Don't go to this store! Incompetence at a whole different level. Verizon support is just as bad.read more

Piss poor coverage (1 bar) up around Lake Norman. The lake has 540+ miles of shoreline w/ a good…read moreamount of customers experiencing the same level of service. I have called in to Verizon a few times and visited the store several times about this issue. "We will look into this" is not a statement based on reality. VERIZON... TAKE A STROLL DOWN NORMANDY RD IN MOORESVILLE NC

My aunt was in a bad way with her cricket service. She spent hours on the phone with customer…read moreservice, and still could not get her phone working correctly. Probably not a big deal for most but she lives in Florida and was returning tomorrow. Her phone had no data available but had just paid for the next month. A gentleman named Rocky working at this store was patient, efficient, and professional. Wanted to thank Rocky for his effort. Yes he made everything good again.

Denise charged me for the insurance without my knowledge acting like it was taxes. Then threatened…read moreme cause I hung up on her. District mgr is no help either. Wouldn't return my call. So I went through my bank and filed a fraud charge. It's the principal of it she shouldn't get away with it.

I've been going to the store for probably 15 years. Everyone is nice , professional and seem to…read moreenjoy helping customers. Today was fantastic though. I walked in looking for help with my iPhone. A nice looking young man appeared beside me and quickly began answering all my questions. He was just a breath of fresh air! I sat down at a desk and he pulled up my account and helped me understand what was going on . I made sure I asked him his name and that really appreciated his time. I made sure I asked for the manager and I told him about my experience today . The young man who helped me said his name was Brandon Hoyle . If your looking for the BEST and honest salesman go see him

Samantha is the epitome of a professional with knowledge of all facets of specials, products, and…read moreespecially user experience and operation procedures. Highly recommended as I was able to take advantage of a last day special on my new cell phone!

We are new to the area and although the initial contact was not great , the outstanding job that…read moreJerome did made my day. His knowledge should make him a supervisor., He truly wants to help and make sure you are satisfied. Even my doggies loved him! Thank you Jerome!!!

This company doesn't know how to fix their on equipment. 8/10 went down at 5pm for a heavy rain and…read morethey could not figure out what is wrong a fix it til 2pm the next day. Power stay on At &t had no problem. I will be looking to switch to a more reliable service. They sent 10 emails and text giving times when it would be fixed and all lies.

BUYER BEWARE. This T-Mobile Authorized Retailer is run by a shady (if not incompetent) assistant…read moremanager, Nick Ellis. We came in to simply add one line to our plan and were upsold on a BOGO promotion to get a third line for free. What we were told in-store did not reflect what was on our bill, which jumped almost 2.5x what it used to be. After revisiting the store and discussing this with Nick, he assured us that we were getting the best deal for the service level we wanted, and the bill would go back down once mid-cycle charges were done. We went away, but the next month's bill rolled around still almost 2.0x the original. I went over the bill changes more thoroughly, and the rate for one line effectively doubled, plus additional charges for a second line, and a "free" third line. I don't know about you, but that is a misrepresentation of service package in my book. We got in touch with T-Mobile for Business and were told by the agent that the store that adjusted our plan had put us on the most expensive rate available for that service level. At the end of it all, TFB was able to adjust our plan down to roughly 0.85x what it used to be, and still got to keep all three lines. Nick, this is your sign to do better. Quit ripping folks off and provide an honest service. No matter what carrier this store switches to, underhanded business practices will always come to light.

If you walk into the store & deal with anyone by the name of "Kay" or "Mariano" (I don't know which…read moreis his real name because the name he gave me was Mariano but over the phone with Boost he stated his name was "Kay") I would go ahead & walk right back out because the dude is a real piece of work. This whole company is, to be honest with you. A complete JOKE. Went in to have my ACTIVE NUMBER transferred over to Boost for the so called "$50" deal with the iPhone 7. First, the guy completely messes up my phone number & makes it to where i'm unable to go anywhere else because my phone was inactive. Second, along the way, he'd told me it'd total out to be $150 (which seemed a little high to me) but by the end of it, switches on me & tells me I'm not eligible for the discount (later he finally admits to it being his fault instead of making it out like it was Straight Talks fault for releasing the number like he asked them to do) & tells me I can "buy another number" from a friend of his which makes me come to believe he does this on a regular basis. Does this dude really not know that I could've just went next door & got a brand new iPhone SE for the same price? That's rich. Third (& my personal favorite), he says since he was the one who messed he'll pay for the phone number. This jackass turns around & totaled it to be $200! Huh?! How did it go from $150 to $200?! This place really needs to reevaluate what kind of show they're running around there. Get it together dude! & Boost! Won't get no where lying your way through business just to make an extra dollar. Oh, & I tried reporting him to some sort of authority & I couldn't find a lick of nothing of any sort of information or anything thereof so if you do end up doing business with them, you're just SOL.