I recently hired PHG Mechanical Ltd. for a plumbing job at my rental unit, and I couldn't be happier with the service provided by Dustin Reimer. From start to finish, the experience was smooth and professional.
Communication: Dustin was prompt and courteous in his responses. He provided a clear and detailed quote for the installation of an Over-The-Range Microwave and Garbage Disposal.
Pricing: The pricing was fair and transparent, with no hidden costs. The total cost was exactly as agreed upon in the quote, and Dustin even offered a 10% discount for waiting until the installation date.
Installation: On the scheduled date, Dustin arrived on time and was well-prepared for the job. He efficiently installed both the microwave and garbage disposal, and he also tested them thoroughly to ensure there were no leaks and the appliances were working properly. Not only did he install the new appliances flawlessly, but he also took away the old units at no extra charge. Furthermore, he cleaned up after the installation, leaving the rental unit spotless.
Professionalism: Throughout the process, Dustin displayed a high level of professionalism. He was knowledgeable, courteous, and respectful of my property. He even offered to assist in moving the microwave to the 2nd floor using a dolly, but I managed to do it on my own, so I didn't need his help for moving.
Customer Service: Dustin's customer service was exceptional. He was accommodating and made sure to keep me informed about his arrival time. He patiently answered all my questions and provided helpful advice regarding appliance maintenance.
Conclusion: I highly recommend PHG Mechanical Ltd. and Dustin Reimer for any plumbing needs. Their expertise, fair pricing, and excellent customer service made the whole experience stress-free and enjoyable. I will definitely reach out to them again for any future plumbing requirements. read more