I ordered two monitors for my sons new computers four days ago. The app said they would be here…read moretoday (Sunday). The app never updated and no one at Best Buy would answer the phone. So, we loaded up and drove all the way down there just to find out, "I don't know why they would tell you Sunday. We don't get trucks on Sundays". So, tomorrow we get to drive all the way back and maybe they'll be there. Why does it take four or five days to get something from 40 miles away? If someone would just answer the phone, I would have been saved a trip and I wouldn't be ticked off.

I enjoy shopping here as the store is a lot easier to get to then the Mooresville one, has a nice…read morelayout. The appointment process was easy to work with as I was able to get what I needed

this is the fourth time I've used them for yet another Repair. This time I really screwed my phone…read moreup and had to have the screen replaced. They had the item in stock and got me out the door seamlessly. I highly recommend them. They have a friendly and knowledgeable staff.

After 3 weeks having my X box they had every excuse for not even looking at it. I went back and…read morepicked it up and was told my $25 dollar deposit was non refundable! I will go every where else I can to get anything fixed now. I will never set foot in that place again ever!! 11

I looked for reviews on Carolina West and couldn't find any, so I thought I would post this to help…read moreother consumers. I left Verizon and signed up for CW because they offered a $50/mo unlimited voice, text and data plan. That's a great price, but I ended up canceling because of some short comings. Pros: -great price for an unlimited plan -great coverage in the high country of NC -good local, english speaking customer service -some new decent smart phones Cons: -they roam primarily on Sprint first and if it's not available, then on Verizon. I had trouble with dropped calls and bad coverage when traveling. The phone would hold onto a weak Sprint signal and wouldn't switch to a strong closer Verizon signal. My other Verizon phone I carry ALWAYS had better coverage. -the phones are all 1 to 2 generations old, even the newest smart phones they offer. Their newest phone, the Razr Maxx, has been out on verizon for over a year. -They do not offer 4G, which is 10 to 20 times faster than 3G. -They advertise 4-600kbps upload and 6-1200kbps download speeds, but in 50 speed tests I conducted, not one even reached the minimum and most were in the 200kbps download range. The internet was slow and youtube took FOREVER to load. -They are a small company, so they don't do much with timely android updates and the technical support is minimal. -You can't tether or use your smart phone as a hot spot outside of the 5 county CW tower area. If you travel and want to tether your laptop to your cell you can't do it, as you can on other carriers. -The unlimited plan throttles your data speeds even lower after 3 GB of data usage. -And finally, your used smart phone has very little residual value on ebay or craigslist, unlike Verizon or ATT phones, because there is a very limited market for a used CW smart phone. All in all, Carolina West is a decent company with decent plans and prices. But if you are techy or want the better smart phone features, you will be disappointed. Hope this helps somebody. It took me a while to figure all this out. I've decided to go with a pay as you go service provider on the Verizon network. Cheers.

The worst wireless company in the world and has been for years! Glad to see them being bought out…read moreby Verizon. It's about damn time!!! As someone from the area and having cell phones for the last 30 years, I can't tell you how happy I am to see this shady and underhanded company go away!!! Back in the analog days of cell phones, when there were a lot of regional carriers, they were pretty good but when cell service went digital and 3g and 4g started coming about,they went downhill fast and so did their service.They did not have the customers or the money to try and compete with the big guys but they tried when they should have just stayed a regional carrier.It made absolutely no sense why a carrier that only served 6 counties in N.C. to start,thought that somehow they could do nationwide. It was ridiculous!!! Most people don't know but ever since 4g came out in the area in 2011,carolina west has being using Verizon transmitters to provide 4g in the area and now 5g. They didn't have the money in 2011 to buy their own equipment but they were a "nationwide "carrier? Yeah right!!! It was all a joke and they should have closed then. They have had so many roaming disagreements with other carriers over the years,it is pathetic. They don't get along with anyone and they damn sure don't care about their customers. They never have.Customer service sucks because of the culture set by their useless ceo,if you want to call him that. As someone who has met him and talked with him, I can't tell tell you first hand,there is a reason nobody ever got any good customer service there. It started with him. The only thing he has been worried about is padding his own pockets and to hell with everything else. Their prices have been ridiculous for years. A little regional carrier,covering only 11 counties at the end,charged customers more than the big national carriers do and they only serve 11 N.C. counties!!! It's insane that people in the area were paying that when they could have had any of the big 3 for less than they were paying this useless company. Verizon taking over this Mom and Pop shop has been the best news for the area in over 30 years. I know the locals are having a fit, wondering what will happen to their service but trust me guys, it only gets better from here. You will see soon enough and then you will wonder how and why did you support this useless company for so long when you can actually use your phone everywhere you go, instead of worrying about going over your roaming allotment when you do travel outside their very small service area. The bills will be about the same for some of you and for others, it will be cheaper since Verizon just announced the simplicity plan for $30.plus taxes and fees and the price is guaranteed for 3 years. So good riddance to Carolina West Wireless!!! It's great news for the residents of the area.

Verizon is awful. No credit for return phone after a month. 2 hours on the phone with customer…read moreservice. Incompetent.

The place to go if you like NO customer service, overbilling, erroneous add-ons with no explanation…read moreor accountability, being taken advantage of, long wait times and absolutely no results. Never Again!!!!!!!!!!!!!!!! Jim

They take advantage of you! They fix your screen with something cheap and it just breaks. They told…read moreme I dropped my phone the second time, i did not. Got it fixed Friday and it's Sunday and it cracked. So I go back thinking they'll fix it right since it hasn't been 2 days and it's cracked already. I'm a safe person and my phone is my life. My mind won't let me keep a cracked screen. They made me pay $140 extra after paying almost $200 the first time. Worst experience ever. Should've gone somewhere else but that's on me. Terrible service. They try to make you get more things and pay more as you're already spending $200

Brought my iPhone 12 pro max here for repair upon leaving I discovered that they had messed up my…read morecamera. They refused to fix it. Terrible experience would not recommend.

This is the worst AT&T STORE! and it's because of the manager Kira. She is the WORST! How is she in…read morecharge of anything let alone a corporate at&t store. I was in with my wife and son about 3 weeks ago and added 3 lines. The guy rep lied to me completely and added to my account with some kind of home protection tech and other things he never mentioned. They are liars! The are also unprofessional cussing, so loud, and the way they touch each other sexually is crazy. I was embarrassed for my 11 year old. When I asked to speak to the manager about what happened I was told she had a doctors appointment for a boot she's in that she's faking. Im guessing trying to get money from the company. It's like they hired scam artists to run that place. I'm so angry and now no one will help me and I am stuck paying a 500 plus dollar phone bill! Kira won't help or even take my calls.

From bottom to top the staff are incompetent. The manager doesn't care about her job. She pawns…read moreoff issues to the call department. She will disapear when needed. She speaks rudely to the customer and assumes all fault lies with the customer. Their service rep made a mistake in the store that cost us lots of money. they have zero accountability for errors they make. And they offer no hope in correcting the error. Please choose anybody but AT&T and this store!

Got my screen fix at this place and now my home button is broken wth.... pay 130 for this bull…read morecrap. so disappointed! Don't waste your time here and money. Plus the guy that help us is so rude. He was on his phone the whole time and talk to us too and we wasn't sure if he was talking to us or the person on bluetooth. Definitely do not recommend this to anyone. Only if i give them a 0 star.

IPhone worked before I brought it in. Just had a cracked screen. The girl working on it just…read morecracked the motherboard and now it is unusable. She said that it is the chance you take bringing it in and is going to just hand me the phone she broke back.