The biggest ding about Pho Hoa is that I recently learned they are a chain per the Boston Globe article that was posted in the dining room. I was much happier being ignorant of this....daydreaming that a young, entrepreneurial, recently immigrated Vietnamese couple started their dream restaurant in the heart of upcoming Malden Center. Alas, this isn't the case. I always secretly wondered if it was backed by some well organized, local crime boss or what.....because the decor is amazing for the usual standards in Malden. Nope, just another Capitalist realizing that Americans are hungry for ethnic fare.
You don't go to a Pho restaurant to order crab rangoon, duh. The Pho, and I've tried about five different variations, never disappoints and is obviously their signature dish. The broth has a rich, deep flavor and you know they took their time perfecting the recipe and simmering it for hours on end. The side of basil and mung beans is always fresh and the siracha/hoisin batches on the table are rarely empty. It really is a perfect meal no matter if you go with tendon or brisket.
The fresh spring rolls are also near the top of my want list every time I walk through the door. Clear shell with vibrant colors of various veggies and herbs in the middle....each bite is perfectly matched with the rich peanut sauce that comes with them. I wouldn't care if I only ordered these and a medium sized bowl of pho every time I stepped foot in the door.....they could remove all the other dishes from the menu and I'd be there at least once every month or so to indulge.
Why this fell short of five start perfection is because of the service. Ladies, do it with a smile! Some of the servers look downright miserable when you walk in, especially when I arrive later at night.....like they've had enough. I realize the service industry isn't the most pleasant place to be but I also expect a hello and a smile every once in awhile. I can't stress enough that tips go up when pleasantries are abound, so take notice. I sometimes feel rushed out too, even though the restaurant has never been completely full. These things aren't going to make me stop going, but they do hurt your overall score.
Go for the pho and don't stay for the service.....there are few pho places within 3 miles (made sure to keep Cambridge or Boston out of my range) that stand up to what they can offer you in terms of authentic, Vietanamese pho.
NOMMY FOUR STAH! read more