They have no regard for people who place flowers and tokens at their loved ones' graves. Evidently…read morethe new manager decided that everything should be thrown away so that she can start with a clean slate. I paid thousands of dollars for my son's space. She had not right to touch any of his things. My son mattered. His things matter. Our memories with him matter. How dare she throw his things away without notifying us. I was in the office today and they had the nerve to ask me if I wanted to place a $3 bouquet on his grave. No, I don't want your HEB flowers, ma'am. I want my mom's Christmas tree and the Kochina that my son and I purchased at Bryce Canyon. I want the coaster that has his beautiful photo on it. I want the lights that I placed back in his area so that it's not dark back there. I want you to show my son respect. He deserves it. Every single person who is placed out there deserves it. It is tacky and hateful of you to treat their things like they aren't important. Their lives and their things are important whether you think so or not! I would rather bring my don't ashes home with me than have them somewhere that could care less about him. His name was Martin, and he matters!

If I could give 0 stars I would. My daughter is buried here. When we purchased her plot we did…read morethe 'Magdalena special' or some such nonsense. Basically but 2 plots get 1 free. So super helpful to get the full on sales pitch while finalizing my 2 year olds final resting place. Thankfully my Dad dealt with everything and decided that, sure, he would play ball and bought the 3 plots. Everything was handled professionally for my daughter's service and plot. Fast forward to December 2020. My aforementioned Dad passed away. His death was very unexpected. We knew he wanted to be buried next to his granddaughter and immediately made arrangements for him to be transported from Houston to Austin. Everything related to the transfer and grave-side service was handled great. We took great care with designing my Dad's marker. My Mom placed the final order December 2020. We were told it would be placed on 3-5 months. It is now almost a year later and still no marker. My Mom initially reached out to her contact at Cook Walden (Kyle) multiple times via email with no response. She called and left multiple messages with no response. Luckily I live in Austin and was able to park myself at the funeral home until someone would speak to me. After multiple assurances that 'everything was being done' to get my Dad's marker placed, I left. I reached out via text message multiple times and was told that 'shipping delays were causing delivery issues, etc.'. Sure. This would be a valid excuse for a month, 3 months, 6 month delay, but it's been a YEAR. A whole YEAR. My last text message was unanswered.

they were excellent made everything go smoothly everything was taken care of relieving me from…read moremuch stress Nancy Roberts

We had wanted to do something simple with my father after his passing, as we had done with both of…read moremy grandmothers, my brother, and my mother. A simple cremation, and we would handle any gathering for friends at our home after the pandemic was over (my father died from a fall, not COVID). When my mother passed at Baylor Scott & White in Lakeway, the doctor at the hospital gave us a list of local funeral homes, and we chose to deal directly with a crematorium, which was quite affordable (around $650) because it didn't include any other services. My father's assisted living or emergency services must have called WCF, but we weren't given the opportunity to make that choice ourselves...it cost quite a bit more than we were expecting, but I understand the price difference is because they offer more personalized services and a nicer facility if you were going to have a gathering or a viewing. I was very new to all of this, and had only experienced going directly to a crematorium; my father understood that when the time came, we would just do what we did with my grandmothers, my brother, and my mother. We're not very formal people, so a traditional funeral would have been out of place. The staff at WCF was very nice, and since we were in the middle of COVID, we couldn't meet with them in person, so everything was done over Webex or Zoom. I wish we'd had the opportunity to do that in person.

Sadly, my Mother passed away 1/27/26. Hospice recommended Heart of Tx Cremation. Mr. Hernandez was…read morevery kind and professional. They also had a nice selection of Urns & jewelry.

Called on Tuesday to request information and possibly contract with Heart of Texas for cremation…read moreservices. The receptionist said she would have a funeral director call me as soon as they were free. By Thursday morning I still had not received a call. I chose another provider of course.

Very kind and professional, reasonable prices & low pressure-they did everything they said they…read morewould do & made a stressful time MUCH easier for my siblings and me upon the passing of our mother. We had a lovely, small memorial service at their convenient NW Hills location, a beautiful family burial gathering at lovely Eloise Woods, & they explained every cost & gave me options. They reminded me what I planned to order and assisted me with my photos for a memorial video & ordering a gravestone, all very easy & at a reasonable cost. Whew! thank you all!

I simply cannot say enough wonderful things. The staff at Austin Natural Funerals stepped into our…read morelives at such a difficult time, and made us feel so very cared for and valued. They were professional and loving. They walked with our family through our time of sadness, and made the process as easy and stress free as it could have been. I highly recommend them, and am so glad we choose them.

very easy experience with them at a difficult time they were there to help in any way and…read moreappreciate their great service in lakeway nancy roberts

Attended a funeral for a friend who passed away suddenly. There were a ton of people there. The…read morefuneral home director was very professional and did whatever he needed to do to make everyone feel comfortable and welcome. I don't think the family was expecting such a huge turnout. I just wanted to thank them for giving my friend the respect he deserved. His family appreciated the kind way they presented his ashes to them. Very respectful and caring.

It was a very nice service that we had here. It was moving. The garden was beautiful as was the…read moremasoleum.

Caring people Follow…read morethrough on what they say Location is uniquely lovely and uniquely peaceful Highly recommend

This company has the speech and tone down pat. You'll think "they're the experts, let them help…read moreme." We received the prayer cards at the memorial. With the wrong year of birth on one of them. Wade, the funeral director, didn't turn off his cell phone so his Sandord and Son ringtone went off as wheeling off my mother's remains at the end of the service. They provided us a flash drive to upload music on. And then they couldn't play it. My nephew spent half the service being IT for their place. It's a job I wouldn't want to do, but I'm sure I could handle that part a lot better.

The entire staff at Harrell Funeral Home in Kyle were caring, considerate, and professional. Their…read moreattention to detail resulted in a perfect service. Our family was very pleased. Thank you!

Horrible experience so far. The manager is more concerned with the finances than the families. He…read moresaid he made assumptions.

Kind, caring people who have gone above and beyond for us during this difficult time. Working with…read morethe staff here has been amazing. They met with us the same day, listened to what we were attempting to accomplish in terms of a memorial service, had references readily available, and allowed us time to use their conference room and pull all the elements together. On the day of the service, they were more available than we had ever expected them to be, and didn't rush us in any way. Everything went perfectly, and their services were an important reason why it all went so well. For an extremely cost effective way to handle final expenses, we didn't feel like we were getting sub par service; far from it. I've been to the full service places that come with plenty of guilt to push you to spend more money during a time where you are ill equipped to make good decisions. Here, we received everything we wanted, no high pressure sales tactics or guilt. I can't recommend them enough, they are awesome people! Thank you very much for everything you did for us.

Very peaceful place to walk around (respectfully). I like reading the graves, and find it so…read morefascinating that some individuals were born in the mid 1800s.

I had just watched the Netflix movie, Highway Men. The newer version of the Bonnie and Clyde story…read more Didn't realize there was a bit of Austin in this movie. Come to find out the two Texas Rangers responsible for Bonnie and Clyde's death are Buried at this cemetery. I came here to pay my respects. I went to the office on the premises and asked for directions. Very easy to find them. It's pretty much straight out the office door. I took pictures to capture the moment. I do want to add that this cemetery is just beautiful right now. (Early April) so many areas with bluebonnets on top of their graves. Such a beautiful and peaceful place. Well kept.

We were very pleased with the way Beck Funeral Home handled a family members Funeral. They were…read morevery Professional, every efficient, and very kind through the whole process. Everything was handled beautifully and I would recommend them to anyone who is going this difficult time in their life.

I am so grateful for the reverent and gracious way the funeral and burial of a beloved friend was…read morehandled by Beck over the last two days. The funeral home in Pflugerville was spacious and lovely, and held comfortably the huge number of those coming to pray and support the bereaved family. Appreciated was the bottles of cold water passed out at the cemetery and I commend a job well done. Ellen Brumder