As with all of the other reviews here, no one wants to be writing this review. We had a family…read moremember pass in December and the team at Green Cremation of Texas were incredibly caring, professional and communicative. They were able to help coordinate all of the required documents for death certificates, post an obituary, and of course provide marvelous care in regards to the cremation. In hard times like these it's so crucial to have a business like this be supportive like they were, and I cannot thank them enough.

From the owner: Green Cremation (Flame) $945 - From our electric vehicle fleet to removal of our paperless process,…read morewe've made our flame cremation the greenest possible. Extra precautions are taken to ensure no plastics are ever incinerated and energy use is minimized at every stage in the process. Green Cremation (Water) $1995 - If you want to go even greener, water cremation releases no particulates or pollutants into the atmosphere. We're among the few Texas funeral homes that specializes in this unique method that utilizes an alkaline solution for natural decomposition rather than traditional incineration methods. Overall, 90% less energy is used with water cremation.

So very disappointed in this establishment for the second time. At my father's funeral, the handle…read morebroke off of his casket we purchased there and he was almost dropped. This last weekend, as I now live out of state, I sent flowers for family in Texas but the flowers were not received. It's so hard to be away from family during these times. It's disheartening to know that we spent hundreds of dollars on a beautiful arrangement to honor a beautiful person but Mission did not make an effort to send the flowers to the correct service.

When times become difficult, and someone you love dearly has passed on to the next world, you look…read morefor a staff that understands what you are experiencing and can help you in every aspect possible. Mission Serenity and its staff is there for you. They will guide you every step of the way, at a time when thinking of what to do next is really difficult to do. We really appreciate all you have done for us Mission Serenity, Thank you. The best support is here when it's needed most. Look no further.

They have no regard for people who place flowers and tokens at their loved ones' graves. Evidently…read morethe new manager decided that everything should be thrown away so that she can start with a clean slate. I paid thousands of dollars for my son's space. She had not right to touch any of his things. My son mattered. His things matter. Our memories with him matter. How dare she throw his things away without notifying us. I was in the office today and they had the nerve to ask me if I wanted to place a $3 bouquet on his grave. No, I don't want your HEB flowers, ma'am. I want my mom's Christmas tree and the Kochina that my son and I purchased at Bryce Canyon. I want the coaster that has his beautiful photo on it. I want the lights that I placed back in his area so that it's not dark back there. I want you to show my son respect. He deserves it. Every single person who is placed out there deserves it. It is tacky and hateful of you to treat their things like they aren't important. Their lives and their things are important whether you think so or not! I would rather bring my don't ashes home with me than have them somewhere that could care less about him. His name was Martin, and he matters!

If I could give 0 stars I would. My daughter is buried here. When we purchased her plot we did…read morethe 'Magdalena special' or some such nonsense. Basically but 2 plots get 1 free. So super helpful to get the full on sales pitch while finalizing my 2 year olds final resting place. Thankfully my Dad dealt with everything and decided that, sure, he would play ball and bought the 3 plots. Everything was handled professionally for my daughter's service and plot. Fast forward to December 2020. My aforementioned Dad passed away. His death was very unexpected. We knew he wanted to be buried next to his granddaughter and immediately made arrangements for him to be transported from Houston to Austin. Everything related to the transfer and grave-side service was handled great. We took great care with designing my Dad's marker. My Mom placed the final order December 2020. We were told it would be placed on 3-5 months. It is now almost a year later and still no marker. My Mom initially reached out to her contact at Cook Walden (Kyle) multiple times via email with no response. She called and left multiple messages with no response. Luckily I live in Austin and was able to park myself at the funeral home until someone would speak to me. After multiple assurances that 'everything was being done' to get my Dad's marker placed, I left. I reached out via text message multiple times and was told that 'shipping delays were causing delivery issues, etc.'. Sure. This would be a valid excuse for a month, 3 months, 6 month delay, but it's been a YEAR. A whole YEAR. My last text message was unanswered.

very easy experience with them at a difficult time they were there to help in any way and…read moreappreciate their great service in lakeway nancy roberts

Attended a funeral for a friend who passed away suddenly. There were a ton of people there. The…read morefuneral home director was very professional and did whatever he needed to do to make everyone feel comfortable and welcome. I don't think the family was expecting such a huge turnout. I just wanted to thank them for giving my friend the respect he deserved. His family appreciated the kind way they presented his ashes to them. Very respectful and caring.

Very kind and professional, reasonable prices & low pressure-they did everything they said they…read morewould do & made a stressful time MUCH easier for my siblings and me upon the passing of our mother. We had a lovely, small memorial service at their convenient NW Hills location, a beautiful family burial gathering at lovely Eloise Woods, & they explained every cost & gave me options. They reminded me what I planned to order and assisted me with my photos for a memorial video & ordering a gravestone, all very easy & at a reasonable cost. Whew! thank you all!

I simply cannot say enough wonderful things. The staff at Austin Natural Funerals stepped into our…read morelives at such a difficult time, and made us feel so very cared for and valued. They were professional and loving. They walked with our family through our time of sadness, and made the process as easy and stress free as it could have been. I highly recommend them, and am so glad we choose them.

I am a frequent visitor to Assumption Cemetery, (located in Austin, Texas) & have been for many…read moreyears because so many of my family members are buried there. And the one thing that I can say is consistent about Assumption Cemetery is the inconsistency of the maintenance & upkeep of the grounds at Assumption Cemetery. During my most recent visit on Father's Day 06/15/2025 around 6pm - which was a rainy day. there were so many areas that were flooded w/ water completely covering some of the tombstones (see pic & video included in this review). I have called the cemetery on Monday, 06/16/2025 & left a message to report the flooded areas. I also left a message about the following issues needing to be addressed: -- - - trash needing to be cleaned up & not enough trash bins located on-site so visitors can throw away their trash. Only 2 regular sized trash bins currently there & the trash was overflowing because cans weren't big enough. -- - - no markers on-site to list the section #s of the burial grounds so 1st time visitors can easily find grave sites. During my most recent visit, there was a woman looking for her dads grave stone & she did have a section # of the stone but since there are no signs listing the sections, she wasn't able to locate it. - - - clearing the weeds & grass from covering any gravestones - some stones are partially covered by grass and others are completely covered Each time I visit, I always bring gloves & trash bag(s) w/ me so I can pick up any trash that I see on the grounds & to pull up any weeds covering any of the stones. I do this for my family members AND for any other grave stones I see that are not my family members, out of respect but I do wish that the Assumption Cemetery grounds staff did a better job of keeping the cemetery grounds clean & maintained. I will continue to follow up on the issues mentioned above until they get resolved & I would also encourage any other cemetery visitors to contact the cemetery staff for any concerns they may have, so together we can keep the pressure on those who are responsible for the cleanliness & maintenance of Assumption Cemetery.

Sadly, the reviews are true. The lady we spoke with on the phone was EXTREMELY rude and unpleasant…read more We just wanted to visit an old friend who is buried here, and needed help finding his grave. She was NOT helpful. I don't know why the management doesn't get rid of this rude woman. Surely they have read the reviews of how she treats visiting guests?

Hannah designed a very impressive memorial to be placed at the feet of our parents. I was exactly…read morewhat I wanted only better. She took my idea and made it perfect. Hannah is a very talented and caring designer.

These guys were amazing. When I got to their office Hannah had already read my husband's obituary…read moreand predesigned the beautiful headstone for me. They installed it so quickly I was shocked. Its so beautiful and I highly recommend them.

First of all, I want to start off my saying this is one of the few independently owned and family…read moreran funeral homes in the area. Most of the big ones in Austin such as Weed-Corley-Fish and Cook-Walden have been bought up by big companies such as Service Corporation International (SCI) and therefore usually profit margin is the number one driving factor when running a business by a big conglomerate. Harrell Funeral Home is not that way. They treat you like family, responsive to your needs and requests, do everything in the most professional and dignified manner possible. Even when they arrived to pick up my mother who had passed away at home, they were gentle in lifting her, asked us how they wanted us to wrap her, and placed a beautiful cover over her when they took her to an unmarked Mercedes van to transport her to the funeral home.They help you think of things that you may not have considered when a loved one passes. What I like best about them is their cremation facility in is onsite in South Austin so if you want to stay with your loved one until the very end, you are allowed to do that. Many places will nickel and dime you for every little thing but that is not the case with Harrell. They offer free online obituaries, free video tributes to go with your obituary, free grieving resources, and assistance with typing up loose ends such as procuring death certificates and closing out digital identities and financial matters of your loved one. Paul and Jason were so kind during this delicate time and there was never a hard upsell at any time. They respected my mother's wishes and my wishes for what we needed from them. I can't say enough great things about Harrell Funeral Homes and for anyone who has to unfortunately make those hard decisions, I would highly recommend calling Harrell to support you during that time.

In 2022, my 78 year old Mom went to Harrell to purchase a policy covering her funeral services. In…read moreMarch 2025, I became aware of it, and I wanted some changes as Mom's Power of Attorney. This upstanding and respectful group of people at Harrell did EVERYTHING within their power to live up to both Mom's wishes as well as my own. You can definitely trust these folks. I wish I could give them 6 stars. Post Script: I understand why the folks are commenting negatively below. Their concerns were mine also. HOWEVER, Harrell has made some personnel changes now and I would encourage you to meet with them to find out for yourself. In 2019, we went to Harrell for my Father's funeral and we were overwhelmed with the thoughtfulness, respect, and caring. I will have my services at Harrell's.