Had a visit to the emergency room and received excellent care. We did not have to wait long and the…read moredoctor and nurses were very supportive.

Predatory pricing on minor medical issues. Their billing model is exploitative. DO NOT GO HERE!read more

Went for a pre op exam. Worse experience I've ever had with a medical office. The attending…read morephysician was a resident who was absolutely the worse doctor I ever met. First and most important she did not listen to a word I said. They took one BP reading which was inaccurate with a EKG that was incorrect. Asked questions about my health that were inane. Never met the supervisor until the last five minutes of the exam. She was as unqualified as the resident. I would not use NCH for splinter removal. Don't use the medical facility.

All of the staff here is absolutely amazing from the ladies at the front desk, the doctor's…read moreassistant, to my new doctor, Leydis Cantillo. Both my doctor and her assistant are so attentive, courteous, and helpful. I am SO GRATEFUL that my insurance selected them and feel like I hit the lotto in getting the best care. Having a doctor that genuinely cares about their patients and their health, addressing all of their concerns, and going out of their way in giving them the extra time and care instead (instead of just seeing them as another number) is so important and valuable to me. Despite being a new patient, I was able to get an appointment here right away. The facility is clean, as well. If I could give more than 5 stars, I would. Thank you so much to all of the wonderful staff here who I spoke with as every single one of them were super caring and helpful in assisting me. :)

This was my best ER experience ever! I was transported to…read morethis hospital from a nearby radiology office after a growth on my head began to bleed profusely. The EMT wheeled me into a room in the ER. I was immediately under the care of the ER RN. The doctor on duty examined me and asked for bloodwork. Based on the bloodwork the doctor recommended that I be admitted to the hospital to await a review of a surgeon. I agreed to follow the ER doctor's recommendation, but it wasn't long before the surgeon came into the ER and proceeded to perform an outpatient surgery under local anesthesia. When it was completed I was discharged, able to return home by myself. Although this all took place over the course of about five hours, In other ERs I lave waited longer than that just to be seen by a doctor. I am very pleased with my experience and would not hesitate to recommend NCH to others.

My dad was admitted to this hospital with urinary tract infection... he was there for three days…read more.. while he was there, his credit card and most of his cash was stolen from his room. Shame on me for thinking of hospital staff was above ripping off an 86-year-old man in such dire condition. I would report it, but I know that I have a better chance of getting struck by lightning than having any kind of positive response from the hospital administration. Make sure you go in with no money. There's a bunch of thieves working there!

Great care by Lydii , Jessica, Cassie, Lovely, Sophia and Bianca ! Sure hope food service…read moreappreciates the caring job Will does -

My wife was brought there by ambulance because she was throwing up and could not hold any food…read more The ER staff was nice. I asked if she was hydrated? They said we can tell after a blood test! Blood was taken and never tested!!! It was still on the desk when we left. After getting a shot she was asked to eat some food to see if she can tolerate it! They brought her Mexican food, beans, rice and pork!!! Of course she could not eat it. The nurse brought her apple sauce. We were sent home when my wife threw up again, this time the apple sauce. We would never go to that hospital again!!!

Our many days of experience here were very positive The…read morefacility is beautifully cared for, very peaceful The welcome area lobby is small but enough. A gift shop, plenty of waiting areas, Coffee cafe with Starbucks, player piano, staff very friendly with volunteers to help escort you to your place The rooms, elevators, staff, nurses were all as you would expect They just upgraded their whole computer system and it is great but staff is still learning Love that each patient room had a computer screen by the door with information Inside the rooms everything was well planned and spacious Plenty of help and all the staff from the Tech, to Doctors and nurses were friendly When you are so vulnerable and in pain, it is good to know there is a place that would take care of you like NCH

Good place if you don't mind not seeing a doctor. Been here since 8 am. It's 5 pm currently. I'm…read moreconfused as I thought a hospital was a place to see a doctor especially when it's costing thousands of dollars.

I scheduled what was supposed to be my annual physical, but before the appointment I was asked to…read moresign a form stating that I would not discuss any new health concerns, request medication refills, or address anything other than previously documented issues. I was told that any new concerns would require a separate appointment. As a patient, this made the annual physical feel much less valuable. One of the reasons many people schedule a yearly exam is to discuss new symptoms, changes in health, preventive care, and other concerns that may have developed since the previous visit. Being restricted from bringing up new issues made me feel that my healthcare needs were not being fully addressed during the visit. I understand that practices have scheduling and billing requirements, but the policy was frustrating and left me feeling that the purpose of the annual physical was limited. I hope the office will reconsider how these appointments are handled and communicate expectations more clearly to patients.

Extremely disappointing experience with Physicians Regional Healthcare…read more I had three visits at the Center for Wound Care and was shocked by the charges. My three visits totaled $5,722 in outpatient hospital charges: $2,878 for the first visit (about 30 minutes for an examination and dressing), $1,858 for the second visit (removing, examining and replacing the dressing), and $986 for the third visit, which lasted about five minutes and ended with being told the wound was healed and I didn't need to return. At my first visit, I specifically asked about the cost and was told not to worry because they would bill my insurance. I was never informed that these visits would result in charges of this magnitude. After receiving the EOBs from my insurance, I immediately contacted the wound care director. He agreed the charges did not sound accurate and said he would look into it. I emailed him the EOBs on July 7 and followed up three additional times, but never received an answer. I then contacted the patient advocate, provided all of the information and followed up multiple times with no response. I also contacted billing and clearly explained that I was disputing the charges. I was told the issue would be reviewed and someone would get back to me. Instead, after months of trying to resolve this, I called today and was told there was no record of my calls or dispute and that the account had been sent to collections. I am extremely disappointed by the lack of communication, accountability and willingness to address a legitimate billing concern. I gave Physicians Regional multiple opportunities to investigate and resolve this, and nothing was done. I will not be returning to Physicians Regional Healthcare. Anyone using this health system should carefully review their bills and insurance statements and ask detailed questions about charges upfront.

2 hours waiting was never even seen Do better NCH…read moreI shouldn't have to drive to Ft Myers to be seen by a dr

I was recently at NCH NE when i witness the most disturbing behavior from a security officer…read moretowards an employee he was excessively loud and acting erratic he told the young lady he knows people in higher positions that can take her job away and that he would get her fired I've never witnessed anything like this before i felt terrible and uncomfortable for the young ladies at the front desk i spoke to the nurse in the back and they advised me to write a review and that they themselves would right a report overall everyone was nice and took care of my family member that was in the hospital please to that security do better your behavior was uncalled for

I can not tell you how impressed I was with the attention to care my son received, from the moment…read morewe arrived the nurses, surgeons, anesthesiologist, PT, CNA absolutely fabulous.. I wish I remembered everyone's name.. I could not be more happy with the care my son received and the warmth that everyone gave to my husband and myself. The hospital itself was clean, did not feel like a hospital, everyone we encountered made us feel comfortable. Thank you for putting us at ease through a very difficult and emotional time.

4 hour wait in the lobby for just a room is ridiculous.. don't come here unless they dragged you in…read morea body bag.. worst experience of a hospital in my lifetime

I am a snowbird from the northeast. Today, unfortunately Easter day I had to visit the emergency…read moreroom. I dreaded it like poison. I can't begin to tell you what a pleasant surprise, and the quality of care that I received today top-notch to say the very least! I saw Christopher the PA and Nina a top-notch Nurse. They took care of me like I was a family member that they really cared about and liked! My fear is gone hopefully, I won't have to visit the ER again, but if by chance I do, I won't be afraid I would highly recommend, if you are in need of emergent care.

an important part of patient care is consideration for the patient and their time. I don't know if…read morethey are short staffed or what but this hospital is seriously lacking in patient care time. it makes me really upset especially since it's cold and uncomfortable. Why am I there for 5+ hours over a simple thing? This hospital really knows how to make you defeated.

Small facility and have limitations but they work hard to make the people happy. I was happy from…read morethe treatment I received.

I have always (with one exception) gotten consistently excellent care from admin. staff, nurses,…read moretechs and physicians. Coming to Florida from Baltimore (Hopkins patient) I did not expect top notch care. I highly recommend NCH Heart Institute.