Predatory pricing on minor medical issues. Their billing model is exploitative. DO NOT GO HERE!read more

I was brought to the ER for a non medical emergency. The nurse didn't take me serious at all. As I…read morewas waiting on the patient bed, I heard commotion down the hall, and that same nurse was talking about me, making fun of me & what i had going on and laughing very loudly to the other staff. The discharge doctor briefly explained what was going on with me but did not refer me to any other professionals and told me that it 'wasn't dangerous'. Nurses are unprofessional and don't take their job seriously. It was not my fault I was brought to the ER, it was a personal issue. This made me feel neglected, and added more to my plate than I already had. Horrible experience DO NOT COME HERE.

All of the staff here is absolutely amazing from the ladies at the front desk, the doctor's…read moreassistant, to my new doctor, Leydis Cantillo. Both my doctor and her assistant are so attentive, courteous, and helpful. I am SO GRATEFUL that my insurance selected them and feel like I hit the lotto in getting the best care. Having a doctor that genuinely cares about their patients and their health, addressing all of their concerns, and going out of their way in giving them the extra time and care instead (instead of just seeing them as another number) is so important and valuable to me. Despite being a new patient, I was able to get an appointment here right away. The facility is clean, as well. If I could give more than 5 stars, I would. Thank you so much to all of the wonderful staff here who I spoke with as every single one of them were super caring and helpful in assisting me. :)

Dr. Riveron is booked & I had to see a nurse practitioner…read more Front office is very over-worked & under staffed. So much so that several employees left. I will probably need to switch my primary care physician.

My husband had a seizure and was taken by ambulance to NCH North at our request…read more When I arrived I was asked to wait as they hadn't assigned a room for him yet. The wait was roughly 7 minutes. They did the preliminary work up, & the first nurse he had was great. Got him situated and comfortable-then came a male nurse who I best can describe as snarky. Not happy, dismissive, and inattentive. It was probably an hour before they wheeled in a monitor with a neurologist on the screen-no doctors yet. We were in ER from 11:30 am until 5:45pm before being taken upstairs. In that time male nurse came in only about 4times 2x because I went to the desk asking for him. 1neuro on the screen and 1doctor for 5minutes. I give them a C- No pillow, no blanket, no water, & it's freezing in there. We were told they were waiting on transfer, & it'd be 10 minutes...that became 45 minutes later. On the up note-he was placed on the 6th floor, & that nursing staff is the best in town. Always accessible, I felt they could have checked in more regularly without having to be summoned by the bell, but I give that floor an A. Kind, knowledgeable, skilled, & clean. He was able to sleep well at this hospital which was totally different from when he had surgery downtown. NCH Downtown gets a D- for care, cleanliness, comfort, & nursing, 3rd floor was a nightmare, filthy, call button not answered for 45 minutes or more. Transfer gurney was filthy, room bed had broken wheels with pieces left scattered throughout the room. Loud nurses in the hall, no prior check for disability which put him in a room with everything on the left when he can't move his left. NCH North is where to go!

I would give 1 star, but I am being generous due to the fact that I went here right after…read moreChristmas, 12/27/2025 and they might have had a skeleton crew on. But, can a hospital legitimately ever be short-staffed? I had an accident and EMS brought me here (if you have a choice, choose another hospital). ER doctor P seemed overworked and not very concerned about me. They did CT scans and discovered a broken hip. I was kept in the ER from 2 pm until 1230 am when "a room became available." When I got to my room on the 4th floor, I asked the nurse, "how did a room become available at 1230 am, someone just died?" She said that my room was available when she started her shift, 7 pm, but the admitting doctor S was "too busy to do the paperwork to admit me." I was told that I would have hip surgery the next day (Sunday, 12/28/25) after 3 pm. Thus, I was surprised and annoyed that from 130 am until 5 am I was disturbed 4 times by Dr. S, tech for bloodwork, tech for xrays, nurses. I said to one of the techs, "Why do this in the middle of the night? Why not tomorrow morning?" She said Dr. S had ordered it. Next day 12/28 was just lying in bed with IV waiting for surgery. After 4pm I was taken to pre-op. Surgeon, a different Dr. S, explained procedure and so did anesthesiologist. Surgery was around 6 pm and after recovery I got back to my room around 730pm. Nurse would only give me some lousy crackers fearing I might vomit. Didn't get any real food until next morning. Monday 12/29 hospital staff seemed a slight bit better. Hospitalist Dr. R stopped by and she explained things. Even P.T. came to get me up (very painful) and she discussed my situation. Marketing people from Encompass Rehab came to see me and I told them - good, take me! I finally escaped NCH North around 330pm on 12/30 by ambulance transport to Encompass Rehab. Bottom line: if you have a choice, choose another hospital! Your life may depend on it!

I am rating 5 star as to quality of care I received post op last Friday and Saturday, Jan 8-9-10,…read morethe compassion and caring of the nursing staff was amazing!! Mel, Jill and Blerta were excellent nurses and Amanda was a great aide. They made me feel validated with my pain, cared for my comfort And never were bothered my my calls for assistance Thank you ladies PS THE food there is amazing!!

Great care by Lydii , Jessica, Cassie, Lovely, Sophia and Bianca ! Sure hope food service…read moreappreciates the caring job Will does -

Our many days of experience here were very positive The…read morefacility is beautifully cared for, very peaceful The welcome area lobby is small but enough. A gift shop, plenty of waiting areas, Coffee cafe with Starbucks, player piano, staff very friendly with volunteers to help escort you to your place The rooms, elevators, staff, nurses were all as you would expect They just upgraded their whole computer system and it is great but staff is still learning Love that each patient room had a computer screen by the door with information Inside the rooms everything was well planned and spacious Plenty of help and all the staff from the Tech, to Doctors and nurses were friendly When you are so vulnerable and in pain, it is good to know there is a place that would take care of you like NCH

An awful place to be emitted for care. The staff is totaly inconsiderate of patients peace of…read moremind. Doors slamming, things being dropped, having personal conversations at patient room doorways all hours of the day and night like it's a big party. Staff entering the rooms at night and leaving the door open everytime they exit. Very immature acting staff. None responsive or delayed responses for info or just answering an alarm. 2 days with no sleep. I don't recomend.

Was at 8340 Collier Blvd. recently, doctors offices. Tried to drop off records. Dr.'s name not on…read moredirectory but his life size photo on elevator door. Went to the 4th floor where the specialists in his dept are. Door locked and stated to call another no. The answering service was out of another century and uninformed. They struggle with communication. Looking for a Dr. that has a front desk and can handle receipt of medical records. A waste of time today

No hip aa as the whole waiting room hears all sensitive patient data screamed out in lobby full of…read morepeople waiting 1.5 hrs for lab because FOX News glaring on 2 televisions in the lobby. Such class indeed. Never again

2 hours waiting was never even seen Do better NCH…read moreI shouldn't have to drive to Ft Myers to be seen by a dr

I had to go here twice within a few weeks. The front staff were very helpful. The dr I saw the…read morefirst visit was super nice. The nurse practitioner the second visit was short and seemed stressed. I would definitely go back if needed though.

4 hour wait in the lobby for just a room is ridiculous.. don't come here unless they dragged you in…read morea body bag.. worst experience of a hospital in my lifetime

Very impressed with the facility as well as the staff here. Came to scout out some volunteer music…read moreopportunities. Haven't been here at Healthpark hospital for several years. The two orgs connect by a hallway so you can walk indoor back and forth. Parking is an ease. Sadly but vitally there is now great security. You must show ID as well as them taking a pic of you before entering. The Childrens hospital is new and as awesome as the lobby of Healthpark. It looks like a mall here, clear elevators, stores and coffee shops ease the negative thoughts of having to be here when you rather not. The children's hospital is bright, happy, and they just got a brand new electronic piano in the lobby. (I got to break it in! ). Open and clean, this place still smells new. There's a gift shop, lots of different seatings for waiting. There's a wall size screen for movies, Tv, Whatever. I regret no pics of it but my mind was occupied by business. Will def take one next time. Every single staff member that I passed during the hours I spent there were friendly, smiled and helpful. Btw they do employ a music therapist, Love it. (My first career) We are so blessed to have this caring institution here.

I am a snowbird from the northeast. Today, unfortunately Easter day I had to visit the emergency…read moreroom. I dreaded it like poison. I can't begin to tell you what a pleasant surprise, and the quality of care that I received today top-notch to say the very least! I saw Christopher the PA and Nina a top-notch Nurse. They took care of me like I was a family member that they really cared about and liked! My fear is gone hopefully, I won't have to visit the ER again, but if by chance I do, I won't be afraid I would highly recommend, if you are in need of emergent care.

Nothing they're incompetent. They misdiagnosed me with a deadly disease. The most deadly form of…read moreleukemia which I do not have. My oncologist almost fell out of his chair when he read the report and that's not the only thing that they've done to me I could go on and on and on, but it's not worth my breath. I understand why they call it. The hospital never come home.

Small facility and have limitations but they work hard to make the people happy. I was happy from…read morethe treatment I received.

I have always (with one exception) gotten consistently excellent care from admin. staff, nurses,…read moretechs and physicians. Coming to Florida from Baltimore (Hopkins patient) I did not expect top notch care. I highly recommend NCH Heart Institute.