Horrible experience so far. The manager is more concerned with the finances than the families. He…read moresaid he made assumptions.

Kind, caring people who have gone above and beyond for us during this difficult time. Working with…read morethe staff here has been amazing. They met with us the same day, listened to what we were attempting to accomplish in terms of a memorial service, had references readily available, and allowed us time to use their conference room and pull all the elements together. On the day of the service, they were more available than we had ever expected them to be, and didn't rush us in any way. Everything went perfectly, and their services were an important reason why it all went so well. For an extremely cost effective way to handle final expenses, we didn't feel like we were getting sub par service; far from it. I've been to the full service places that come with plenty of guilt to push you to spend more money during a time where you are ill equipped to make good decisions. Here, we received everything we wanted, no high pressure sales tactics or guilt. I can't recommend them enough, they are awesome people! Thank you very much for everything you did for us.

very easy experience with them at a difficult time they were there to help in any way and…read moreappreciate their great service in lakeway nancy roberts

Attended a funeral for a friend who passed away suddenly. There were a ton of people there. The…read morefuneral home director was very professional and did whatever he needed to do to make everyone feel comfortable and welcome. I don't think the family was expecting such a huge turnout. I just wanted to thank them for giving my friend the respect he deserved. His family appreciated the kind way they presented his ashes to them. Very respectful and caring.

They have no regard for people who place flowers and tokens at their loved ones' graves. Evidently…read morethe new manager decided that everything should be thrown away so that she can start with a clean slate. I paid thousands of dollars for my son's space. She had not right to touch any of his things. My son mattered. His things matter. Our memories with him matter. How dare she throw his things away without notifying us. I was in the office today and they had the nerve to ask me if I wanted to place a $3 bouquet on his grave. No, I don't want your HEB flowers, ma'am. I want my mom's Christmas tree and the Kochina that my son and I purchased at Bryce Canyon. I want the coaster that has his beautiful photo on it. I want the lights that I placed back in his area so that it's not dark back there. I want you to show my son respect. He deserves it. Every single person who is placed out there deserves it. It is tacky and hateful of you to treat their things like they aren't important. Their lives and their things are important whether you think so or not! I would rather bring my don't ashes home with me than have them somewhere that could care less about him. His name was Martin, and he matters!

If I could give 0 stars I would. My daughter is buried here. When we purchased her plot we did…read morethe 'Magdalena special' or some such nonsense. Basically but 2 plots get 1 free. So super helpful to get the full on sales pitch while finalizing my 2 year olds final resting place. Thankfully my Dad dealt with everything and decided that, sure, he would play ball and bought the 3 plots. Everything was handled professionally for my daughter's service and plot. Fast forward to December 2020. My aforementioned Dad passed away. His death was very unexpected. We knew he wanted to be buried next to his granddaughter and immediately made arrangements for him to be transported from Houston to Austin. Everything related to the transfer and grave-side service was handled great. We took great care with designing my Dad's marker. My Mom placed the final order December 2020. We were told it would be placed on 3-5 months. It is now almost a year later and still no marker. My Mom initially reached out to her contact at Cook Walden (Kyle) multiple times via email with no response. She called and left multiple messages with no response. Luckily I live in Austin and was able to park myself at the funeral home until someone would speak to me. After multiple assurances that 'everything was being done' to get my Dad's marker placed, I left. I reached out via text message multiple times and was told that 'shipping delays were causing delivery issues, etc.'. Sure. This would be a valid excuse for a month, 3 months, 6 month delay, but it's been a YEAR. A whole YEAR. My last text message was unanswered.

they were excellent made everything go smoothly everything was taken care of relieving me from…read moremuch stress Nancy Roberts

We had wanted to do something simple with my father after his passing, as we had done with both of…read moremy grandmothers, my brother, and my mother. A simple cremation, and we would handle any gathering for friends at our home after the pandemic was over (my father died from a fall, not COVID). When my mother passed at Baylor Scott & White in Lakeway, the doctor at the hospital gave us a list of local funeral homes, and we chose to deal directly with a crematorium, which was quite affordable (around $650) because it didn't include any other services. My father's assisted living or emergency services must have called WCF, but we weren't given the opportunity to make that choice ourselves...it cost quite a bit more than we were expecting, but I understand the price difference is because they offer more personalized services and a nicer facility if you were going to have a gathering or a viewing. I was very new to all of this, and had only experienced going directly to a crematorium; my father understood that when the time came, we would just do what we did with my grandmothers, my brother, and my mother. We're not very formal people, so a traditional funeral would have been out of place. The staff at WCF was very nice, and since we were in the middle of COVID, we couldn't meet with them in person, so everything was done over Webex or Zoom. I wish we'd had the opportunity to do that in person.

They were wonderful. My mom just died and they truly were great. So thankful for everything they…read moredid, because it was such a sad time. The picture they they put of my mom was beautiful. They were very respectful and thoughtful as we said our goodbyes.

Not sure what all to say but figured the pictures may help. I attended a friend's memorial service…read more(no casket, no urn) It was a nice service and this funeral included a buffet of food that I had never seen at a service before. The buffet was catered and is a sample of what might be offered at a service. This small location is behind the HEB in Bastrop. You park in the front and side is where cars may line up if there was a procession. The only negative issue was there there is only 1 mens and 1 women's bathroom and so there can be quite a wait for bathrooms depending on the crowd. there are nice chairs but not a lot of table space.

I want to thank Zoeller Funeral Home for the amazing service they put together for my Aunts…read morefuneral. Frances and Angie were the perfection of professionalism. They did everything they did to make this Funeral for Leonila Valdez as wonderful as possible. Please ask for them when you are in need of funeral services. Thank you so much for your services again. Sandra Teneyuque

My friend's memorial service was held here today, and the staff at Zoeller Funeral Home were…read moresuperb! They had the ability to be present without being in the way. If you needed something, they stepped up to assist you, then melted into the background. I admired their professionalism and compassion during this difficult time in the lives of the bereaved. They let us mingle and comfort one another as long as necessary because they understand the concept of death can be difficult to process. The family were able to focus on the matter at hand because everything ran so smoothly. It was clear who was in charge here. It's never easy to say goodbye to someone you love. The wonderful folks at Zoeller Funeral Home are the ones to call when you are faced with that task.

We had to coordinate a burial from Wichita, KS to Wimberley, TX. Jose and staff at Thomason…read moreFuneral home made all arrangements for us via phone conversations. We had no concerns when we arrived in Wimberley. The viewing and funeral proceeded as planned. We were able to focus on saying goodbye to our father without any concerns about the process.

How exactly do you review a funeral home? Do you tell people the good experiences, this is a tough…read moretime in life dealing with a loved ones end of times. If you are the person responsible for the arrangements, an executor for example, you have a lot on your plate and hope that things go smoothly, there are a lot of details and typically this process is not something you are familiar with. My father pre arranged his wishes with Thomason's so I was spared choosing a funeral home - or maybe not. Choose wisely, Thomasons Funeral Home has cost me a lot of time, money, and anguish. 1) Getting the wrong medical doctor to sign off on death. Resulting in 10 day delay 2) Filing incorrect death certificate form - then denying they made a paperwork mistake - still ongoing delay 3) Giving me the run around when directing me that they could not make changes to the death certificate and that it was my place now to deal with the state for a corrected certificate which is completely their responsibility 4) Sending me an email saying that indeed they had the corrected death certificate and asked for my address to send it to. (NO they didn't have the certificates and "that email was a mistake" - let that set in a bit I kid you not. So, review funeral home? Look for details, local, choose wisely to avoid the ongoing heartache brought by incompetence. Read reviews.

Very kind and professional, reasonable prices & low pressure-they did everything they said they…read morewould do & made a stressful time MUCH easier for my siblings and me upon the passing of our mother. We had a lovely, small memorial service at their convenient NW Hills location, a beautiful family burial gathering at lovely Eloise Woods, & they explained every cost & gave me options. They reminded me what I planned to order and assisted me with my photos for a memorial video & ordering a gravestone, all very easy & at a reasonable cost. Whew! thank you all!

I simply cannot say enough wonderful things. The staff at Austin Natural Funerals stepped into our…read morelives at such a difficult time, and made us feel so very cared for and valued. They were professional and loving. They walked with our family through our time of sadness, and made the process as easy and stress free as it could have been. I highly recommend them, and am so glad we choose them.

I never thought I'd be writing a review for a funeral home…read more A few weeks before my dad's unexpected passing this spring, he had attended a service there and mentioned he thought the place was lovely. Fast forward to us not only being emotionally crushed by a sudden death, but the fact we had no funeral plans. It was unerving to call them while my fathers body was still in the hospital room next to me, but the woman who I talked to on a weekend evening calmly explained the process and assured me we'd get through this as quickly as possible to start the grieving process. They handled everything as they coordinated certificates, transportation, and even got us in touch with a cemetery I had been trying to find a contact for years to for myself. They helped me create a customized service for dad, and were very accommodating to help keep my mother's stress levels down during and after the funeral. The attention to every detail and the personalized care made me get funeral plans for my entire family with them. I cannot thank them enough on thank you Thursday for helping me get through the worst days of my life.

Marycatherine and Adam made a typically difficult process almost pleasant. Their knowledge and…read moreunderstanding of the services and products were excellent. We could not have asked for nicer or kinder people to deal with, while making arrangements for our father and mother.