This vision center does not value the time of their customers. Appointment times are firm for you but not for the staff. After scheduling an appointment, I was greeted with a couple of forms to complete without a please or thank you. I was instructed to wait for the doctor to call me in. After 15 min absolutely nothing. I would have gladly waited had a staff member been considerate enough to let me know it may be longer. The final straw was witnessing the staff coordinating their and the doctors door dash order. I informed them that they failed to keep their scheduled appointment and I valued my time more highly than to be neglected in such a fashion and left the store. read more

I just wanted to thank Kelli and her staff from going out of their way to make me happy with my glasses they went out of their way to help me stay in budget with my purchase, and in a few days when I didn't feel comfortable with my lenses and frames I went back in and they help me solve all my issues! Keep up the good work guys you were all very appreciate it! read more

Incredibly kind and curtious to me when I had my eyes dialated and couldn't see the prices

Pretty decent pricing etc for the services that they give plus my insurance covered the majority of everything that was offered to me really little out of the pocket expenses read more

very kind, willing to help fix glasses without complaint... during the busy time of year thanks!

Went to my appointment on time to have to wait and the customer service was rude over heard a lady and i conversation and the lady said a curse word about not waiting too long and then the receptionist automatically came to me and rudely told me I have to reschedule my sons appointment.I tried to explain that I wasn't being rude and never use profound language but they insisted that I leave. I will never go back to that place also trying to get a refund on my contacts that I already purchased. read more

I have been a customer here for many years now. I keep returning because of great customer service. Shelley has always been a great help to me picking out frames and suggesting how to get the most of my insurance benefits. I generally get my eyes examined next door and walk straight over to the Vision Center to get new script filled. FYI: Eye Doctor is not affiliated with the Vision Center or Walmart. This year I've made extra requests of staff by changing my grade of lens after initial purchase. At pickup, I asked to use other lenses in a different frame and this required cutting lenses because frames were a different shape. Shelley was more than happy to submit my request and I appreciate her for that! Lucky me the lens worked in the new frame! I know this place can be extremely busy because I've witnessed it firsthand over the years and sometimes there is only one or two staff working. Over the years there has been moderate staff turnover but Shelley and Kelly have worked here as long as I've been a customer and both are very pleasant to work with. You will find eyeglass frames to meet any budget and quality service that is not only convenient but quick, too! There are plenty of frames to choose from including sports, safety and sun. When you need glasses, this is the best place in Statesville! read more

Excellent service! They had a perfect pair of glasses for my father who has dementia & tends to bend the ear pieces. They understood the situation treated him with such understanding and compassion! The doctor also caught a potentially serious condition. Highly recommend!! read more

Dr Juli Swaim is very nice and helpful, but she needs to find new receptionist.On two different occasions when my family has been there this woman was rude and unprofessional.. Nothing but good things to say about the staff in the glasses area ..very helpful and professional and friendly.. Great prices! read more

I've always had a pleasant experience here. The receptionist has been there for as long as I can remember and has never been rude to me. I never have to wait long either. :) read more