Phil Smith Kia is the only way to buy a KIA. With a quick phone call, my son reached David Hoover,Kia director. David confirmed the car my son wanted was on the lot and David could meet us at his location Phil Smith KIA in Lighthouse Point. Sure enough, he met us at the door and talked about each other's expectations and possibilities. My son said he had a price in mind and needed to know,without resorting to intense negotiations, that it was possible. David introduced him to a soft spoken, experienced sales rep, John Gutierrez, who offered great advice on the Sportage EX. John, was so helpful. He showed us cars , took us for test drives, and explained all the details to drive off the lot comfortably and safely David came back into the office. He and my son found their fair price, shook hands, and without any intense dialog, just calm dialog, my son had his new Kia Sportage EX. We'd spent a week trying to purchase this car at other Kia dealerships and had to walk away. My son had done his homework, checked auto trader and knew his starting price.David closed the deal. We met the finance manager who made financing simple, and my son drove off in his new car. No hidden fees, a fair price, the car he wanted, and great experience . read more

I've brought my vehicle in three separate times for the same issue with the control module and electronics, and the problem still has not been resolved. On top of that, I've already paid out of pocket for a new battery and an oil change while trying to deal with this ongoing issue. Instead of fixing the problem, I was asked about putting a down payment on another vehicle. I am not interested in buying another car--I need the one I purchased in August to be safe and reliable. At this point, I'm extremely frustrated. The vehicle has ongoing issues and I'm not getting real answers or a solution. I expected accountability and proper service, not to be pushed toward another purchase. I would like a clear diagnosis and a real fix. I REPEATED MYSELF SEVERAL TIMES..I NEED HELP.. CAR IS NOT SAFE.. THEY DID NOT ASK 1 QUESTION OR EVEN ASK SOMEONE TO LOOK AT MY CAR.. THEY TRIED SELLING ME SOMETHING N ASKED ME FOR 1000$ ... I DIDN'T COME TO GET A CAR I CAME FOR A SOLUTION FOR THE PIECE OF CRAP THEY SOLD MEEEEE ALREADY. I WROTE ALL THIS TO SAY. THEY COULD GIVE 2 FUCKS IF YOU ARE SAFE OR NOT read more

The purchase of my K4 GT Turbo went fine, or so I thought. Was offered an extended warranty on infotainment system. I declined. They lowered the price and said they'd throw in Xylon ceramic coating. Living in S FL I accepted, drove back up the following week and waited, they told me the coating was complete. I later found out there is no coating on the car. I've since read this is a common dealer scam. I've called numerous times, no return call. No one in their service dept knows what I'm talking about, and sales had to find someone else to even locate the sale in the computer. The "backend" person who sold me the package is no longer there. Do not buy ceramic coating from a dealership, especially not Phil Smith. read more

I had a nightmare experience at this service department. I left my vehicle for AC repair, and it was returned with significant interior damage: deep scratches on the dashboard near the cup holder, and damaged leather. When I brought this to their attention, they deny responsibility for the damage they caused. My biggest mistake was not taking "before" pictures, and they clearly took advantage of that to avoid accountability. After a lot of back-and-forth, they "fixed" the leather, but they did a terrible job. They didn't even bother to smooth it out, it looks cheap and unprofessional. I'm honestly exhausted. read more

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Went to go buy a new car, the sales person and I negotiated a deal that he said got approved, then while I was changing insurance and doing the credit check o they can ding my credit report with an inquire, we were chatting and the sales manager came back in the room and said they made a mistake and the month payment increased by $21/Month for 60 months. When I inquired why they said they thought it was a lease not a purchase. We started removing things from trade in car to new car and covert the insurance and canceling the insurance on the old car. Then we went to the finace manager and when he produced the contract nothing matched the agreement and the payment went up again, I said that was not what we agreed to and he brought the sales manager into the room, and the sales manager kept saying the line item is sales tax on my trade in. I said the trade in is more than the new car so there is no sales tax, he started to argue with me and say stuff that makes no sense and then puts my daughter in tears by saying he decided he not going to sell the new car to us after dinging my credit report and having me transfer my insurance and cancelling the insurance on the trade, anyway we left after my daughter pleaded with him to sell her the car, she was in tears I left with my duaghter and on the way home the new car manager called and said come back tommorrow and they will sell me the car at the higher price. Do you think I would go back after they put my duaghter in tears and lied and committed fraud, all i wanted was the paperwork that my daughter and i were to sign match what we agreed to. I checked my mather and their math and what I negoiated at the APR they told me I was paying they were overcharging me and hiding things in the final paperwork again the final paperwork should match the agreed deal. Anyway we are now looking for a new car somewhere else and did not buy from this dealership that tried to scam us. BUYER BEWARE, in my opinion this PHIL SMITH KIA is a fraudster and dishonest and refused to even let me look over the worksheet we agreed to or give me a copy telling me it was an internal document. In my opinion these people are crooks and scam artist, and they changed the payment 3 times and refused to even say why except for making excuses that made no sense. Thankfully we left without the new car read more

Phil Smith Kia - The car we were buying but didn't buy we walked - Auto Repair Near Me - Lighthouse Point, Florida

I have one word to describe the service department - INEFFICIENT!! Made an appointment for a recall on my car. When I came in for the appointment, they just look at the car and then order the parts to repair the recall, so then you have to make another appointment to bring in the car for the actual repair. How does this make any sense? They know exactly what I'm bringing the car in for when I make the initial appointment. Then, when I come in for the actual repair, I am left waiting around with no follow up. I strongly suggest an efficiency expert be hired to come in and fix this process and I'm sure many other issues that I have yet to encounter. Will be bringing my car elsewhere in the future read more

I purchased a new car almost 5 months ago here but what they forgot to mention was their service department that is the worse place I have even been. Needed to bring my new car for first oil change but they don't offer like any other car dealer same day service. It's ONLY by appointment if not take your car somewhere else. If you think that this Phil Smith Kia dealer is the best better run down the street to another dealership that have a great service dept. They are just here to try to sell you a car and make you think are giving you a great deal when buying or trading a car but they are worse than PIRATES. Also, besides having arrogant people and don't wanting to do much besides talking between them selves doesn't help them either. read more

Ryan in service is a star in your company. Reward him. When I first pulled up for service he was helping another customer. I immediately noticed how helpful he was to the elderly gentleman. Then he immediately helped me. Very efficient. They send you a text so you can track your car or ask questions via text while you wait(I waited for my car). I needed to order a tire through my tire package cause it had a nail in it. They got the tire next day. He texted me. I went in and they installed it. Very nice and efficient. They even have fresh baked cookies. I booked my appointment online. So I really had a good experience. Reward Ryan in service. He is your shining star. read more

Phil Smith Kia - Fresh baked cookies at the coffee bar. - Auto Repair Near Me - Lighthouse Point, Florida

Julian is amazing I had an excellent experience working with Julian at Phil Smith Kia. He made the entire process smooth and enjoyable. Julian was extremely knowledgeable, attentive, and listened closely to what I looking for. He took the time to explain all my options. I never felt pressured or rushed, and I walked away with the perfect car at a great price. I highly recommend Julian Araque. Overall a great experience from beginning to end. Thanks Julian I appreciate helping me. In love with my new Kia Sportage I also want to thank Monica for all her assistance throughout the financing process. She was very efficient, friendly, and attentive. read more

Phil Smith Kia - Auto Repair Near Me - Lighthouse Point, Florida

Bait and switch!! The first question I asked the salesman was what additional costs are there that aren't included in the price. And he gave some vague answer. So I will give you the information and save you some time. They add an additional $2000 to the price of the vehicle for dealer service fee. They added another fee called documents for $1400. There's obviously taxes. we were told we'd get a $2500 discount if we financed which was not true. There was even a $500 off coupon advertise on their website that wasn't true either. So the $31,000 vehicle was really $37.000. Plus a huge waste of our time they dragged out every single aspect of the sale, and we didn't end up buying anything. Sleazy place I wouldn't recommend it. read more

I was treated with respect, fairness, and honesty from Anthony Segreto ( uncle)==nickname from the beginning to end also Stephen Pastore -salesperson was just GREAT something I didnt expect after other car dealerships treated me so bad I highly recommend both -----PLEASE do yourself a favor and visit them IT will restore your faith read more

These sales guys really be trying it. No matter what you tell them they want to check your credit causing the persons credit score to drop. I told this fool from the jump I do have a repossession but it's also a lot of fraudulent activity on my credit report. Yet he still asked to check it and giving up these false promises. Some of these guys need to be fined at this point. read more

Sadly I hate leaving negative reviews but at this point after over two weeks of unanswered calls and emails and now a phone call where the "service rep" literally said he won't provide us with anything I'm left with no choice. My son purchased a 2023 Kai Sportage along with the platinum extended warranty. All was going great until we asked for a detailed list of what this $2,400 + warranty covers and we literally cannot get an answer. Seems easy enough? Sadly not the case. Buyer beware ... once you sign on the dotted line you'll be ignored and berated over the phone. Very disappointing. read more

Everything, from the time we walked in to the time we drove off in our new Kia. Stephen Pastore is the best sales consultant ever in the car sales industry. read more

Yesterday I went here to see the different colors of the Kia Soul and the sales guy literally asked me why I was going to Carvana instead of a traditional car dealership. I told him the issue, and he gave reasons he could get me into a car. After just 5 minutes - "Oh we can't do it". Now because of his freaking ego, my credit score just got lowered and he acted as if he did not even care. When a customer is telling you, "I HAVE A LOT OF FRAUDULENT ACTIVITY ON MY CREDIT" - that should be number one to say, 'Okay, I can show you what colors and you can come here to get it serviced'. I'm thinking that would be my first guess as a sales guy instead allowing my ego to take over. Some of these sales guys need to be fined when they do things like this. Make them pay the customer an X amount for this mess. read more

Horrible finance Dept. Just obtain your own financing...and don't tell them you have financing , until you've made the deal. I was told that I would save 2k if I financed and I could pay off the loan if I wanted to after 90 days. I have an above the average credit score. I was exhausted by the time I had signed the papers (being in there for hours) with this finance man. I was charged 7% financing when they advertised on TV 1.5% . And the worst part was is Kia sent me a letter telling me that I was denied financing, clearly the right hand doesn't communicate with the left hand. I did end up later paying the entire amount off and getting out of that crazy financing. Felt like I was duped . I also want to mention that you don't get the warranty that you do if you go to Toyota or Honda, which were the other dealerships that I had visited. The financing was a complete ripoff and shady. I'm giving them a 3 not a zero, because of good service Dept BTW I rarely post negative reviews! Actually this is only my second time posting a negative review. I will mention that I let be the car. 2025 Sportage read more

They ended up doing right by me. Rob Rizzo is a good dude. If you have issues with anything in the dealership go to him.

I've had some negative experiences.with service. Last year.it.took.4 trips to finally solve an air.conditoning problem. I pay for warranty coverage and it cost me the $100 deductible twice.for.the same problem. Then I brought my car in for an oil change and they did some checks in the condition of the car. But I never received a paper status report like I've received.before and interestingly, my car battery died in the driveway that.evening. Considering it was my original and 6 years old, I was lucky and.glad to have AAA to show up and replace.the battery for me for a long trip planned.the next day. read more

spoke with Jorge E about a lease. He gave us a price over the phone after meeting with him. We agreed on the price and went to sign the paperwork, then he changed everything. Said he couldn't give us that price in fact it would be much higher. When my wife and I said no he became very rude, unprofessional and just got up walked away and left us sitting there. Buyer beware of this person. Won't give him the respect of being called a salesperson. He is more of a switch and bait con man. I'm assuming that is acceptable to the dealership as no one called to follow up as to what happened. read more

It's rare that someone selling you something, promising to stand with you all the way through the process and beyond, actually means that. I have found that rare person, Byron McNair at Phil Smith Kia. We spent hours one Saturday afternoon deciding which car was right for me, and he has been there for everything I need since. When the electronics get too complicated for this old brain, he helps, to this day, by giving me 15 minute lessons in chunks I can absorb. I had a flat tire the other day, his day off, but he was the first person I called. His own wife told him if roadside assistance didn't show up promptly, he was going to come out to change the tire for me, day off or not. I have had many unpleasant customer service experiences over my life, especially recently, with people who promise the moon until the sale is done, then disappear without so much as returning a phone call or email. I can't use enough superlatives to describe how positive my interactions with Byron have been. And, btw, the entire staff seems just as dedicated. read more

Phil Smith Kia - Auto Repair Near Me - Lighthouse Point, Florida

Christipher Ellis is by far the worst salesman i have ever encountered. He is pushy and rude.he even wanted to fill out the google review for us and asked that when the questionnaire on his service came in that he be called to complete it. I purchased a brand new Kia from phil smith Kia and the hood seemed misaligned. He stated that can be adjusted without issue and I purchased car. I ended up taking to a different Kia to have it seen as it was hard to close and they found they had inserted crush washers and bent the inside bracket and that the car would need a body shop and to return to Phil smith. Salesman Chris is stating that they are wrong and nothing is wrong with the car before it was even seen by tech. I asked if he is a mechanic to which his reply was "are you?" Don't go to Phil smith Kia, they are rude and dismissive and scammy. Terrible terrible terrible. I hope they fire chris as the brand is great and he is making the experiment like you are working with someone with out any morals or respect. read more

Phil Smith Kia - This is where they inserted washers and damaged the hinge - Auto Repair Near Me - Lighthouse Point, Florida

The service department used to be good a few years back but has gone downhill, Bad attitudes I will try another Kia dealership

I have been going to Phil Smith KIA for eight years, whether it be to purchase, lease or service my vehicles, and I have always received professional, knowledgeable, courteous, and honest assistance. They know me by name and treat me like family. I recently purchased my Sorento from my lease and would like to give extra recognition to Anthony Segreto, Christopher Garcia, Chris Miranda, and Jonathan Rosario. I was provided my lease buyout options clearly and the process took about an hour to complete. It was already late in the day and they stayed with me until the transaction was completed, we shook hands and off I went.......a happy customer. I highly recommend this dealership. read more

Had great service, very kind ,honest and helpful. Felt like visiting friends. Mr Byron and Mr Bijan are great people it was a pleasure meeting them. We will definitely come back and recommend are family members and friends to this location. read more

Had an expensive body control module installed. 3 days later my AC blower stopped working. Took it back to to the dealership and they said it was unrelated and that it needed 3 AC parts to the tune of $1900. I told them no thanks and took it to an AC repair shop. They found a misconnected wire. Had to pay $565 because it took 3 hours to find the wire, but better than $1900. Gave Phil Smith Kia a chance to make it right. Waited 2 weeks, never heard back. This was either outright fraud or gross incompetence. Bad business! read more

Phil Smith Kia - Auto Repair Near Me - Lighthouse Point, Florida

Couldn't be happier with the way I was treated at this dealership. They were respectful, didn't waste my time and extremely fair on cost. Jason the manager was great! The whole staff was honest with me. I know cars and compared to most dealerships that scam you, these people are younger and have a more modern approach. Chris was great and Preston in finance treated me like we were friends for years. None of them were pushy at all like most places. This is how you get repeat business 1000%. Harrison m read more

Phil Smith Kia - Auto Repair Near Me - Lighthouse Point, Florida

In the waiting room you can see a bunch of glowing reviews of the dealership in a showcase. Don't be fooled -- they are all fakes! I own a low-mileage 2019 Niro EV. Multiple trips to Phil Smith did not fix the few issues I had. I paid for 15k mile service yet they "forgot" to fill my fluid reservoirs under the hood. One level was below the MIN line! I would avoid this dealership...unless you enjoy poor service. read more

This was my first time here and Charlie was very professional. He got my prices lowered. He was vey friendly . If you are buying a car do check your gas and ask for your book and car fax. It took me three tries to get it. Slightly annoyed. First time and probably the last time read more

Did a 3-year lease on a Kia soul Loved it so much today I went ahead and purchased my vehicle. Rocky and Jorge were wonderful in the transition. Again I have to say that the people at Liighthouse Point Kia are super helpful and definitely not pushy in any way. They are truly here to help in anyway they can. They are definitely all about their customers not just the sale. Thanks again Kia! read more

So our car has broken down another 6 times over 2 years. Every visit is quoted at $2,000-$5,000. They'd claim a bunch of parts needed to be replaced. A couple times, I pointed out parts they replaced 3 months earlier. Suddenly, those parts didn't need to be replaced. read more

NEVER again will I visit this dealership, and NEVER again will I purchase another Kia!! I loved it from 2018 to mid 2022, now I'm over it along with the rattling/clicking that 2 dealerships can't seem to find! "Management" at this dealership need a refresher on customer service. Sarcasm is unprofessional and unacceptable...do better! read more

Initially I was having a good experience I couldn't get the car I wanted so they helped me get into a car that I was able to afford. This car is a 2020. They had it on the lot for a couple days before I came in and when they gave it to me, it was filthy on the inside. my fiancé went and picked it up one night and brought it to me, so I was not able to look at the interior before it was brought to me. There is food all over the seats and the interior of the car. It is infested with ants and I am just so disappointed having to deal with this issue. read more

Had a low oil issue two weeks after my first oil change at the Kia dealership. The first several times I called the call was picked up by an automatic answer machine. I left a message and callback info but never got a call back. Next day I called several more times and finally got to speak to someone who took down the info and promised the "service manager" would call back. Never got the call back. Took the car to the dealership (without an appointment) and explained the issue, however the dealership could not spare a few minutes to look at what went wrong with their service and wanted to schedule an appointment for next week. On the way back home I stopped at Tire Kingdom in Boca Raton and asked if they could check it out. Curt at Tire Kingdom looked at the car immediately, checked the oil level (bare minimum), put it up on the lift and determined it was not low due to an issue with the filter or plug leaking. Curt topped off the oil and returned the car to me within 15 minutes of my stopping into the shop, with NO CHARGE. Busy or not the dealership should have taken the time to deal with this. It could have been much worse than not putting in sufficient oil, and they should want to know what went wrong with their service. read more

Absolutely great service!! my second time buying a car here and Kia in lighthouse point does not disappoint. Devon the GM is great and worked with me. Chris Ellis was so amazing and helped out so much. He showed me everything about my new car and helped me make my decision And was so patient with me. I would definitely recommend come seeing him!! read more

I dealt with Rocky and even though I was almost approved, he made sure I got approved picking up my car tomorrow. Very excited thank you Rocky. read more

Terrible communication with customers. I brought my car in for an oil change and tire rotation and they told me it would be two hours. Almost 3 hours later they said they hadn't even gotten to it yet and it'll be another 15 or 20 minutes. Nobody came up to me to update. I had to actually go up to them after waiting another hour and a half my car was finally ready. I was getting ready to give a one star review on this place, but the nicest service advisor. Jeffery Valdez was so kind and nice to me and apologized that I had such a long wait that I changed my review. read more

Took my new kia 5 to get first oil change was there for 3 hours. Worst service department in broward county

After many times of telling the salesman "this is the 3rd dealership getting numbers for leases" he still continued on and on about "well what if I do this or that or this" Manager finally comes around saying blah blah blah all about credit even though VW, Toyota, and Honda all of them asked what my credit roughly was asked what type of vehicle and with all responses don't care just the cheapest. They'd tell me the car and the estimated payment in less than 5 minutes. Not here asking everything about how much I pay, asking for credit reports. All for some quick numbers. Oh by the way 20 minutes of useless talking and trying persuade me into getting something and still walked out with 0 numbers. Just an unhappy consumer and 0 sales for them. Last and final time ever thinking about inquiring about these vehicles. Also let the dude know I dont even like KIA, or any of the vehicles, but i'm purchasing which ever the cheapest. These dudes are sleezt salesman and their general manager definitely binge watches Andy Elliot with the way he thinks he can train these sleezy salesman to become Jordan Belfort. read more

I was shopping alone at Phil Smith Kia in Lighthouse Point and was sold a CPO car that after I got home and researched found out it had been in a major accident during a test drive with multiple airbags deployed. How is this legal to CPO a car after that kind of wreck? If it is legal, slipping a Carfax into the rest of the paperwork is NOT how that car should be sold. I found out that Kia allows the dealerships to certify the cars at the dealership - I bet Kia doesn't realize that they are selling CPO cars that have a history like this car. Is this happening because of low inventory restraints? They refused to return it and give me my Lexus trade in, forcing me to keep the car or buy another one from them. I have been physically sick from how much I was taken advantage of. Not sleeping and now have a LARGE car payment on a car that I settled on just to get out of the situation I was in. I was trading in a 2020 Lexus RX 350 and looking at a 2023 Telluride. Never purchased a preowned before and was talked into it by the Sales Manager. As a buyer, you have no idea what the actual price of the car they are selling until you sit down and negotiate. This dealership (and likely others) are on-the-fly marking up the sticker price to cancel out your trade in equity. Saying that its due to low inventory but high demand. I was priced out of the new car I was looking at because of this. The sales manager, Bijan Motiei, was set on me leaving with a car, even though it was 1.5 after closing time on Sunday evening. A preowned was suggested and after frustration I agreed as my lease was ending and I had $8-10K equity on my Lexus, thinking I was finally getting a car in a price range I wanted. I needed to make a decision on something - and I made the wrong decision!!! I was alone, it was dark out and no one was left at the dealership but myself, the sales guy, sales manager and finance girl. The paperwork was quickly underway and I asked about a Carfax and was told, 'the car is good, it was in a fender bender but don't worry - its Certified PreOwned and all covered." I was concerned about the 'fender bender' and was then assured, "Kia wouldn't Certify the car if they thought anything was wrong with it.' Like an idiot, I trusted what I was told. I bought all the additional warranties just in case. The Carfax was handed to me with all of the other paperwork. It was never reviewed with me, but they claim I signed it - yet to see proof of that. They were rushing to get the deal done and go home for the night, it all happened so quickly. On the way home the car felt jerky driving and I got a pit in my stomach knowing I had messed up. I got home and purchased the crash report (attached) and the car had been crashed badly with multiple airbags deployed!!! The car was new and on a test drive with a sales person demoing the auto brake feature. The car slammed into the back of a PARKED city bus. Multiple airbag deployments. The dealership clearly fixed it up, drove it for a while to consider it 'used' and Certified (CPO) it in house. How is that ok, safe or legal? They claim there was an owner that then traded the car back in 10 months later. I wrote emails overnight as it was Sunday and Monday AM called as many ppl as I could to help. No one would return my calls so I took off work and went in to the dealership to ask for my Lexus back - they refused, said it was too late. They claimed the deal was funded and my Lexus was already sold to a local Lexus dealership that they were partnered with. Mind you my Lexus is for sale on their site now. When I called my bank funding the deal, Bank of America said the transaction could still be canceled but Phil Smith Kia would not do it. The only option I was given was to trade in the car in. Basically, they kept my trade in with the $8-10K equity, my $3K and said it was all lost with the purchase of the first car but they were going to cut me a deal on the new car. I really had no option but to trade that wrecked car in for a new car. I was crying hysterically, mad at myself for getting into the position but shocked at how I was being treated. I kept telling them how much the were F'ing me and they were still being so slimy working me as a new sale. The new numbers were BS and I left with a huge car payment. They promised things like a maintenance warranty and 90 deferral but never told the finance person when completing the paperwork. Arrived a 12noon and got home at 8pm last night. I was there the whole day and not in a much better place. I finally was able to speak to the General Manager after having to find him personally on his Instagram account. When this was all happening, I called the dealership multiple times asking for him but they would only take a message and clearly was not passing it along. He was very kind and I explained what happened and he did try and help me out but he was not offering to decrease pricing anything close to what I had in my trade in and the $3K I put down. read more

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Rude, dont know how to sell. Typical car salesman pitch and presentation. Terrible, no concern for what i need and what i am looking for. Sales manager as bad if not worse than rinky dinky salesperson. Totally dissatisfied with kia and will never buy a kia going forward. I would avoid this used car salesman at all cost. read more

Phil Smith Kia - Business card - Auto Repair Near Me - Lighthouse Point, Florida