Responsive and helpful staff and the mini pretzel trays we ordered were a huge hit! They also deliver which was amazing.

What's not to love? Other than they run out early - so get there early for fresh pretzels. The ones in the afternoon are too hard in my opinion - fresh and hot is best in the morning. Can't let them get cold or soggy. School gets these for the kids for half days- they're great for the kids (though they don't know how much they miss out by not using the mustard!) read more

Philly Pretzel Factory - Storefront - Pretzels Near Me - Morristown, New Jersey

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Preordered a bucket and a rivet of pretzel bites. The rivet box had 4 fresh, soft edible pretzels lying on top and beneath it all the other pretzels were rock hard - dry and old. Both dips I preordered were sold out when I picked up but the old inedible pretzel bites were the most disappointing. read more

wow some really great pretzels....loved the pretzel dogs too! Had the party tray for the football games as well. great value

Been going here on and off for years and today was super disappointing. All they had on a Saturday was two buckets of plain and one small box of cinnamon rivets. Took one of each and not only weee they only 2/3 full they weren't hot at all. Also it wasn't even rivets. It was the longer pieces probably left over from some platters. If you don't want to offer fresh product for walk ins then require us to call ahead. read more

Excellent experience. I ordered 100 pretzels for a school event and arrived a little early because parking in Morristown is tough. The order was not ready and that's fine because I was given pretzels so fresh out of the oven the steam from them fogged all the windows in my car! Everything is fresh here, and definitely worth the wait. The staff are friendly people and helpful. read more

Philly Pretzel Factory - 100 pretzels - Pretzels Near Me - Morristown, New Jersey

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Yummy fresh and warm snack - recommend enjoying it right away! $1.50 for 1 pretzel; $3 for 3 pretzels; $4.50 for 5 pretzels. This location does have more of a "well-done" pretzel (harder on the outside) than other locations I've been to - I personally prefer a softer version, but it was still tasty. Tips: Delicious with honey mustard; eat while warm and fresh. read more

I'm a fan of PPF. I order a party tray when I am hosting or even when I am going to a party. I usually go with the mini rivets, spicy mustard and cheese as a dipping sauce. They are a crowd pleaser! Freshly baked and hot. Prices, to me, are inexpensive. They also have individual pretzels and stuffed ones too. This spot has friendly staff. They have 3 spots in front. I have been there 2x and haven't had a chance but I'm sure when it's busy, they fill up. If you have leftover, put them in the oven for a couple of minutes and enjoy! read more

Five pretzels just $4.50, rush them home while warm and enjoy with cold beer, who needs to pay $10 for a bar pretzel :-) You can buy mustard and a very bland cheese sauce here also. Choices also include sweet pretzels and a hotdog wrapped in pretzel, I stick to the classic. Veg friendly of course! read more

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Very disappointed in what I purchased for a Super Bowl party my wife and I attended. I ordered a large rivet tray (I called ahead and was told that I had to order on line and that I could only order a large tray). To me, the Super Bowl is an opportunity for restaurants and specialities to capitalize on events like this. Rivets were different sizes, stuck together, some hard, some doughy and overall not appetizing. I was hoping for a wow factor. It seemed as though they were not prepared for such an event. read more

Solid, cheap snack. Pretty new in town and stopped by as it's a newer addition. I got three pretzels and nacho cheese sauce for under $5. Can't beat that price for a snack. Pretzels theme selves were well salted, fresh and warm. I know it can be hit or miss on freshness. You can ask them how long till the next batch is ready if you have time or if you're lucky they might have just finished baking them. Worth a try if you're in the area! read more

Came here on a Sunday afternoon. There were no pretzels, only a cinnamon pretzel twist. So I had one of those for the ridiculous price of $4.75. It wasn't baked thoroughly, and tasted like half-raw dough. As hungry as I was, I took 2 bites and threw the rest away. I'll NEVER come back. read more

Absolutely horrendous service. Went for a 2:30 pickup and my pretzels weren't even close to ready for pickup. Multiple people waiting well past their pickup time for pretzels. No sense of urgency. Will never return. Had to cancel my order and scramble for something else to get for my event. read more

Stopped in with my son one afternoon. This place was amazing, I was so impressed by the service, professionalism, and cleanliness of the place! It was a first class experience and we were Simply indulging in some pretzels! Great prices, and great quality food , the pretzels were hot and fresh! My son loved all the variety of pretzels displayed And we even joked with the owner about creating an Italian Nutella pretzel . He is considering it! Nicest people ever, great family they make you feel warm and comfortable! This place deserves much success!!! stop in you will not be sorry!! read more

Stopped through on a recent trip with a group of friends. This place was dialed in, they have it figured out for sure. Hands down the best pretzels I'd eaten on my entire trip. The staff was friendly, and really busy. An all around hard working team there and my group was impressed. read more

Walked in before closing and asked for a few small pretzels pieces. A worker told me she would give me all the small pretzels in the case since they were closing and going to throw them out anyway. She filled up a whole box of pretzels (who knows how long they were sitting there all day) and then charged me full price. So misleading. I would have never bought that many pretzels knowing I had to pay full price. I should have told her forget about but I was caught off guard. The worst part is they were as hard as a rock! Bad customer service. read more

I ordered a pretzel and hotdog platter for my Halloween party, a week in advance, and when I went to pick it up they said they ran out of pretzels. Although they were apologetic and refunded us, this was very frustrating because I planned my food around this platter. We were also not the only people this happened too, as there was a long line of customers who did not get what they ordered. Hoping they can plan better in the future... read more

Ordered a tray Of pretzels for a party. They never told us until we got there that they had no cheese or any dips except for brown mustard and yellow mustard which everybody has in their refrigerator.never going again. Don't waste your money or your time. you're better off going to Wawa and get their pretzels and cut them up for your guests. read more

I ordered 2 party trays online the day before I needed to pick them up. I called on the pick up day to confirm the time. I send my husband and he calls me and tells me they only have one tray for us. We had to prove to Kevin that we paid for 2 trays so we showed him the online recipe. My husband had to wait for the tray of mini hot dogs to be made. After it was done, Kevin gave my husband attitude bc he changed his mind on the dipping sauce. Customer service was lacking. There was no apologize for the mixup. This is our first and possibly our last time ordering a party tray from him. read more

Terrific tasting pretzles. The service was fast and very friendly. This will be my go to pretzel store for parties, at home pretzel urges and tailgates! read more

Philly Pretzel Factory - pretzels - morristown store - Pretzels Near Me - Morristown, New Jersey

Philly Pretzel Factory in Morristown is great! Pretzels are always fresh and so good! We get pretzels from there at least every other week. The staff is very welcoming and helpful both on the phone and in person, there online order process is so easy, and quick for pick up! Place is always clean and you can tell employees love their job by their positive attitude. Never disappointed here. Always a hit. Will definitely continue to get pretzels from there and use them for future school PTA events! read more

Seriously you have to pay for mustard to go with your pretzel to go. Totally disappointed with that. The pretzel was good enough - but its 50 cents for a cup of mustard. read more

Wow! How hard is it to sell pretzels?! I love philly pretzel factory and routinely go to others in the area. I was eager when I saw they were moving in. Then they took months to finally open. They have no available parking nearby - just 2 metered spots on the street. So I park a block away in a business' lot, get there at 1:20pm ( not near closing / opening). Can I get 3 pretzels? Oh we have to put them in the oven... it'll be about 6 minutes. I've never been to a philly pretzel factory and had to wait unless I wanted unsalted. I told them this was the first.... and last time I'd be in there! Not going to risk a parking ticket cause they don't have pretzels. They couldn't care. Amazingly disinterested. So hard to have some waiting? I guess cause they are in such a bad location they get minimal activity / the pretzels will get cold before someone buys them. Catch 22 - they don't have them ready, they won't sell them. I guess I'll go to auntie Anne's read more

I've been eating Philly pretzel factory pretzels for years and years. Always in the Philadelphia area....and they are delicious! Yesterday, we stopped by the one I. My home town of morristown nj and what a complete disappointment! The pretzels were cold, Old and over cooked. It was as though they had been laying around for hours. And the weren't soft- they were hard and cracked. What a shame. I've been waiting months for them to open, only to be disappointed. Guess I'll have to go back to the Philly area to get these pretzels the way they SHOULD BE! read more

I have tried and retried this place in hopes it would be has good as it was the FIRST time I had it but it continues to fall very short. This time I ordered a "thank you" pretzel and it was SO SMALL you could have fit 4 in the box. I think I'm finally done. read more

Walk in Super Bowl Sunday to pick up a few pretzels. Not a platter or a larger order. 10 pretzels. Was told no we can't help you. We are only doing pick up orders for platters. The red headed cashier tried to help but got shut down by her counterpart. We asked "we can't even get 2 pretzels?" and was told no. Ridiculous. Put up a sign or something on your website stating Super Bowl Sunday pickups only. Bad look for a business just opened in town less then a year ago. As a lifelong resident to say we were disappointed is an understatement. Back to the Rockaway location. Get it together Motown Pretzel Factory. read more

Went to this location for the first time. Had seen some of the awesome posts from FB and decided to try them instead our our usual spot in Livingston. I'm on the fence about trying this location again. I called Thursday for a pick up Saturday at 1pm, the guy put me on hold for 1 minute, fine I know it's busy. Comes back and takes my order, kept saying the wrong day when confirming and I repeated myself twice. Saturday comes and I go in to pick up and they don't have my order and apparently I wasn't the only one that had happened too. They apologized and had worked quickly to get me a tray. I want in a complete hurry but did need to be somewhere by 1:30. Well after getting back to my car I looked at the try closely and it wasn't full, maybe about half full and they used way too much salt. I'm all for second chances, they were accommodating however the quality shouldn't suffer. I'm not sure if I'll go back bc if the tray itself. Also I got a row of mini pretzels and they were hard... that was a turn off too. read more

Horrible customer service! Website unable to take online order. Called to ask for assistance and was treated terribly. Never ordering from there...won't last long with that attitude. read more

Don't bother!! This place is a mess. I ordered a rivet party tray 48 hours in advance. When I arrived at the agreed upon pick up time, they were shocked and dismayed to see I was there. My name was on the dry erase board of orders but they were so disorganized it was comical. There were 3 other people waiting for party trays and one man said it had been 90 minutes since his pick up time and they still didn't have his ready!! The place was run by 4 teenagers, no one in charge, no organization. They all ran around in circles and nothing got accomplished. Don't even get me started on sanitary practices! The one boy was touching the garbage cans and then the cooked pretzels. Another girl was rubbing her nose constantly and then touching everything! Gross. Needless to say, I did not get my pretzel tray after I waited 30 minutes and the staff just shrugged at me when I asked how much longer. I would not recommend this place to anyone! read more

i was so excited when i saw the signs going up that this was coming to our town..... and i was so hoping that i was not going to like them since i pass them on my walk to town. well they are worth the calories and carbs. the pretzels are so soft and warm and just salty enough to make you want to come back for more. but be careful with the cinnamon sugar pretzels..... don't eat them in the car. all that wonderful cinnamon sugar get all over the place and they are like potato chips, you can't eat just one. we have tried several of the dips, chocolate, cheese, nacho and butter cream and they add a wonderful flavor note to the pretzel. read more

Great pretzels and greqt for parties. Was a huge hit. We will order again. The staff was friendly and accommodating

For pretzel places, one may think you just need good, hot, soft pretzels. That is not the case, you also need efficient workers, courteous employees and expedited delivery. We received pretzels as a group for our work. The delivery was prompt, the delivery person was polite and genuinely interested if we enjoyed the snacks. The dips were a great addition and the pretzels were moist and yummy!! read more

Absolutely delicious!! You definitely need to get these pretzels! They are so good. The store is clean and the staff is very friendly. The hotdogs are amazing! Totally recommend these pretzels! read more