I got take-out once and ate in once but I won't be going back.
When I was ordering take out for my family, I called and asked for 3 orders of pork and shrimp salad rolls and 2 orders of spring rolls. The person on the phone kept saying 2 salad rolls per order, which I knew. That's why I specifically asked for 3 orders and not 2 salad rolls. This went in a circle for a good 3 minutes and I finally said that I would come there and order. When I got there, I took the menu and showed her that I wanted 3 orders of A1 (the menu number) and 2 orders of A3. The food didn't take too long but when I got it home she still had it wrong and only sent 1 order of spring rolls. Not a great first impression.
A couple of weeks later, I went to have dinner with a friend hoping that they had worked out the kinks..... No such luck. When we got there it was about half full. We took a table at the back and were brought water right away, but no menus. After about 15 minutes I had to ask and then we got them. Both my friend and I ordered spring rolls to start and different dishes. It took a very long time and when we were served, it was our main course, and mine was wrong. I pointed out that my meal was supposed to have two kinds of pork and it didn't. He said sorry and went to the kitchen to bring me a fork, which I didn't need. Again, I said that my meal was incorrect and also pointed out that we had not received our appetizers. He went back to the kitchen and came back with another employee. I explained again that my dish was missing one of the pork items. She looked at my plate, pointed at the pork that was there and said "that pork". I was getting really frustrated at this point so I picked up the menu and showed her the description of the meal. She finally acknowledged that what I had ordered was not what I had, but said that they had decided not to used that kind of pork anymore (it is listed on several dishes on the menu and nowhere does it say they don't have it or they are out). I was not told that when I ordered because if I had known, I would have chosen something else. When I said that she smiled and walked away. Realizing that I would not be getting any resolution I ate it and it was not bad. Our spring rolls finally came when we were done our meals but I didn't want to sit there anymore so I took them home for my daughter. When I got the bill, I was charged for the whole dish, even though it was missing 1/3.
Disappointing as I was excited for them to open so close to home. read more