Had a visit to the emergency room and received excellent care. We did not have to wait long and the…read moredoctor and nurses were very supportive.

Predatory pricing on minor medical issues. Their billing model is exploitative. DO NOT GO HERE!read more

We are on vacation and my son got terribly sick. They made the intake process easy and painless…read moreeven though we are from out of town. They were able to do a strep test with results then and there! Wrote us a prescription to fill and we were out the door. Great people and kind to my son.

Went for a pre op exam. Worse experience I've ever had with a medical office. The attending…read morephysician was a resident who was absolutely the worse doctor I ever met. First and most important she did not listen to a word I said. They took one BP reading which was inaccurate with a EKG that was incorrect. Asked questions about my health that were inane. Never met the supervisor until the last five minutes of the exam. She was as unqualified as the resident. I would not use NCH for splinter removal. Don't use the medical facility.

This was my best ER experience ever! I was transported to…read morethis hospital from a nearby radiology office after a growth on my head began to bleed profusely. The EMT wheeled me into a room in the ER. I was immediately under the care of the ER RN. The doctor on duty examined me and asked for bloodwork. Based on the bloodwork the doctor recommended that I be admitted to the hospital to await a review of a surgeon. I agreed to follow the ER doctor's recommendation, but it wasn't long before the surgeon came into the ER and proceeded to perform an outpatient surgery under local anesthesia. When it was completed I was discharged, able to return home by myself. Although this all took place over the course of about five hours, In other ERs I lave waited longer than that just to be seen by a doctor. I am very pleased with my experience and would not hesitate to recommend NCH to others.

My dad was admitted to this hospital with urinary tract infection... he was there for three days…read more.. while he was there, his credit card and most of his cash was stolen from his room. Shame on me for thinking of hospital staff was above ripping off an 86-year-old man in such dire condition. I would report it, but I know that I have a better chance of getting struck by lightning than having any kind of positive response from the hospital administration. Make sure you go in with no money. There's a bunch of thieves working there!

Great care by Lydii , Jessica, Cassie, Lovely, Sophia and Bianca ! Sure hope food service…read moreappreciates the caring job Will does -

My wife was brought there by ambulance because she was throwing up and could not hold any food…read more The ER staff was nice. I asked if she was hydrated? They said we can tell after a blood test! Blood was taken and never tested!!! It was still on the desk when we left. After getting a shot she was asked to eat some food to see if she can tolerate it! They brought her Mexican food, beans, rice and pork!!! Of course she could not eat it. The nurse brought her apple sauce. We were sent home when my wife threw up again, this time the apple sauce. We would never go to that hospital again!!!

I took a friend here! I was amazed how nice everyone is! Especially the women on the second floor…read moresurgery waiting room! Debbie, Ann Betty and Kitty!

Good place if you don't mind not seeing a doctor. Been here since 8 am. It's 5 pm currently. I'm…read moreconfused as I thought a hospital was a place to see a doctor especially when it's costing thousands of dollars.

I scheduled what was supposed to be my annual physical, but before the appointment I was asked to…read moresign a form stating that I would not discuss any new health concerns, request medication refills, or address anything other than previously documented issues. I was told that any new concerns would require a separate appointment. As a patient, this made the annual physical feel much less valuable. One of the reasons many people schedule a yearly exam is to discuss new symptoms, changes in health, preventive care, and other concerns that may have developed since the previous visit. Being restricted from bringing up new issues made me feel that my healthcare needs were not being fully addressed during the visit. I understand that practices have scheduling and billing requirements, but the policy was frustrating and left me feeling that the purpose of the annual physical was limited. I hope the office will reconsider how these appointments are handled and communicate expectations more clearly to patients.

Extremely disappointing experience with Physicians Regional Healthcare…read more I had three visits at the Center for Wound Care and was shocked by the charges. My three visits totaled $5,722 in outpatient hospital charges: $2,878 for the first visit (about 30 minutes for an examination and dressing), $1,858 for the second visit (removing, examining and replacing the dressing), and $986 for the third visit, which lasted about five minutes and ended with being told the wound was healed and I didn't need to return. At my first visit, I specifically asked about the cost and was told not to worry because they would bill my insurance. I was never informed that these visits would result in charges of this magnitude. After receiving the EOBs from my insurance, I immediately contacted the wound care director. He agreed the charges did not sound accurate and said he would look into it. I emailed him the EOBs on July 7 and followed up three additional times, but never received an answer. I then contacted the patient advocate, provided all of the information and followed up multiple times with no response. I also contacted billing and clearly explained that I was disputing the charges. I was told the issue would be reviewed and someone would get back to me. Instead, after months of trying to resolve this, I called today and was told there was no record of my calls or dispute and that the account had been sent to collections. I am extremely disappointed by the lack of communication, accountability and willingness to address a legitimate billing concern. I gave Physicians Regional multiple opportunities to investigate and resolve this, and nothing was done. I will not be returning to Physicians Regional Healthcare. Anyone using this health system should carefully review their bills and insurance statements and ask detailed questions about charges upfront.

We were visiting family when my husband, who has a cardiac history, began having chest pain. I…read morepulled up the NCH website to find out where their Heart Institute is located. Found nothing. It must be virtual. Called Baker Hospital and no one answered. (Yes, really. I ended up in phone jail.) So we drove to the north Collier ER, believing it was attached to a hospital. It isn't. Despite all this confusion in that system, the care was quick and competent. Thank you to Carolina and the others who quickly got things under control. But they then had to transport my husband to Baker Hospital, which is where the cardiac docs are...and it should have said that on their sites. Heart attack? Chest pain? Baker downtown. My husband did not want to call 911 but I should have. I was in healthcare for many years and the NCH sites are confusing. They need to be cleaned up fast with a clear indication of their services/location, especially since Naples draws so many older visitors throughout the year.

All of the ERs in Naples have similar poor reviews and unfortunately they're all mostly true. It's…read moresad because I'm sure everyone is under staffed especially since Covid. There are people here that seem to be in major distress and just not able to get helped properly. This one guy has been in hysterics crying for help verbally for over an hour just saying please help me and sitting in a room waiting. It sounds like someone out of a horror movie.

I can not tell you how impressed I was with the attention to care my son received, from the moment…read morewe arrived the nurses, surgeons, anesthesiologist, PT, CNA absolutely fabulous.. I wish I remembered everyone's name.. I could not be more happy with the care my son received and the warmth that everyone gave to my husband and myself. The hospital itself was clean, did not feel like a hospital, everyone we encountered made us feel comfortable. Thank you for putting us at ease through a very difficult and emotional time.

4 hour wait in the lobby for just a room is ridiculous.. don't come here unless they dragged you in…read morea body bag.. worst experience of a hospital in my lifetime

The hospital is great. Doctors and nurses are great. We' ve had trouble with the billing…read moredepartment. Be careful of what you get in the cafeteria. THEY CHARGED $9.00 FOR EIGHT OUNCES OF YOGURT. One of the people in line said cashier is deaf so all she could do is point at the screen when I asked so I paid $9.00 for 8 oz of yogurt out of a bulk container that might be worth fifty cents. If you have a family member staying at Baker Hospital bring a sack lunch and skip the cafeteria.

I am a snowbird from the northeast. Today, unfortunately Easter day I had to visit the emergency…read moreroom. I dreaded it like poison. I can't begin to tell you what a pleasant surprise, and the quality of care that I received today top-notch to say the very least! I saw Christopher the PA and Nina a top-notch Nurse. They took care of me like I was a family member that they really cared about and liked! My fear is gone hopefully, I won't have to visit the ER again, but if by chance I do, I won't be afraid I would highly recommend, if you are in need of emergent care.

Five stars hardly feels like enough for Dr. Orringer, his nurse Margarita (known as Maggie), and…read moreSandra, APRN. I have never experienced the level of care, kindness, and personal attention that I received from Dr. Orringer and Margarita. They took their time, carefully reviewed my medical information, and truly listened to my concerns. They made me feel like family, and that means so much when you're worried about your health. Margarita deserves special recognition. She personally called to check on me and followed up with such warmth and compassion. Knowing someone cares enough to make that call makes a real difference. She and Dr. Orringer are warm, kindhearted people. The world needs more people like them. Sandra, APRN, also provided thoughtful, attentive care and helped make this a reassuring experience. All three are a tremendous credit to this hospital. I'm so glad I found this team. Thank you for your patience, your thoroughness, and above all, your kindness. I felt heard, respected, and cared for every step of the way.

Small facility and have limitations but they work hard to make the people happy. I was happy from…read morethe treatment I received.