This dealership has the most horrible service department ever, avoid going here! I brought my Kia here for a oil change and they forgot to place the cap back on, the oil spilled all over my engine, my car spent 2 in half days and NOT ONE SINGLE PERSON OR MANAGER called me as I requested to give me an update. "RANDY" the manager was always busy and never cared to even call. JANI didn't respond to my messages. Wasn't until I had enough and requested to speak to corporate or Devin when they all of a sudden decided to tell me the car was ready yet no one even called ! ARI was the only one who helped and assisted as much as he could he should prolly be a manager since he has more compassion for customers UNLIKE THE REST! read more

The service representative told me " Your car will be ready within ten minutes!" I heard that same line 4 times over the span of 90 minutes. All your department had to do was check the "Check Engine Light" and then went on some rant that it was my fault the light went on because the gas light came on, which really made me, one of your customers feel like a POS and an idiot, so thanks... I can try to understand the need for a double warning on the car but what I don't understand is that I was not only invalidated as a customer because your team lied to me and wasted my time. Also, when i tried to schedule an appointment, your team was very dismissive and blasé over the phone which is just poor business practices. I explicitly gave a time when I would be arriving and they said "Yeah just come on in" only to make me feel more at fault when an associate critically responded " You should've made an appointment" then left the area. This was a terrible customer service experience overall and I will be reconsidering bringing my car back to Phil Smith KIA. If you guys are going to respond by saying, GIVE US a CALL, why don't you guys do your jobs and follow up and don't rely on the customer to follow up with you, that's making the experience even worse. read more

I was in the market for a Kia Soul but when I went on the Phil Smith website, it demanded I supply my email address and phone number (when I came to home address I shut it down). All I wanted was basic information about availability and I'm being asked to give up personal information BEFORE they will allow me to see anything. THEN, I immediately get a sales email. Before I can finished unsubscribing and deleting, I get a personal phone call. Some people might find this "folksy"; I find it "creepy". Next time just give me the information I want. read more

Shame on you Phil Smith Kia. If your $1,300 dealer fee and $995 "shop get ready" weren't repugnant enough, delivering a flawed body repair is simply a ripoff. The back story is that we helped a friend buy a car from this dealer (we lent her the downpayment.) The car fax noted the car had been in a minor accident. The salesperson assured us they (Phil Smith) would repair it and make it like new. They did a crap job using one of the dent repair companies (not a real body shop) It wasn't until she got the car home the lousy work was evident. Phil Smith Kia just furthered the reputation of some car dealers screwing over the consumer, and in this case ripping off a vulnerable woman by over promising and under delivering. In the same week I bought a new car from a King family dealership (Coconut Creek Hyundai) and they did everything possible to make it a good experience. They were honorable. Not Phil Smith Kia. In my book they are a pile of crap. The sales guy was "Habachy" I would not trust him for an instant. read more

Phil Smith Kia - destroyed window seal with half ass repair by Phil Smith Kia. Mind you they charged this young woman $995 for a shop preparation fee. - Auto Repair Near Me - Lighthouse Point, Florida

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Had a great buying experience at Phil Smith Kia. Rockie is the man to see as he made the buying experience for my son's first car great! Thanks Rockie! read more

I just wish I could do 0 star...let me explain what happened, this morning I was driving to FedEx store and some warning lights came on, check abs, line assists, front and back cameras. I did stop and called the service department(they should change the name to NO SERVICE DEPARTMENT) and they told me they did not accept any walk in and the next appointment will be in 2 weeks +. Could you imagine that!! No need to tell you I called another dealer ship and got an appointment for next Friday. BE VERY CAREFUL DEALING WITH THEM....they care about selling you a car but after that you are on your own...... read more

WChris are randa are so great. Ikust purpurchased an Alfa Romeo. Chris I sfriendlt, professional and knowledgeable

I purchased my first KIA today from Phil Smith KIA / Lighthouse Point, FL. I am extremely happy with my purchase and had a great experience. David Gardner worked with me from the beginning to look at a couple of different models so I could make a decision. After making a choice David worked with me to close the deal. He was very honest and upfront about pricing and payments. If you choose to buy a KIA, go and see David at Phil Smith KIA in Lighthouse Point! read more

Bought a Kia Soul Neal stokes and Edson Dealmeida were very professional and sensitive to my aunt's needs and they both great people highly recommended thanks guys read more

Absolutely worst service department hands down! Went for oil change and tire rotation but almost ceased engine due to their service techs total incompetence. Tech failed to properly secure gasket after changing oil and filter, allowing oil to spew out from underneath the vehicle. I drove away from dealership and noticed my 2021 K5 was not driving correctly after a few miles down the road and the low oil indicator light coming on. I barely made it back to the dealership after having already been there for over 2 hours, adding another hour to what should have been a quick and easy routine service appointment. Also the tech never checked the tire pressure of the tires as he noted on the service report. The tires should be 35 psi, the tech noted 35 psi but my tires were all under inflated as I took a picture of what the actual psi's were per my onboard computer. I had to properly inflate my tires on my own and also checked to make sure the lug nuts were properly tightened, as I don't trust anything this service department did. I tried to contact the General Manager and Service Manager through e-mails and phone messages to find out what they planned to do to ensure these issues would not reoccur but they never reached out to me. I have it documented that if my vehicle has any future mechanical issues due to their technicians incompetence, I will seek a new vehicle as compensation from them. Stay away from this dealership if you value the long term use of your vehicle. Photos of incompetence provided. read more

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Absolutely love Rocky at Phil Smith Kia in lighthouse pointe. 8th or 9th car we bought Rocky in the last 10 years, he is the best they have to offer. Always a pleasant experience. read more

Dr AJ took care of me on my 2012 Jeep Grand Cherokee, Devin is the best manager in the car business, great dealership and great people

I love going here, they all are so accommodating and my car always gets serviced/fixed hassle free. It also always come out cleaner than when I brought it in. Can't thank these guys enough for all they do but my top recommendations are.. Bjion- for all of your service needs, he always goes above and beyond for me.. absolutely wonderful Diego in sales : if you ever need to purchase or lease a car- he's your go to guy!! So helpful And Daniel: he's behind the scenes who actually does the mechanic work but he always treats my car with such care read more

don't service here if you don't like aggravation! terrible service experience and there is no manager, he/she walked out!

So to be clear-this review is NOT about cost, or wait time...or any of the things that people typically write about car dealership service centers. I am fully aware that every institution is running with low staff and under stress. What this review is about is the way a customer is treated and made to feel when seeking service. I had a screw in my tire. I attempted to get it fixed by a regular ol' tire shop but because Kia did not replace the tire key previously I was forced to return to them. No one plans for a tire issue...so the ability to make an appointment is not possible. I drove in and explained that the only reason I was showing up unannounced is because I had a screw that couldn't be removed by anyone else. (Because they didn't replace the tire key). I was then lectured about how not having an appointment would mean that I will wait over 2 hours because after all I wasn't more important than anyone else. He also proceeded to write in giant letters on my ticket that I had NO APPOINTMENT! No shit Sherlock! You think I just felt like strolling in for a visit to a car dealership?! He also was sure to tell me that he was doing me a favor by fixing my tire...Had your crew returned my tire key in the first place I wouldn't be here! As a customer I should feel confident in my car repair place for regular service but also definitely in times of distress. I shouldn't feel punished for showing up without an appointment. If something goes wrong there should only be one place that I think to take my car--after today that is definitely not the case. read more

Service department used to be amazing. Has completely gone down hill! Tried to charge me almost double what they usually do after waiting over 3 hours for an oil change. Have been a customer for 5 years. read more

Edson was wonderful!! He didn't rush me or anything! He was very patient with me!! Highly recommend Edson if you are interested in buying vehicle used/new read more

My experience with Phil Smith Kia was like none other I highly recommend this dealer best service department hands down.

We bought a car from Fabio at Phil Smith Kia. Although buying a car is kind of a stressful experience, Fabio made it as painless as possible! He was very nice, polite and not pushy. He was very accommodating and helpful. I would recommend him and the dealership highly. When I had a small issue, they drove me home and then delivered the car when it was done. I appreciated that. read more

They are the worst dealership in south Florida bar none, don't even waste your time there because you will be wasting your money.

I have been going to Phil Smith Kia for years. I have bought 2 Sorento's from there and I have to say the quality of their customer service has dropped so low that I have changed to a different dealership for my needs. When I was in there on July 24th to have my multi-function switch replaced, they said they did not order it, when the manager of the Parts Department was standing right there, took the phone from the service rep and told me he would go and order it right then. He did not do that. I got very upset and ask if I could speak with the service manager and he came and assured me that he would take care of this himself and took the order and wrote my name and number at the top and said he would call the minute the part came in. To the day, 8/30/23, I have yet to hear from anyone and have left 2 messages for him to call and update me. I will be taking my business elsewhere. I should tell you that I have always driven 25 miles to go to Phil Smith when there was another Kia dealership 4 miles from my home. Not anymore. read more

Straight forward car buying. These guys are all about getting the deal to work and not pressuring the buyer. If your in the market for a KIA this is the dealership you want to do business with. Ask for Rockie Dobson it doesn't get any more professional than this guy. read more

4th car purchase in 3 years from Edson at Phil Smith Kia. Very professional and honest. Made every one of these deals super easy and fair. If you're in the market for a new car, I highly suggest looking at Phil Smith Kia, and I highly recommend Edson to help you in making that happen. read more

I absolutely love this location! I got a great deal with no hassle and amazing customer service to top it off. My sales person Charles was friendly and very knowledgeable. The general manager Devin is a true professional and makes sure you leave happy, and I certainly did. I'm loving my New Forte! read more

Phil Smith Kia - Kia Forte 2020 - Auto Repair Near Me - Lighthouse Point, Florida

Phil Smith Kia screwed me. Bought a used Camaro and withing 50 miles my A/C was blowing hot. Their service department said it would be around $2000. They charge $799 dealer fee, $999 car prep fee and some other BS fees but they had to have added Freon to sell it if the compressor was empty in such a short time. It blew cold when I bought it. read more

Phil Smith Kia - Auto Repair Near Me - Lighthouse Point, Florida

Just another dealership that takes advantage of women. As everyone can see less than a week ago I paid almost $50 for a oil change however my engine light just turned on. Checked my oil, it is not only low but dark and black. If I had a jack I would have change the oil myself, or pay a different place $25 for oil change not 50. To top it off, I have a warranty for the vehicle. All four windows came off the tracker and they change my appointment four different times because they didn't have all the parts at the same time. In my paperwork clearly states that I had a oil change and maintenance check on it. They obviously can care less about you or your car they wait until messes up for you to turn it back into them. I'll be there first thing in the morning after I call the police. Now I'm worried about how my car is going to work in the future. Thanks a lot kia. If I can give you 0 stars I will. But this won't be the last of me. Go to a different Kia, this place is trash!! read more

Phil Smith Kia - Oil change - Auto Repair Near Me - Lighthouse Point, Florida

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They were so helpful! Everyone was great, especially Anthony. Don't buy or service your car anywhere else.

If I could rate a zero, I would. DON'T LEASE HERE!!!! The dealer signed a contract with an opinion to buy at the end of the lease with ZERO purchase option FEES, but then they decide to spring at $950 dealer fee at the very last minute when I go in to buy. Why didn't they just disclose the dealer fee in the contract from the get go? The contract literally has two places to disclose the fees. Look at the picture yourself. SHADY, SHADY, SHADY read more

Phil Smith Kia - Lies... - Auto Repair Near Me - Lighthouse Point, Florida

After wasting half an hour over 10 calls on the phone with the service department I am very happy I didn't buy my Stinger there. Open recall that says my car can catch on fire, yet they still refuse to schedule service. They wasted all the time I was going to save by bringing it to a closer dealership. read more

terrible service. unsold me a filter they didn't have in stock waited 4 hours service lied after two hours car was being washed came back dirty terrible customer service!!!! -10 read more

This is the worst dealership I have ever been to. We came here on a Monday and the manager, Ken, did not want to work with us and didn't seem to want to care about customer service. It gets better, we came back four days later because we really wanted to take the car off the lot. The price was increased $100 within 4 days.... Only 4 days. Ken said to us he is not willing to work with us anymore and he did not care if we left. I have never written a bad review but I truly believe that this place deserves a negative review. I am completely baffled by the manager's unprofessionalism and lack of customer service, along with unethical behavior. read more

We had made a phone call trying to purchase the vehicle and had been told that they would make a call back to us. Instead they sold the car out from under us and then hung the phone up on us. Lauren was extremely disrespectful and unapologetic for the situation that was created by one of her employees. read more

I had the greatest experience at this dealership! My car had a gas leak in the trunk due to a gas tank I had put there and they were able to clean it and not smell like gas at all! Thank you so much ! read more

Excellent experience from start to finish. Top notch personable expectations. All questions answered, and if answer was not known it was found out right away with 100% honesty! Will be doing plenty of dealings with in the near future! Way to go Abdullah El Habashy! Keep on keepin on!!! read more

We sent an email inquiry about a Kia Carnival on Monday night. By Tuesday morning Lauren sent us an out the door price that couldn't be beat. We decided to act quick and drove in later that day to sign documents. Gus took over from there and we were treated like VIPs. Gus quickly showed us the vehicle, got us our paperwork to sign, and sent us to amazing Dawn who just as quickly worked on all the financing paper work. The next day our car was washed, inspected, serviced, and ready for pick up. Things could not have gone smoother for us. Time is so valuable to us and were so pleased (and grateful) for the professional, thorough, and quick service by everyone on the amazing Phil Smith team. read more

I made the mistake of co-signing my DAUGHTERS loan on a car she was FORCED to buy when they told her the cost to fix her Sportage was astronomical, which left her with no choice. Less than two weeks went by until they started to call ME for service appointments along with other calls. Who needs service on a new car? When I told them that I drive a CAMRY and they are calling me in error, they apologized, saying they would fix the error. Two more calls came within a week, one being a programmed cal electronically. At the same time I received mail about my new car. Then the next day another one about their finance company, and finally another letter with payment instructions. I called Kia, and was told that the dealer had set it up that way, and that I had to go through a system to have it changed. Then, when I called the dealership asking for the salesman, I was sent to an answering machine for someone else. When I called back again, I got a human, who told me that they would make sure that he called as soon as he got back into their office. That was more than 8 hours ago, and nothing was done. Doing business with this dealership is taking a chance like a lottery. If you're one in 17 million, you'll be a winner, otherwise get ready for aggravation. The product MAY be good, but they are HORRIBLE!!!!!!! read more

Great experience purchasing a vehicle here. Clean, fast, and an overall pleasant experience. David was my sales rep, and he did a fantastic job. Would recommend anyone come here. Great trade-in value for my truck as well. read more

This is the worse kia dealership ever they held my car for months jus to fuck me over an now I am out of a car an I have a lifetime engine warranty they refuse to release my car an customer service is terrible I hate I ever brought a kia please save your self read more

Tydis is an amazing salesman! He took care of me and my family from start to finish, always making us feel welcome and treating us like family. I cannot recommend Phil Smith Kia and especially Tydis!!! read more

Be careful. Ask for everything in writing. Salesman AJ called to try and make a sale I walked away from. We agreed on a deal, went to the dealership and manager said he couldn't honor the deal. AN hour of my life I wont get back. read more