I love coming to Bespoke Dermatology! It's always super clean, and the entire staff is incredibly…read morekind, welcoming, and professional. I've been coming here for acne that has been on and off, as well as a mole that had been bothering me. Dr. Judy and Veronica has been incredibly helpful with both concerns. They helped me find medication for my acne and also took the time to evaluate and treat my mole. I always feel like my concerns are taken seriously and that I'm in good hands. I highly recommend Bespoke Dermatology to anyone who has concerns about their skin and wants a thorough evaluation and treatment. This has honestly been one of the nicest and cleanest dermatology offices I've been to, and the environment makes me feel very safe and comfortable. Definitely my go-to dermatology office!

Just got done with a facial, Carol was thorough and friendly…read moreDefinitely will recommend!

He is thorough and not rushed. He explains everything. He is proficient at getting the needed…read moreinsurance authorizations.

Lillian didn't know how to effectively communicate with the patient. All I can say is the entire…read moreexperience have me the feeling of meh not happy

Dr Chi is wonderful. She is easy to relate to. I highly recommend her! The staff is polite and…read morefriendly.

I have been seeing Dr. Chi for many years. She is extremely friendly, listens to my concerns,…read moreprovides excellent medical care and advice, and ensures her staff provides great customer service.

The front office assistant Tristan Wong was terrible. Found…read moreDr Lee through my Cigna portal indicating that he is in network. I get there, fill out the forms, wait 30 mins only to be informed that this office is out of network. Wasted my time driving to the office and . i double check and confirmed that Dr Lee is in network.

I have had the experience of having two doctors here and they are both great. Super nice,…read moreinformative and taken good care of my skin. Dr. Greenburg has been a great help with my acne journey and has always answered all of my questions. However, the receptionist has not always been the best. That is the only reason I took off one star. I love the results from this office, but if I make a call or am checking in, I am met with attitude from the front. I understand off days, as a service worker myself. Though every time I visit, if it is not Tristan checking me in, I am given subpar, the bare minimum service.

I've been referred by a friend to visit Dr Sung for a Botox session. It was my first time so I was…read morea little nervous. Dr Sung has made my experience amazingly smooth and offered a few tips to care for my skin. Dr Sung offers a variety of services in skin care. During treatment, Dr Sung noticed that I have a bald spot on my hair. I really appreciate his effort to pay close attention to detail to other aspect of care. I've also tried his hair loss treatment and the result is amazing. I'd highly recommend Dr Sung for anyone in the area.

Would not recommend. I scheduled an appointment for a cortisone/steroid shot for $100. That was the…read morepurpose of my appointment. The front desk insisted on having a consultation for $150, totaling $250 for the visit. Did i move forward with the appointment? Absolutely NOT! Quite shady of a practice.

Best clinic and team! Very friendly, efficient and knowledgeable. Highly recommend! 10/10read more

I had a very frustrating experience at this dermatology office. The front desk staff have a very…read moreunpleasant and unprofessional attitude. I understand that being on time is important, but if you happen to walk in 15 minutes late, there's a way to address it professionally. Instead, I was spoken to in a very rude and condescending tone and told not to be late again. What made the experience even more frustrating was the amount of waiting after I was already brought into a room. I was left sitting there for quite a while while other patients who arrived after me were seen first. Eventually, after getting tired of waiting, I had to walk out and ask what was going on before someone finally came in. I was told that they were busy, but from what I could see, there were multiple PAs and nurses in the hallway talking and on their phones. Of course, I understand that I don't know everything happening behind the scenes, but as a patient, it certainly didn't give the impression that my time was being respected. The biggest issue for me was not simply the wait--it was the attitude and lack of communication. Patients should be treated with basic courtesy and kept informed when there are significant delays. Overall, a very disappointing experience. I would expect much better customer service and professionalism from a medical office.

I'm following up on my previous review. The same night I posted it, Dr. Tomasian personally called…read moreme to discuss the issues I had been having. I do appreciate that he took the time to listen, and the conversation itself was positive. Shortly after, my prescription was finally processed, and I received it on 5/1/26. It was also refilled for future use, which I'm thankful for. However, it took nearly two months to straighten everything out before I was finally able to receive my prescription. However, the overall experience still leaves me genuinely concerned. It took me being unusually persistent and more forceful than I'm comfortable with just to get a response from the office, pharmacy, and insurance. That shouldn't be necessary for a patient trying to manage their healthcare. More importantly, this situation caused me a great deal of stress and anxiety and has negatively impacted my health. I already deal with high blood pressure, and this experience elevated it further, which is both troubling and unacceptable when seeking medical care. At this time, I'm giving a 3-star rating in recognition of the effort Dr. Tomasian made to personally address the situation. I may update this after future visits. I sincerely hope his office improves how they handle patient communication and follow-through so that no other patient has to go through a similar experience.

I had a bump that started growing near my bicep almost 2 years ago. It was benign, so my insurance…read morewouldn't cover its removal. My friend referred me to The Dermatology Collective. First, the staff warmly greeted me as soon as I walked in. They were all super nice! I then saw Dr. Jones, who said she could remove the bump right then and there, and they could send it for a biopsy just in case. The procedure was quick and painless! The bump is gone and the scar is barely noticeable. One thing I really liked about this place was that they said the consultation fee would be applied to any procedure I had done. Other places charged a similar consultation fee but would not count it towards the procedure. On top of that, the total cost was significantly less than quotes I received from other offices -- I probably paid half of what I would've paid at the other places I called. Most importantly, I was seen by Dr. Jones, who is an MD. Other places want you to consult with their PA first. Needless to say I'll be coming here for all my skincare needs going forward. Thank you, Dr. Jones and team!

Walking into Dr. Joanna Chan's beautiful new Pasadena Dynasty Dermatology office immediately put me…read moreat ease. The space is bright, modern, and thoughtfully designed, while the front office team greeted me with genuine warmth and kindness that made me feel welcome from the moment I arrived. Dr. Chan is everything you hope for in a dermatologist. Professional , polite, and reassuring. She took the time to carefully examine a few questionable spots, froze several areas that needed treatment, and performed a biopsy with a calm, confident approach that helped ease my nerves. Now it's a matter of thinking positive and waiting for the results. Great care isn't just about medical expertise it's about making patients feel heard and comfortable. Dr. Chan and her entire team delivered exactly that. If you're looking for outstanding dermatology care in Pasadena, I highly recommend this practice.

Just got microneedling done for the first time and I had such an amazing experience! My skin has…read morenever looked this flawless and extra glowy. Bridney did an incredible job she made sure I was comfortable the entire time and really took care of me throughout the process. Junior was also super helpful and recommended great post-care treatments to keep my skin looking its best. Overall, such a friendly and thorough consultation when it comes to skincare and treatments. Highly recommend!

This place is GREAT! Dr Janice Ma is the very best! I have had to deal with acne & rashes for…read moreyears. I have been to a few other dermatology locations and dealt with other dermatologists in the past - none of them helped with getting my rashes and acne taken care of. However, I found Metropolis Dermatology a few years ago and as soon as my first appointment ended I knew that this place was going to be very helpful. The facility is clean, the receptionists are kind, and the dermatologist know what they are talking about. For me specifically, Dr. Janice Ma has been amazing. She is so kind, talented, knowledgeable and most of all caring. She helped me with all my skin and rash issues so well. My skin is clearer than ever and I couldn't be happier! She did so well that I recommended her to a colleague of mine and my colleague said the exact same thing - she is the best! Can't recommend this place (and all their knowledgeable dermatologists) enough!

I made approximately two visits in 2023 to improve my acne. I was prescribed medication for…read moreapproximately $80. I asked my primary doctor about the same medication and only paid around $10 for the exact same prescription. I later received multiple messages from Metropolitan dermatology, claiming that I owed a balance for Botox and fillers. A service which I never requested or received. It has now been three years later, I have never gone back and yet the business is still claiming that I have an outstanding balance for an alleged filler appointment. It should also be noted that the company failed to provide me with an itemized receipt or proof of service. Although the doctor was friendly upon my visit, I would highly recommend looking elsewhere due to the inflamed prices and lack of proper communication and documentation.

From the first phone call to the results of my problem - great service!…read moreI called on Monday and got my appointment for Wednesday. Deb (Debbie/Deborah) at the front desk was so patient and kind when I called to say I'm lost and can't find the building. She stayed on the phone with me and patiently guided me how to get to the correct building. (totally my own fault, I struggle with my navigator. The building is simple to find if you just follow directions. I arrived late and stressed, but she was kind and understanding. Dr. Chu was very kind, explained his recommendations and let me ask any questions I wanted to. His assistant Hannah was also very nice. A week after my biopsy Hannah called to give me my results and asked if I had any questions. I'm glad my results were favorable. Either way I was going to leave a 5 star rating.

Dr. Chu retired. New doctor. Unfortunately new…read moredermatologist has no charisma and is unwelcoming. She made me feel as if I was wasting her time. Got zero value nor learned anything new or different that could have helped me or improved my condition. The staff were very nice and welcoming.