Excellent customer service!!! Fixed my loose screen that had been replaced earlier with no problem…read more Manager was extra thoughtful and kind!!

Never go to cellairis ever I was there for 3 hours and they didn't fix my phone and then charged me…read more20 dollars for labor and workers are rude they were talking crap about me never go

This is the worst AT&T STORE! and it's because of the manager Kira. She is the WORST! How is she in…read morecharge of anything let alone a corporate at&t store. I was in with my wife and son about 3 weeks ago and added 3 lines. The guy rep lied to me completely and added to my account with some kind of home protection tech and other things he never mentioned. They are liars! The are also unprofessional cussing, so loud, and the way they touch each other sexually is crazy. I was embarrassed for my 11 year old. When I asked to speak to the manager about what happened I was told she had a doctors appointment for a boot she's in that she's faking. Im guessing trying to get money from the company. It's like they hired scam artists to run that place. I'm so angry and now no one will help me and I am stuck paying a 500 plus dollar phone bill! Kira won't help or even take my calls.

From bottom to top the staff are incompetent. The manager doesn't care about her job. She pawns…read moreoff issues to the call department. She will disapear when needed. She speaks rudely to the customer and assumes all fault lies with the customer. Their service rep made a mistake in the store that cost us lots of money. they have zero accountability for errors they make. And they offer no hope in correcting the error. Please choose anybody but AT&T and this store!

I purchased an item from these guys and after I got home, I wasn't happy with how it worked. I…read morereturned a few days later and explained my issue. The gentleman working was super friendly and understanding. He promptly gave me a refund

Broke phone and blamed it on us after we came in for a small screen repair. We are suing them…read morecurrently.

They take advantage of you! They fix your screen with something cheap and it just breaks. They told…read moreme I dropped my phone the second time, i did not. Got it fixed Friday and it's Sunday and it cracked. So I go back thinking they'll fix it right since it hasn't been 2 days and it's cracked already. I'm a safe person and my phone is my life. My mind won't let me keep a cracked screen. They made me pay $140 extra after paying almost $200 the first time. Worst experience ever. Should've gone somewhere else but that's on me. Terrible service. They try to make you get more things and pay more as you're already spending $200

Brought my iPhone 12 pro max here for repair upon leaving I discovered that they had messed up my…read morecamera. They refused to fix it. Terrible experience would not recommend.

I typically avoid Best Buy in Hickory, but my experience today was GREAT!…read more I knowingly purchased a used item that was listed in Very Good condition. When I got it home it was totally NOT usable. So, back in the box, back to Best Buy. I was preparing myself to be a little nasty if needed to get my money back. Victoria not only did NOT give me a hassle to return the item, but she also looked on her computer and offered to have a NEW item shipped direct to my home for no additional charge. I was so surprised it took me a few seconds to accept her offer. Totally because of her I actually went back home and ordered more merchandise from Best Buy to be shipped to my home. Thank you, Victoria, for delighting this customer!

PSA: First off I would give negative stars if I could. DO NOT GO HERE(there are multiple other…read moreplaces completely capable & will not try to steal money from you in the hickory location)-- I recommend union square computers-- My husband brought my laptop that I purchased less than a year ago from this Best Buy to the geek squad location in hickory nc where I was told it would cost 100$ for a diagnostic test that they would have to perform in the back as they don't have the ability to do in front of house and that they would have to keep my computer over night. I was told that this was likely a software issue AS WELL AS a hardware issue when he looked at my computer screen, but there was no way it could be determined until a diagnostic test was performed. After looking laptop up and finding out it was still under warranty, my husband asked what that would cover. He was told that HP would cover hardware damage only. When asked if we could just send the computer in to HP to diagnose since he couldn't say which issue it was in order to save money as this laptop was only 500$, my husband was told that it was DEFINITELY a software issue that HP wouldn't cover that he knew this for certain and they needed to keep it to diagnose. After questioning how he knew that after being told originally he couldn't tell me what it was bc it had to be diagnosed first, the tech responded that by looking at it he could just tell it was not just hardware and HP wouldn't cover it. We decided to take it elsewhere to the place I recommended where they actually did a diagnostic test for free that showed it was in fact a hardware issue that HP would cover bc it was still under warranty. They also explained how to contact HP to send it off. it was a hardware issue HP IS COVERING FOR FREE with warranty. Needless to say the computer tech at geek squad is incompetent and only there to take your money. They also try to sell you a BS warranty that's 250$ that they say covers all devices WHICH DOES NOT COVER ALL DEVICES bc they get a bonus for selling. I will not be returning and you should never take any device here as they clearly hire incompetent greedy individuals. Kindness goes a long way, maybe attempt that next time a customer walks in.

Unimpressed. The hickory store desk operator was friendly enough, but Cricket is quite difficult…read moreto pay a bill for someone that you are attempting to help. Not impressed with how difficult Cricket is. I do not currently understand why they purposely are this way.

Worst spot to get the iPhone 17 Pro Max went to purchase it here and I got the phone in payments…read morethrough progressive leasing, and I did my math and the phone was 1,200 and if I waited the 12 months to pay off the phone it was a 2.4% fee which comes out to 2,880 and on the Progressive leasing it says that I owe them almost 3,200 and I went to the store in Hickory and I spoke to the short black guy with a gap between his teeth and a short sped Hispanic girl and they told me that they couldn't do anything about it and told me to call progressive leasing. did not care at all and was speaking to her mid conversation she told me to move to the side because she was taking another customer instead of me which I was there before them and she did that twice I do not recommend the store. go to Conover and if they don't have the phone that you want there I recommend you just wait until they have it because this store has really bad customer service and like to put hidden fees in your account.

this is the fourth time I've used them for yet another Repair. This time I really screwed my phone…read moreup and had to have the screen replaced. They had the item in stock and got me out the door seamlessly. I highly recommend them. They have a friendly and knowledgeable staff.

After 3 weeks having my X box they had every excuse for not even looking at it. I went back and…read morepicked it up and was told my $25 dollar deposit was non refundable! I will go every where else I can to get anything fixed now. I will never set foot in that place again ever!! 11