I scheduled what was supposed to be my annual physical, but before the appointment I was asked to sign a form stating that I would not discuss any new health concerns, request medication refills, or address anything other than previously documented issues. I was told that any new concerns would require a separate appointment. As a patient, this made the annual physical feel much less valuable. One of the reasons many people schedule a yearly exam is to discuss new symptoms, changes in health, preventive care, and other concerns that may have developed since the previous visit. Being restricted from bringing up new issues made me feel that my healthcare needs were not being fully addressed during the visit. I understand that practices have scheduling and billing requirements, but the policy was frustrating and left me feeling that the purpose of the annual physical was limited. I hope the office will reconsider how these appointments are handled and communicate expectations more clearly to patients. read more

Extremely disappointing experience with Physicians Regional Healthcare I had three visits at the Center for Wound Care and was shocked by the charges. My three visits totaled $5,722 in outpatient hospital charges: $2,878 for the first visit (about 30 minutes for an examination and dressing), $1,858 for the second visit (removing, examining and replacing the dressing), and $986 for the third visit, which lasted about five minutes and ended with being told the wound was healed and I didn't need to return. At my first visit, I specifically asked about the cost and was told not to worry because they would bill my insurance. I was never informed that these visits would result in charges of this magnitude. After receiving the EOBs from my insurance, I immediately contacted the wound care director. He agreed the charges did not sound accurate and said he would look into it. I emailed him the EOBs on July 7 and followed up three additional times, but never received an answer. I then contacted the patient advocate, provided all of the information and followed up multiple times with no response. I also contacted billing and clearly explained that I was disputing the charges. I was told the issue would be reviewed and someone would get back to me. Instead, after months of trying to resolve this, I called today and was told there was no record of my calls or dispute and that the account had been sent to collections. I am extremely disappointed by the lack of communication, accountability and willingness to address a legitimate billing concern. I gave Physicians Regional multiple opportunities to investigate and resolve this, and nothing was done. I will not be returning to Physicians Regional Healthcare. Anyone using this health system should carefully review their bills and insurance statements and ask detailed questions about charges upfront. read more

Worst Place Ever! I went to a doctors office behind the hospital to have a doctor look at my foot after having surgery In Miami. The procedure was 5 minutes, per their records (basically scraped off scabs from my heel) Got a bill from the doctor for $195, still high for 5 minutes, but I paid. A few weeks later got a facility charge from the hospital for $5,700.00. Most insane thing I have ever experienced. Now they are suing. Stay away from these folks. read more

My name is MarI Munoz, I am leaving this review because I am absolutely livid the way I was treated the of physicians . I had a hysterectomy about eight weeks ago and I haven't heard much about going forward what's the date in case I start experiencing anything or anything like that so I figured I'd call because for the past two weeks. I have not been able to sleep barely eaten anything, I'm constantly sweating waking up on a bed soak wet, hot flashes constant throughout the day, I feel down, extremely extremely tired and I messaged Annie DeMagio's office about my symptoms, she had someone called me this morning to make the appointment knowing what I was asking on the message and explaining my symptoms, I made the appointment for 12 o'clock and waited pay $60 co-pay. I was waiting in the room with my mother when Annie entered the room and did not say hello any of us, instead, she looked really angry and gave us her back without even saying hello, when she finally turned around, I said hello I said, how are you today because she never bothered when I started mentioning my symptoms even before I said anything she said I don't do anything things that you want me to do. I don't do any of what you're asking and I'm not going to and not so many words, she didn't even bother, asking what I was going through how I was feeling absolutely nothing super unethical and unprofessional. Even my mom was shocked and surprised to her reaction and behavior when she entered the room I asked to get my money back and I asked to speak to a manager. They told me that they were in meetings for two hours, and I couldn't talk to that's higher up than the guy that was there that said he . He told me he was gonna have someone back when I asked with uncertainty he couldn't confirm. This needs to be addressed. Her behavior was absolutely uncalled for and not professional at all!! I will never go back there and I don't recommend her to anybody. She is extremely rude and wants to do what she wants with the patient instead of what you are asking for Four as a patient. I hope someone actually calls me so I can talk to them when they gets a dress. Thank you. That is all. read more

No hip aa as the whole waiting room hears all sensitive patient data screamed out in lobby full of people waiting 1.5 hrs for lab because FOX News glaring on 2 televisions in the lobby. Such class indeed. Never again read more

Been here 1 1/2 hours to have md look at my foot. Told i would have the next room 30 minutes ago. Still waiting. Two couples and a man came well after me and all were given a room to be seen by a doctor. Waste of time. A disaster. read more

They are extremely unorganized. I had an appointment for an MRI at 12:30pm and when I asked at 2pm what was happening they checked and at 2:30pm informed me that the xray technician had left for the day. I when home called to reschedule and was hung up on and no return call read more

Was at 8340 Collier Blvd. recently, doctors offices. Tried to drop off records. Dr.'s name not on directory but his life size photo on elevator door. Went to the 4th floor where the specialists in his dept are. Door locked and stated to call another no. The answering service was out of another century and uninformed. They struggle with communication. Looking for a Dr. that has a front desk and can handle receipt of medical records. A waste of time today read more

Absolutely terrible. Stay away from this hospital if you need surgery. Nurses were absolutely terrible with 0 bedside manner, late on medicine, and had no empathy. One of the nurses almost gave me the wrong medicine and twice as strong of a dose. read more

The Pine Ridge campus was mismanaged and understaffed.This is a patient safety issue and not best practices.Please contact Joint Commission of hospitals and report your issues,the scheduling system is total chaos.Routine biopsies are thrown in with regular surgeries left not having eaten in over 24 hours , no food or drink.Prisoners of war are treated better.They have no outpatient facility.The trauma patient is going in with minor cases.They also do not have a minor room.That is insane.My advise is run. read more

This was a horrible experience! I had to get a breast biopsy, and it turned out that Dr. David Smock has no idea what anesthesia is! Not only did he use cheap Lidocaine -- something I haven't heard mentioned since the '90s -- but he injected it into my chest and immediately started the procedure! He didn't even know that anesthesia takes 1 to 5 minutes to kick in. He just jabbed a needle right into the center of my chest! It was extremely painful! Guys -- you charge outrageous amounts of money for this procedure, and you don't even know how to administer proper anesthesia?! Do you have any conscience at all? For the price you charge, you should be using a whole tank of Lidocaine and making sure the patient feels absolutely no pain. You're working in a hospital, not a butcher shop! I was absolutely shocked by how unprofessional the treatment was. I deeply regret not reading the other reviews about Dr. Smock earlier. He's like the villain in every patient's story online. And by the way, I never even received the results of my biopsy -- no one bothered to follow up. It seems like all this hospital cares about is getting your money, and after that, they completely forget about you. That said, I want to express my gratitude to the mammography doctor, Alicia. She's a perfect example of what a real doctor should be -- incredibly kind, attentive, and genuinely compassionate with every patient. It's heartbreaking that people like her are so rare! read more

Surgery @ Physicians Regional N Excellent care & very kind people. Would highly revommend!! read more

After reading a lot of the negative reviews, we were ambivalent about my having surgery there. However, this is the hospital that my neurosurgeon operates in and after spending time there, I understand why she elected to go there.. I have been in both of the other hospitals in Collier County and I can tell you that the care at this hospital was above and beyond. I saw the Director of Nursing every day as well as my Hospitalist . The nursing staff was fabulous. It's a smaller hospital and they are completely hands-on. I had one minor problem and it was taken care of immediately. read more

My wish is for a Corporate head, NIOSH or OSHA to read my quick review of recent care in their ICU. Call buttons broke for a year with an unstable, unattended (for 3 hours) cardiac patient is unacceptable standard of care. MOST unacceptable is a patient having to call the hospital from their cell phone to get a nurse. (had to call twice) room getting dark, nothing on the call bed panel worked NO lights, NURSE alert NOTHING. Talk about FEAR setting in. ICING on this Disaster cake; Being handed a little bell to ring to get the nurse. Cried all night. Genuine fear. May 2024 read more

Physicians Regional - Physicians Regional Nurse Alert system. Was told by Karen in patient census has been broke for a year. - Hospitals Near Me - Naples, Florida

Horrible. Been there for 3 specialist appointments, all three were not impressive to put it mildly. Went other places for 2nd opinions and they were better. And they messed up billing twice. I've heard enough horror stories so I looked it up. The national and local hospital ratings had Physicians Regional as one of the very worst nationwide. Like in the lowest 87 (one star) out of 3600 hospitals nationwide! They recently had one of the largest Medicare fines, you will find. Imperative to do your research it will keep you from making the wrong choice! I've also seen in the reviews that a lot of ambulances take people there by default so told wife DO NOT dial 911 IF I need a Hospital. read more

This is by far the worst hospital I have ever been. I went there for severe stomach pain and constipation. They stuck me in a bed out in the hall right next to the nurses station. All I wanted to do was rest but that was impossible. They tried 4 times to draw blood. they keep sticking me and moving the needle around. finally the hey found someone who new what she was doin. she got right in. they came bac and said my heart enzyme were high. they said I may have had a heart attach. they did another test with the same results but just le me laying out in the hall. I waited another hour until the took me for a CAT scan and found out I had a Colin infection. the dotor wanted admit me and I told him no way. I wanted no more part of the circus. I say my heart doctor the next day and said my heart was FINE! he said that a infection and stress could cause the enzymes to rise. I will never go back to this place. I would not recommend it to my worst enemy read more

They responded to my less then favorable review inviting me to call them to discuss. The number they provided was the main number. After informing the customer service rep why I was calling she transferred me to some desk rat's voicemail. No call back yet read more

The admitting and registration is the bottle neck of the hospital! The intake people are nice and efficient. There is not enough of them! My husband has been waiting over 45 minutes to check in. It is stressful enough coming here for test! Then waiting it is RIDICULOUS ! read more

Make sure you register first at front desk with insurance and ID, get buzzer, then go to back to front desk then to department even if the registration person directs you to the department first lol. Hospital 3 business days in a row. read more

Physicians Regional - 1) Registration desk - Hospitals Near Me - Naples, Florida

Went to Physicians Regional Medical center today on Collier Blvd. I was seen by a PA (physician assistant) a very young lady who told me there was nothing that could be done for my very swollen knee. Waste of time and money. The company will charge a hefty copay and charge to Medicare FOR ZERO CARE!! Disgusting health care at Physicians Regional Medical center!!!! read more

ER experience was absolutely fine in every regard except for the arrogant doctor who treated me. Nurses, triage, check in, X-ray tech all pleasant and helpful. The doctor has no business working with people who are conscious. Total jerk who minimized my symptoms and arrogantly made a diagnosis before even talking to me. Won't be back. read more

I went to the ER on Collier with a severely broken wrist that eventually needed surgery to insert a plate with 10 screws holding it in place. EXCEPT for the ER doctor, the staff were great. I told the doctor I was in a lot of pain which was obvious. Instead of giving my a shot of morphine like they have done in the past for level NINE pain, the ER doctor gave my a 5mg hydrocodone! There is not a weaker opioid out there. I laughed in his face. He said "That's what I give to everyone with broken bone. Spoke with the ER manager and she said he was following their guidelines. This ER is a joke if you need pain relief. YOU HAVE BEEN WARNED read more

Disgusting and heartless. Came with a sick/labored breathing 17 month old. After an X-ray and a rsv swab, they came in to tell us we owe $2,000 immediately. We have had PICU stays for 5 days cost less. Not to mention the bathroom had feces on the wall and blood on the portable toilet. They made us wait hours for results, even with a sick baby. read more

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I am a practicing physician of 30 years. I visited the ED in December 2024 and regret it. I cannot recommend this hospital or any affiliated hospital, given that the doctor documented and billed for an exam he did not do. The insurance company (Aetna), arguing on my behalf, stated that this is common practice. Other important points to note are that they do not have surgeons on staff and use outside contracted doctors. One of these doctors recommended I be admitted for a dangerous procedure. When I refused per my personal doctor's advice, they gave me two choices: undergo a life-threatening procedure or sign out AMA. After leaving, they billed me $41,000 (adjusted to $7000) for IV and ED services already paid by my insurance. This has been in appeals for 7 months. They do not respond to calls or emails. You cannot speak with anyone other than a phone screener who writes notes for you and sends them to a nurse reviewer. Customer service does not follow through with emails. Aetna even called with me, and we got nowhere. They sent me to collections, and I am still receiving calls even though the bill was paid in full by Aetna over one week ago. A stark lesson learned on patient treatment by this company. At least I am a physician familiar with standard of care and proper procedures. I cannot imagine what others encounter at this unscrupulous hospital system. read more

Great place and staff Easy to make online appointments was seen on time with very little waiting nurse and PA were great asked all the right questions and supplied me with answers read more

My girlfriend went in there because she was having stomach issues and was unable to keep even water down. Was seen by dr gudes, and he had one initial conversation with her and then did not see him again. We were then told by the nurse that all he ordered for her was a shot of haloperidol and then from there on all the nurse did was bring in water and asked her to drink it. We asked if she could get fluids as she was throwing up the water every time she tried to drink it. Apparently dr Jeffrey gudes refused to order fluids and without a single conversation discharged her. We then asked to speak to him and were told that he didn't want to speak to HIS PATIENT. By far the worst hospital experience I've ever had. Dr gudes is a terrible doctor and I pray nobody has to be cared for by him ever again. Might I add that this was around midnight and the ER was not busy at all. Please whatever you do avoid this hospital if Dr gudes is working or any hospital he works at in the future. I wish I could give negative stars read more

Great doctors, nurses and techs A HORRIBLY run and managed medical facility Even the lady at the front desk quickly acknowledged the management issues at Physicians Regional Medical Center - Pine Ridge Road A real mess! read more

I wish I could give zero stars. I was terrified during my one week stay after surgery because there was such poor communication and direction to the nurses and nursing assistants. No one who came into my room had any idea what my condition was. no one kept track of my medication, it was all up to me. nurses clearly complained they didn't have supplies they needed, in one case they were even "hiding" supplies. at one point I had to call the outside number on my cell phone because after 20 minutes to call for assistance no one would come. Frequent moaning and crying from someone clearly in distress made me feel like i was in an asylum. There wasn't even a soul at the main desk at hospital entrance after 8 pm , anyone could walk in. in short, it was the worst possible hospital experience. it caused me to greatly fear my next surgery, but thank goodness my experience at Lee Memorial Hospital was 100% better. read more

I received the best of care from the early morning hours in the emergency room to the next evening when I was discharged from the hospital. Everyone attended to my needs with professional care. My husband and I are especially grateful to Dr. Thien Le, a hospitalist, who was in charge of arranging for the appropriate doctors' visits and necessary tests. He visited me often during my hospitalization to inform us of the next steps to my care, alleviating fears and concerns, and answering our questions. The nurses, technicians, and various service staff were accommodating and always professional. read more

I wanted to let you know of the situation that I had at the Physician Regional Hospital on Collier and hope that you are aware of the games the NURSING STAFF plays. My trip to the ER was unexpected, very fast and accommodating. However once the ER Physician (Dr. Brown) was done with his analysis, that lasted fewer than 5 minutes, there was a handoff to get you into the hospital and very long wait. As a result many in the ER we're waiting on medication from the admitting physician and the ER team cannot and will not provide any more medications no matter how bad you may hurt or need them. I had to wait almost 7 hours laying on a bed in the hallway while others waited almost 12 to 14 hours. This is not acceptable. My admitting physician, Dr. Weintraub was fantastic professional and well mannered. He is truly a pleasure to talk with and would not leave until you are satisfied. He listened to everything I said and when pointed out the irregular actions the NURSING STAFF played, he became very irritated and addressed the issues to them. There were several nurses that strived to provide excellent customer care. They are Nurse Debbie, Nurse Michelle and Nurse Ruby. All other members of the team were a joke and should be fired. Some of the nurses elected to administer medications "in their own fashion" and not the way the physician wanted. This caused issues as I had one medication that was given several different ways. Again not a good practice to follow. Food was above average. House keeping was nonexistent during my time staying at the hospital. The issue I have is the NURSING STAFF (Nurse Danielle and Nurse McNamera) played games with the patient. If they felt like helping you or bringing needed medications then everything was OK. BUT if you needed help, needed medicine or did anything that that did not like or want to do, then the NURSING STAFF would let you suffer and go without. They would lie to your face if you asked a question they did not like, tell you that they would do something and just go on their way without following up with the request. Distribution of medication for me was set at every 4 hours but I fast found that it was being brought between 4:45 and 5:30 min and lucky to get it then. Again unacceptable!!! I have caught them several times in a lie when asked a question. It is such a shame to be sick and the NURSING STAFF playing God to you and your health. That is not right. In addition to the majority of the NURSING STAFF, the CUSTOMER SERVICE REPRESENTATIVE that takes the calls from the patient's for assistance or other issues, most of the time they would acknowledge what you want and then not tell the nurse. This caused a major issue when you need something or help. So basically the NURSING STAFF with the cooperation of the CUSTOMER SERVICE STAFF made sure that very little work was actually done. Again this is bad for anyone seeking medical help. I met with the Director of Nursing to explain to him my findings and he was totally oblivious to what was going on in the Hospital. Changes and policy implementation start at the top. If it is wrong or does not work then he can hold the mirror up as the policy starts with senior management and works it's way down. I know there are other NURSES there that provide excellent care but the majority of the team is a JOKE. Knowing this might help temper which hospital you select as this one is way down on the recommendation list. The photo I took of my room was to be kept up all day and updated when something was done or if you got medication. As you can see, it was left blank with no names, phone numbers if you needed to call and ask for help , visit from various team members, etc. all was to be recorded. But as you can see, NOTHING. Maybe we should send them to penmanship classes??? Good Luck with your selection as you are going to need it!!! read more

Physicians Regional - They might as well take these down as no one is keeping them up!!!! - Hospitals Near Me - Naples, Florida

Please read this carefully. This place has many issues. After my friend had surgery, I stayed with them everyday. The patient care people? what a joke. they would open the door and yell in you good!!!! and occasionally bring in an ice water. One evening they gathered in the hall and just laughed and went on like it was a party. The nurse was even afraid to say anything. Seriously? You can't make this up. Communication was a ZERO. We were told in the am we were being discharged. Well the whole day went by with the same thing. More confusion on who said what. When we finally left we received an 85k bill. OK I get it ... We get 6 pain pills with a script that calls for up to 6 a day. what a joke. EVERYONE MUST BE A DRUG ADDICT. ready for this we called the hospital got the 3rd reception. She straight up disrespectful said go to the ER if your in pain. 85k and now you want more. then she hung up on us. I wish I could say it's over. SHAME ON THE PATIENT ADVOCATE AT THE HOSPITAL. You know who you are. pathetic to think you care for patients. She went on and on about everything being unexeptable. Said she would call the Doctor and handle everything and call us right back. She never did 1 thing ...PLEASE DONT GO THIS HOSPITAL. THERE IS ABSOLUTELY ZERO COMPASSION, ZERO PROFESSIONALISM. I HOPE YOU WORKERS READ THIS. YOU DONT LIKE IT TO BAD. GET ANOTHER JOB MORE SUITED FOR THE UP COMPASSIONATE!!!!!! read more

Absolutely terrible service. They show three minutes. Wait time sit there for an hour and a half. Nobody even talks to you go up to the counter. The girl is sleeping with her head on the counter. read more

Monday - fist day of vacation, my friends son who has autism and is non verbal hurt his baby toe and bone was showing. He was driven to the hospital by his parents and taken back to ER immediately. Staff was so amazing and eased everyone's stress - Dr. Togher was patient, kind, and just amazing. The staff worked so well together and the little guy was able to leave that day without being transferred an hour away. I can not that the staff enough and Dr. Togher for making it so comfortable for him. Thanks does not even cover it!!! read more

This facility and staff deserve ZERO stars. The care at this "hospital" is absolutely atrocious. When a doctor and nurse leave a patient sobbing in pain and proceed to laugh about it, is makes you wonder what kind of god awful people are employed at this "hospital" and if this is a job requirement to be hired here. It is absolutely frightening the lack of care and concern provided by these people. I can't call them medical staff as they are to awful and its an insult to those that provide care to patients. I wouldn't recommend this facility to another human being . Atrocious. read more

great staff. caring professionals who leave no stone unturned. special shout out to Dr Rudin,nurses Melody and Kendra. My personal experience was worth 10 stars. great people and professional as they come Thanks Anthony read more

Answering service will get you frustrated right off the bat. God forbid that a patient must never be able to speak with his her doctors office directly. Thus far, in three years, after countless messages with fort hard Knox answering service have I ever got a phone call back from my primary doctors office and that was back in 2019. My advice is to keep on calling if anything is urgent because they will lie to you about messages relayed, most calls / messages aren't even documented, and have you literally crying for mercy. read more

The share services, billing and refund center are horrible. They have no clue what their process and procedures are therefore they tell patients anything they want to get them off the phone. I have been waiting nearing 4 months for them to process my insurance claim refund. Every time I log on to the bill/payment portal I have a different balance and there is no way to track the payments, credits, and refund that have been applied. They have applied credits one day then removed them the next and when I call I get someone new and when they tell you they will call back you never hear from them and when you call in and ask to speak with the person who told me they would call back they are never available. Horrible attitudes, rude and no concern for customer service! William Nation read more

This is a different subject for me..my back had been in pain for years , so saw a pain management Dr. I needed surgery. I absolutely loved my Dr. However what the hospital doesn't tell you is that the floor Dr takes control of your care. He was a total jerk. Tried kicking me out after 3 days......they did just enough to get me out the door....b.t.w..if you're hospital dr is dr Cruise....run ! He lied and threatened me. Terrible experience. I could have picked another hospital in Naples because my Dr had privileges in both....stay away from physicians regional. You WILL be treated like crap. It's been months and I can't stop replying how nasty dr Cruise was......people you have choices.....you deserve to recover in peace and not threatened. read more

Would leave less if I could . Have relative in ICU for 3 days beyond critically ill ordered eeg for brain function so that we could make end of life decision at 7 am at 4 pm still not done was told it would be done at five with results called by seven at eight I call yes it was done but won't be read until noon tomorrow are you kidding me? One tech between two hospitals while on hold you listen to their advertisement on high quality neurological care-seriously you wait almost 48 hours in icu for something you can get outpatient urgently and that's quality-no it's insurance rip off and holding up icu beds insensitive and bad medicine maybe I should retake their ad on hold for them read more

I have had all good experiences at this hospital. I have only been to the ER and for imaging tests but everything went well on these visits. Nurses and doctors were kind and knowledgeable. I felt like I received adequate care. read more