Alex is awesome! Professional and friendly and does an amazing job! We've used him twice already…read more First, we hired him to fix one of our condensers. Then we hired him to clean our five units. Great job! Highly recommend.

I hired HVAC Hunters for a refrigerant recharge. The technician told me, based on his professional…read moreexperience, that this recharge would get my system through the summer. I took him at his professional word and approved the work on that basis. It did not last 12 hours. The system stopped working the same day. Only afterward did I read the fine print on the invoice, which says the opposite of what I was told in person: that a recharge carries no guarantee of operation for any period of time and that the refrigerant may keep leaking. So I was sold a "summer" fix verbally, handed a disclaimer in writing, and left with a system that quit before the next morning. To make it worse, no one had the courtesy to call me and let me know the outcome of the conversation with their technician. Having managed large operations for years, I know there's a right way and a wrong way to do business: set honest expectations, stand behind what your technician promises, and communicate directly. None of that happened here. My advice, get every promise in writing before you approve any work, or better yet, call someone else.

For starters, I am actually a supplier to A & W Certified Cooling. I met Steve a few years ago…read morewhile I was soliciting his business. When I first met him I had no idea that he was the co-owner of the company. He was extremely nice to me and was very receptive. He wound up setting up an account with my company and began to do business with us. I say this because in my line of business you get a lot of people that can be rough around the edges and tend to not treat sales people very fairly. Anyway, fast forward four years and I wake up to my Air conditioner blowing very lightly with barely any cold air coming out of the vents. I run outside to check on my compressor and notice that the motor and lines are frozen solid. I of course panic and shut the system off. A relative who knows a little bit about HVAC tells me to let the system defrost overnight and contact a professional. I thought of contacting a company that I've used in the past, but the last time they came it was for a heating issue that ran us $1100.00. They had to come 3 times for the same problem and each time they sent a different tech with different diagnosis's and parts that needed replacement. I decided to call Steve and ask him if he knew a reputable company that I could contact. I was under the impression that A & W only handled commercial accounts. Steve told me that he would personally come to my home to take a look. He told me that he would swing by at a given time and I made plans to leave work early to meet him. Sure enough, he was at my front door at the time he said he would be. Now my wife and I are germaphobes and we take off our shoes at the front door and don't allow anyone to walk in our home with shoes. I had to let Steve know that he had to wear booties over his shoes before he came in. It's always a bit uncomfortable to ask people to comply especially when they're there to perform a service. Anyway, Steve had no problem taking off and putting on the booties every time he had to come in and out of the house. That alone was going above and beyond. Steve, wound up checking the entire system and concluded that the system was low on Freon. Possibly due to a leak somewhere. Anyway, he added Freon and added a leak sealer to the system. He spent about 1-1/2 hour and answered all my questions and explained everything that he was doing. He was extremely fair with the price. What was much more valuable to me was his honesty and sincerity. It's hard to find people with integrity nowadays. Will definitely call Steve in the future should I need their service again.

Nightmare of a company. We brought these guys in to help identify which condenser belonging to my…read moreunit and to help troubleshoot it. It took multiple call outs just for them to identify the wrong unit. I helped them power cycle, spent time with them troubleshooting etc. They didn't test scientifically eg with a voltage checker etc. They proceeded to repair the my neighbors units thinking it was mine, and this resulted in them damaging the unit. I was finally able to identify that my condenser unit was in an obscure place with zero help from them. They then proceeded to clean the right unit. Of course they blamed me for telling them the wrong condenser which is a lie and doesn't make sense as that's what we called them in for. This was already a horrible experience for all involved. To make things worse they then decided to bill me for the identification of the unit! Which again, they also admit they didn't do by blaming me for identifying the wrong unit. I said I'd only pay for the cleaning after the hours wasted. When I refused to pay, they sent me to collections. Stay away. They need their license taken away for the safety of us all.

They were able to fix my microwave when it's not working and they were efficient and helpfulread more

I had the problems with PTAC Islandaire . Technician came for diagnostics, and I paid more than…read more$200 for visit. I have agreed to pay for repairing but nothing happened after that. I called many times, but result was zero. Don't ever think to call the company for help. Mikhail, Staten Island.

I will confess that I am always leery of service providers in areas that I know nothing about. My…read morewife found Ben and Brownstone Heating and AC online and we took the leap [overly dramatic]. They were on time, knowledgeable, friendly and efficient and the price was in line with what we were accoustomed to paying for similar service. Brownstone is a keeper and I added them to my contact list.

Ben did a great job with a heat pump on a new property when the developers ghosted. There was a…read moreleak in the walls in one of multiple possible lines and he clearly laid out the options, chances of finding the root cause, and cost of each approach. He was professional throughout and the work looks great, even though it ended up being far more com. I highly recommend Ben's services.

Seems like these folks probably do good work, and I really liked their tech who came to price the…read morejob. He was thorough and thoughtful and I was really hoping to use this company. However, it seems like they only offer "premium service". The estimate was not itemized and was way higher than other estimates, so I'll be taking my business elsewhere.

Very happy with Mr Air NYC ! My split unit air conditioner stopped working in the middle of the…read moreheat wave last week. After reaching out to Mr Air, the problem was solved quickly and efficiently. Not only was the installation great but the quality of service is too. The outdoor unit wasn't working because it needed to be cleaned - something I forgot to do last year - the unit looked fine to me but when the heat wave started, the problem worsened. The repairman arrived quickly and was very knowledgeable and honest. The units are now running perfectly and it's so cooool indoors. Five stars !

The best On time…read more Price was perfect Respectful Clean up after installation If you need ac installation this is the company to call

I got a quote from HVAC Wiz through Yelp when my central AC stopped working in the hot summertime…read more Most of the companies that responded with quotes wouldn't be able to come check it out for a week, but Sam called me and said he could send his guys the following day! Thank goodness. Igor and Cyril arrived promptly on time and were very professional and polite. They even took their shoes off to come into the house. They replaced a few parts and got the AC working again in an hour and a half. They even gave me a couple of helpful suggestions for improving efficiency. And the price was so reasonable! Highly recommend supporting this small business.

Not recommended. I called them to replace a piece in my shower. They replaced the piece while…read moreforgetting to add a necessary metal piece, resulting in the shower breaking down two months later. I had to call in another plumber and order another new part. As a result of their negligence I had to pay double. Avoid this company.

Victor and Leo (excellent plumbers from B&D Heating) were able to fix my clogged kitchen pipe…read morequickly and explained the problem clearly. They were here early this morning and fixed the issues in no time. Victor and Leo were very polite and explained everything clearly. They also made sure to clean up and removed any debris. The new p-trap was installed perfectly, as well as snaking the pipe, and I haven't had any problems since! I would definitely recommend Victor and Leo to anyone needing professional plumbing work!!

Ice Age Mechanical just finished another installation for me. This time it was 3x 3 head units…read more It was part of the Con Ed rebate program for heat pumps. Ice Age filed the paperwork and I was approved almost immediately which reduced my cost my almost 40%. As mentioned previously, their work is impeccable. They did the job in the time they estimated. They had to work around tenants, so they needed to work smart and neatly and clean up each day. Their electrician, Carlos, routed the power with little disruption of another apartment both in time and how he ran the line. Victor does the finish work which was included in the price and I can't tell where the lines were run. I obtained three bids on this project. Ice Age was the only one that was all-inclusive so I did not need to find an electrician or someone to do the patching. I would (and did) use them again.

Ice Age did a good job with the installation of the system. While they did not properly patch…read moreanything after, and we had to pay someone to come in and fix their work, the system has worked well for 2 years. However, now two units are not functioning properly and they do not respond to messages to set up a service call. Concerned that they do not seem to stand by their work. So keep this in mind if you are looking to have a system installed!