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    Granite Falls, NC

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    3.5 (2 reviews)
    Closed • 10:00 am - 8:00 pm

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    Spectrum

    Spectrum

    1.6(8 reviews)
    15.1 mi

    I've never had issues with their customer service, but I can't believe that they are jumping on the…read moreband wagon and boosting our prices 10.00 - this is bull crap! If this is about tariffs or the big price boom on everything (according to some idiots, we're in the best economy ever), they can suck a big one. This is price gouging, along with gas stations, grocery stores, insurance. Massive middle finger to spectrum. I'll be changing providers asap. BOYCOTT THESE COMPANIES WHO ARE MAKING US PAY FOR THEIR GREED.

    I am a new spectrum customer. My local NC internet company went out of business, and Spectrum was…read moremy only choice for internet. The installation went okay, but there were coils of cable left on top on the ground that I was told would be buried in a couple of days. I received a text the next day that a work order had been submitted to bury the cable - and simultaneously received an email that said the cable had been buried, when it had not. I replied to the text and explained this, and was told it would be taken care of. A couple of weeks went by and I heard nothing from anyone. I also stopped getting responses to my texts. So I called Spectrum to see when the cable might be buried since it was laying across a road and cars were driving over it. Most worrisome was that grass was being mowed around it. They said they could send someone out that afternoon. Great. But shortly after making that appointment I noticed my internet was out... someone was in fact cutting grass along the edge of the road and pulled the cable loose from the box. So I called Spectrum again, to make sure the person coming to my house about burying the cable could also reconnect my service. But the woman who answered my call was incredibly rude. I tried to explain what had happened, and she simply would not hear me. She kept saying in an exasperated tone that she had confirmed my information multiple times, when what she was "confirming" wasn't what I was asking! I even asked her to be a bit more understanding since I was a new customer, but she said she was as nice as she could be under the circumstances. What? So far, I am not impressed with Spectrum customer service at all. And I will be marking time until another option for internet becomes available.

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    T-Mobile Authorized Retailer - mobilephones - Updated October 2026

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