Albany PT has THE BEST physical therapists. I've been going there for years, and they've fixed my…read moreknee, ankle, and wrist. That said, they've joined with a new group and you must keep your receipts and check your bills carefully! Despite paying my copays at every visit, such that I had a 0 balance, Albany PT sent me a bill. When I called to inquire, I was told that my insurance company had tripled the required copay on one specific date, causing me to have a balance due. When I called the insurance company to find out about my changed copay, they had no record of a copay change, or any amount due. Insurance had fully paid their part and I had fully paid my part. The billing contractor for Albany PT was insistent that the EOB showed a required triple copay for one specific date -- but she was unwilling to share the EOB with me! Something sketchy going on in the billing department...

I'm disappointed by my experience here. Took a while to get an appointment, but that's to be…read moreexpected as a new patient. Once there, I really liked my PT - Eric. He was kind, seemed to know what he was doing, felt he could help me with my chronic low back pain and elbow tendonitis. I was feeling hopeful when I left. He said he'd like to see me twice/week if possible. Went straight to book the appts at the front desk, but was told they couldn't get me on the books with him again for three weeks. Not great for continuity or knowing whether I was doing the exercises correctly, but I figured it would get easier with time, so I made two appointments, three and four weeks, respectively from the first. After patiently waiting the three weeks, unsure if the exercises were helping or making things worse, it was the day before my 2nd appt with Eric, which I was very much looking forward to, and I got a confirmation text saying I had an appt the next day with "Nia." I looked on the website and she is a PT assistant. And, more importantly, not Eric, who I had the appointment with. That I waited three weeks for. I called to explain this and was told that they don't have enough PTs and that's part of the deal that you'll be seeing PT assistants. No one explained this from the beginning or even mentioned it when I was told by the front desk person I had two appts booked with Eric. This is not the way to treat patients. Eric might have been great and helped me with my pain. I'll never know. I won't be going back.

Nice group. Entire staff cares about their clients. Attentive to the needs of their clients. My…read moreinsurance changes on Jan 1 2026 and unfortunately will not be able to return. Thank you all for your great care!

Always on time. Therapists are kind and considerate, knowledgable and experienced. I recommend them…read moreall the way.

Andrea has been a life send! I was having trouble controlling my newly diagnosed lymphadema after…read morebreast cancer surgery and treatment, and she helped me to map out a treatment plan with early interventions, took regular measurements, did a week long intensive hand/arm wrap, and is now doing monthly maintenance treatments. I am glad she got me into a treatment plan early which significantly reduced the daily swelling and has given me the best chance for keeping my condition controlled at Stage 1. She has come to my house on time for every appointment and is very encouraging and warm. Thank goodness for her!

From the owner: I provide physical therapy in your home or community. I am able to provide effective treatment for:…read morelymphedema, vertigo, orthopedic conditions and injuries, and neurological disorders such as stroke, MS, Parkinson's, etc. I am able to accept self pay cases and can help you submit to your insurance, company, and am also able to bill Medicare Part B directly for you.

Joe is a knowledgeable and a caring practitioner. He is attentive in his presence and attuned to…read morewhat's happening. I highly recommend his services.

Quality of care is exceptional. I've been a patient of both mother and son for over 10 years. I…read morehad a serious shoulder problem and a jaw misalignment--both were corrected and the problems never returned.

I've had five appointments with this PT office. Two of them went great. With one of them, Linda…read moreAvery was over 45 minutes late, and there was no communication or apologies from her or the office staff regarding wasting my time. Another time I showed up for my appointment only to be told that my PT was sick - no attempt to call or email me to let me know. With this fifth (and absolutely final) appointment the entire office was closed during my scheduled appointment (at 11:15 am - regular business hours), no note, no message to me, nothing. Absolutely worst customer service I've ever gotten from someone in the medical field. I wouldn't bother wasting your time with this PT, because they will absolutely waste yours.

Linda is an amazing practitioner. She has helped me immensely with my pelvic issues since giving…read morebirth a few months ago. I couldn't even stand up straight before seeing Linda and in 3 visits I have no pain! I have seeing other chiropractors for my pelvic issues but I was so glad to find Linda since she specializes in pelvises. I recommend her to all my new mom friends!

3/30/26: DO NOT go to Physical Therapy Innovations in El Cerrito. Extremely rushed & distracted…read morestaff, extremely hot & stuffy air, seriously unsanitary bathroom like a truck stop. The intake appt was about 10 or 15 mins & $150 out of pocket. Avoid. This is a slop shop that will overcharge & give only the very minimum. My intake appt was between 10 & 15 mins & rushed, with a very distracted staff. I do not feel that this was nearly enough time to learn about my injury, or show me how to do any exercises, or do any lifestyle PT coaching of any kind. The PT told me to do 2 exercises I was already doing. This was inadequate medical care. All of the staff were polite, friendly & professional. But rushed & distracted. My guess is that the issue was not the staff, but with the apparently intense schedule & metrics required by the business owner. The owner is promoting his 21+ adult content graphic novel(!!) & singing career in the waiting area. The bathroom was filthy with mystery fluid on the toilet seat, on the floor around the toilet, & on the sink & on the floor around the sink. Trampled used tissue paper on the floor & other trash scattered around. The trash can itself was very wet & the lid stuck shut so people were just throwing things on the floor. Because tissues were trampled down flat & fluids were on the floor, clearly it had not been cleaned or checked in substantial time. Like a truck stop restroom. I should have taken photos of it in this condition, but I REALLY had to use the facilities so I grabbed a can of Lysol that was laying on the ground & I sprayed the toilet down with Lysol & I threw away some of the trash on the floor. The entire facility had extremely hot & stuffy & muggy air. No ventilation in sight. The humidity of a nightclub, like lots of people breathing into an enclosed space. Unclean air & total lack of ventilation is how airborne disease spreads, & how airborne pathogens like covid spread. Stuffy to the point that almost everyone including staff had wet hair & wet shirts sticking to them from sweat. I tested myself for covid after the appt every other day for a week, & thankfully I didn't catch covid there, but I would not have been surprised if I had. Very crowded & very noisy group exercise room. No masks on anyone. After the appt I talked to 3 people in the neighborhood & they'd been there, & both said their appts were never over 15 mins & neither of them were satisfied with the medical treatment they had received. One of them only went to 2 appts then changed to a new PT because of bad service. Both of these people paid cash out of pocket because this place didn't take their insurance. One of them saw that they billed her insurance $500 for the 10 min appt, & the insurance would not pay it. She was under the impression that her insurance would pay it eventually, but she was stuck with the bill. This place didn't take my insurance either. Apparently many people in the neighborhood know this place is no good, & I wish I had asked around before scheduling there & giving them $150 cash. Avoid this place! Highly distracted & rushed staff do 10 to 15 min appts & charge $500 for it, they don't take insurance, seriously stuffy air & bad ventilation, very unsanitary bathroom. I'd like to save other people from having negative experiences at this place - every other PT I have ever been has been so much better than this place. RUN! 4/26 UPDATE: I stand by everything in my review. All staff were polite, friendly, professional, efficient & knowledgeable. My appt was less than 15 mins. I checked the time. The 4 other people I spoke to also said that appts were never more than 15 mins. This is not enough time. I will ask my neighbors to add their reviews so there are similar comments from more people. Again, all appts were consistently less than 15 mins for all 4 of us. My neighbor confirmed that her insurance was billed $500 for 1 appt. The poster in the waiting area promotes Allen Ling's graphic novel company, including a QR code to his website. See the graphic novel poster. This QR links to an "age restricted content" page requiring a box to confirm they are of age to access "information of an adult nature & subject matter, which might depict sexual activity & erotic art." I didn't confirm because I didn't want to view adult content. Search "Allen Ling graphic novel" or "Daughters of Django graphic novel" for more info. The QR in the poster worked while I was in the waiting area, & when I added this review. Today the QR doesn't work to his website gen7comics.com The facility was very hot & stuffy, above 68-70 degrees. Most people had wet hair & wet shirts from sweat. It was much hotter inside the building than outside. The CO2 ppm reading was above 900, which is close to unsafe air, indicating a high level of recently exhaled air (~1.33%). That means people are breathing air that was recently in someone else's lungs. HVAC experts & the CDC recommend 800 ppm or less.

Their business practices are disrespectful of patients. When I signed up for February membership in…read moretheir aquatic physical therapy program (where you pay by the month and can come as often as you would like), they neglected to inform me that the pool would be closed for a week for regularly scheduled maintenance. In years past, they would prorate the cost when the pool was closed for a week for maintenance, but they decided not to prorate this year, and they did not inform any patients of this change in policy until after the fact. Edit: The owner's response to my review is a HIPAA violation.

Vivian Goo is a highly skilled, very professional, and incredibly effective, hands-on physical…read moretherapist. She was able to help cure what had been chronic pain issues in my body, including gluteal and hamstring pain, and she helped straighten the angle at which my right leg has naturally splayed since childhood. And she helped me strengthen my core and center my stance which has helped my whole body. She is amazing.

Of the 20 or so physical therapists i've worked with in my life, Ms. Goo provides the best hands on…read moretherapy and clear instructions how to carry on the healing at home. Her treatments and exercises were far more effective than what I got from Kaiser. She has helped me with a rotator cuff injury and repetitive stress issues in my hands. Its hard to decide to pay cash for physical therapy, when you could use your insurance, but when the other folks aren't fixing the problem, I find it's well worth the expense!

Patrick is a true master at his craft. After total reverse shoulder replacement surgery, I needed…read moreto find a hands-on professional who could help me rehab. Boy was I lucky to find Patrick. He works one-on-one with his clients, and he is super focused and intuitive about how to help them. He worked on my shoulder to break up the scar tissue and gradually reestablish a full range of motion. Using his wisdom, experience, and creativity, Patrick developed different exercises and activities which helped me regain strength and control. I am deeply grateful to him for helping me make a complete recovery. I have worked with many other physical therapists over the years but Patrick is the very best.

Love this place. I see Amy on Thursday's and I hear that Patrick is great as well. Theresa the…read morereceptionist is friendly and very accommodating. It's refreshing to see PT's who actually enjoy their jobs and take time to listen to you. Highly recommended.