This is the kind of place you'd think would have amazing food because it's tiny and is in the middle of nowhere. You'd be wrong. We just moved here to Hagerman and was excited to try the food here. First, prices are a bit high but this is something we're all forced to pay lately so we ordered anyway. We ordered a large pizza, exchanged the onions for pineapple. They charged us for an additional topping. Why? You took away one topping and replaced it with another! When I asked, they said it's because substitutions aren't allowed but no one told me on the call when I ordered it, The girl only said that they can certainly do the substitution. Why aren't additional fees being conveyed to the customer? If I had known you were going to charge me for the speciality pizza minus a topping and for adding another but in reality I didn't add a topping, I changed one. We also ordered two side salads.
I get the pizza and salads home, open the salads up and.... Wtf is this? It's all lettuce with literally ONE slice of tomato and ONE slice of cucumber. Seriously, wtf? I'm angry. $3.50 per salad and this is all I get? What idiot thought this constitutes a side said? This is just lettuce. I take two slices of pizza and there's zero marinara sauce on these and it tastes like Alfredo (garlic taste white sauce). At this point I'm just out of my mind so I call and ask to speak to a manager. I get someone who's kinda like a manager (per the girl who transferred me to the person) I explain all the issues and they make me drive back with the pizza so they can make me a new one. First of all, making your customers drive back in to return the bad food is stupid, but anyway...
I go in and the girl takes my pizza into the back. A few minutes later she comes to talk to me with a piece of my pizza on a plate and, get this, no gloves on starts rifling through a piece of pizza with her bare fingers pulling apart the cheese from the toppings And crust showing me these tiny almost indiscernible specs of red to "prove there's marinara on the pizza." I don't see it. No matter how much she pulls things apart, I don't see this spec of red she's trying to show me. There's no red sauce on my pizza. She then continues on by saying that since we ate almost the whole pizza they can re-make it but they'll have to charge me. Sorry lady, we ate 3 pieces. 3 is not almost the whole pizza, it's not even half. But as she's still bare fingered going through my slice I tell her that if I can't have my pizza remade correctly they have to at least replace the GD piece she's fingering cause no wants to eat that.
I wonder if the cooking staff uses gloves in the back. Pretty sure it's a requirement by law but I'd like to know if they follow the law or not here. She looked at me funny when I complained about her using her damn fingers on the slice when I told her she'd have to replace it. She concedes and said okay. This is not normal. No one in the food service industry should ever touch anyone's food with their bare hands and if they do, it should be immediately discarded. Apparently they do not practice safe food handling here. Be warned.
I complained about the salads and they actually had the nerve to tell me it was made right. That side salads do in fact only get one slice of tomato and one of cucumber. For $3.50. Seriously. I prefer lube if you're going to F me in the A - but sure, be greedy. We won't be back. We'll never pay for this absolute BS level of service ever again by you.
After a few minutes, the almost manager was in the back on the phone. Apparently she was calling the owner who told her to just remake the pizza for us. After about 15 minutes I get handed the pizza and go home.
The pizza was correct. I are a slice, it has red sauce on it. I can see it. I can taste it.
Dear owner, I'm not a F'n moron. I know what red sauce looks and tastes like. I'm old and I've eaten more pizza in my life than I can count, I've also made pizza for a living at multiple places. Don't treat me like some random idiot who's too stupid to know what correct food looks and tastes like. Don't insult my intelligence by trying to explain to me that we ate most of the food when in total we only ate 3 slices before I got angry and called in to complain.
The pizza wasn't even that great but each restaurant dies things their own way so that's not really my complaint. My complaint is high prices, The side salad debacle, charging for an extra topping but still having the same topping count as the original pizza and no heads up about the uncharge.
Trust me, we won't be back and if this is how you run your business, I certainly hope you fix the many issues you have because this is pathetic. read more
