Don't go to this store! Incompetence at a whole different level. Verizon support is just as bad.

Piss poor coverage (1 bar) up around Lake Norman. The lake has 540+ miles of shoreline w/ a good amount of customers experiencing the same level of service. I have called in to Verizon a few times and visited the store several times about this issue. "We will look into this" is not a statement based on reality. VERIZON... TAKE A STROLL DOWN NORMANDY RD IN MOORESVILLE NC read more

I was told that this store is now under new management, and the service was exceptional. Sam P. saved us money, and we now have Netflix/HBO, four new phones, and less money to pay every month. read more

11/9/17-Verizon customer service has been redeemed in my eyes! I truly had the best experience that I've ever had at a Verizon store and Delores deserves kudos for her excellent customer service! We went in to purchase the iPhone 8 Plus and a case and left extremely satisfied! We were expecting to be stuck with a Space Gray but Verizon had the "Gold" in stock and my daughter wanted it. To me, it appears Pink or Rose Gold but Apple says, Gold. We purchased a very pretty and complementary CaseMate case. Delores allowed my daughter to see two different cases on the phone before she decided on the CaseMate. Nice! That's helpful especially since the CaseMate costs $60 and the other was $40. Delores was very knowledgeable and accommodating throughout our visit. We also got a screen protector, too! I went ahead and purchased a CaseMate case for my iPhone X that's on order. Again, I want to extend my appreciation to Delores for making the experience pleasant and beneficial! I can't wait to get my iPhone X! Hurry up, Apple! Let me just start by saying, I have been a Verizon customer for many years now. I love the coverage, Verizon truly is the best network in that aspect of their service! However, the customer service has always left a lot to be desired, especially at this location. Each time I go in to make a purchase at this location, I have left the store threatening to leave. Unfortunately, I have researched my options and no other network can touch the coverage Verizon offers, so here I am, many years later, still complaining about the poor customer service BUT this past Friday, our sales representative, Delores, hit an all time low...where do these sales representatives get off trying to bully a customer into purchasing unwanted services through belittling statements? Um, hello!!! Your commission depends on my "stupidity" so, you might want to reconsider your approach, especially, when I'm here today purchasing not one but two iPhone 7's!!! I was appalled to say the least BUT my desire for the latest and greatest iPhone made me bite my tongue and proceed. I was able to ignore the uncouthness and fulfill my purchase. I did not purchase a case because I didn't want this poor excuse for a customer service/sales representative to get any more of my hard earned money. I have made my mind up that I will purchase the next iPhone through Apple and just rely on Verizon for service only! I'm extremely upset to continue with a network that employs poor customer service oriented staff but I'm pretty much stuck! read more

Verizon - Mobile Phones Near Me - Statesville, North Carolina

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I purchased a new iPhone 13 online and had spent 2 hours trying to get it working at home. I went to this Verizon store and was told multiple times they I needed to "call Apple" because there was nothing the sales person could do. He didn't even look at my phone. I was told "if you bought a new car at a dealership and got a chip in the painT, you wouldnt go to the dealership, you'd go to a body shop and Apple was the body shop" Very rude and condescending employee. I left this store, drove to Hickory Verizon, and the gentleman at Hickory had my phone working in 3, yes, 3 minutes. Verizon, after having your service over 20 years, this store on Turnersburg Hey almost lost you a customer. I have never been treated so rudely--especially after haging just spent over $1600 on a new device. read more

Went in to upgrade phone and iPad. Said I had to be account manager. Was made account manager. Was told that because for my number and my name wasn't showing they couldn't help me. Had ID, knew all information wife verified (she's the account owner) Still no go. I asked if a manager could help was told no. I leave go around the corner to the 3rd party store. No issues new phone, new iPad and amazing customer service. For people who work commission you would think they would try harder. read more

Poor customer service. I went in for a screen protector. A sales associate was helping me but walked away twice, once while I was in the middle of a sentence, to help another employee. After 10 minutes I told the guy I'd just buy it on Amazon and he just said, "Ok have a nice day". Thanks for you're help buddy, it was cheaper online. read more

Nice people, but not necessarily knowledgeable. I went there twice in one day, and there was a huge difference in my experience. The first person I spoke with about a phone problem seemed not to know at all how to troubleshoot problems, which isn't really an issue but when you don't know, ask someone else. The second time I went in I actually had someone knowledgeable. So its hit and miss. They were nice at least. read more

Poor customer service, lackadaisical attitudes and zero customer appreciation are all in store for you at this location!

A great knowledge of Verizon products and services and great customer service is a hit or miss with each employee at this location. Except for once, I've always felt that the employee was annoyed with working there, with assisting customers, and they've stared at me like I was prey when browsing the store. I understand commission is important, but so is respect for customers. This location makes me feel like I'm at a car lot. read more

I never thought I would be singing the praises of a cell phone retail store, but I am today! Chris at Verizon wireless store in statesville provided the best customer service we have ever experienced with Verizon or any cell phone provider. He was clear, concise and gave us much helpful information that we had never been made aware of before. For instance, I had no idea I could get a discount through my work in the school system. It's so nice to see someone take pride in doing his job well. read more

Wow, what a difference a few miles make. This store is light years ahead of the Mooresville location in terms of customer service and speed of service. The staff was nice, very helpful, patient, diligent and just easy to work with. Everything at the Mooresville store feels like a chore. Here, they make you feel like it's no sweat. My only gripe is most of their accessories are geared toward the iPhone and the Razr. The associate here actually found ways to save us money w/out us even asking, didn't have a high pressure pitch and seemed very consumer oriented. A nice change of pace. We'll never go to the other location again. read more

I was overdue for an upgrade on my 6+ from T-Mobile... I switched over to Verizon on my fiancé's account and it was the best decision I've ever made. Robert helped me with moving my old number to my 8+ and put on the glass screen protector for me. He was really patient with getting my phone set up for me. Delores was such a big help every time I would go into the store with my fiancé. She made us feel comfortable every time we was there, talking to us, helping us add a new line, etc. Both have an amazing customer service and was very helpful. read more

Asked for help with phone because I could not hear anyone- and vice versa - and the company said to go to the store- they acted like they didn't care if they helped and told me that I had bad coverage in my area. Duh. read more

This store is awful. All the sales people are unprofessional and rude. I will never go here again. Thank goodness there is another Verizon store just down the road in Statesville. That's where I take all my business. read more

The staff at this Verizon location are very exceptional. My wife and I have dealt with 2 TracFone companies back-to-back. The provider we just ported from, was giving us poor technical support for the issues we had with them. I'd call, they say it was fixed, but only got worse. Last evening(3/13/17) we decided to switch to Verizon's pre-paid, and the porting didn't happen easily at all coming off the previous provider. The Verizon staff handled this with a positive attitude like we were the victims of a bad situation, not them upset with us. It took us quite a while, but they persisted till it was resolved and cleared. They were asking one another questions to get everything right. We're happily Verizon customers. For anyone with negative feedback towards this staff, get over it and be understanding that we're all human. read more