I really don't want to do this; the day of the funeral wasn't bad at all, the initial impression…read moreand experience with them was good, and we got the venue to ourselves, but the death certificate took so long to arrive. I could have called them and ask but with everything else going on I just didn't want to, so that's on me I guess. Gave an extra star because of that. And the fact that it's one of the more affordable places in town.

We, sadly, lost an adult child recently. Jimmy Mercanto of All Faiths gave his heart to get us…read morethrough this awful experience. He handled every detail with professionalism and compassion. We are grateful to Jimmy and the entire staff at All Faiths and will certainly use their services again. Thank you, All Faiths for a job well done.

Months ago I went and asked for my mom,s death certificate and didn't want to give it to me, they…read morewere so unprofessional and treated me and my Aunt with no respect.

I first used Austin Peel and Son for their direct cremation service for my dad's passing in 2003…read moreand the service was great then. Our friend passed away unexpectedly Feb 18, 2021 during the COVID locked down and the services they provided this time was truly extraordinary - especially Victoria. It was a very difficult situation as the next of kin and the family live in Hong Kong. From the first conversation we had with Victoria in Feb.... She provided detail explanation of the whole process, the direct cremation service, interaction with medical examiner office, timeline, expectation, and then the actual cremation event. The most extraordinary service Victoria provided was her willingness to go over and beyond to pack the remain per USPS and international shipping specs. Miraculously the package arrived in Hong Kong the day of the Zoom memorial service! The family and all of us were truly touched. Victoria was there every step of the way and communicated effectively and timely even after office hours due to the time difference in Hong Kong. This week we finally had closure with Victoria receiving and mailing to Hong Kong and I the official death certificate. I will highly recommend Austin Peel and Son and Victoria without any reservation.

My mom had a prepaid plan with Neptune. When she passed this month, working with Neptune, and in…read moreparticular Amber, could not have been easier. Amber explained the process, kept me informed both via phone and e-mail, and answered all my questions. Everything happened exactly as she said it would and in the timeframes outlined. I could not have had a more positive experience, circumstances not withstanding.

Previously submitted but failed to add the one star. I'd mark it lower if available. No customer…read moreservice after orig sale! And BEWARE if there is any chance you might change your mind in the future. If seeking this option due to financial concerns, opt for full body donation with another company! It's available at no cost to you or to your family. And if you pursue Neptune, ask for REAL numbers concerning future refunds if you change your mind. Inexcusable customer service after contract is sold, esp if cancelled after first month!

Up until a couple of years ago, it's possible this cemetery may not have even been accessible other…read morethan by a dirt road. However, as of this writing there are hundreds of new homes being built in this immediate area. The cemetery lies at the back of the Pioneer Hills subdivision. As a result of all this development, it appears that a large green perimeter fence has been erected recently around this cemetery area to keep people out. It is possible to walk completely around this fence which seems to enclose about a 2 acre site. However, the main entry is padlocked with no trespassing allowed, so you will need to find permission to enter. As I walked the entire perimeter, I noticed there were some headstones towards the back of the property. Sadly, this entire property is completely overgrown with cedar trees and thorny vines making it difficult to see any graves. I was not able to see any church from the fence line, only a few headstones. There is no historical sign posted and for that matter, there's no reference to this fenced off site as to being a graveyard. I think it's pretty certain that this has not been an active cemetery for decades. Unless you can get permission to get inside, it's hardly worth the visit.

The planning went well and so did the funeral. The staff was…read morevery courteous and extremely helpful.

I really like this funeral home, me and my family went there just recently for my uncle who passed…read more The staff was incredible, they dressed up in black and red for the sake of my uncle's favorite colors which was so thoughtful and sweet. The video was well put together too, TV's all over the funeral home were showing my uncle. They definitely showed empathy. definitely went above and beyond for me and my family.

This review was mostly written this time last year, but I didn't have the heart to finish and post…read moreit until now. I made the decision to make this review more about the process than my experience; to help someone doing research like I was at the time, since it can be overwhelming. That being said these prices are from the end of 2022 and if you have a specific question about my experience you can always send me a message. I dealt with multiple people here and overall this is a wonderful service. I called while my father was in hospice to be prepared and get instructions, they were very kind to me and very helpful. While I was calling the Bryan office, it was my experience through this process that the phone systems between the Bryan and Austin locations are combined in some way and their answering service is as well. Their website is very helpful if you need to get information in advance. Since my father was in hospice, all we had to do was provide the phone number for ABCS to hospice and they called once my father was pronounced. They will send someone out to retrieve your loved ones body. They do prioritize removals from the home over the hospital, so if there are multiple calls in a night, they may use a third party to dispatch to your home to handle this in a timely manner (more on that later) but they do have their own staff that they utilize first. They will then email the next of kin several forms to be filled out in the next several days and transport the body to Austin. These forms include a cremation authorization, an authorization to embalm and a death certificate order form. On the cremation authorization you can order urns and engraving as well, but I believe you need to look at their catalog online and specify on the form. I did call several times for help during this process and they were very helpful. There will be a later email about the vital statistics and the accuracy of this form being signed off is necessary before the death certificates can be issued. The death certificates need to be paid for in advance and typically take 10-14 days to arrive in the mail. This is due to the current cost in the state but I believe the first one is $20-25 with additional copies being $4. They had a bundle cost for 10 and 15 and I believe we got 10 for around $55. If the 10-14 days won't work, the form had an option for expediting for an additional $30 and I believe this was an overnight service after processing instead of regular mail. The timeframe for remains depends upon how quickly you provide the cremation packet, the doctors, how long of a wait there is ahead of your loved ones cremation and the type of urn you order. At the end of September I was told it could take up to 4 to 6 weeks total, but it was sooner than that. A few years ago my parents used this process for my grandfather and I think it took 2-3 weeks. You will set up an appointment to go to Austin to pick up the remains and pay at that time. Although I believe arrangements can be made to have the remains shipped to you, I'm not sure of those details as my mother did not trust USPS with tracking for such an important task. The cost of cremation was $775 plus any expediting you choose and the type of urn you choose and if you arrange service through them. I did not look into their packages for arranging a funeral service. They will also post a photo and obituary on their website if you email it to them, at no additional cost. There were three mishaps throughout this process, which was about a month long. The first was the third party who picked up my father was inappropriate with my mother and sister. I spoke to ABCS about this who forwarded me to the owner, Robert, who took it very seriously and handled the situation. As I stated above, they only use a third party when time is a factor and they are already on a call. The second was an unnecessary delay for the death certificates. Anthony handled this situation and accommodated me by sending me a scan to handle my fathers affairs as I had travelled across the state to do so, and the physical copy wouldn't be available until several days later. The delay shouldn't have occurred, but they held themselves accountable and were accommodating, so I wasn't very concerned about this. The third was a much bigger deal, but I do acknowledge they did what they could to make it right and I do appreciate it. Long story short, there was a miscommunication and his ashes had not arrived in time for the appointment to pick up. However, they did agree to meet my mother and sister outside of business hours and offered a partial refund to rectify the situation. Again, I'm leaving out a lot of details because of limited space, but the important thing is that they did resolve it and if the person I had been dealing with on the issue had been available I don't think I would have been given the wrong information in the first place.

Just don't. Spare yourself the agony in your time of grief. This operation is sloppy at best…read more They will take your money, deliver services eventually, and not return your calls when there's problems (there will be). They've been screwing up the death certificates for months, made two promises to deliver, then disappeared without a trace. There's literally no one to talk to. IF they call you back, they'll blame it on their answering service. I haven't heard from them in weeks. They've basically stole the money and ran.