The front office assistant Tristan Wong was terrible. Found Dr Lee through my Cigna portal indicating that he is in network. I get there, fill out the forms, wait 30 mins only to be informed that this office is out of network. Wasted my time driving to the office and . i double check and confirmed that Dr Lee is in network. read more

Center for Advanced Dermatology - In Network - Dermatologists Near Me - Arcadia, California

Is this a real business??? Called 3x in one day to try to make a first time appt. First call I was placed on hold for 7 min before I gave up and hung up. Called back couple hrs later and was told they'd call me back in a few min, but no one ever called. Last time I called, again, put on hold forever before giving up. Ended up making an appt with another office. read more

Front desk' attitude is what preventing me going here. Called several time and the front desk's lack of basic insurance knowledge is astonishing. She asked what HDHP is and said they won't take it. Meanwhile she is giving really bad attitude and vibes. Don't want to deal with that read more

Dr. Lee seems pretty good. Office staff and visits suck though because you end up waiting forever. Consistently late getting in every visit. Somehow you show up 20 min early to be let in 30 min or more late every time. Sucks. read more

They value your time and won't keep you waiting. Everyone at this clinic, from Dr. Lee, nurses, to receptionist, is friendly and helpful. Highly recommended! read more

Dr. Phillip Lee is new to me, and was referred by a friend. I had a suspicious spot on my skin and needed to get all my skin checked for cancer. Dr. Lee was so thorough, friendly, respectful. And answered all my questions. It turns out I had quite a few more questions than those which initially prompted me to make the appointment. He was knowledgeable and also not alarmist about all my concerns. Explained pricing, realistic results, et cetera. The front desk was great in the phone and in person. Also, I love the text reminder feature to confirm appointments. read more

Center for Advanced Dermatology - Mother daughter skin - Dermatologists Near Me - Arcadia, California

Very unorganized. Called to schedule an appointment about a month and a half ago. Went through all the normal gamut of checking insurance and giving them my information. Scheduled. Done and done. Arrived this morning, waited about 20 minutes after filling out the new patient paperwork. Receptionist lets me know they don't take my insurance, and it's $140 for an initial consult. I ask why they suddenly don't take my insurance and her response is "we don't verify insurance until you arrive". Naturally, I recall that I specifically asked during my initial call whether they would, and have all my info for that. She just keeps repeating that they don't verify until the customer is there. That policy seems a bit silly and "bait and switch"-y when they're having customers wait weeks in order to even get a consult. It reminds me of car salesman "oh yeah, so the price on the website was from 10 minutes ago, that changed and is now $X more, sorry about that. Not to mention they had verified my insurance over the phone during my initial call. Obviously, giving a lower rating would be unfair, as I didn't even get to the "seeing a doctor" stage. Additionally, charging $2 per credit card transaction under $100 when businesses normally pay 1.5-3% processing fees is a plain and simple money grab. They even have "sample products" available for customers to grab. Seems like this may be against PhRMA guidelines but hey, I'm not an expert. Save your money, time, and energy by finding an office that cares more about the patient than the money. read more

I love the fact that the doctor took her time to listen to my concerns. She addressed all que sand explained all the procedures.

I came to see Dr. Phillip Lee about a MILD & dry skin condition on my face. I have been to this facility before but was seen by a different doctor. That doctor is unfortunately no longer there. So I was suggested to see Dr. Lee instead. He seems like a friendly guy with genuine manners. And members of his staff are kind and polite as well. Unfortunately, I can't grade a doctor based on how friendly he is. I have to grade on how well he treats my skin...and I'm truly upset and disgusted!! He gave me some creams from his office to bring home and try. He even said that what he was giving me was "safe." I trusted him. I applied it Friday night and when I woke up the next morning, I awoke to a horrific sight. My face was much much much worse (see pictures)!! It was stingy, itchy, beyond dry, red and tough to look at. I wanted to breakdown and cry. Never has my face looked that bad. The whole reason I went to the dermatologist was to build up my confidence; not destroy it. Truly heartbroken. This has been a nightmare...an absolute NIGHTMARE! I will not be back to see Dr.Lee or this facility. I am now working with other dermatologists to undo what Dr.Lee did. Since my ordeal I have gotten a second opinion with a different dermatologist. I showed him the products and he says that two of the three products Dr.Lee gave me have a certain acid that younger people like myself (early 20s) are sensitive to. This is one of the worst medical experiences of my life. I lost my skin, lost my trust in this facility, and worst of all I lost confidence in my self-appearance. I would give this negative stars if I could. read more

Dr. Lee is by far one of the best doctors with the best bedside manner ever. The staff are kind courteous.

I saw Dr Phillip Lee. Nice guy. Didn't try to talk me into anything I didn't need -- cosmetic treatments etc. Removed some things that were bugging me and biopsied a mole. read more

I see Dr. Philip Lee for psoriasis. I like his approach to treating my condition. It's important to me that I am taking something that is both SAFE and effective. He's good at listening, and keeps up-to-date with research and new medications. I recommend him to all my friends. read more

Center for Advanced Dermatology - Great view from doc's office! - Dermatologists Near Me - Arcadia, California

I'm a big chicken when it comes to having any type of medical procedure which makes me a rather non-compliant patient. Very sad considering I'm a nurse. Today I had to suck it up and see Dr. Lee to have some skin cancer removed. I explained my fears and he was incredibly patient with me. He explained what he was doing to me in detail and made sure I was numbed fully. All in all it was an extremely positive experience and I'm very happy I discovered this office. I very much recommend Dr. Lee and his associates for both chickens and non-chickens alike. read more

Dr. Lee is fantastic. He listens to your concerns and clearly explains his recommended treatment. Additionally, the office staff are great. From the front desk to the medical assistants, each and every one knows their job and provide A+ service. Highly recommend to anyone needing their services. read more

I'm very glad I found this place! I came in for some "work" and loved the process. The staff was very friendly and welcoming, Dr. Chi and Nurse Monica was very gentle and sweet! Answered all my question and concerns. read more

I been seeing Dr. Chi for almost 15 years! I trust no one else with my overall skin heath. I am one of those people that has persistent acne and Dr. Chi is the only one that can resolve these issues. The front office team was efficient with my insurance verification and the whole process was seamless. I highly recommend Dr. Chi for anyone looking for a dermatologist. read more

Loved my skin now after I visited Dr. Shirley Chi's office. Laura the nurse did a fantastic job for my laser treatment at Christmas time for my brown spots. Then I went back for Hyfrecation for my raised bumps for clogged pores & skin tags and am very pleased with the results. I am in my 60's & my skin now looks like my skin in my 30's. Forget the expensive creams, instead treat yourself to a visit to this office. A Big Thank You to Laura for removing my brown spots, clogged pores & skin tags!!!!:) read more

Went because I've been struggling with severe acne after having my daughter. Dermatologist recommended antibiotics to stop scaring, special cream, and to use a gentle cleanser. 6 weeks passed and my acne got worst. Instead of telling me what my issue was and listening to me, she assumed what she would give me would work. Paid out of my own pocket, very disappointing dermatologist. read more

Highly recommend! I came here for Dr. James Wang and he's super nice and informative. Was able to get treatments for some minor skin tags and keloids same day, plus he's great with making sure you're covered by insurance for whatever you're doing. Will be back for any skin needs! read more

I went to my appointment as a new patient for my daughter. We waited 5 min to be called back, then another 5 min after that until we're seen. My daughter is 2 years old and she continuous Breaks out in rashes. Dr. chi able to take a look at her and suggested I see an allergist, see if she has a food allergy. She referred us to Dr. Pham, who was a great doctor too! But until we were able to see Dr. Pham, Dr. Chi able to give a steroid prescription to help with the itching for my daughter. Thank you Dr. Chi read more

My primary doctor recommended me a dermatologist in this center, Dr. James Wang, and i decided to schedule an appointment which it was surprisingly easy to get. It took me more time to fill up the patient information than he checking me out. At least he gave me the time to explain my concerns and he also answered couple of questions that i had but after that "I'm going to prescribed you a cream. See you next month". I was out in less than 5 minutes. Yeap, that's all i have to say. read more

Center for Advanced Dermatology - 2nd floor.... - Dermatologists Near Me - Arcadia, California

I've been seeing Dr. Wang for a couple of months now. He takes his time explaining every option available and making sure we both choose the best one. He makes sure to prescribe medication covered by my insurance, which I really appreciate. The nurses are nice and helpful too. Sometimes the office has free samples of hand moisturizer available in the waiting room. read more

Center for Advanced Dermatology - Free samples - Dermatologists Near Me - Arcadia, California

I went to Dr. Chi for some help with these ridiculous brown hormonal "mask" spots I have on my cheek bones and she has done a fantastic job trying to make them disappear with her special laser! I referred my aunt and my mom to her as well and they were both thrilled with their treatments and her approach. Not only is she a knowledgeable doctor, Dr. Chi is personable and has a great bedside manner. She was on time and didn't try to sell me a bunch of over-priced products. If you have been searching for someone great - you won't be disappointed. read more

At the end of July I had an infection on my left arm that was proving to be worrisome. I went to the ER at Scripps Mercy Hospital in SD to be treated, but had to leave the next day before I could see a dermatologist there since I had to come back home. I then went to the ER at Methodist Hospital, but they were unable to provide much help and referred me to Dr. Philip Lee at the Center for Advanced Dermatology instead (since they don't have an in-house dermatologist). I actually didn't want to come here because they don't take my insurance, but I couldn't find a dermatologist that did. Since my infection was not getting any better, I called to make an appointment and thankfully was able to schedule one for two days later. The Center is located on Huntington Drive, across the street from Methodist Hospital, and is easy to find with a large parking lot right in front. I quickly checked in with reception, filled out some forms, and then waited around for a bit before the doctor was able to see me. Since my antibiotics were finally starting to take effect, however, he did not need to do much for me. He looked at the (pus) blisters on my hand and checked out my arm before telling me that he thinks I'm improving. He ended up lancing two of my blisters and then prescribed me a cream to apply on them. He also recommended using ice packs, telling me that after two weeks of the cream (and of course finishing off my antibiotics), the blisters should be gone. The redness, however, he warned probably would not go away for a couple of months at least. While I was a bit frustrated that he couldn't explain the why/how behind my infection and how bad it got, I was still relieved to have a medical professional tell me that I was getting better. The cream was definitely the best part of this whole thing since that really helped with my blisters. The visit did end up being really expensive, especially considering I only saw him for about 15 minutes, but I tell myself it was worth it for the cream and the peace of mind. read more

Dr. Wang was so amazing! He was really patient, really kind, answered all my questions/concerns and was one of the nicest, informative professionals I've seen in a long time. Honestly it was a very good experience. The other tech that also works alongside the doctor was really nice as well. Parking was easy and the office was really nice. I highly recommend this Dermatology office. read more

TLDR: Rude. Disorganized. Great doctor. Bad staff. Pity. Rude. Disorganized. Indifferent. We write this review as a customer/patient hoping the doctor would take notice or you as perspective customer/patient could make informed decision. My girlfriend visited the doctor based on a referral. She loved the doctor and based on her advice we got a package of four treatments. Note that this isn't covered by insurance so it's all out of pocket. The first treatment went well. The nurse was attentive and detailed. On her second treatment, it was a different nurse/doctor. The nurses prepping her asked basic questions about the scope of treatment that should have been in the file. The treatment felt rushed. The interactions were unfriendly. We thought this was just an anomaly. Yet, on the third visit, it was exactly the same unpleasant experience. For our fourth visit, we insisted on the nurse that treated her the first time. Even trying to make the request was difficult. The staffs just seemed so unwilling to help. On the fourth visit, we got the nurse that first treated us and we realized that she was the exception not the rule. Sadly she was leaving. So fast forward a few months. We decided to give the place another chance because we like the doctor. That was yesterday. We were bought in the room where a nurse rudely argued with us on the scope of service and the price. We asked her to look in the file for the FOUR times we were here and we are here for the EXACT same thing. She then said she needed to check and left the room. We were left in there for 15 minutes with no one telling us what's going on. This was enough and we walked out. Upon leaving we shared our displeasure to a very unsympathetic audience at front desk. Considering the rudeness in the last visit and the totality of the experience, a one star is well deserved. read more

I've been coming here for about 6 years, I started seeing Dr Chi (great Dr!) But now see Dr Lee (great Dr!) Due to my schedule and theirs. Both Drs are very professional and knowledgeable. I dont hesitate to recommend this office to friends or family. I believe there is another associate Dr also. I schedule my appointments un advance, because their schedules fill up fast (they're very popular!) It may take a bit to get your appointment but the wait is worth it. Staff is always nice and professional. read more

I have called 5 times trying to get a refill on a prescription & everytime I am given an answering machine with options that lead to another answering machine. It's extremely frustrating not being able to speak with someone on the phone! Even my pharmacy is having issues getting in contact with someone there. When I first saw the Dr, my experience was great but this is so frustrating. read more

Dr chi is the best at what she does but most of all she cares about my well being as a person. When I refer friends and family and patients to her they say the same thing. Her team is also exceptional and friendly. read more

Dr Phillip Lee MD is a kind and wonderful doctor. He takes his time to talk to you and answers any questions. I would definitely recommend him to anyone looking for a good dermatologist who listens! read more

I have been going to Dr. Lee for at least 5 years and perhaps a little longer than that. He was the doctor that discovered melanoma on the back of my leg. My leg was itchy and had a small, new, freckle. It actually wasn't the reason I scheduled but while I had two other things checked I thought I would ask him about it. The other two things were nothing. The "freckle" he didn't like the looks of and did a biopsy that day. Thanks to Dr. Lee the melanoma was caught early! He is personable, professional, and takes the time to listen. He always asks if I have any other questions before the check-up ends. I highly recommend Dr. Lee. read more

Wish we could actually review the staff. Sadly, they couldn't get us in for a month - even for a concern with bleeding and intense pain. Will call an office with more realistic scheduling. read more

I've been coming to Dr. Lee for four years or so -- after my former dermatologist retired. I like his demeanor and skill.

Terrible. Staff is rude. Dr Lee doesn't know how to get to the root of the problem. He only wants to prescribe you whatever meds he's getting his commission on. He is over priced and will only see you for about a ten minute appointment but charge you over $140. Questions about root causes of problem skin annoy him. He wants you in and out of his office quickly. I would not recommend him read more

I see the negative reviews are from two & three years ago. The suite they are now in is 215 and I have had only terrific compassionate and positive help resolving my issues. Dr. Lee is genuine, caring and resolution oriented and there is nothing negative I could imagine about his assistants. I am now having my husband go and get checked. read more

Dr. Wang is awesome! He's calm and knowledgeable. He's friendly and cool too he makes you feel At ease and easy to talk to.

Dr Lee is awesome!! Took a cyst off my head and the only thing I felt was the lidocaine injections. No pain with the cutting or staples and they look great. If you have and dermatology needs, I highly recommend him!!! read more

First visit here and it was a great experience. The staff is friendly and professional. Dr. Lee is a wonderful person. He's patient and answered all of my questions. I'll definitely be coming back and will recommend it to everyone. read more

I have had the best treatments from Dr. Wang. Super friendly, thorough and now I'm skin cancer free.

The staff and doctors are professional and caring. I never feel rushed... yet I'm in and out in a reasonable time. Dr. Lee is great - I always recommend him to family and friends. read more