I want to commend this stores sales representative Kris Vogel. I walked in with a question about an offer I received from Verizon to upgrade to an IPhone 17. Kris explained everything thoroughly and looked over all available discounts for me. I then asked him about the possibility of trading my wife's phone and adding her to my plan. Kris was able to transfer my wife's phone number to my plan from Straight Talk and also get her a free IPhone 17. He took the time to find every available discount for us with a smooth transition. If you are looking for professional and knowledgeable service concerning mobile phone service, go see Kris. read more

I sent my mother there to get a phone because hers would not work. She said no one greeted her, they would not even get up out of their seats. They never even looked at her phone. They told her to take it to some other place because a port was bad. It was not the port, her battery was bad. Why are you in a customer service position if you are not going to assist customers? She went to the store in Statesville and Diego is the best! He has assisted us a couple of times and he is always kind and courteous. Everyone there has always been nice and willing to help customers. The Salisbury store needs to do better. read more

I went in store and was being assisted. I told them I had trouble getting calls and text, the lady in the store was very kind and attempted to help. The lady told me I could get an "Upgraded" phone for $100 if I had insurance. I walked out after i believed my phone was fixed but when I got home it was still in the same situation as before. I called back to tell them and told the lady I was quoted $100 for an upgraded phone and she was rude from the start. She told me that was not true and I could only get a replacement phone and I explained that the employee said something different and she said "that isnt my problem". later on in the conversation she told me they can't help me in person other than to get a new phone or I could go online and do it myself. And as I was talking she interrupted me twice and said "anything else". I took upon myself to call the number I was referred and was told I could go in store and receive a brand new 17 pro max for $100 only with a trade in of my old phone. i wish I got the name of the worker but this is completely unprofessional and based off the other review, nothing changes. read more

STILL WAITING...... Verizon told me to fill out a form in response to my issue and that someone would be in touch with me. Two months later, CRICKETS. read more

This is by far the worst cell phone store I have experienced. We added a phone to our plan and it seemed that the staff was More interested in selling us a more expensive plan and an expensive phone. When we decided on staying with our own plan and a cheap Phone they lost interest in helping us. The sales person told us they don't set up The phones and instead dialed Apple support for us to get set up With an Apple ID. The Apple person asked to speak with a store sales person and we could hear him criticizing them for not offering assistance to us in the store. The person who originally sold us the new phone disappeared and left us trying to figure out what to do. The last time I bought an iPhone was at Best Buy and they did a complete set up for me. This experience left me wishing I had gone to Best Buy. I would not recommend this store to anyone who needs assistance because you won't get it here. read more

I wanted to acknowledge the patience, help and support provided to me by Joe, the Asst Manager, in a recent visit. It was much appreciated!

Please request Shelton Williams to assist you. He is super friendly and extremely helpful. My husband and I went there to add him to my plan and Shelton made the whole process easy and simple. read more

I had a terrible experience here twice, I am usually not a customer to complain or pitch a fit but the lack of compassion and understanding from the manager and employees at this location was completely unnecessary and I was not the only customer dissatisfied when I was in there. I'm sorry but customer service and training is truly lacking for some of the employees. read more

To whom it may concern, I was recently in your Salisbury stores yesterday 6/10/18 around 3:00 for a technical problem with my Iphone. My experience was very poor and I truly feel like if I was of a different race, age, or there to spend money I would have had a different experience. As soon as I walked into the store I was greeted normal but as soon as the manager realized I was there for a technical problem and only had a couple simple questions it turned EXTREMELY horrible. After the manager (Chris) barely assisted me with fixing my phone i was in mid sentence with other questions/concerns i had with my phone plan and another associate informed him that he was needing his assistance with another customer and without any communication to me Chris walked away and did not come back and help me. I literally stood there for 5 minutes waiting on his return and he completely ignored me. It was so obvious that he left me to go work with another customer (white woman) that another store associate that witnessed the act gave me a look of disbelief and astonishment towards his manager. Again, I feel like he categorized me and treated me very poorly based on my race and the fact that I wasn't there to spend money. I have been a loyal Verizon wireless customer for years (10+ years) and have never experienced such a horrible feeling. The manager literally didn't even ask me if there was anything else I needed or made any attempt to communicate that he would be back to help me I eventually just walked out of the store with my questions still unanswered. Please see that the DM or someone high up in management sees this message as I am sure they would want to know that this is how their manager is operating the store. read more

I had an amazing experience at this store. Professional and skilled staff, especially Hector, helped me through the entire process of a damage claim. I even received my replacement phone the same day. Highly recommend!***** read more