Had a back up on a Saturday and called Brian. He was out within an hour and advised us our best…read moreoptions. Very professional and courteous guy. We agreed on a fix and he was able to get us taken care of even out in the rain. Highly recommend and will be using him again for any of our plumbing needs! Thanks!

Brian is a Great plumber very knowledgeable not all about the money, does what's best for you…read moregenuinely a great honest guy he communicates well very fast and efficient with his job. HE WORKS IN HURRICANES this guy came out in hurricane Milton. Will be calling if I have any issues.

Fast efficient. They came out and took care of the backup in my shower. They were out within 2…read morehours of the call.

Don't ever have Mr rooter come to your house to fix anything they are incompetent and don't care…read more They came to my house to fix a leak and the next day I have water spraying all over my house they just simply don't care they never got back to me and they said they were in a credit me and they never did the office manager will not tell you the truth and will not credit your account I like through my bank

Pack's Plumbing has sent a fantastic job! Fixed my problem. Technicians were very professional and…read morefriendly and explained everything to me in a way that I understood what needed to be done. I highly recommend them.

Excellent and trustworthy plumber with reasonable prices. They have great customer service as well.read more

Called in the morning and they made time to check out the problem. Best thing they resolved the…read moreissue.

We saw the dreaded toilet gurgling and feared our main drain was clogged. We called our drain guy…read morethat we needed once before at another house. He does more Grandpa time these days and enthusiastically gave us the name of St Augustine Plumbing. We called in the morning and a father and son team swung by a few short hours later. They were very sweet and knowledgeable and showed us where our main drain cleanout is on the front yard. They also showed us what to do if we have the same minor symptoms and not a bad spill. They could have pulled out a bunch of equipment and performed a bunch of theatrics and charged a lot of money - but they didn't. I really respect and appreciate these guys and their work ethic and highly recommend them to anyone else experiencing the washing machine/toilet gurgle.

Clogged sink and Aaron bass was the tech. He came in and the sink was unclogged in a short amount…read moreof time and did not make a mess. And what mess was done, he cleaned up. Good company to work with. I'll call them in the future with other plumbing problems.

Josh, our technician, was absolutely amazing. Instead of jumping to conclusions, he carefully…read morewalked me through every step of the diagnosis -- starting with the basics (ABC) instead of guessing with the big-ticket fixes (XYZ). That honesty and thoroughness alone put me at ease. This company is truly honest and reliable. They saved me nearly $8,000 by correctly diagnosing the issue and replacing just the blower fan, rather than trying to sell me a whole new AC unit. On top of that, they were $400 cheaper than the last company I used -- a company that replaced a capacitor without ever doing the proper testing. Duck Duck Router did all the testing, spent over two hours here, and never once rushed. When we needed a part on a Friday, the supervisor personally dropped it off so the job could be completed right away. That extra effort speaks volumes about their commitment to their customers. I am so appreciative of the excellent service we received. If you want a company that is fair, knowledgeable, and goes above and beyond, look no further than Duck Duck Router. They've earned my trust and my future business. Thank you Josh, Justin and Stephanie, the nicest receptionist ever!

Scott reached out to me to make this right after the missed appointment. We spoke and they had my…read morephone number wrong in their database which is why I never received a call. We updated this number and they sent out a plumber on a Sunday (sorry to the tech who had to come out, but we very much appreciated it) to remedy the issue. We appreciate the prompt fix very much.

Rude and arrogant plumber boss , called me a dick for not wanting to provide my cell phone number ,…read morebecause I only provided my landline number. The job was completed on time.