cheap and it just breaks. They told…read moreme I dropped my phone the second time, i did not. Got it fixed Friday and it's Sunday and it cracked. So I go back thinking they'll fix it right since it hasn't been 2 days and it's cracked already. I'm a safe person and my phone is my life. My mind won't let me keep a cracked screen. They made me pay $140 extra after paying almost $200 the first time. Worst experience ever. Should've gone somewhere else but that's on me. Terrible service. They try to make you get more things and pay more as you're already spending $200

Great customer service would recommend them to anyone. they help my neice amd myself pick out a…read morephone case amd screen protector

It is lunch time and they only have 1 person on sales floor. We can hear people talking in the…read moreback but not a soul is coming out to offer help. The guy on the floor is doing the best he can but there are 4 people waiting. Management should be out helping!

Issue still not resolved. Concord store had my husband come in (an hour out of our way) with his…read moreID. Heard nothing else from the manager. Husband called the corporate office and there was no records of anything being done about this, They are going to escalate this but who knows. Update: A week later they finally removed the fraudulent phones from our account and credited back what we paid. Update 01/05/2018 So on 12/20/2017 someone bought two iPhone 8's on our account at a Raleigh store with a different forged signature than last time WTH?. Can't believe T-Mobile dropped the ball yet again. Thankfully we hadn't paid anything this time around.

Got my screen fix at this place and now my home button is broken wth.... pay 130 for this bull…read morecrap. so disappointed! Don't waste your time here and money. Plus the guy that help us is so rude. He was on his phone the whole time and talk to us too and we wasn't sure if he was talking to us or the person on bluetooth. Definitely do not recommend this to anyone. Only if i give them a 0 star.

IPhone worked before I brought it in. Just had a cracked screen. The girl working on it just…read morecracked the motherboard and now it is unusable. She said that it is the chance you take bringing it in and is going to just hand me the phone she broke back.