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    Philip Berent, MD

    5.0 (1 review)

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    9 years ago

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    Confidential Care - Vijay Jayachandran, MD, DFAPA and Sanker Jayachandran, MD

    Confidential Care

    2.4(8 reviews)
    3.3 mi

    I used to go here a few years back and had great things to say, they helped me get through my…read moredepression and helped me get back on the right track. However, recently I attempted to contact them to become a patient again so I can get my medication monitored. I called and left a voicemail requesting a call back, a few days later I received a call from them and as soon as I answered the phone I was put on hold for over 5 minutes and I hung up. I then called back to see why that happened, left another voicemail and never got a response back from them. So after over 2 weeks of waiting, I decided to find a more professional office to go to. I have never seen such unprofessional behavior from people working in the mental health industry and it disgusts me that these people are allowed to treat patients in that way. Do yourself a favor, save the hassle and find another place to go because you deserve much better.

    I wish I could give this office negative stars. I scheduled on Zocdoc 3 weeks prior to my…read moreappointment. I chose this office because it said that they were in-network with my insurance. I provided all my contact & insurance info at the same time i booked the appointment. Because I never heard from them, i also went on their website & wrote an inquiry under the contact us section. Still nothing, so i figured that they had everything they needed. I show up to my appointment, they say that i'm not on their schedule, & that they have no record of me at all. I showed them my zocdoc emails, & then all the sudden, i exist. Oh but wait, since they were unorganized & unprepared, they took their sweet time trying to verify my insurance. They first told me that i had no insurance at all. So i called my insurance, & they said i was active, but that the doctor was NOT in-network. I relayed the information to the manager, & let her know i was upset because i only scheduled with them because i thought they were in-network. She said no, no, no, we are definitely in network, but it's just under our practice name, not the individual doctors. I trusted that answer, & wow, I was wrong. I now have bills for well over $150. So back to my first appointment, I waited OVER 2 HOURS to see the doctor, & the only apology i got was from the doctor. I decided to give them the benefit of the doubt, & saw Dr. Vijay for 2 visits total. First of all, I felt like she didn't believe my diagnosis. She was constantly questioning the integrity of my previous doctors. She also didn't listen to me, i told her that i was having a hard time with the side effects of the medication. Rather than adjust anything or give me other advice, she just kept everything the same. I also believe that this office gets kickbacks from pharmaceutical companies. She gave me samples for a month's worth of medicine, & when i was running low on the medication, they left me high & dry. Since the medicine costs over $1000/month, insurance companies do not want to cover it. I called & left 3 separate messages for SOMEONE to call me back because i was out of medication & was sick. Not ONE PERSON AT THE OFFICE COULD CALL ME BACK OR OFFER ANY TYPE OF RELIEF OR ALTERNATIVE MEDICINE. THIS OFFICE IS A JOKE, & CLEARLY DR. VIJAY DOESN'T CARE ABOUT HER PATIENT'S WELL BEING AT ALL. DO NOT WASTE YOUR TIME OR MONEY AT THIS BUSINESS. GO LITERALLY ANYWHERE ELSE FOR HELP.

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    Confidential Care - Transcranial Magnetic Stimulation (TMS) therapy for depression.

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    Mid America Mental Health - Integrated and holistic approach to mental health

    Mid America Mental Health

    1.0(7 reviews)
    3.5 mi

    Had a referral from dr. They called and gave me the wrong number. I called and she tried arguing…read morewith me when I have the vm. Arrived at my appointment today. Receptionist was rude. The nurse who did the initial intake was even worse than the receptionist. The atmosphere is outdated and makes it sketchy. Appointment was at noon and the dr walks in the door 41 minutes after our appointment and called us back at 12:50. Our appointment was at noon!!! They have signs all Over and in the paperwork that no shows will be billed and if you arrive late then they may not see you. Sorry they feel your time is not as important as yours. For a mental health facility the staff looks pretty miserable.

    Truly, this office deserves negative stars…read more Mid-america mental health is an absolute insult to the medical field. On average, to get a hold of a RECEPTIONIST or get an update, it takes between 7 & 10 phone calls & emails. Then once you formally complain about feeling like you're a burden to the office/doctor, they tell you to find a new provider without any warning. Then just to add fuel to the fire & just give that final blow, they change your medication doses without reason, & even if you've been on the same dose of medication for 10+ years, they make you feel like a total criminal for wanting your maintenance dose of medication. They made me take a drug test with ZERO EXPLANATION, & there was zero confidentiality because the door was wide open, & she handed me the cup in front of the entire waiting room. The doctor I saw is completely petty & has only jeopardized my mental health for no other reason than she must not have liked that I complained about the office's lack of unprofessional communication & lack of accountability. I managed a medical office for years, & I can tell you that I have never seen an office operated with such a lack of care for their patients. I will absolutely be filing a complaint with the better business bureau & the medical board for the inexcusable treatment I received. So if you're looking for a medical office to help you while you suffer from mental health issues during your darkest hours, DO NOT GO HERE. Seek help literally ANYWHERE ELSE!!!!!!!!

    Philip Berent, MD - psychiatrists - Updated May 2026

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