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    Confidential Care

    2.4 (8 reviews)
    Closed 9:00 am - 9:00 pm

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    Mid America Mental Health - Integrated and holistic approach to mental health

    Mid America Mental Health

    1.0(7 reviews)
    0.3 mi

    Had a referral from dr. They called and gave me the wrong number. I called and she tried arguing…read morewith me when I have the vm. Arrived at my appointment today. Receptionist was rude. The nurse who did the initial intake was even worse than the receptionist. The atmosphere is outdated and makes it sketchy. Appointment was at noon and the dr walks in the door 41 minutes after our appointment and called us back at 12:50. Our appointment was at noon!!! They have signs all Over and in the paperwork that no shows will be billed and if you arrive late then they may not see you. Sorry they feel your time is not as important as yours. For a mental health facility the staff looks pretty miserable.

    Truly, this office deserves negative stars…read more Mid-america mental health is an absolute insult to the medical field. On average, to get a hold of a RECEPTIONIST or get an update, it takes between 7 & 10 phone calls & emails. Then once you formally complain about feeling like you're a burden to the office/doctor, they tell you to find a new provider without any warning. Then just to add fuel to the fire & just give that final blow, they change your medication doses without reason, & even if you've been on the same dose of medication for 10+ years, they make you feel like a total criminal for wanting your maintenance dose of medication. They made me take a drug test with ZERO EXPLANATION, & there was zero confidentiality because the door was wide open, & she handed me the cup in front of the entire waiting room. The doctor I saw is completely petty & has only jeopardized my mental health for no other reason than she must not have liked that I complained about the office's lack of unprofessional communication & lack of accountability. I managed a medical office for years, & I can tell you that I have never seen an office operated with such a lack of care for their patients. I will absolutely be filing a complaint with the better business bureau & the medical board for the inexcusable treatment I received. So if you're looking for a medical office to help you while you suffer from mental health issues during your darkest hours, DO NOT GO HERE. Seek help literally ANYWHERE ELSE!!!!!!!!

    Confidential Care - psychiatrists - Updated May 2026

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