Just had our roof resealed, and was very pleased with this service. They provided an estimate on Tuesday, and had guys over the next day to complete the job. Everything was done pretty clean, and I was grateful for the explanation they provided. Communication was okay...I was originally told they would be there Monday between 8 and 10, and was notified around 9:45 that they wouldnt make it. I can give some grace here, I know things change and get busy. The job itself was very prompt. There was also miscommunication in the total work being done...the initial intake confirmed they would manage the mold/lead inside, but only at the point of the estimate did they confirm it is only exterior work. They did however, provide me with some suggestion for handling the internal cosmetics, which I appreciated. I would recommend using them. They were professional, informative, and provided quick turnaround. Just be prepared for some communication flaws. read more

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One of their trucks blew through red light and almost hit me and my baby in a stroller. Called their office to let them know, calmly started telling the front desk woman, and she just hung up on me and then ignored my calls when calling back. Very terrible people. read more

Do not ever hire them. I was charged $5,600 To do my roof. I paid for a white roof. He told me the job was done and it wasn't. I'm still getting water when it rains. I had my contractor go up and look. the seams are all open the roof was never completed and the owner Ed will not return my phone calls or texts. I just called him again and left a message. Small Claims Court here I come if I don't hear back from him in the next week or so. read more

I had a highly disappointing experience with the owner, Eddie McGovern, and Philly's Phinest Roofing. He requested access to my roof to complete work on an attached property and provided written confirmation that they would replace my roof as part of the agreement. He ranted about the terrible condition of my roof. I didn't want a contractor on there if it was so terrible. He manipulated the situation, backtracked on their promise, and become completely unresponsive. His lack of integrity, dishonesty, and failure to follow through on a written commitment makes them a contractor to avoid. Be very cautious if you decide to work with them. A company that operates this way is unprofessional and unethical taking advantage of homeowners especially like me trying to help out my neighbors. I'm an educator and nonprofit professional that naively thought he was reliable. I highly DO NOT RECOMMEND them for any work. read more

AVOID. Unfortunately this company is negligent, fails to fix their bad work, ignores all communication and does not honor their warranty. read more

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On April 17 Eddie took a deposit from me for 1,815.00. He never came back to do the job. He stole the money and does not return my calls. He is dishonest and this company should be shut down before they scam anymore people. read more

I should have checked Yelp before I hired these guys. I'm writing this review in the hopes that it prevents anybody else from making my same mistake. I noticed that I had a leak in my kitchen ceiling. After having a few contractors come out to check out the situation, they all seemed to conclude that the issue was coming from a bad installation job of a 2nd story balcony on the back of the house. Eddie said they'd take down the balcony and re-do the siding for $7000 and since this was a decently competitive offer I took it. It should be noted that I was assured that this was the root cause of the leak and that by getting the work done it would cease to be a problem. I should have gotten that in writing. Weeks go by from the start date that Eddie told me they'd start working and I'm starting to worry that they aren't going to show. Luckily I hounded him the whole time otherwise I suspect they wouldn't have come at all. They start working and it seems like things are ok when Eddie tells me that the wood on the back of the house is bad and this will now cost an additional $5000 and that it had to be done. I should have told them to just finish the original work and not worry about it but, worried I was making a mistake, I agreed to the terms. They finish the job a few days later and leave a bunch of the old wood and materials in my backyard for me to clean up. About a week later it rains and my kitchen ceiling is still leaking. Not only that, but during the job they also must have inadvertently cut the power to my office that sits adjacent to the siding in the back of the house so I had to call an electrician to come out and fix that for another $500. I've tried to call Eddie multiple times since apparently I have a warranty but I can't seem to get a hold of him all of the sudden. So now I need to get somebody else to fix the leak. I'm down $12500 and nowhere closer to solving the problem. And now I also don't have a balcony on the 2nd floor anymore. So all in all a pretty terrible experience and I can't in good conscience recommend anybody use these guys. read more

Eddie and his team attempted to fix our roof starting February 4th, 2023. Despite the initial estimate of $20,000, we paid $34,000 in total. This was somewhat expected, as we knew the damage was extensive. However, there was a huge leak the evening of February 12th, after the roof was supposed to have been done, with water going all the way down to the first floor. There was another leak on May 1st, with further damage to the bathroom ceiling. After it was supposed to have been fully fixed, there was yet another leak on June 26th. Due to all of these leaks, we continued to have damage to the ceiling of the bathroom just under the faulty roof repair. Eddie asked to be paid in full before everything was completed. We called the office number and asked for an itemized receipt, which they said they did not have on file. Since July, we made multiple calls and left voicemails and text messages without response. The only time Eddie responded and promised fixing what remains to be done was when legal action was threatened on September 25th, but even that promise fell through when nobody showed up on September 29th. Again, calls and messages went unanswered. The last time we got in touch with Eddie, he sent multiple expletive-laden text messages and refused to finish the work that was needed due to the faulty repair. Multiple elements of this repair have been tremendously frustrating. Had the roofing been done correctly the first time, none of this remaining ceiling repair work would have been needed. Eddie ghosted after getting paid $34,000, and here we are months later with a job undone. I would recommend all homeowners avoid PPR, lest you end up in the same situation we did! read more

Just finished a roof deck replacement and repair today. While initially eddie quoted us 5k, once the roof was opened the project revealed itself to become much bigger and we signed a new contract for over double the cost. We understood that projects sometimes unexpectedly become bigger than anticipated and kept it moving along. From there foreword eddie provided poor communication on how long it would take to complete the project (said 1.5 days and it turned into 3), times workers would show (2 hrs later than eddie said they'd arrive), a door facing the opposite way was purchased and placed without approval, purchased and placed mismatched deck boards without any communication, and finally extra costs (not in written contract or communicated prior) were expected at the end. When i spoke of my dissatisfaction of these extra costs Eddie became hostile and condescending. The reality is there was poor project management and communication throughout. The roof deck was just placed so i cannot rate how well it will hold, but the final product was left in a very sloppy manner and shows no pride in work (see how it was left in picture below). Believe the bad reviews. read more

Philly's Phinest Roofing - Lack of cleaning up at end of project - Roofing Near Me - Philadelphia, Pennsylvania

TL, DR: Avoid. They don't finish jobs, break property, they disappear. We texted, called and emailed Eddie and PPR many times to get these matters discussed directly with him before having to post this, but it's been impossible. They started work in January 18 in our home and still waiting for them to finish (mid April). All started well but for some reason, Eddie stopped showing up (for unknown reasons), job is unfinished and he is not responding to us anymore. We don't know what to do. PPR was hired to fix leaks but they didn't succeed, and they broke several boards of our roof deck when performing work. They promised to replace them but they brought boards of the wrong size, color and texture and never rectified. We kept calling Eddie and the office to get him to fix the leak and broken boards. Eddie ghosted us for 2 months and when we finally got hold of him (once) he said he had forgotten about us. We took many days off work (including today, April 11) to be home to adapt to their schedule. Once again, Eddie has not showed up today and we don't know why. His employees told us Eddie takes on more jobs he can do. Check their Better Business Bureau profile, full of unresponded complaints from people in our same situation: https://www.bbb.org/us/pa/phila/profile/remodel-contractors/phillys-phinest-roofing-0241-236018626 Eddie and PPR never provided promised receipts, and never finished the job they were hired for. We are very disappointed. Eddie, you have our phone numbers, feel free to call if you intend to finish the jobs. Thanks. read more

Review the "warranty" offered by Eddie. It states that if anyone for any reason goes on your roof the warranty is voided. It is worth less than the paper it is written on. ESPECIALLY for a ROOF DECK. EDDIES WARRANTY SAYS YOU CANT GO ON YOUR ROOF DECK. Everything about Eddie's operation is terrible. Not quite two years later and I'm hiring new roofers to fix his mistakes. If you hire him, enjoy taking time off from work to wait for your roofers to not show up, even after causing major damage to your house. read more

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I used this company to do my entire roof about 18 months ago. Now the roof is leaking and causing huge damage to my ceiling. When I call them back to repair it. They are not responsive and giving all kinds of reason to not provide me the service. I continued to call, and they don't even pick up my calls anymore. Very very bad service and poor quality. DO NOT USE THEM!!! read more

Philly's Phinest Roofing - Leak damage due to poor roof quality - Roofing Near Me - Philadelphia, Pennsylvania

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They took $13,000+ in early April for a new roof. After 30 days they have said "next week" for 4 weeks before they said they can't do it. End of July and they still make excuses about returning my money. All documented. Thieves. read more

Do yourself a favor and pay attention to the many bad reviews of this place. They dropped a bucket of paint from my roof onto my sidewalk and my neighbor's car. The owner's priority was to come personally to my house while they tried to scrub my sidewalk to ask for the payment since they'd finished my roof. Since then I've spent a month trying to reach them to fix my sidewalk. At first they claimed their power washer was "in the shop." Then once they said it was fixed they waited until I called again, scheduled two possible days to come out and fix my sidewalk, canceled both, then the third time they said they'd come out they never came. I've been calling three of their phone numbers relentlessly and they're either ignoring me or going straight to a full voicemail box. Honestly I don't know if the roof was done well and for all I know the actual job I hired them for came out fine. What I do know is that if there ever is a problem I would rather pay to have another service come out than call them to come for free (their negligence over this past month is proof of the countless reviews I'd read saying that after they get paid for the job they'll disappear if you need them again). I can't warn you enough- don't use this company. read more

We realized we had a leak on our roof, so I did a Google search and found Philly's Phinest. Eddie came out within a few days and was a completely straight shooter. Told me it was a small job and didn't even think about trying to tell me I needed to have my roof replaced. Also very friendly and professional. I won't go into specifics, but the price to do the necessary repairs was AMAZING. I can't thank them enough, especially Eddie. Will certainly recommend Philly's Phinest in the future and will be a returning customer whenever I need a new roof. Thanks again!!! read more

Ed did a partial roof over our family room, which had interior leak damage. He also replaced flashing along the chimney (which, after I researched what proper flashing should look like, appeared to be nothing more than siding material that was glued to the chimney - and with a space between, not flush against the brick). After the job was completed, we still experienced a leak. It took a few calls and Ed sent one of his lackeys over to climb up on the roof, walk around and tell us that it wasn't the roof, that it was all done correctly. For good measure, he squirted some silicone along where the roof meets the siding. After taking $2500 for the job, Ed all but vanished. We had two other contractors (one an insurance inspector) tells us that the roof work was done incorrectly. One even saying he wouldn't repair what Ed had done, but would need to replace everything because he didn't want to be responsible for any damage caused by Ed's faulty work. I realize that means he would be able to charge more, but... Repeated - and I mean REPEATED - phone calls and texts garnered no response from Ed. Only recently, did Nicoleen return our call. But even then, we only received guarantee after guarantee that someone would be out to look at the roof. And today, we were ASSURED that Ed would have someone out, probably around noon. Well, here it is - 2:24 pm and nothing. And to boot, Ed's voicemail is conveniently full. read more

We appreciated tremendously that Mr. Mcgovern was able to communicate effectively with Licenses And Inspection, and was familiar with the applicable code. The work was done quickly once it began, and looks good from the street. We hope to engage his services again. read more

I needed to get my roof squared away. So I called Eddie. He was very professional and accommodating. His crew came out to my home and promptly began the work repairing/replacing my entire roof and two skylights with a rubber roof! In the past I was quoted up to $10,000 but I just could not believe the price that I was quoted from Philly's finest. It was 1/4 of what I was quoted in the past. I am so pleased with the high-quality workThat was done on my behalf! So much so, that I referred my sister to Philly's Phinest and Eddie. I now have a great reliable trustworthy and affordable roofing contractor whom I will be referring to other folks who need a roof in the future! read more

Philly's Phinest Roofing - Roofing Near Me - Philadelphia, Pennsylvania

WORSE ROOFING CONTRACTOR IN PHILADELPHIA. Absolutely unprofessional, rude, and does not honor the contract. We had roofing work done about 3 months ago due to a water leak. Entire job costed about 10k which included "10 year warranty". Work was not done properly leading to additional leak in the roof. Pics attached are from few weeks after the work was done. We have reached out to EDDY multiple times without any response. He will eventually either block your number or change his number completely. PLEASE BEWARE AND DO NOT HIRE EDDY TO DO ANY WORK ON YOUR HOUSE. We will be pursuing legal action for breach of contract. read more

Eddie repaired our stucco roof and did a fantastic job! He was detailed oriented and provided great customer service.

After contacting this roofer he was able to stop by and take a look at the roof with in hrs after the phone call. When he was here he did face time me this way I can see the roof from the phone. After the job has been completed he did supply me with before and after pictures. When they were on site they have very good customer service and communication and took to the time to say hi to my nephew that was watching from the window. They also offered to complete jobs that other venders did not do for example sealing a new window. read more

They were responsive when I first called them for emergency work, came out and were able to repair my roof and fix it so it didn't leak due to a previous contractor's work (or lack of). However, it's been over 5 months and I've had nothing but excuses and hurdles to get any work done. We had a leak as a result of poor stucco work and roof pitching that they performed (no fixtures reinstalled, holes against the door frame and corners, and cracking). Poor drainage and the bad pitching on the roof that they installed (water pools up and doesn't move) were promised to be fixed and replaced. We reached out back in January and still have no remediation or fix in place. I've had to use duct tape and and trash bags to cover up the holes for the interim. We had two employees come out, one back in February and the other late April and all they did was tell us the holes look bad and they'd come back to repair. They never followed up or showed up on both instances. I paid in full for the roof repair, stucco, drainage, and railings. My roof has 1 layer of silicone which I was told it needs 3. No railings installed but were told they're ordered and sitting at Home Depot. Additionally, I had a previous review I took down per conversation with the owner where he promised me he cared for my job and didn't want to mess it up. I took it down in hopes to see progress. Nothing has changed. We've been reaching out for months now through phone calls, text messages, and even email on their site. No progress. You can see below he's still taking new jobs which baffles me since he can't finish our job or have the decency to show up and fix any of the issues after numerous promises. read more

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We had a leak in our bathroom so we had the guys from Philly's Phinest come out and take a look at it. They told us we needed to coat our fiberglass roof that will fix the issue. We paid $4K for them to coat the roof. The next week it rained and our bathroom was soaked again. They came back out to look at it and told us it would be another $1500 to fix. Because they didn't fix the issue the first time we were hesitant to trust them to fix again and to pay more for the same issue. We contacted another roofer who told us the fix would be $3K and the coating we had put on the roof does little more than protect against UV rays. Be warned if they try to sell you this coating, get a second opinion!! read more

They installed a brand new roof but pitched the roof wrong and we have a pool sitting on top of the roof. They keep saying they will come out and fix but they dont show up. Now we are getting water inside the house and they will not return phone calls. Please call us read more

HOW ARE THESE PEOPLE IN BUSINESS ? Had my roof done by these guys in 2017 and not only did they have to redo it because the material they used was coming up , I just went on my roof this past weekend and the roof is in worse condition that it was before. Contacted Eddie multiple times with no response. Horrible way to do business. Wouldn't recommend to my worse enemy read more

Super responsive and timely repair. The entire crew is very knowledgeable, efficient, and easy to communicate with through the entire process. We have used Philly's Phinest twice now (once for our roof deck and additionally fornournstucco) and have been very happy with the results. We would highly recommend them. read more

We had a leak in our bathroom so we had the guys from Philly's Phinest come out and take a look at it. They told us we needed to coat our fiberglass roof that will fix the issue. We paid $4K for them to coat the roof. The next week it rained and our bathroom was soaked again. They came back out to look at it and told us it would be another $1500 to fix. Because they didn't fix the issue the first time we were hesitant to trust them to fix again and to pay more for the same issue. We contacted another roofer who told us the fix would be $3K and the coating we had put on the roof does little more than protect against UV rays. Be warned if they try to sell you this coating, get a second opinion!! read more

Eddie came out quickly to install window capping and repair a roof on an investment property of mine in Fishtown. He notified me that the entire upper roof needed to be replaced. I went with it. I met him at the property and paid him. He said they would be done that day. We also agreed for him to concrete five window sills which he said he would do later in the week. I asked for before and after pictures of all work. He agreed and said he would send them. All seemed ok at this point. I went back to the property a couple weeks later to see there were four windows not capped and the concrete work wasn't done. It took several weeks and numerous texts and phone calls to get him to finish the job. I also called and spoke to Nicolene (office manager) several times and was told Eddie was on it and would get it done. Long story short, after hearing several excuses (weather being the main one but it didn't rain every day over that period) the job finally got done several weeks after the start date. I've also texted Eddie and Nicolene repeatedly for the before and after pictures. I was told Eddie was working on sending them. Nope! I haven't received them still and it's been months at this point. Having said that, I can't tell you about the work he does. It might be great but I can't comment on that since I can't see it. If customer service and living up to promises is important to you, do yourself a favor and find another roofer. read more

Philly's Finest Roofing is top notch! They return calls , show up on time and do quality work. Eddie, Scotty, Christian, Brett and the guys got my roof repairs and roof deck re-coating done quickly. The work was very professional and they are the nicest guys you would ever want to work with! read more

Horrible service. Eddie sold me on a new roof in October of 2018. It had to be done twice in October and when we went up to our roof in March it was peeling up. Eddie admitted the product wasn't right. After several missed scheduled appointments to fix they finally showed up May 22nd to patch it. It looks horrible and is sticky and pealing up and totally different color. I spent thousands of dollars for a horrible product. I reached out to Eddie and once again no response. read more

This company was hired for my neighbor next door to build a rooftop deck. My neighbor gave me a heads up that they would be starting the work just so the noise wouldn't be surprising. What was surprising was the man outside my 3rd story window at 7:00am. As the home owner, I dont remember ever giving permission to the company to use my house to get materials onto the other house. If I was asked permission in advance, I wouldn't have minded! Furthermore while they were using my house without permission, they ripped three of my windows to get materials on the roof. They took all of the screens in July of 2020 and from there on out I was lead to believe they would be returned and fixed ( as this is what they said they would do ) I let a few weeks go by and I did a follow up. The one worker said everything was delayed because of covid. Understandable, so I let it go for another few weeks. After a few months of no follow ups and false information I asked to speak to Eddie. He told me he would drop them off the next day. They never came. I tried to get in touch with him a few times but he blocked my cell. He answered right away after I left a message on from my friends phone requesting new business. I got on the phone and asked my screens to be returned and he said he would be over the next day. Another no show. I have gotten a few others involved to try to resolve the matter and almost a full year after they ripped my screens have not been returned. I am at this point going to go out and by the screens. I am writing this review out of principle of the matter. The damage was not even done on the site of the project, but on the neighboring site and they could care less about fixing the issue because no money was involved. This was VERY unprofessional. read more

Ed relays fair prices, is on time, and doesn't go over budget. It's as simple as that. Where Ed doesn't have expertise, he brings in additional help and opinions. It's been a pleasure working with him. read more

Ed at Philly's Phinest is the best. We had a termite issue at our property, and Ed and his team got out there quickly, gave us a fair price, finished the work on time, and even gave us referrals to other people that helped us remedy the issue. Most importantly, Ed is just a great guy. read more

Philly Finest Roofing is a lousy company. They don't do a good job. They did a job for a 75 year old in May 2018, all they did was took her money. The roof still leaks. I don't recommend for you to use this company at all whatsoever. To tell you the truth this company doesn't deserve not even one star. read more

I am very shocked reading these other reviews because I had the complete opposite experience. I have used PPR three times and all three experiences were amazing. I first called last winter when two other roofing companies could not find/fix a leak in my roof. They came out the day after I called, examined the roof, and were able to find and fix the leak the next day. I talked with the owner about the update I wanted for my kitchen and after hearing his plan of action, I decided to give them a call this past summer to re-do my kitchen. They were willing to work with my budget and the kitchen turned out better then I could have imagined. They gave me daily updates with pictures and information, the customer service was great! The most recent encounter with PPR came with a leak in my bathroom. Once again, they came out within a day and had it fixed by the end of the week. This company can do it all and would highly recommend giving them a call. read more